What users are saying about

Apple Remote Desktop

Top Rated
64 Ratings

TeamViewer<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
1072 Ratings

Apple Remote Desktop

Top Rated
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

TeamViewer<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
1072 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101

Add comparison

Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
No photo available

TeamViewer

I specialize in Android development specifically. I am the team lead for mobile development in my organization. Most times I have new members in my team who require help working with the Android studio platform, and in order to save my time and energy in movement, I simply connect to their PC's view with TeamViewer and guide them on development models more efficiently.
Majute shivugu profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.3
TeamViewer
8.2
Screen sharing
Apple Remote Desktop
9.0
TeamViewer
9.1
File transfer
Apple Remote Desktop
8.7
TeamViewer
8.4
Instant message
Apple Remote Desktop
8.4
TeamViewer
8.0
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
TeamViewer
8.2
Access to sleeping/powered-off computers
Apple Remote Desktop
5.6
TeamViewer
7.2
Over-the-Internet remote session
Apple Remote Desktop
8.1
TeamViewer
9.3
Initiate remote control from mobile
Apple Remote Desktop
3.9
TeamViewer
8.7
Remote management of servers & workstations
Apple Remote Desktop
8.4
TeamViewer
8.6
Remote Active Directory® management
Apple Remote Desktop
9.4
TeamViewer
8.4
Centralized management dashboard
Apple Remote Desktop
7.9
TeamViewer
7.5
Session record
Apple Remote Desktop
6.8
TeamViewer
8.1
Annotations
Apple Remote Desktop
6.3
TeamViewer
7.4
Monitoring and Alerts
Apple Remote Desktop
6.2
TeamViewer
7.3
Multi-platform remote control
Apple Remote Desktop
5.3
TeamViewer
8.8

Pros

  • Remote commands for doing things to a large number of devices
  • Allows us to see what the user is seeing
  • Allows us to repair things without leaving the office.
No photo available
  • Teamview has a very intuitive and friendly user interface. This makes it time saving since no need to go through any form of training.
  • Teamview also transmits both sound and image signals and I can therefore listen to sound notifications from a PC I am connected to.
  • It is also provided for free and this means my organization saves on finances instead of purchasing other software.
  • Updates are also made frequently to cover the latest aspects as well and this helps in resolving previous version issues.
Majute shivugu profile photo

Cons

  • Can be slow at times
  • Network scanners don't always pull up all devices
  • Agent running on client machines has to be restarted occasionally
No photo available
  • Number One: No ability to have blended audio conference with VoIP and Phone on the same bridge. This is/was the only thing holding us back from dropping our other meeting service/software and moving all meetings onto TeamViewer.
  • I don't think they have a "permanent" license option anymore. I understand a subscription model is good for most companies, but some get way more value out of a permanent option, depending on their use case. Even if we could keep our few permanent licenses of an old version, and subscribe to more licenses of the new version, but the way it is now, we have to upgrade/lose the old licenses to get any of the new ones, or have to get the new licenses on a separate company/contract.
  • The versions are not compatible with each other. If a user accidentally updates their version (which they are constantly prompted to do), then when Support tries to connect, it says the versions don't match, and we have to talk the user through removing the new version, end task the process, and use the correct version.
Kristopher Kauth profile photo

Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use
Kevin B. Richardson II profile photo
TeamViewer8.3
Based on 36 answers
For remote troubleshooting it is very good.
Ratulsnigdha Saha profile photo

Usability

Apple Remote Desktop10.0
Based on 1 answer
Great software! Enjoy using in my workplace.
Kevin B. Richardson II profile photo
TeamViewer9.3
Based on 10 answers
TeamViewer is a system that is very easy to understand and grasp the concept of which is a very nice thing because users that don't have much technology and computer background can use the system easily. While being easy to understand for the average user, it doesn't lose the functionality and features that IT people love to see with software that makes it easier for us to do our jobs.
Jordan Paquette profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
TeamViewer8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson profile photo

Performance

No score
No answers yet
No answers on this topic
TeamViewer9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson profile photo

Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy
Kevin B. Richardson II profile photo
TeamViewer7.7
Based on 7 answers
I have not needed to contact TeamViewer support much in regards to the software not performing like it is supposed to. The only reason that we contact support is to get the license keys for our updated software. We always get a response in a very reasonable amount of time with the new license keys included.
Jordan Paquette profile photo

In-Person Training

No score
No answers yet
No answers on this topic
TeamViewer5.0
Based on 1 answer
I gave this a 5 rating as I'm thinking that is as close to neutral as I can get. I have never used the in-person training but to complete this review I need to answer this question. As I already answered I learned the software on my own without the help of any resources at TeamViewer.
Jordan Paquette profile photo

Online Training

No score
No answers yet
No answers on this topic
TeamViewer8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette profile photo

Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues
Kevin B. Richardson II profile photo
TeamViewer7.0
Based on 4 answers
The implementation was really straight forward and didn't give us any trouble.
Clint Freeman profile photo

Alternatives Considered

I actually use ConnectWise and ARD, if within my LAN. If I have VPN access I use ARD, if it's a new client and I haven't worked on their network or it's too small to warrant a VPN setup then I'll use ConnectWise
John Readwin profile photo
I'm very comfortable with TeamViewer and I've used them for a long time. I moved from LogMeIn before and I moved to TeamViewer because of the ease of use that TeamViewer provided. The customer facing experience for TeamViewer was also a big factor as to why I chose TeamViewer over the others.
Brandon Holbrook profile photo

Scalability

No score
No answers yet
No answers on this topic
TeamViewer10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson profile photo

Return on Investment

  • Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
  • The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
  • One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
Christopher Power profile photo
  • TeamViewer has had a positive impact on our loss of productivity due to snow days because now our users can work from home on snow days and not lose a day of work and fall behind.
  • Teamviewer has proven very useful in connecting to our servers to manage them remotely from a mobile phone when a computer is not available, helping our IT support team fix problems faster even when a computer isn't handy and they are at a remote location, thus increasing our productivity.
  • TeamViewer's only negative impact is that is can create a blurring of the line between home life and work life because you are always just a few clicks away from being able to connect to the office and catch up on things.
Andrew Shannon profile photo

Pricing Details

Apple Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

TeamViewer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details