What users are saying about

AT&T Office@Hand vs TeamViewer

AT&T Office@Hand
13 Ratings
TeamViewer
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Top Rated
2178 Ratings
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AT&T Office@Hand

13 Ratings
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Score 2.7 out of 100

Based on 13 reviews and ratings

TeamViewer

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Top Rated
2178 Ratings
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Score 8.3 out of 100

Based on 2178 reviews and ratings

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Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.0

    AT&T Office@Hand

    60%

    TeamViewer

    Feature Set Not Supported
    N/A
    AT&T Office@Hand ranks higher in 1/1 features
    AT&T Office@Hand ranks higher in 1/1 features

    High quality audio

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Remote Administration

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    8.2

    TeamViewer

    82%
    TeamViewer ranks higher in 14/14 features
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.0
    90%
    293 Ratings

    File transfer

    N/A
    0 Ratings
    8.2
    82%
    276 Ratings

    Instant message

    N/A
    0 Ratings
    7.9
    79%
    253 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    8.2
    82%
    77 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    7.3
    73%
    192 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.0
    90%
    288 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    8.1
    81%
    234 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.4
    84%
    248 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.4
    84%
    80 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    7.8
    78%
    187 Ratings

    Session record

    N/A
    0 Ratings
    8.0
    80%
    182 Ratings

    Annotations

    N/A
    0 Ratings
    7.7
    77%
    90 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.4
    84%
    111 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.4
    84%
    229 Ratings

    Attribute Ratings

    • TeamViewer is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.0

    AT&T Office@Hand

    10%
    2 Ratings
    8.3

    TeamViewer

    83%
    335 Ratings

    Likelihood to Renew

    AT&T Office@Hand

    N/A
    0 Ratings
    9.1

    TeamViewer

    91%
    59 Ratings

    Usability

    AT&T Office@Hand

    N/A
    0 Ratings
    9.1

    TeamViewer

    91%
    58 Ratings

    Availability

    AT&T Office@Hand

    N/A
    0 Ratings
    9.5

    TeamViewer

    95%
    6 Ratings

    Performance

    AT&T Office@Hand

    N/A
    0 Ratings
    9.5

    TeamViewer

    95%
    6 Ratings

    Support Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    8.2

    TeamViewer

    82%
    69 Ratings

    In-Person Training

    AT&T Office@Hand

    N/A
    0 Ratings
    5.0

    TeamViewer

    50%
    1 Rating

    Online Training

    AT&T Office@Hand

    N/A
    0 Ratings
    6.0

    TeamViewer

    60%
    3 Ratings

    Implementation Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    10.0

    TeamViewer

    100%
    14 Ratings

    Product Scalability

    AT&T Office@Hand

    N/A
    0 Ratings
    9.5

    TeamViewer

    95%
    4 Ratings

    Likelihood to Recommend

    AT&T Office@Hand

    If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.

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    Janet Mobley | TrustRadius Reviewer
    Janet Mobley
    View all 2 answers on this topic

    TeamViewer

    We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 335 answers on this topic

    Pros

    AT&T Office@Hand

    • [I think] they do nothing well.
    • They do not respond timely, and they fix very few issues.
    • I had to go out and hire an IT person just so he could do their job for them.
    • They could not even port our numbers correctly.
    • They lost two of my numbers.
    • I have lost thousands of dollars in business because of them.

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    mark strunk | TrustRadius Reviewer
    mark strunk
    View all 2 answers on this topic

    TeamViewer

    • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
    • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
    • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
    • Since the application has matured over the years, it has great support both from the publisher and general internet support.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 335 answers on this topic

    Cons

    AT&T Office@Hand

    • Customer service is NON EXISTENT
    • Setup was PAINFUL
    • Online account access is horrible, and most of the time doesn't work
    • As an admin of the system, I require 4 different logins to manage it
    • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
    • Online account management just doesn't exists

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    Janet Mobley | TrustRadius Reviewer
    Janet Mobley
    View all 2 answers on this topic

    TeamViewer

    • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
    • TeamViewer is slow to make the initial connection.
    • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.

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    Richard Hogan | TrustRadius Reviewer
    Richard Hogan
    View all 335 answers on this topic

    Pricing Details

    AT&T Office@Hand

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    AT&T Office@Hand Editions & Modules

    —
    Additional Pricing Details
    —

    TeamViewer

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $24.9 per month (billed annually)

    TeamViewer Editions & Modules

    Edition
    Business$50.901
    Premium$102.902
    Corporate$206.903
    Remote Access$24.904
    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User
    Additional Pricing Details
    —

    Likelihood to Renew

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.1
    Based on 59 answers
    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 59 answers on this topic

    Usability

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.1
    Based on 58 answers
    Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.

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    Jerica Gilley | TrustRadius Reviewer
    Jerica Gilley
    View all 58 answers on this topic

    Reliability and Availability

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.5
    Based on 6 answers
    No single outage till now.

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    Vinayak Kadam | TrustRadius Reviewer
    Vinayak Kadam
    View all 6 answers on this topic

    Performance

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.5
    Based on 6 answers
    Steady connection and easy quick connect and disconnect

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    Jackie Ramos | TrustRadius Reviewer
    Jackie Ramos
    View all 6 answers on this topic

    Support Rating

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 8.2
    Based on 69 answers
    I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 69 answers on this topic

    Online Training

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 6.0
    Based on 3 answers
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

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    Jordan Paquette | TrustRadius Reviewer
    Jordan Paquette
    View all 3 answers on this topic

    Implementation Rating

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 10.0
    Based on 14 answers
    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 14 answers on this topic

    Alternatives Considered

    AT&T Office@Hand

    Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.

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    mark strunk | TrustRadius Reviewer
    mark strunk
    View all 2 answers on this topic

    TeamViewer

    TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 335 answers on this topic

    Scalability

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.5
    Based on 4 answers
    I've rarely had problems with the product.

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    Mike Robinson | TrustRadius Reviewer
    Mike Robinson
    View all 4 answers on this topic

    Return on Investment

    AT&T Office@Hand

    • I wish I had never switched from my local VOIP phone provider
    • Office at Hand is a mistake I wish I'd never made

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    Janet Mobley | TrustRadius Reviewer
    Janet Mobley
    View all 2 answers on this topic

    TeamViewer

    • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
    • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
    • It is also recommended for system administrators who cover several offices with a small number.

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    Manuel Hernandez | TrustRadius Reviewer
    Manuel Hernandez
    View all 335 answers on this topic

    Screenshots

    AT&T Office@Hand

    —

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