Apple Remote Desktop vs TeamViewer

• Remote commands for doing things to a large number of devices
• Allows us to see what the user is seeing
• Allows us to repair things without leaving the office.

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• Teamview has a very intuitive and friendly user interface. This makes it time saving since no need to go through any form of training.
• Teamview also transmits both sound and image signals and I can therefore listen to sound notifications from a PC I am connected to.
• It is also provided for free and this means my organization saves on finances instead of purchasing other software.
• Updates are also made frequently to cover the latest aspects as well and this helps in resolving previous version issues.

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• Can be slow at times
• Network scanners don't always pull up all devices
• Agent running on client machines has to be restarted occasionally

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• Number One: No ability to have blended audio conference with VoIP and Phone on the same bridge. This is/was the only thing holding us back from dropping our other meeting service/software and moving all meetings onto TeamViewer.
• I don't think they have a "permanent" license option anymore. I understand a subscription model is good for most companies, but some get way more value out of a permanent option, depending on their use case. Even if we could keep our few permanent licenses of an old version, and subscribe to more licenses of the new version, but the way it is now, we have to upgrade/lose the old licenses to get any of the new ones, or have to get the new licenses on a separate company/contract.
• The versions are not compatible with each other. If a user accidentally updates their version (which they are constantly prompted to do), then when Support tries to connect, it says the versions don't match, and we have to talk the user through removing the new version, end task the process, and use the correct version.

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• Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
• The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
• One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.

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• TeamViewer has had a positive impact on our loss of productivity due to snow days because now our users can work from home on snow days and not lose a day of work and fall behind.
• Teamviewer has proven very useful in connecting to our servers to manage them remotely from a mobile phone when a computer is not available, helping our IT support team fix problems faster even when a computer isn't handy and they are at a remote location, thus increasing our productivity.
• TeamViewer's only negative impact is that is can create a blurring of the line between home life and work life because you are always just a few clicks away from being able to connect to the office and catch up on things.

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