What users are saying about
95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 95 reviews and ratings
TeamViewer
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 2145 reviews and ratings
Feature Set Ratings
- TeamViewer ranks higher in 1 feature set: Remote Administration
Remote Administration

7.7
Apple Remote Desktop
77%

8.3
TeamViewer
83%
Apple Remote Desktop ranks higher in 7/14 features
Apple Remote Desktop ranks higher in 7/14 features
Screen sharing

10.0
100%
18 Ratings

9.1
91%
291 Ratings
File transfer

5.2
52%
18 Ratings

8.2
82%
274 Ratings
Instant message

9.6
96%
16 Ratings

7.9
79%
252 Ratings
Secure remote access with Smart Card authentication

8.0
80%
1 Rating

8.6
86%
76 Ratings
Access to sleeping/powered-off computers

5.1
51%
13 Ratings

7.3
73%
189 Ratings
Over-the-Internet remote session

10.0
100%
14 Ratings

8.9
89%
286 Ratings
Initiate remote control from mobile

2.5
25%
4 Ratings

8.1
81%
232 Ratings
Remote management of servers & workstations

10.0
100%
16 Ratings

8.4
84%
245 Ratings
Remote Active Directory® management

10.0
100%
5 Ratings

8.4
84%
80 Ratings
Centralized management dashboard

4.2
42%
10 Ratings

7.8
78%
184 Ratings
Session record

6.9
69%
6 Ratings

8.0
80%
180 Ratings
Annotations

6.0
60%
3 Ratings

8.4
84%
90 Ratings
Monitoring and Alerts

9.6
96%
8 Ratings

8.4
84%
109 Ratings
Multi-platform remote control

10.0
100%
4 Ratings

8.4
84%
226 Ratings
Attribute Ratings
- Apple Remote Desktop is rated higher in 2 areas: Likelihood to Renew, Usability
- TeamViewer is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Apple Remote Desktop and TeamViewer are tied in 1 area: Implementation Rating
Likelihood to Recommend

7.1
Apple Remote Desktop
71%
18 Ratings

8.3
TeamViewer
83%
333 Ratings
Likelihood to Renew

10.0
Apple Remote Desktop
100%
2 Ratings

8.6
TeamViewer
86%
52 Ratings
Usability

9.7
Apple Remote Desktop
97%
3 Ratings

8.6
TeamViewer
86%
32 Ratings
Availability

Apple Remote Desktop
N/A
0 Ratings

9.0
TeamViewer
90%
5 Ratings
Performance

Apple Remote Desktop
N/A
0 Ratings

9.0
TeamViewer
90%
5 Ratings
Support Rating

5.1
Apple Remote Desktop
51%
6 Ratings

7.8
TeamViewer
78%
63 Ratings
In-Person Training

Apple Remote Desktop
N/A
0 Ratings

5.0
TeamViewer
50%
1 Rating
Online Training

Apple Remote Desktop
N/A
0 Ratings

6.0
TeamViewer
60%
3 Ratings
Implementation Rating

10.0
Apple Remote Desktop
100%
4 Ratings

10.0
TeamViewer
100%
13 Ratings
Product Scalability

Apple Remote Desktop
N/A
0 Ratings

9.0
TeamViewer
90%
3 Ratings
Likelihood to Recommend
Apple Remote Desktop
For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.

Verified User
Administrator in Information Technology
Education Management Company, 1001-5000 employeesTeamViewer
We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.

Verified User
Technician in Information Technology
Non-Profit Organization Management Company, 51-200 employeesPros
Apple Remote Desktop
- Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
- Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
- Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
Senior Oracle Database Administrator
CGIInformation Technology and Services, 10,001+ employees
TeamViewer
- Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
- TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
- Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
- Since the application has matured over the years, it has great support both from the publisher and general internet support.

Verified User
Manager in Information Technology
Construction Company, 51-200 employeesCons
Apple Remote Desktop
- I would like to see more included Unix scrips that can be pushed to clients.
- Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.

Verified User
Administrator in Information Technology
Transportation/Trucking/Railroad Company, 201-500 employeesTeamViewer
- TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
- TeamViewer is slow to make the initial connection.
- Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
Engineering Technician
Hogan's Systems Consulting, LLCInformation Technology & Services, 1-10 employees
Pricing Details
Apple Remote Desktop
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Apple Remote Desktop Editions & Modules
—
Additional Pricing Details
—TeamViewer
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$24.9 per month (billed annually)
TeamViewer Editions & Modules
Edition
Business | $50.901 |
---|---|
Premium | $102.902 |
Corporate | $206.903 |
Remote Access | $24.904 |
- per month (billed annually) 1 Licensed User
- per month (billed annually) 15 Licensed Users
- per month (billed annually) 30 Licensed Users
- per month (billed annually) 1 Licensed User
Additional Pricing Details
—Likelihood to Renew
Apple Remote Desktop
Apple Remote Desktop 10.0
Based on 2 answers
We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
Director of Technology
Austin Trinity Episcopal SchoolEducation Management, 51-200 employees
TeamViewer
TeamViewer 8.6
Based on 52 answers
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.

Verified User
Director in Information Technology
Health, Wellness and Fitness Company, 51-200 employeesUsability
Apple Remote Desktop
Apple Remote Desktop 9.7
Based on 3 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Senior Oracle Database Administrator
CGIInformation Technology and Services, 10,001+ employees
TeamViewer
TeamViewer 8.6
Based on 32 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.

Verified User
Partner in Finance and Accounting
Automotive Company, 11-50 employeesReliability and Availability
Apple Remote Desktop
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.0
Based on 5 answers
Always available if setup correctly.
Associate Director of Telecom & PC Support
92nd Street YNon-Profit Organization Management, 201-500 employees
Performance
Apple Remote Desktop
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.0
Based on 5 answers
The application is built on VNC which is a very stable technology.
Internet Director / UNIX Administrator
Marietta CollegeHigher Education, 201-500 employees
Support Rating
Apple Remote Desktop
Apple Remote Desktop 5.1
Based on 6 answers
I've never had to get support for ARD, so I can't give a real opinion.
IT Support Engineer
ConfluentComputer Software, 1001-5000 employees
TeamViewer
TeamViewer 7.8
Based on 63 answers
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Senior System Administrator
Packaging & Distribution ResourcesWarehousing, 51-200 employees
Online Training
Apple Remote Desktop
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 6.0
Based on 3 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
IT Support Technician
Greenheck Fan CorporationConstruction, 1001-5000 employees
Implementation Rating
Apple Remote Desktop
Apple Remote Desktop 10.0
Based on 4 answers
Very quick and easy install with no real issues
Telecom Analyst
Shelby County SchoolsEducation Management, 10,001+ employees
TeamViewer
TeamViewer 10.0
Based on 13 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box

Verified User
Team Lead in Information Technology
Banking Company, 51-200 employeesAlternatives Considered
Apple Remote Desktop
I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
Sr. Systems Engineer
Fullscreen MediaEntertainment, 501-1000 employees
TeamViewer
When I tried LogMeIn and VNC, I discovered that TeamViewer was more reliable, quicker to set up, and more consistent in terms of connection stability and reliability. All in all, it is a more cost-effective and efficient solution that can be deployed without the need to open firewall ports and can be installed effortlessly by any end-user.
System Administrator
KyndrylInformation Technology & Services, 10,001+ employees
Scalability
Apple Remote Desktop
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.0
Based on 3 answers
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Associate Director of Telecom & PC Support
92nd Street YNon-Profit Organization Management, 201-500 employees
Return on Investment
Apple Remote Desktop
- Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
- The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
- One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
Virtual Enterprise Coordinator/Educator
NYC Department of Education / Francis Lewis High SchoolEducation Management, 201-500 employees
TeamViewer
- Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
- TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
- It is also recommended for system administrators who cover several offices with a small number.
Marketing Publicity Manager S,
OCESAEntertainment, 1001-5000 employees