What users are saying about
Top Rated
68 Ratings

TeamViewer

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Top Rated
1132 Ratings
Top Rated
68 Ratings
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Score 8.1 out of 101

TeamViewer

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Top Rated
1132 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Apple Remote Desktop

ARD for me is based on a LAN, but can be used over WAN via VPN, but the latency makes ARD a less ideal tool. There are other cross platform tools that can do what ARD does which to me add value when managing a mixed environment
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TeamViewer

Any scenario in which either RDP is not viable or possible, or there are security restrictions for other solutions, is a go for TeamViewer. Also, environments with a diversity of architectures can work perfectly with the solution, given that it's compatible with most OS, mobile or not. On the other hand, environments with closed-architecture devices such as thin clients might opt for more proprietary solutions provided by their manufacturers if the TC's OS is not compatible with TeamViewer, or if they have storage restrictions.
Jose Quintero profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.4
TeamViewer
8.3
Screen sharing
Apple Remote Desktop
9.2
TeamViewer
9.2
File transfer
Apple Remote Desktop
8.9
TeamViewer
8.6
Instant message
Apple Remote Desktop
8.6
TeamViewer
8.1
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
TeamViewer
8.3
Access to sleeping/powered-off computers
Apple Remote Desktop
5.5
TeamViewer
7.2
Over-the-Internet remote session
Apple Remote Desktop
8.5
TeamViewer
9.3
Initiate remote control from mobile
Apple Remote Desktop
3.4
TeamViewer
8.7
Remote management of servers & workstations
Apple Remote Desktop
8.4
TeamViewer
8.7
Remote Active Directory® management
Apple Remote Desktop
9.6
TeamViewer
8.5
Centralized management dashboard
Apple Remote Desktop
8.0
TeamViewer
7.6
Session record
Apple Remote Desktop
7.0
TeamViewer
8.1
Annotations
Apple Remote Desktop
6.2
TeamViewer
7.5
Monitoring and Alerts
Apple Remote Desktop
7.0
TeamViewer
7.5
Multi-platform remote control
Apple Remote Desktop
5.2
TeamViewer
8.9

Pros

  • Screen sharing with Macs
  • Remote Control of Macs
No photo available
  • Teamview has a very intuitive and friendly user interface. This makes it time saving since no need to go through any form of training.
  • Teamview also transmits both sound and image signals and I can therefore listen to sound notifications from a PC I am connected to.
  • It is also provided for free and this means my organization saves on finances instead of purchasing other software.
  • Updates are also made frequently to cover the latest aspects as well and this helps in resolving previous version issues.
Majute shivugu profile photo

Cons

  • Can be slow at times
  • Network scanners don't always pull up all devices
  • Agent running on client machines has to be restarted occasionally
No photo available
  • The bandwidth consumption is quite hefty. This is an area they can improve for better customer experience
  • If guest login is not set, then TeamView requires a user present on the other end to accept a connection request.
Majute shivugu profile photo

Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use
Kevin B. Richardson II profile photo
TeamViewer8.8
Based on 38 answers
We are very happy with TeamViewer and its ease of use. The functionality provided is just right for our organization and its users.
Clint Freeman profile photo

Usability

Apple Remote Desktop9.0
Based on 2 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta profile photo
TeamViewer9.4
Based on 11 answers
This application does everything we chose it for and more. It is easy to use and quick to setup. We've had no problems using TeamViewer.
Clint Freeman profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
TeamViewer8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson profile photo

Performance

No score
No answers yet
No answers on this topic
TeamViewer9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson profile photo

Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy
Kevin B. Richardson II profile photo
TeamViewer8.4
Based on 8 answers
I have not needed to contact TeamViewer support much in regards to the software not performing like it is supposed to. The only reason that we contact support is to get the license keys for our updated software. We always get a response in a very reasonable amount of time with the new license keys included.
Jordan Paquette profile photo

In-Person Training

No score
No answers yet
No answers on this topic
TeamViewer5.0
Based on 1 answer
I gave this a 5 rating as I'm thinking that is as close to neutral as I can get. I have never used the in-person training but to complete this review I need to answer this question. As I already answered I learned the software on my own without the help of any resources at TeamViewer.
Jordan Paquette profile photo

Online Training

No score
No answers yet
No answers on this topic
TeamViewer8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette profile photo

Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues
Kevin B. Richardson II profile photo
TeamViewer8.6
Based on 5 answers
We used a deployment solution to distribute the application with no issues.
Brian Sossamon profile photo

Alternatives Considered

I actually use ConnectWise and ARD, if within my LAN. If I have VPN access I use ARD, if it's a new client and I haven't worked on their network or it's too small to warrant a VPN setup then I'll use ConnectWise
John Readwin profile photo
There are numerous remote access systems and software out there. For personal use, TeamViewer is an ideal option, as it is easy, powerful, and secure. Even with the high cost of business use, TeamViewer is still a great system, that is easier to use and more feature rich than many competitors.For business use where only one or two computers need to be accessed, LogMeIn is a far more attractive offer as it considerably less expensive.Depending on your business environment, one of the best solutions is a VPN server and using Microsoft Remote Desktop, Apple Screen Sharing, or VNC to access the remote computers. While the initial setup is far more involved and potentially expensive, than TeamViewer, LogMeIn, or other services, once the system is in place you have full control over and no subscription fees are required.Finally, a newer service, Jump Desktop, is beginning to gain traction that works very similarly to TeamViewer. It is far less feature-rich - no file sharing or audio/video sharing - but it is generally quite quick and responsive, and drastically less expensive.
Aaron Pinsker profile photo

Scalability

No score
No answers yet
No answers on this topic
TeamViewer10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson profile photo

Return on Investment

  • The cost for ARD is so low, it's totally a no-brainer, if you manage any amount of Macs on your LAN, then ARD should be in your toolbox.
John Readwin profile photo
  • It saves a lot of time and made our teams more efficient. It has ample of features which helps cutting time like it maintains a list of your frequently accessed systems for easy login.
  • Resolves the challenges with distributed model & helps every team members to collaborate & stay on same page using Remote Desktop, Web Conferencing, chat, file sharing etc.
  • No learning curve in using this since Logging into a computer remotely is easy, whether you are allowing someone onto your system or logging into one of your own computers.
  • Without entering IP addresses and port forwarding, screen sharing or remote connection can be established so no time wastage in set up & configurations.
  • Overall this is really the best remote control software on the market right now.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo

Pricing Details

Apple Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

TeamViewer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details