What users are saying about
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Top Rated
1803 Ratings
13 Ratings
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Score 5.3 out of 100

TeamViewer

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Top Rated
1803 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

AT&T Office@Hand

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
mark strunk | TrustRadius Reviewer

TeamViewer

For companies that run their businesses globally, Teamviewer is the right application to remotely connect all the devices, and work effectively without problems. Also, Teamviewer is the perfect training program, which ensures that one can access the screen of the other person, and teach them a certain concept. Finally, for equal information access, Teamviewer is the cost effective program.
David Vlad | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
8.7
TeamViewer
High quality audio
AT&T Office@Hand
8.0
TeamViewer
High quality video
AT&T Office@Hand
8.0
TeamViewer
Low bandwidth requirements
AT&T Office@Hand
10.0
TeamViewer
Mobile support
AT&T Office@Hand
9.0
TeamViewer

Screen Sharing

AT&T Office@Hand
9.5
TeamViewer
Desktop sharing
AT&T Office@Hand
10.0
TeamViewer
Whiteboards
AT&T Office@Hand
9.0
TeamViewer

Online Meetings / Events

AT&T Office@Hand
9.6
TeamViewer
Calendar integration
AT&T Office@Hand
10.0
TeamViewer
Meeting initiation
AT&T Office@Hand
9.0
TeamViewer
Integrates with social media
AT&T Office@Hand
10.0
TeamViewer
Record meetings / events
AT&T Office@Hand
9.0
TeamViewer
Slideshows
AT&T Office@Hand
10.0
TeamViewer

Online Events Collaboration

AT&T Office@Hand
9.3
TeamViewer
Live chat
AT&T Office@Hand
9.0
TeamViewer
Audience polling
AT&T Office@Hand
10.0
TeamViewer
Q&A
AT&T Office@Hand
9.0
TeamViewer

Online Events Security

AT&T Office@Hand
9.7
TeamViewer
User authentication
AT&T Office@Hand
10.0
TeamViewer
Participant roles & permissions
AT&T Office@Hand
9.0
TeamViewer
Confidential attendee list
AT&T Office@Hand
10.0
TeamViewer

Remote Administration

AT&T Office@Hand
TeamViewer
8.4
Screen sharing
AT&T Office@Hand
TeamViewer
9.0
File transfer
AT&T Office@Hand
TeamViewer
8.3
Instant message
AT&T Office@Hand
TeamViewer
7.8
Secure remote access with Smart Card authentication
AT&T Office@Hand
TeamViewer
8.5
Access to sleeping/powered-off computers
AT&T Office@Hand
TeamViewer
7.2
Over-the-Internet remote session
AT&T Office@Hand
TeamViewer
9.0
Initiate remote control from mobile
AT&T Office@Hand
TeamViewer
8.4
Remote management of servers & workstations
AT&T Office@Hand
TeamViewer
8.7
Remote Active Directory® management
AT&T Office@Hand
TeamViewer
8.4
Centralized management dashboard
AT&T Office@Hand
TeamViewer
8.2
Session record
AT&T Office@Hand
TeamViewer
8.5
Annotations
AT&T Office@Hand
TeamViewer
8.8
Monitoring and Alerts
AT&T Office@Hand
TeamViewer
8.3
Multi-platform remote control
AT&T Office@Hand
TeamViewer
8.8

Pros

AT&T Office@Hand

  • It can handle multiple simultaneous voices very efficiently.
  • Access across multiple devices seamlessly.
  • The voice clarity is not compromised at all.
Anonymous | TrustRadius Reviewer

TeamViewer

  • TeamViewer maintains a highly stable quality as far as video is concerned, as this is not lost even if the connection is poor, even if the image may freeze. This quality is generally in HD 4k depending on the platform's previous settings, or in any case, by default by the service.
  • TeamViewer organizes the maintenance sessions so well that it is not really necessary to separate them in order to work on any of them specifically. This is very useful if you need to quickly get the file within a single session and sessions of other categories are involved.
  • TeamViewer maintains a good catalog of templates for maintenance sessions, which would be useful in case you do not have enough knowledge in running the service, as these templates, despite being relatively limiting simple, meet the necessary features to cover a stable maintenance.
  • Teamviewer provides a unique customer service among remote maintenance service development companies, with quick solutions that make our maintenance work not only as optimized as possible, but also as technically interesting as possible, presenting us with new ways of working within the platform that we were not previously familiar with.
  • Using teamviewer's configuration options has been one of the most comfortable activities of our entire work management, because with the entire structure that keeps the software running, we can easily compensate for all incidents that occur during maintenance sessions and make sure that they do not happen again in the future.
Richard Delgado | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • It can include the video facility as well making it a wholesome experience for users.
  • It sometimes malfunctions when the limited number of participants exceed.
  • Early logins create an unwanted advantage to some participants. It should not be.
Anonymous | TrustRadius Reviewer

TeamViewer

  • TeamViewer chats cannot be scheduled as a group.
  • No remote configuration methods for cell phones are available
  • Lacks many collaboration oriented tools, such as a brainstorming collection system -No scheduling of any kind for group chats.
  • Cannot schedule any kind of activities once the sessions are over.
Murray Clear | TrustRadius Reviewer

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.4
Based on 41 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 20 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

Performance

AT&T Office@Hand

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 6.5
Based on 34 answers
I have not needed to contact TeamViewer support much in regards to the software not performing like it is supposed to. The only reason that we contact support is to get the license keys for our updated software. We always get a response in a very reasonable amount of time with the new license keys included.
Jordan Paquette | TrustRadius Reviewer

Online Training

AT&T Office@Hand

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 6 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

TeamViewer

TeamViewer is better than RDS because of the way it handles the video. At the core, they are both remote control applications. However the method for implementation is quite different. RDS gives you 90% experience of physically being at the terminal but TeamViewer gives you the same experience as if you were sitting in front of the remote host.
Anonymous | TrustRadius Reviewer

Scalability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
mark strunk | TrustRadius Reviewer

TeamViewer

  • Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
  • The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.
Anonymous | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AT&T Office@Hand Editions & Modules

Additional Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. 1 user, up to 200 managed devices
  2. 50 users, up to 300 managed devices
  3. 200 users, up to 500 managed devices
  4. 1 user, 3 computers
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
5.0
TeamViewer
8.2

Likelihood to Renew

AT&T Office@Hand
TeamViewer
9.4

Usability

AT&T Office@Hand
TeamViewer
8.9

Reliability and Availability

AT&T Office@Hand
TeamViewer
8.0

Performance

AT&T Office@Hand
TeamViewer
9.0

Support Rating

AT&T Office@Hand
TeamViewer
6.5

In-Person Training

AT&T Office@Hand
TeamViewer
5.0

Online Training

AT&T Office@Hand
TeamViewer
8.9

Implementation Rating

AT&T Office@Hand
TeamViewer
10.0

Scalability

AT&T Office@Hand
TeamViewer
10.0

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