What users are saying about
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Top Rated
4027 Ratings
13 Ratings
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Score 2.7 out of 100

Microsoft Teams

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Top Rated
4027 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.0

    AT&T Office@Hand

    60%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    AT&T Office@Hand ranks higher in 1/1 features

    High quality audio

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Project Management

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    7.9

    Microsoft Teams

    79%
    Microsoft Teams ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.0
    80%
    112 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.2
    72%
    57 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    124 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.6
    76%
    76 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.9
    89%
    144 Ratings

    Search

    N/A
    0 Ratings
    7.8
    78%
    132 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.3
    73%
    91 Ratings

    Communication

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    8.3

    Microsoft Teams

    83%
    Microsoft Teams ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.3
    93%
    158 Ratings

    Notifications

    N/A
    0 Ratings
    8.7
    87%
    156 Ratings

    Discussions

    N/A
    0 Ratings
    9.0
    90%
    147 Ratings

    Surveys

    N/A
    0 Ratings
    7.5
    75%
    80 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.7
    77%
    93 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.1
    81%
    44 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    7.4
    74%
    40 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    9.1
    91%
    139 Ratings

    File Sharing & Management

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    8.1

    Microsoft Teams

    81%
    Microsoft Teams ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.1
    81%
    99 Ratings

    Video files

    N/A
    0 Ratings
    8.1
    81%
    125 Ratings

    Audio files

    N/A
    0 Ratings
    8.1
    81%
    127 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.5
    85%
    134 Ratings

    Access control

    N/A
    0 Ratings
    8.2
    82%
    119 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.1
    81%
    92 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    7.6
    76%
    46 Ratings

    Device sync

    N/A
    0 Ratings
    8.3
    83%
    98 Ratings

    Attribute Ratings

    • Microsoft Teams is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.0

    AT&T Office@Hand

    10%
    2 Ratings
    8.5

    Microsoft Teams

    85%
    238 Ratings

    Likelihood to Renew

    AT&T Office@Hand

    N/A
    0 Ratings
    9.6

    Microsoft Teams

    96%
    7 Ratings

    Usability

    AT&T Office@Hand

    N/A
    0 Ratings
    8.1

    Microsoft Teams

    81%
    53 Ratings

    Support Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    7.9

    Microsoft Teams

    79%
    195 Ratings

    Implementation Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    10.0

    Microsoft Teams

    100%
    1 Rating

    Contract Terms and Pricing Model

    AT&T Office@Hand

    N/A
    0 Ratings
    5.7

    Microsoft Teams

    57%
    7 Ratings

    Professional Services

    AT&T Office@Hand

    N/A
    0 Ratings
    6.3

    Microsoft Teams

    63%
    7 Ratings

    Likelihood to Recommend

    AT&T Office@Hand

    If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
    Janet Mobley | TrustRadius Reviewer

    Microsoft Teams

    Our entire company has been able to communicate via Microsoft Teams for large company meetings and use video to connect with each other. We've held large team meetings as well where everyone joins in with video to be able to see each others' faces from time to time since we're all now 100% remote. Microsoft Teams is an excellent communication tool between myself and my employees. The one thing I'd say that is a drawback is that my team member and I had a personal conversation and an IT person was able to view and even share our conversation with other bosses. I thought this was inappropriate and I wish there would be a way to be "alerted" when someone is spying in on your conversations!
    Robin Martin | TrustRadius Reviewer

    Pros

    AT&T Office@Hand

    • [I think] they do nothing well.
    • They do not respond timely, and they fix very few issues.
    • I had to go out and hire an IT person just so he could do their job for them.
    • They could not even port our numbers correctly.
    • They lost two of my numbers.
    • I have lost thousands of dollars in business because of them.
    mark strunk | TrustRadius Reviewer

    Microsoft Teams

    • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
    • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
    • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
    Chris Gomez, SPHR | TrustRadius Reviewer

    Cons

    AT&T Office@Hand

    • Customer service is NON EXISTENT
    • Setup was PAINFUL
    • Online account access is horrible, and most of the time doesn't work
    • As an admin of the system, I require 4 different logins to manage it
    • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
    • Online account management just doesn't exists
    Janet Mobley | TrustRadius Reviewer

    Microsoft Teams

    • Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
    • Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
    • There is a limit to PIN 15 chats a favourites. This count should be increased.
    RAJESH VENGILOT | TrustRadius Reviewer

    Pricing Details

    AT&T Office@Hand

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    AT&T Office@Hand Editions & Modules

    Additional Pricing Details

    Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 per month

    Microsoft Teams Editions & Modules

    Edition
    Free$0.001
    Microsoft 365 Business Basic$5.001
    Microsoft 365 Business Standard$12.501
    Office 365 E3$20.001
    1. per user/per month
    Additional Pricing Details
    Discounts are available for non profit organizations.

    Likelihood to Renew

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 9.6
    Based on 7 answers
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Phil Parrish | TrustRadius Reviewer

    Usability

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 8.1
    Based on 53 answers
    The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
    Anonymous | TrustRadius Reviewer

    Support Rating

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 7.9
    Based on 195 answers
    I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
    Rishav Raj | TrustRadius Reviewer

    Implementation Rating

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 10.0
    Based on 1 answer
    I find everything I need for my day-to-day work.
    Sarath Kumar Pujari | TrustRadius Reviewer

    Alternatives Considered

    AT&T Office@Hand

    Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
    mark strunk | TrustRadius Reviewer

    Microsoft Teams

    I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 5.7
    Based on 7 answers
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Anonymous | TrustRadius Reviewer

    Professional Services

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 6.3
    Based on 7 answers
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Asik Jaman | TrustRadius Reviewer

    Return on Investment

    AT&T Office@Hand

    • I wish I had never switched from my local VOIP phone provider
    • Office at Hand is a mistake I wish I'd never made
    Janet Mobley | TrustRadius Reviewer

    Microsoft Teams

    • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
    • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
    • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
    Anonymous | TrustRadius Reviewer

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