AT&T Office@Hand vs. RingEX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Office@Hand
Score 1.1 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
RingEX
Score 7.7 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$19.99
per month
Pricing
AT&T Office@HandRingEX
Editions & Modules
No answers on this topic
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Offerings
Pricing Offerings
AT&T Office@HandRingEX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
AT&T Office@HandRingEX
Top Pros
Top Cons
Features
AT&T Office@HandRingEX
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
3.0
2 Ratings
91% below category average
RingEX
-
Ratings
High quality audio5.02 Ratings00 Ratings
High quality video2.01 Ratings00 Ratings
Low bandwidth requirements2.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
1 Ratings
136% below category average
RingEX
-
Ratings
Desktop sharing2.01 Ratings00 Ratings
Whiteboards1.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
1 Ratings
49% below category average
RingEX
-
Ratings
Calendar integration5.01 Ratings00 Ratings
Meeting initiation5.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
AT&T Office@Hand
-
Ratings
RingEX
8.1
140 Ratings
2% above category average
Hosted PBX00 Ratings8.080 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.2106 Ratings
User templates00 Ratings7.497 Ratings
Call reports00 Ratings8.1126 Ratings
Directory of employee names00 Ratings8.9124 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
AT&T Office@Hand
-
Ratings
RingEX
8.4
149 Ratings
2% above category average
Answering rules00 Ratings8.3135 Ratings
Call recording00 Ratings8.6126 Ratings
Call park00 Ratings8.3106 Ratings
Call screening00 Ratings8.3116 Ratings
Message alerts00 Ratings8.3140 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
AT&T Office@Hand
-
Ratings
RingEX
8.0
129 Ratings
0% above category average
Video conferencing00 Ratings7.698 Ratings
Audio conferencing00 Ratings8.3113 Ratings
Video screen sharing00 Ratings8.169 Ratings
Instant messaging00 Ratings8.082 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
AT&T Office@Hand
-
Ratings
RingEX
8.8
127 Ratings
9% above category average
Mobile app for iOS00 Ratings8.6112 Ratings
Mobile app for Android00 Ratings9.094 Ratings
Best Alternatives
AT&T Office@HandRingEX
Small Businesses
ClickMeeting
ClickMeeting
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.3 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AT&T Office@HandRingEX
Likelihood to Recommend
1.0
(3 ratings)
7.8
(159 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(15 ratings)
Usability
-
(0 ratings)
8.5
(11 ratings)
Availability
-
(0 ratings)
8.1
(89 ratings)
Performance
-
(0 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
5.0
(28 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
7.8
(6 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.8
(2 ratings)
Professional Services
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
AT&T Office@HandRingEX
Likelihood to Recommend
AT&T
Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.
Read full review
RingCentral
RingEX is a great solution if you want reliability and flexibility. We can trust that our phones are just going to work when we need them. Our users love the ability to be able to use the app on their mobile phones or computers when they are on the go. The ability to review the call logs makes troubleshooting very easy. The call quality is also very good.
Read full review
Pros
AT&T
  • Receiving phone calls
  • Making phone calls
Read full review
RingCentral
  • VOIP calling - call quality is excellent and has replaced our traditional landline phones
  • Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none.
  • Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines.
Read full review
Cons
AT&T
  • Terrible customer service
  • Many advanced features that most now want are not developed yet
  • No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult
Read full review
RingCentral
  • Pricing for SMB space is high compared to other solutions
  • Still lagging behind 8x8 with desk phone support and integrations
  • UI for managing Limited Extensions is significantly more cumbersome than user extensions
  • Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
  • No licensing option for Common Area Phones with routing features
Read full review
Likelihood to Renew
AT&T
No answers on this topic
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Read full review
Usability
AT&T
No answers on this topic
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
Read full review
Reliability and Availability
AT&T
No answers on this topic
RingCentral
It is quite reliable, we have the support of being able to identify failures and escalate it, also monitor the failures that are posted on the web about the status of the failures and evolutions. Its easy start-up and access allow us to have better performance and productivity, which in the long run turns into benefits.
Read full review
Performance
AT&T
No answers on this topic
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
Read full review
Support Rating
AT&T
No answers on this topic
RingCentral
I have called RingEX a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
Read full review
In-Person Training
AT&T
No answers on this topic
RingCentral
I really didn't know all the capabilities
Read full review
Implementation Rating
AT&T
No answers on this topic
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
Read full review
Alternatives Considered
AT&T
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
Read full review
RingCentral
During the tender process, we met with several other vendors. During this phase, we realized that RingEX was the only vendor we were investigating, and it was its own telecom provider – instead of offering phone software running on someone else’s network. So, we figured, ‘Why not cut out the middleman and partner with a cloud communication provider that also knows how to run a phone network?' More than any other cloud communication vendor, RingEX seemed to understand what we wanted. They listened to our needs and came back with a proposed solution that proved they heard us. They never tried to sell us on bells and whistles they knew we didn’t need. That’s what you want in a tech partner.
Read full review
Contract Terms and Pricing Model
AT&T
No answers on this topic
RingCentral
not to sign up for it or give them any money for a product that does not work
Read full review
Scalability
AT&T
No answers on this topic
RingCentral
We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.
Read full review
Return on Investment
AT&T
  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
Read full review
RingCentral
  • Better connectivity and communication with team messaging.
  • Enhanced customer experience with call routing, after-hours messaging, and emergency routing.
  • Better privacy for my team by not having to share their mobile numbers as users within RingEX.
  • Easier onboarding of new teammates as new users in RingEX.
Read full review
ScreenShots