What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2145 Ratings
95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

TeamViewer

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • TeamViewer ranks higher in 1 feature set: Remote Administration

Remote Administration

7.7

Apple Remote Desktop

77%
8.3

TeamViewer

83%
Apple Remote Desktop ranks higher in 7/14 features

Screen sharing

10.0
100%
18 Ratings
9.1
91%
291 Ratings

File transfer

5.2
52%
18 Ratings
8.2
82%
274 Ratings

Instant message

9.6
96%
16 Ratings
7.9
79%
252 Ratings

Secure remote access with Smart Card authentication

8.0
80%
1 Rating
8.6
86%
76 Ratings

Access to sleeping/powered-off computers

5.1
51%
13 Ratings
7.3
73%
189 Ratings

Over-the-Internet remote session

10.0
100%
14 Ratings
8.9
89%
286 Ratings

Initiate remote control from mobile

2.5
25%
4 Ratings
8.1
81%
232 Ratings

Remote management of servers & workstations

10.0
100%
16 Ratings
8.4
84%
245 Ratings

Remote Active Directory® management

10.0
100%
5 Ratings
8.4
84%
80 Ratings

Centralized management dashboard

4.2
42%
10 Ratings
7.8
78%
184 Ratings

Session record

6.9
69%
6 Ratings
8.0
80%
180 Ratings

Annotations

6.0
60%
3 Ratings
8.4
84%
90 Ratings

Monitoring and Alerts

9.6
96%
8 Ratings
8.4
84%
109 Ratings

Multi-platform remote control

10.0
100%
4 Ratings
8.4
84%
226 Ratings

Attribute Ratings

  • Apple Remote Desktop is rated higher in 2 areas: Likelihood to Renew, Usability
  • TeamViewer is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Apple Remote Desktop and TeamViewer are tied in 1 area: Implementation Rating

Likelihood to Recommend

7.1

Apple Remote Desktop

71%
18 Ratings
8.3

TeamViewer

83%
333 Ratings

Likelihood to Renew

10.0

Apple Remote Desktop

100%
2 Ratings
8.6

TeamViewer

86%
52 Ratings

Usability

9.7

Apple Remote Desktop

97%
3 Ratings
8.6

TeamViewer

86%
32 Ratings

Availability

Apple Remote Desktop

N/A
0 Ratings
9.0

TeamViewer

90%
5 Ratings

Performance

Apple Remote Desktop

N/A
0 Ratings
9.0

TeamViewer

90%
5 Ratings

Support Rating

5.1

Apple Remote Desktop

51%
6 Ratings
7.8

TeamViewer

78%
63 Ratings

In-Person Training

Apple Remote Desktop

N/A
0 Ratings
5.0

TeamViewer

50%
1 Rating

Online Training

Apple Remote Desktop

N/A
0 Ratings
6.0

TeamViewer

60%
3 Ratings

Implementation Rating

10.0

Apple Remote Desktop

100%
4 Ratings
10.0

TeamViewer

100%
13 Ratings

Product Scalability

Apple Remote Desktop

N/A
0 Ratings
9.0

TeamViewer

90%
3 Ratings

Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
Anonymous | TrustRadius Reviewer

TeamViewer

We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.
Anonymous | TrustRadius Reviewer

Pros

Apple Remote Desktop

  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
Ravinder Gupta | TrustRadius Reviewer

TeamViewer

  • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
  • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
  • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
  • Since the application has matured over the years, it has great support both from the publisher and general internet support.
Anonymous | TrustRadius Reviewer

Cons

Apple Remote Desktop

  • I would like to see more included Unix scrips that can be pushed to clients.
  • Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
Anonymous | TrustRadius Reviewer

TeamViewer

  • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
  • TeamViewer is slow to make the initial connection.
  • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
Richard Hogan | TrustRadius Reviewer

Pricing Details

Apple Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Apple Remote Desktop Editions & Modules

Additional Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$24.9 per month (billed annually)

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. per month (billed annually) 1 Licensed User
  2. per month (billed annually) 15 Licensed Users
  3. per month (billed annually) 30 Licensed Users
  4. per month (billed annually) 1 Licensed User
Additional Pricing Details

Likelihood to Renew

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
Brian Sossamon | TrustRadius Reviewer

TeamViewer

TeamViewer 8.6
Based on 52 answers
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
Anonymous | TrustRadius Reviewer

Usability

Apple Remote Desktop

Apple Remote Desktop 9.7
Based on 3 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta | TrustRadius Reviewer

TeamViewer

TeamViewer 8.6
Based on 32 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Apple Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
Always available if setup correctly.
Jackie Ramos | TrustRadius Reviewer

Performance

Apple Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Apple Remote Desktop

Apple Remote Desktop 5.1
Based on 6 answers
I've never had to get support for ARD, so I can't give a real opinion.
Isidoro &quot;Roy&quot; Jovero | TrustRadius Reviewer

TeamViewer

TeamViewer 7.8
Based on 63 answers
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Andrew Shannon | TrustRadius Reviewer

Online Training

Apple Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 6.0
Based on 3 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 4 answers
Very quick and easy install with no real issues
Kevin B. Richardson II | TrustRadius Reviewer

TeamViewer

TeamViewer 10.0
Based on 13 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

Apple Remote Desktop

I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
Eric Kelley | TrustRadius Reviewer

TeamViewer

When I tried LogMeIn and VNC, I discovered that TeamViewer was more reliable, quicker to set up, and more consistent in terms of connection stability and reliability. All in all, it is a more cost-effective and efficient solution that can be deployed without the need to open firewall ports and can be installed effortlessly by any end-user.
Jerica Gilley | TrustRadius Reviewer

Scalability

Apple Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 3 answers
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Jackie Ramos | TrustRadius Reviewer

Return on Investment

Apple Remote Desktop

  • Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
  • The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
  • One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
Christopher Power | TrustRadius Reviewer

TeamViewer

  • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
  • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
  • It is also recommended for system administrators who cover several offices with a small number.
Manuel Hernandez | TrustRadius Reviewer

Screenshots

Add comparison