What users are saying about
13 Ratings
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Based on 13 reviews and ratings
TeamViewer
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Top Rated
2178 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 2178 reviews and ratings
Feature Set Ratings
Performance & Compatibility of Online Events Software
6.0
AT&T Office@Hand
60%

TeamViewer
Feature Set Not Supported
N/A
AT&T Office@Hand ranks higher in 1/1 features
AT&T Office@Hand ranks higher in 1/1 features
High quality audio
6.0
60%
1 Rating

N/A
0 Ratings
Remote Administration
AT&T Office@Hand
Feature Set Not Supported
N/A

8.2
TeamViewer
82%
TeamViewer ranks higher in 14/14 features
TeamViewer ranks higher in 14/14 features
Screen sharing
N/A
0 Ratings

9.0
90%
293 Ratings
File transfer
N/A
0 Ratings

8.2
82%
276 Ratings
Instant message
N/A
0 Ratings

7.9
79%
253 Ratings
Secure remote access with Smart Card authentication
N/A
0 Ratings

8.2
82%
77 Ratings
Access to sleeping/powered-off computers
N/A
0 Ratings

7.3
73%
192 Ratings
Over-the-Internet remote session
N/A
0 Ratings

9.0
90%
288 Ratings
Initiate remote control from mobile
N/A
0 Ratings

8.1
81%
234 Ratings
Remote management of servers & workstations
N/A
0 Ratings

8.4
84%
248 Ratings
Remote Active Directory® management
N/A
0 Ratings

8.4
84%
80 Ratings
Centralized management dashboard
N/A
0 Ratings

7.8
78%
187 Ratings
Session record
N/A
0 Ratings

8.0
80%
182 Ratings
Annotations
N/A
0 Ratings

7.7
77%
90 Ratings
Monitoring and Alerts
N/A
0 Ratings

8.4
84%
111 Ratings
Multi-platform remote control
N/A
0 Ratings

8.4
84%
229 Ratings
Attribute Ratings
- TeamViewer is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
1.0
AT&T Office@Hand
10%
2 Ratings

8.3
TeamViewer
83%
335 Ratings
Likelihood to Renew
AT&T Office@Hand
N/A
0 Ratings

9.1
TeamViewer
91%
59 Ratings
Usability
AT&T Office@Hand
N/A
0 Ratings

9.1
TeamViewer
91%
58 Ratings
Availability
AT&T Office@Hand
N/A
0 Ratings

9.5
TeamViewer
95%
6 Ratings
Performance
AT&T Office@Hand
N/A
0 Ratings

9.5
TeamViewer
95%
6 Ratings
Support Rating
AT&T Office@Hand
N/A
0 Ratings

8.2
TeamViewer
82%
69 Ratings
In-Person Training
AT&T Office@Hand
N/A
0 Ratings

5.0
TeamViewer
50%
1 Rating
Online Training
AT&T Office@Hand
N/A
0 Ratings

6.0
TeamViewer
60%
3 Ratings
Implementation Rating
AT&T Office@Hand
N/A
0 Ratings

10.0
TeamViewer
100%
14 Ratings
Product Scalability
AT&T Office@Hand
N/A
0 Ratings

9.5
TeamViewer
95%
4 Ratings
Likelihood to Recommend
AT&T Office@Hand
If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
TeamViewer
We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.

Verified User
Technician in Information Technology
Non-Profit Organization Management Company, 51-200 employeesPros
AT&T Office@Hand
- [I think] they do nothing well.
- They do not respond timely, and they fix very few issues.
- I had to go out and hire an IT person just so he could do their job for them.
- They could not even port our numbers correctly.
- They lost two of my numbers.
- I have lost thousands of dollars in business because of them.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
TeamViewer
- Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
- TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
- Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
- Since the application has matured over the years, it has great support both from the publisher and general internet support.

Verified User
Manager in Information Technology
Construction Company, 51-200 employeesCons
AT&T Office@Hand
- Customer service is NON EXISTENT
- Setup was PAINFUL
- Online account access is horrible, and most of the time doesn't work
- As an admin of the system, I require 4 different logins to manage it
- We've been on the system for 5 months, and I have NEVER been able to pay my bill online
- Online account management just doesn't exists
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
TeamViewer
- TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
- TeamViewer is slow to make the initial connection.
- Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
Engineering Technician
Hogan's Systems Consulting, LLCInformation Technology & Services, 1-10 employees
Pricing Details
AT&T Office@Hand
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—AT&T Office@Hand Editions & Modules
—
Additional Pricing Details
—TeamViewer
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$24.9 per month (billed annually)
TeamViewer Editions & Modules
Edition
Business | $50.901 |
---|---|
Premium | $102.902 |
Corporate | $206.903 |
Remote Access | $24.904 |
- per month (billed annually) 1 Licensed User
- per month (billed annually) 15 Licensed Users
- per month (billed annually) 30 Licensed Users
- per month (billed annually) 1 Licensed User
Additional Pricing Details
—Likelihood to Renew
AT&T Office@Hand
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.1
Based on 59 answers
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.

Verified User
Director in Information Technology
Health, Wellness and Fitness Company, 51-200 employeesUsability
AT&T Office@Hand
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.1
Based on 58 answers
Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
System Administrator
KyndrylInformation Technology & Services, 10,001+ employees
Reliability and Availability
AT&T Office@Hand
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.5
Based on 6 answers
No single outage till now.
IT executive
Origin logisticsLogistics & Supply Chain, 11-50 employees
Performance
AT&T Office@Hand
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.5
Based on 6 answers
Steady connection and easy quick connect and disconnect
Associate Director of Telecom & PC Support
92nd Street YNon-Profit Organization Management, 201-500 employees
Support Rating
AT&T Office@Hand
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 8.2
Based on 69 answers
I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.

Verified User
Partner in Finance and Accounting
Automotive Company, 11-50 employeesOnline Training
AT&T Office@Hand
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 6.0
Based on 3 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
IT Support Technician
Greenheck Fan CorporationConstruction, 1001-5000 employees
Implementation Rating
AT&T Office@Hand
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 10.0
Based on 14 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box

Verified User
Team Lead in Information Technology
Banking Company, 51-200 employeesAlternatives Considered
AT&T Office@Hand
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
TeamViewer
TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.

Verified User
Engineer in Information Technology
Higher Education Company, 5001-10,000 employeesScalability
AT&T Office@Hand
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.5
Based on 4 answers
I've rarely had problems with the product.
Internet Director / UNIX Administrator
Marietta CollegeHigher Education, 201-500 employees
Return on Investment
AT&T Office@Hand
- I wish I had never switched from my local VOIP phone provider
- Office at Hand is a mistake I wish I'd never made
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
TeamViewer
- Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
- TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
- It is also recommended for system administrators who cover several offices with a small number.
Marketing Publicity Manager S,
OCESAEntertainment, 1001-5000 employees