AT&T Office@Hand vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Office@Hand
Score 3.3 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
TeamViewer
Score 8.5 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$299
per year
Pricing
AT&T Office@HandTeamViewer
Editions & Modules
No answers on this topic
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
AT&T Office@HandTeamViewer
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
AT&T Office@HandTeamViewer
Features
AT&T Office@HandTeamViewer
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
1.0
3 Ratings
155% below category average
TeamViewer
-
Ratings
High quality audio1.13 Ratings00 Ratings
High quality video1.02 Ratings00 Ratings
Low bandwidth requirements1.02 Ratings00 Ratings
Mobile support1.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
1 Ratings
136% below category average
TeamViewer
-
Ratings
Desktop sharing2.01 Ratings00 Ratings
Whiteboards1.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
1 Ratings
48% below category average
TeamViewer
-
Ratings
Calendar integration5.01 Ratings00 Ratings
Meeting initiation5.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
TeamViewer
-
Ratings
Live chat1.01 Ratings00 Ratings
Audience polling1.01 Ratings00 Ratings
Q&A1.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
TeamViewer
-
Ratings
User authentication1.01 Ratings00 Ratings
Participant roles & permissions1.01 Ratings00 Ratings
Confidential attendee list1.01 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
154% below category average
TeamViewer
-
Ratings
Video conferencing1.01 Ratings00 Ratings
Audio conferencing1.01 Ratings00 Ratings
Video screen sharing1.01 Ratings00 Ratings
Instant messaging1.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
AT&T Office@Hand
-
Ratings
TeamViewer
9.1
17 Ratings
3% below category average
Role-based user permissions00 Ratings9.117 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AT&T Office@Hand
-
Ratings
TeamViewer
8.5
505 Ratings
4% below category average
File transfer00 Ratings8.6474 Ratings
Instant message00 Ratings8.3438 Ratings
Access to sleeping/powered-off computers00 Ratings7.6334 Ratings
Session record00 Ratings8.4338 Ratings
Annotations00 Ratings9.2102 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
AT&T Office@Hand
-
Ratings
TeamViewer
8.8
13 Ratings
7% above category average
Third-party software integrations00 Ratings8.813 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
AT&T Office@Hand
-
Ratings
TeamViewer
9.2
24 Ratings
1% below category average
Attended device access00 Ratings9.424 Ratings
Unattended device access00 Ratings9.123 Ratings
Mobile device access00 Ratings8.623 Ratings
Virtual device access00 Ratings9.622 Ratings
Multiple-display support00 Ratings9.322 Ratings
Multiple concurrent sessions00 Ratings9.417 Ratings
Best Alternatives
AT&T Office@HandTeamViewer
Small Businesses
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 6.2 out of 10
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Medium-sized Companies
JioMeet
JioMeet
Score 9.8 out of 10
Action1
Action1
Score 9.5 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.5 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AT&T Office@HandTeamViewer
Likelihood to Recommend
1.0
(4 ratings)
8.6
(554 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(64 ratings)
Usability
1.0
(1 ratings)
9.3
(57 ratings)
Availability
-
(0 ratings)
9.1
(5 ratings)
Performance
-
(0 ratings)
9.1
(5 ratings)
Support Rating
-
(0 ratings)
9.8
(50 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.1
(4 ratings)
Implementation Rating
-
(0 ratings)
8.9
(111 ratings)
Configurability
-
(0 ratings)
9.1
(4 ratings)
Ease of integration
-
(0 ratings)
9.1
(5 ratings)
Product Scalability
-
(0 ratings)
9.1
(5 ratings)
Vendor post-sale
-
(0 ratings)
8.6
(5 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(5 ratings)
User Testimonials
AT&T Office@HandTeamViewer
Likelihood to Recommend
AT&T
I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work
Read full review
TeamViewer
I am a top user of this products and I would say it is the best for professional remote services and it goes well on any device, windows, Linux Mac and also a simple free version for personal use on mobile phone. It clearly and securely sorts out all your remote needs.
Read full review
Pros
AT&T
  • Up time is very good
  • Porting is great
  • Easy for very basic configuration
Read full review
TeamViewer
  • Easy to get started :- Setup wes quick and honestly, most of us just started using it without needing any guide or help. It's pretty straight forward.
  • Smooth Remote access :- TeamViewer makes it super easy to connect other systems, and the connection is usually smooth with barely any lag . Even the stuffs like the design or video editing works fine remotely.
  • Good Security :- It has a soliD security like Encryption and fwo-factors login, so we don't really worry much about someone getting into a session they should not. the device approval thing is also a nice touch.
  • Works Everywhere :- We've used it on Windows, Ipads, Android even mac - and it just works. It makes the things alot easier when people are using different devices.
Read full review
Cons
AT&T
  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
Read full review
TeamViewer
  • It does not allow a free package for commercial purposes which can be substantial cost for some businesses
  • Being a remote access tool and not properly configured, it is very susceptible to security breaches
  • Being a heavy resource consumer makes it slow down order version systems and those that are not properly updated.
Read full review
Likelihood to Renew
AT&T
No answers on this topic
TeamViewer
We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
Read full review
Usability
AT&T
Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.
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TeamViewer
TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
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Reliability and Availability
AT&T
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
AT&T
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
AT&T
No answers on this topic
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review
In-Person Training
AT&T
No answers on this topic
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review
Online Training
AT&T
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
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Implementation Rating
AT&T
No answers on this topic
TeamViewer
I was not directly involved in the implementation process, as we have a dedicated IT team for that. However, after completing the training, I found it to be quite user-friendly. As a manager, I asked the IT team member about their implementation experience, as they seemed satisfied with it. They informed me that the TeamViewer team is very supportive of everything.
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Alternatives Considered
AT&T
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
Read full review
TeamViewer
We have used and evaluated other remote access tools like AnyDesk and Microsoft Remote Desktop Compared to these, TeamViewer stands out for its easy setup, strong security features, and reliable performance across different devices and platforms.
Read full review
Scalability
AT&T
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
AT&T
  • Average to higher cost structure
  • Easy basic management for IT Staff
  • easy desktphone roll out
Read full review
TeamViewer
It took about 3 months.
  • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
  • Remotely accessing devices in our office allows employees to stay productive while working from home.
  • TeamViewer helps us to collaborate with other firms for projects we're doing.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of where to connect to devices and provide remote support.Screenshot of the interface where all devices are a few clicks away.Screenshot of where to monitor and manage devices proactively.Screenshot of Screenshot of TeamViewer's IT asset tracking.