AT&T Office@Hand vs. Microsoft Teams

I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work

While it is a great application, with most of its functions working well and integrating with many Microsoft apps, it can be challenging if the people you need to contact are not part of the Microsoft environment. It takes a lot of convincing and friction at some point. Nevertheless, it works perfectly for internal communications.

Incentivized

• Up time is very good
• Porting is great
• Easy for very basic configuration

• Allows my team to communicate and set up smaller teams to share information appropriately.
• Allows me to send out and connect to clients over Face To Face communications.
• Allows me to coordinate between other MS products.
• Allows my team to share documents internally and with our clients.

Incentivized

• Customer service is NON EXISTENT
• Setup was PAINFUL
• Online account access is horrible, and most of the time doesn't work
• As an admin of the system, I require 4 different logins to manage it
• We've been on the system for 5 months, and I have NEVER been able to pay my bill online
• Online account management just doesn't exists

• The calendar on Teams doesn't always "talk" to the calendar in Outlook. You'd think they'd be mapped to each other but I consistently run into issues where they don't sync.
• Teams video calls consistently have issues with host permissions. I've listed co-hosts ahead of time, and we still run into issues with other people downloading attendance or pulling Poll data or recordings.
• Teams had a good idea of pre-scheduling messages in the chat, but that feature is buggy and I'm often unable to check if the message was pre-scheduled -- the preview disappears and then will fire off anyways which makes it difficult to prepare for meetings or edit items.
• it's not possible to pre-schedule Polls. We use the poll feature to collect CSAT scores, and the facilitator currently has to remember to manually click the button --there's no way to schedule out the poll to automatically be sent out.
• Breakout functionality is incredibly clunky
• Their group/channel functionality is clunky and hard to use

Incentivized

Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product

Incentivized

Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.

I personally have not come across a comparable platform that does what Microsoft Teams does and I believe there are very few competitors that offer the integration and user-friendly features that Microsoft Teams provides. You don't need to have special training to successfully benefit from Microsoft Teams features. If you can text, you can Microsoft Teams chat. If you can make a phone call, you can make a Microsoft Teams call - I think that in itself grants the platform a 10/10 rating for me.

Incentivized

Rare, but outages do happen

Incentivized

Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.

Incentivized

The overall support provided by Microsoft for Microsoft Teams has been quite good but there is still some room for improvements. Microsoft needs to proactively work on fixing the open bugs in order to provide a seamless experience to the users. But over the service and experience provided by the Microsoft team have been quite satisfactory.

Incentivized

I find everything I need for my day-to-day work.

Incentivized

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.

We chose primarily because of the promised integration with the Microsoft Business Suite - which it mostly delivers on. That does give Teams an obvious advantage over competitors. IMHO Teams has a richer, more mature feature set, and the experience is more reliable and stable. Although like any of there there is room for imporvement.

Incentivized

Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.

It does not appear to have a limit to how many teams and employees we can have using it

Incentivized

I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.

• Average to higher cost structure
• Easy basic management for IT Staff
• easy desktphone roll out

• Microsoft Teams has helped an entire company become more efficient, which saves the company money and frees up time for workers to focus on other areas.
• By having a secure place to store information used by multiple departments, not only is time saved searching for information but also ensuring that an entire organization has access to the same and accurate information, which prevents errors and confusion.
• Using Microsoft Teams you can work remotely and still be able to effectively communicate with your coworkers and not miss any important notifications or information.

Incentivized