What users are saying about

Apple Remote Desktop vs TeamViewer

Apple Remote Desktop

Top Rated
68 Ratings

TeamViewer

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Top Rated
1132 Ratings

Apple Remote Desktop

Top Rated
68 Ratings
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Score 8.1 out of 101

Based on 68 reviews and ratings

TeamViewer

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Top Rated
1132 Ratings
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Score 8.5 out of 101

Based on 1132 reviews and ratings

Add comparison

Likelihood to Recommend

Apple Remote Desktop

ARD for me is based on a LAN, but can be used over WAN via VPN, but the latency makes ARD a less ideal tool. There are other cross platform tools that can do what ARD does which to me add value when managing a mixed environment

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Verified User
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TeamViewer

Any scenario in which either RDP is not viable or possible, or there are security restrictions for other solutions, is a go for TeamViewer. Also, environments with a diversity of architectures can work perfectly with the solution, given that it's compatible with most OS, mobile or not. On the other hand, environments with closed-architecture devices such as thin clients might opt for more proprietary solutions provided by their manufacturers if the TC's OS is not compatible with TeamViewer, or if they have storage restrictions.

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Jose Quintero
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Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.4
TeamViewer
8.3
Screen sharing
Apple Remote Desktop
9.2
TeamViewer
9.2
File transfer
Apple Remote Desktop
8.9
TeamViewer
8.6
Instant message
Apple Remote Desktop
8.6
TeamViewer
8.1
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
TeamViewer
8.3
Access to sleeping/powered-off computers
Apple Remote Desktop
5.5
TeamViewer
7.2
Over-the-Internet remote session
Apple Remote Desktop
8.5
TeamViewer
9.3
Initiate remote control from mobile
Apple Remote Desktop
3.4
TeamViewer
8.7
Remote management of servers & workstations
Apple Remote Desktop
8.4
TeamViewer
8.7
Remote Active Directory® management
Apple Remote Desktop
9.6
TeamViewer
8.5
Centralized management dashboard
Apple Remote Desktop
8.0
TeamViewer
7.6
Session record
Apple Remote Desktop
7.0
TeamViewer
8.1
Annotations
Apple Remote Desktop
6.2
TeamViewer
7.5
Monitoring and Alerts
Apple Remote Desktop
7.0
TeamViewer
7.5
Multi-platform remote control
Apple Remote Desktop
5.2
TeamViewer
8.9

Pros

  • Screen sharing with Macs
  • Remote Control of Macs

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Verified User
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  • Teamview has a very intuitive and friendly user interface. This makes it time saving since no need to go through any form of training.
  • Teamview also transmits both sound and image signals and I can therefore listen to sound notifications from a PC I am connected to.
  • It is also provided for free and this means my organization saves on finances instead of purchasing other software.
  • Updates are also made frequently to cover the latest aspects as well and this helps in resolving previous version issues.

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Majute shivugu
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Cons

  • Can be slow at times
  • Network scanners don't always pull up all devices
  • Agent running on client machines has to be restarted occasionally

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Verified User
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  • The bandwidth consumption is quite hefty. This is an area they can improve for better customer experience
  • If guest login is not set, then TeamView requires a user present on the other end to accept a connection request.

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Majute shivugu
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Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use

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Kevin B. Richardson II
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TeamViewer8.8
Based on 38 answers
We are very happy with TeamViewer and its ease of use. The functionality provided is just right for our organization and its users.

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Clint Freeman
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Usability

Apple Remote Desktop9.0
Based on 2 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.

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Ravinder Gupta
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TeamViewer9.4
Based on 11 answers
This application does everything we chose it for and more. It is easy to use and quick to setup. We've had no problems using TeamViewer.

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Clint Freeman
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Reliability and Availability

No score
No answers yet
No answers on this topic
TeamViewer8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.

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Mike Robinson
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Performance

No score
No answers yet
No answers on this topic
TeamViewer9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.

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Mike Robinson
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Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy

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Kevin B. Richardson II
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TeamViewer8.4
Based on 8 answers
I have not needed to contact TeamViewer support much in regards to the software not performing like it is supposed to. The only reason that we contact support is to get the license keys for our updated software. We always get a response in a very reasonable amount of time with the new license keys included.

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Jordan Paquette
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In-Person Training

No score
No answers yet
No answers on this topic
TeamViewer5.0
Based on 1 answer
I gave this a 5 rating as I'm thinking that is as close to neutral as I can get. I have never used the in-person training but to complete this review I need to answer this question. As I already answered I learned the software on my own without the help of any resources at TeamViewer.

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Jordan Paquette
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Online Training

No score
No answers yet
No answers on this topic
TeamViewer8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

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Jordan Paquette
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Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues

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Kevin B. Richardson II
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TeamViewer8.6
Based on 5 answers
We used a deployment solution to distribute the application with no issues.

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Brian Sossamon
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Alternatives Considered

I actually use ConnectWise and ARD, if within my LAN. If I have VPN access I use ARD, if it's a new client and I haven't worked on their network or it's too small to warrant a VPN setup then I'll use ConnectWise

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John Readwin
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There are numerous remote access systems and software out there. For personal use, TeamViewer is an ideal option, as it is easy, powerful, and secure. Even with the high cost of business use, TeamViewer is still a great system, that is easier to use and more feature rich than many competitors.For business use where only one or two computers need to be accessed, LogMeIn is a far more attractive offer as it considerably less expensive.Depending on your business environment, one of the best solutions is a VPN server and using Microsoft Remote Desktop, Apple Screen Sharing, or VNC to access the remote computers. While the initial setup is far more involved and potentially expensive, than TeamViewer, LogMeIn, or other services, once the system is in place you have full control over and no subscription fees are required.Finally, a newer service, Jump Desktop, is beginning to gain traction that works very similarly to TeamViewer. It is far less feature-rich - no file sharing or audio/video sharing - but it is generally quite quick and responsive, and drastically less expensive.

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Aaron Pinsker
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Scalability

No score
No answers yet
No answers on this topic
TeamViewer10.0
Based on 2 answers
I've rarely had problems with the product.

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Mike Robinson
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Return on Investment

  • The cost for ARD is so low, it's totally a no-brainer, if you manage any amount of Macs on your LAN, then ARD should be in your toolbox.

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John Readwin
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  • It saves a lot of time and made our teams more efficient. It has ample of features which helps cutting time like it maintains a list of your frequently accessed systems for easy login.
  • Resolves the challenges with distributed model & helps every team members to collaborate & stay on same page using Remote Desktop, Web Conferencing, chat, file sharing etc.
  • No learning curve in using this since Logging into a computer remotely is easy, whether you are allowing someone onto your system or logging into one of your own computers.
  • Without entering IP addresses and port forwarding, screen sharing or remote connection can be established so no time wastage in set up & configurations.
  • Overall this is really the best remote control software on the market right now.

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Sourav Singla ,Safe Agilist, CSP, ICP-ACC, CSM, CSPO, SSM, LSSG
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Pricing Details

Apple Remote Desktop

General
Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No
Additional Pricing Details
—

TeamViewer

General
Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No
Additional Pricing Details
—