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Arcserve Backup vs. MSP360 Backup vs. OpenText Core Endpoint Backup

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Arcserve Backup

    Score7.9 out of 10
    N/AArcserve Backup is a storage management solution from Arcserve, formerly of CA Technologies before Arcserve's divestiture (July 2014). It utilizes magnetic tape storage backup as part of its storage management offering.N/A

    MSP360 Backup

    Score7 out of 10
    Small Businesses (1-50 employees)
    MSP360 Managed Backup is a backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.N/A

    OpenText Core Endpoint Backup

    Score8.3 out of 10
    N/AOpenText Core Endpoint Backup, formerly Carbonite Endpoint, provides an enterprise-grade backup solution for all endpoints, including mobile devices or devices spread across a distributed enterprise network.

    $24

    per month

    Pricing
    Arcserve BackupMSP360 BackupOpenText Core Endpoint Backup
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Basic Computer Backup
    $24
    per month
    Advanced Endpoint Protection
    $34
    per month
    Basic Server Backup
    $50
    per month
    Basic Backup
    $55
    per month
    Advanced Server Protection
    $147
    per month
    Advanced Protection
    $199
    per month
    Offerings
    Pricing Offerings
    Arcserve BackupMSP360 BackupOpenText Core Endpoint Backup
    Free Trial
    NoYesNo
    Free/Freemium Version
    NoYesNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    Community Pulse
    Arcserve BackupMSP360 BackupOpenText Core Endpoint Backup
    Considered Multiple Products
    Arcserve
    No answer on this topic
    MSP360
    Chose MSP360 Backup
    Whenever we review other solutions, MSP360 always ends up on top. No special hardware needed, integrates with all of the NAS and closed storage providers, great support and price
    Incentivized
    Chose MSP360 Backup
    Easier to manage, faster to implement and control, support for different cloud providers
    Incentivized
    OpenText
    Chose OpenText Core Endpoint Backup
    I think this solution is decent, and works well enough for most businesses. I find their lack of alerts to be very troublesome - finding out you can't restore a file because the back did not run for two days is not a conversation I ever need to have again with the owner of the …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    91%
    Would buy again
    10 Answers
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    11 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    11 Answers
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    9 Answers
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    11 Answers
    100%
    Implementation went as expected
    7 Answers
    Features
    Arcserve BackupMSP360 BackupOpenText Core Endpoint Backup
    Data Center Backup
    Comparison of Data Center Backup features of Arcserve Backup and MSP360 Backup and OpenText Core Endpoint Backup
    Feature
    Arcserve Backup
    -
    Ratings
    MSP360 Backup
    -
    Ratings
    OpenText Core Endpoint Backup
    5.6
    1 Ratings
    42% below category average
    Instant recovery00 Ratings00 Ratings8.01 Ratings
    Recovery verification00 Ratings00 Ratings4.01 Ratings
    Multiple backup destinations00 Ratings00 Ratings9.01 Ratings
    Incremental backup identification00 Ratings00 Ratings5.01 Ratings
    Backup to the cloud00 Ratings00 Ratings10.01 Ratings
    Deduplication and file compression00 Ratings00 Ratings4.01 Ratings
    Flexible deployment00 Ratings00 Ratings4.01 Ratings
    Management dashboard00 Ratings00 Ratings6.01 Ratings
    Platform support00 Ratings00 Ratings4.01 Ratings
    Retention options00 Ratings00 Ratings4.01 Ratings
    Encryption00 Ratings00 Ratings4.01 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Arcserve Backup and MSP360 Backup and OpenText Core Endpoint Backup
    Feature
    Arcserve Backup
    -
    Ratings
    MSP360 Backup
    -
    Ratings
    OpenText Core Endpoint Backup
    6.5
    1 Ratings
    27% below category average
    Continuous data protection00 Ratings00 Ratings10.01 Ratings
    Replication00 Ratings00 Ratings9.01 Ratings
    Operational reporting and analytics00 Ratings00 Ratings4.01 Ratings
    Malware protection00 Ratings00 Ratings4.01 Ratings
    Multi-location capabilities00 Ratings00 Ratings8.01 Ratings
    Ransomware Recovery00 Ratings00 Ratings4.01 Ratings
    Best Alternatives
    Arcserve BackupMSP360 BackupOpenText Core Endpoint Backup
    Small Businesses
    Cyberduck
    Score8.6 out of 10
    Acronis Cyber Protect
    Score8.7 out of 10
    Acronis Cyber Protect
    Score8.7 out of 10
    Medium-sized Companies
    Cisco UCS Manager
    Score9 out of 10
    Carbonite by OpenText
    Score7.1 out of 10
    Carbonite by OpenText
    Score7.1 out of 10
    Enterprises
    Cisco UCS Manager
    Score9 out of 10
    Druva Security Cloud
    Score9.4 out of 10
    Druva Security Cloud
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Arcserve BackupMSP360 BackupOpenText Core Endpoint Backup
    Likelihood to Recommend
    9.0
    (9 ratings)
    10.0
    (14 ratings)
    7.0
    (23 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    10.0
    (1 ratings)
    1.0
    (1 ratings)
    Usability
    10.0
    (2 ratings)
    7.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.4
    (6 ratings)
    9.7
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Arcserve BackupMSP360 BackupOpenText Core Endpoint Backup
    Likelihood to Recommend
    Arcserve
    Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.
    Read full review
    MSP360
    For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
    Incentivized
    Read full review
    OpenText
    Carbonite Endpoint 360 is a great solution for any organization with compliance needs. Office 365 defaults to a 30 day backup of all data. Carbonite Endpoint 360 extends this well beyond 30 days and provides an all-inclusive source for retention for data in Office 365. Any small to medium business would greatly benefit from this solution as they can design their entire infrastructure in Office 365 and ensure it's all backed up.
    Incentivized
    Read full review
    Pros
    Arcserve
    • It offers excellent features like dedupe, high availability, DR, and BMR.
    • Arcserve Backup has many offerings to fit many business sizes and needs.
    • Arcserve Backup sales and technical support is good to work with.
    • Very nice reseller program and benefits.
    Incentivized
    Read full review
    MSP360
    • Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
    • You can limit cloud usage for customers and servers.
    • You can transfer entire servers or virtual machines to cloud.
    • You can backup files, disks, or virtual machines to local and cloud locations.
    Incentivized
    Read full review
    OpenText
    • It is excellent at automating your backups. You don't need to manually do it, just set it up once and let it run in the background.
    • It's pretty simple to set up and use. It will automatically suggest the best options that work for most people and you can be up and running pretty quickly.
    • It's safe and reliable. We have been using it for a couple of years now and had no major issues.
    • Their phone support is excellent.
    • It's also really easy to maintain your backed up data to reduce redundancy.
    Incentivized
    Read full review
    Cons
    Arcserve
    • Arcserve Backup can be costly.
    • To utilize Arcserve Backup and all its features may require a layout of dedicated equipment or additional infrastructure.
    • They don't always explain that for Arcserve Backup to work well, and it requires specific system requirements and extensive internet bandwidth.
    Incentivized
    Read full review
    MSP360
    • Message errors are hard to understand
    • Should add a general interface to manage all accounts, not a specific interface for every account.
    • The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.
    Read full review
    OpenText
    • To be honest not so impressed with the amount of time it has taken to get data backed up to the cloud.
    • I have not had to do a restore at this time so I cannot comment on the restore process.
    • I was not aware at time of procurement that the upload process would take so long since we were not procuring their hardware. Sales rep mad it seem like upload would only take a day or two and we are now starting week 7 hoping to be done by week 8 for 1.5 TBs of data.
    Incentivized
    Read full review
    Likelihood to Renew
    Arcserve
    Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.
    Read full review
    MSP360
    I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.
    Incentivized
    Read full review
    OpenText
    I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.
    Incentivized
    Read full review
    Usability
    Arcserve
    It basically covers all our required scenarios, including VMs, partitions, files or any other objects through NAS, SAN or DAS connections. It's easy to set up and utilize the features and functions. There are a few times that we needed to switch over for the RHA replications and UDP backups. For the RHN replication, there was a roughly 10 minutes downtime during the switchover. For the UDP, it works pretty well.
    Incentivized
    Read full review
    MSP360
    The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Support Rating
    Arcserve
    Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.
    Incentivized
    Read full review
    MSP360
    I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.
    Incentivized
    Read full review
    OpenText
    Does what it needs to do quietly and efficiently in the background without interrupting the workflow. It offers instant automated back-ups without troubling the end user. As it is such an automated system, once it is up and running, there is little or no support needed from the service provider. From what I understand the support from Carbonite during the setup and implementation was absolutely fine.
    Incentivized
    Read full review
    Implementation Rating
    Arcserve
    No answers on this topic
    MSP360
    Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Alternatives Considered
    Arcserve
    We use Veeam Backup and Replication at our larger sites where Vmware Virtualization is being used and is our product of choice in this venue. When it comes to our smaller sites, nothing is more affordable and reliable than Arcserve Backup.
    Incentivized
    Read full review
    MSP360
    We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.
    Read full review
    OpenText
    We have also used Mozy Pro and Dropbox. They are all pretty similar in functionality/features of backing up data (not system state or databases as I don't think any of the 3 are well suited for that). To me, it comes down to personal preference and choosing a product that is universal for multiple users, for ease of management.
    Incentivized
    Read full review
    Return on Investment
    Arcserve
    • We were able to roll back up and replication into one product, which reduced the costs without having to go with multiple vendors.
    • As a result of Arcserve UDP, we were able to implement a full DR scenario test, which until that point hadn't been successful.
    Incentivized
    Read full review
    MSP360
    • Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
    • By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
    • We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service
    Incentivized
    Read full review
    OpenText
    • Carbonite Endpoint has demonstrated value in its ability to easily restore seemingly lost files for remote users.
    • While we haven't yet had to exercise it, knowing we have the option of remotely wiping endpoints containing sensitive data has brought confidence to our management team that we can mitigate data breaches through preventable means.
    • The privacy issue around device tracking is costing the company in terms of employee trust and morale and needs to be mitigated with appropriate messaging and/or disabling of this feature.
    Incentivized
    Read full review
    ScreenShots

    MSP360 Backup Screenshots

    Screenshot of the web panelScreenshot of image-based backup wizardScreenshot of the file backup wizardScreenshot of cloud storages