What users are saying about
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Top Rated
1419 Ratings
13 Ratings
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Score 5.3 out of 100

Microsoft Teams

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Top Rated
1419 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

AT&T Office@Hand

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
mark strunk | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams is nevertheless the most formal and reliable communication agent that a company can use. In fact, there is no single day, that insecurity is experienced by any of the users. Two, the stability, and the operational capacity of Microsoft Teams is perfect. Finally, Microsoft Teams has a team of technicians who knows everything concerning the tool.
Jessica Bwire | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
8.7
Microsoft Teams
High quality audio
AT&T Office@Hand
8.0
Microsoft Teams
High quality video
AT&T Office@Hand
8.0
Microsoft Teams
Low bandwidth requirements
AT&T Office@Hand
10.0
Microsoft Teams
Mobile support
AT&T Office@Hand
9.0
Microsoft Teams

Screen Sharing

AT&T Office@Hand
9.5
Microsoft Teams
Desktop sharing
AT&T Office@Hand
10.0
Microsoft Teams
Whiteboards
AT&T Office@Hand
9.0
Microsoft Teams

Online Meetings / Events

AT&T Office@Hand
9.6
Microsoft Teams
Calendar integration
AT&T Office@Hand
10.0
Microsoft Teams
Meeting initiation
AT&T Office@Hand
9.0
Microsoft Teams
Integrates with social media
AT&T Office@Hand
10.0
Microsoft Teams
Record meetings / events
AT&T Office@Hand
9.0
Microsoft Teams
Slideshows
AT&T Office@Hand
10.0
Microsoft Teams

Online Events Collaboration

AT&T Office@Hand
9.3
Microsoft Teams
Live chat
AT&T Office@Hand
9.0
Microsoft Teams
Audience polling
AT&T Office@Hand
10.0
Microsoft Teams
Q&A
AT&T Office@Hand
9.0
Microsoft Teams

Online Events Security

AT&T Office@Hand
9.7
Microsoft Teams
User authentication
AT&T Office@Hand
10.0
Microsoft Teams
Participant roles & permissions
AT&T Office@Hand
9.0
Microsoft Teams
Confidential attendee list
AT&T Office@Hand
10.0
Microsoft Teams

Project Management

AT&T Office@Hand
Microsoft Teams
7.7
Task Management
AT&T Office@Hand
Microsoft Teams
7.8
Gantt Charts
AT&T Office@Hand
Microsoft Teams
6.9
Scheduling
AT&T Office@Hand
Microsoft Teams
8.1
Workflow Automation
AT&T Office@Hand
Microsoft Teams
7.3
Mobile Access
AT&T Office@Hand
Microsoft Teams
8.8
Search
AT&T Office@Hand
Microsoft Teams
7.9
Visual planning tools
AT&T Office@Hand
Microsoft Teams
7.1

Communication

AT&T Office@Hand
Microsoft Teams
8.1
Chat
AT&T Office@Hand
Microsoft Teams
8.7
Notifications
AT&T Office@Hand
Microsoft Teams
8.2
Discussions
AT&T Office@Hand
Microsoft Teams
8.6
Surveys
AT&T Office@Hand
Microsoft Teams
7.7
Internal knowledgebase
AT&T Office@Hand
Microsoft Teams
7.5
Integrates with GoToMeeting
AT&T Office@Hand
Microsoft Teams
7.6
Integrates with Gmail and Google Hangouts
AT&T Office@Hand
Microsoft Teams
7.6
Integrates with Outlook
AT&T Office@Hand
Microsoft Teams
9.2

File Sharing & Management

AT&T Office@Hand
Microsoft Teams
8.4
Versioning
AT&T Office@Hand
Microsoft Teams
8.3
Video files
AT&T Office@Hand
Microsoft Teams
8.4
Audio files
AT&T Office@Hand
Microsoft Teams
8.4
Document collaboration
AT&T Office@Hand
Microsoft Teams
8.4
Access control
AT&T Office@Hand
Microsoft Teams
8.4
Advanced security features
AT&T Office@Hand
Microsoft Teams
8.6
Integrates with Google Drive
AT&T Office@Hand
Microsoft Teams
7.9
Device sync
AT&T Office@Hand
Microsoft Teams
8.5

Pros

AT&T Office@Hand

  • It can handle multiple simultaneous voices very efficiently.
  • Access across multiple devices seamlessly.
  • The voice clarity is not compromised at all.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • It integrates well with other Microsoft Office products. This is very important for the software to do this, since so many organizations are using other Microsoft products in their environments.
  • It pretty much has most common collaboration features that will be utilized by most organizations/companies. This is important since it allows organizations to use only one collaboration tool, rather than multiple tools to get the features they need.
  • It allows for granular permissions to be set for different user roles, channels, etc. This is important especially when you might want to set different permissions for internal and external users/collaborators.
Anonymous | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • It can include the video facility as well making it a wholesome experience for users.
  • It sometimes malfunctions when the limited number of participants exceed.
  • Early logins create an unwanted advantage to some participants. It should not be.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • At times it creates problem in loading and can crash your PC
  • They can also provide an option to import some of the emojis from external sites.
  • Someone needs to simplify the working of the tools with a welcome guide for at least the new users
Tanika Chhabra | TrustRadius Reviewer

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 10.0
Based on 2 answers
Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.
Anonymous | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 7.2
Based on 29 answers
There is way too much clicking in circles and multi-step processes for tasks that should be simple, like moving documents from one place to another or navigating the document set. Things that should be drag and drop take 3 or more clicks to achieve, and you have to wait a significant amount of time for the page to load after each click. The software seems bloated and slow
Anonymous | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 7.6
Based on 128 answers
Microsoft Teams has a good support and an easy system to find answers. There are also tutorials available for learning the basics of the program which is very helpful. Being able to use the program on computers, tablets and mobile devices is very helpful. The whole Outlook 360 package has a good support network which makes integrating new programs into the office easier
Karen Zelzer | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Microsoft Teams

Microsoft team is most powerful software that helps organization to improve the working process throw maintaining the better communication between them and most reliable to communication between each of us. you can chat with any person who is on Microsoft team and you can do video call to them, you can share your machine screen with them and help them to understand more quickly.
Anonymous | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
mark strunk | TrustRadius Reviewer

Microsoft Teams

  • POSITIVE: We can communicate with each other without having to be at the same place, so we save on plane tickets sometimes.
  • POSITIVE: Meetings can be recorded, so people who missed it can view it at a later time.
  • BAD: People chat more instead of speaking and quality of communications decreases.
  • BAD: Teams documentation is badly formatted, hard to find and hard to edit which results in loss of time.
  • BAD: Teams often has issues, so we often have to wait for people to solve the issues before we can hold the meeting which results in loss of time.
Anonymous | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AT&T Office@Hand Editions & Modules

Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
5.0
Microsoft Teams
8.2

Likelihood to Renew

AT&T Office@Hand
Microsoft Teams
10.0

Usability

AT&T Office@Hand
Microsoft Teams
7.2

Support Rating

AT&T Office@Hand
Microsoft Teams
7.6

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