Atlassian Confluence vs. Box

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Confluence
Score 8.1 out of 10
N/A
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
$6.40
per month per user
Box
Score 8.5 out of 10
N/A
Box is an online Intelligent Content Management solution that caters to individual users as well as businesses.
$21
per month 3 users (minimum)
Pricing
Atlassian ConfluenceBox
Editions & Modules
Free
$0
Free for 10 Users
Standard
$6.40
per month per user
Premium
$12.30
per month per user
Data Center
220,000.00
40,001+ Users - Annually
Enterprise
Contact Sales
Business Starter
$7
per month per user (3 minimum)
Business
$20
per month per user (3 minimum)
Business Plus
$33
per month per user (3 minimum)
Enterprise
$47
per month per user (3 minimum)
Enterprise Plus
$50
per month (billed annually) per user (3 minimum)
Enterprise Advanced
Contact us
per month per user (35 minimum)
Offerings
Pricing Offerings
ConfluenceBox
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPrices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100.A discount is available for annual pricing.
More Pricing Information
Community Pulse
Atlassian ConfluenceBox
Considered Both Products
Confluence
Chose Atlassian Confluence
We were using MS SharePoint which was integrated with TFS for managing our developer workflow and it was quite clunky. We had to be signed into the VPN to access any of it and it relied upon Internet Explorer for access. It felt slow and sometimes you could use other browsers …
Box

No answer on this topic

Features
Atlassian ConfluenceBox
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Confluence
7.0
157 Ratings
10% below category average
Box
-
Ratings
Task Management7.1125 Ratings00 Ratings
Gantt Charts7.912 Ratings00 Ratings
Scheduling7.221 Ratings00 Ratings
Workflow Automation6.389 Ratings00 Ratings
Mobile Access6.7116 Ratings00 Ratings
Search6.8155 Ratings00 Ratings
Visual planning tools7.2126 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Atlassian Confluence
7.9
157 Ratings
1% below category average
Box
-
Ratings
Chat6.415 Ratings00 Ratings
Notifications8.2154 Ratings00 Ratings
Discussions7.6147 Ratings00 Ratings
Surveys7.015 Ratings00 Ratings
Internal knowledgebase9.0148 Ratings00 Ratings
Integrates with GoToMeeting6.03 Ratings00 Ratings
Integrates with Gmail and Google Hangouts9.37 Ratings00 Ratings
Integrates with Outlook9.610 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Atlassian Confluence
7.7
156 Ratings
3% below category average
Box
-
Ratings
Versioning8.1135 Ratings00 Ratings
Video files6.8104 Ratings00 Ratings
Audio files6.896 Ratings00 Ratings
Document collaboration8.3151 Ratings00 Ratings
Access control8.6146 Ratings00 Ratings
Advanced security features8.3113 Ratings00 Ratings
Integrates with Google Drive5.947 Ratings00 Ratings
Device sync8.384 Ratings00 Ratings
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
Atlassian Confluence
-
Ratings
Box
7.3
26 Ratings
10% below category average
Content capture & imaging00 Ratings8.119 Ratings
File sync, storage & archiving00 Ratings9.625 Ratings
Document management00 Ratings8.324 Ratings
Records management00 Ratings7.020 Ratings
Content search & retrieval00 Ratings7.924 Ratings
Enterprise content collaboration00 Ratings8.021 Ratings
Content publishing & creation00 Ratings5.015 Ratings
Security, risk management & information governance00 Ratings8.026 Ratings
Contract lifecycle management00 Ratings8.012 Ratings
Automated workflows00 Ratings8.014 Ratings
Artificial intelligence00 Ratings2.011 Ratings
Mobile support00 Ratings6.223 Ratings
Integration00 Ratings9.223 Ratings
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Atlassian ConfluenceBox
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User Ratings
Atlassian ConfluenceBox
Likelihood to Recommend
8.2
(174 ratings)
8.0
(154 ratings)
Likelihood to Renew
9.0
(21 ratings)
8.0
(12 ratings)
Usability
8.0
(61 ratings)
8.0
(21 ratings)
Availability
9.0
(3 ratings)
10.0
(5 ratings)
Performance
8.0
(5 ratings)
9.1
(12 ratings)
Support Rating
5.4
(25 ratings)
8.5
(29 ratings)
In-Person Training
-
(0 ratings)
10.0
(1 ratings)
Online Training
-
(0 ratings)
10.0
(3 ratings)
Implementation Rating
8.8
(4 ratings)
10.0
(6 ratings)
Configurability
6.0
(1 ratings)
10.0
(1 ratings)
Ease of integration
8.0
(4 ratings)
10.0
(1 ratings)
Product Scalability
8.0
(2 ratings)
10.0
(1 ratings)
Vendor post-sale
8.0
(1 ratings)
10.0
(1 ratings)
Vendor pre-sale
8.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Atlassian ConfluenceBox
Likelihood to Recommend
Atlassian
I would recommend Atlassian Confluence for companies that want to have internal documentation and minimum governance processes to ensure documentation is useful and doesn't have a lot of duplicated and non-updated content. I wouldn't recommend Atlassian Confluence for companies with a low budget since this product might be a little costly (especially with add-ons).
Read full review
Box
I think Box is great for research teams or anyone that has a large number of files that need to be securely stored. Particularly in the case of social science research, where it is important to protect identifying data, Box is a great option. In cases where teams need a more reliable means for real-time collaboration, I would probably consider a different alternative
Read full review
Pros
Atlassian
  • Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
  • Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
  • Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.
Read full review
Box
  • The main feature that I like the most in Box is that it makes collaboration seamless, workers can easily check the documents any time and make changes according to the needs.
  • Box manages and backs up all of your files on its cloud servers, and provides a very nice interface for creating, viewing, editing, and collaborating on the most commonly used file types (PDF, XLS, DOC, etc.).
  • Over the past few years, Box has built on top of its basic cloud storage management with a host of other tools, such as workflows, AI, monitoring, and analytics.
  • It is helping us to make good connections with clients and our workers themselves as to its syncing and viewing feature to all is very much helpful and easy to go.
Read full review
Cons
Atlassian
  • UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
  • Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
  • Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.
Read full review
Box
  • The graphic design of the dashboard should be simpler and more tangible that can be changed to the liking of the Admin.
  • Sometimes there are some syncing issues in the background.
  • The product has very limited functionality in some areas which could be a bit frustrating at times.
Read full review
Likelihood to Renew
Atlassian
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Read full review
Box
I like the security features and I like the website. It's easy to use and create and move things around as needed. The main reason for a lower rating is because the Box Sync app is just not a good program. It's a memory hog, it's slow, transfer speeds are slow, and it's not the most efficient route. If you have a large Box account and you need to get a computer up to speed on a large amount of data within Box, you are in for the long haul. Last time I had to do this, it took 3 days to sync all of the files and we are talking around 100 GB worth of data
Read full review
Usability
Atlassian
Great for organizing knowledge in a hierarchical format. Seamless for engineering and product teams managing software development. Helps in formatting pages effectively, reducing manual work. Tracks changes well and allows for easy rollbacks. Granular controls for who can view/edit pages. Search function is not great which needs improvement. Hire some google engineers
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Box
Everything with Box is seamless. It can be integrated into virtually any other software or application. You can even get the app for your phone or tablet to work on the go. File syncing is so quick. The only reason I gave it a 9 is the issue I discussed earlier about the local file application rebooting and not continuing to sync files. Other than that, it's great!
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Reliability and Availability
Atlassian
I do not recall having outages or applications error so far, very reliable and available.
Read full review
Box
Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.
Read full review
Performance
Atlassian
We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.
Read full review
Box
The general operation and management of Box is very efficient, both when accessing the account, and when adding files, downloading or modifying any document directly. The web platform, mobile and desktop versions work really well and quickly, making all the work and process flow smoothly and without setbacks. So far I have not been able to observe any inconvenience
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Support Rating
Atlassian
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Read full review
Box
I found their support community lacking in clarity when I experienced a login issue. The error messaging was poor on my Box Sync application. I did not reach out to support staff for help, instead, I reasoned that I should try downloading the Box Sync application again and reinstall it. That fixed my issue, thankfully. I think a less computer-savvy user would've been much more frustrated.
Read full review
In-Person Training
Atlassian
No answers on this topic
Box
The in person training was done in house and I helped with the training, people seem to respond well.
Read full review
Online Training
Atlassian
No answers on this topic
Box
The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.
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Implementation Rating
Atlassian
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
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Box
Be careful with settings. It is easy to get overwhelmed with updates. For example, you don’t want to be updated when doing historical data uploads. I recommend taking off notifications initially and then turn on post you have done your historical data upload.
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Alternatives Considered
Atlassian
We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.
Read full review
Box
They are kind of the same. And both of them do their job as promised. But for company and project wise I think that Box slightly wins for some points. Which [makes him] win over Google Drive (don't forget that Google Drive is very easy to use and has a lot [of] nice features too).
Read full review
Scalability
Atlassian
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
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Box
It's great, as we put more files on there it's done very well.
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Return on Investment
Atlassian
  • The AI feature which lets me find relevant documents while reading one document is really beneficial.
  • Centralising of knowledge systems is one of the key differentiators for large organisations.
  • As long as folks keep using Google Docs and Atlassian Confluence, there is going to be a challenge in building a continuum.
Read full review
Box
  • Box has been an only positive experience. It provides a seamless way for me and my team to collaborate on documents in such a way where we're not sending the document back/forth via email. It's a huge timesaver.
  • Box reduces the risk of sharing a sensitive document to the wrong person via email.
  • Box has provided a platform where my team can share notes in meetings - this has helped streamline and organize our meetings. Our meetings are more productive and actionable.
Read full review
ScreenShots

Box Screenshots

Screenshot of an overview of Box's intelligent content management platform. It provides a unified, AI-powered approach to managing and securing your unstructured data, or content. ICM provides organizations with collaboration, AI, security, compliance, and workflow tools, interoperable and customizable, to get the most from their content.Screenshot of how with Box AI, AI can be accessed right where enterprise content exists. While that work can reside within Microsoft, Google, Apple, and other productivity suites, Box helps users to tap the full potential of AI for unstructured data.Screenshot of how Box creates a central workspace to edit, review, and assign tasks. Users can automate business processes and centralize content workflows in Box, including a configurable content submission, unlimited e-signatures, user-drive no-code workflow, and task assignment to power approvals.Screenshot of how Box secures content from threats, including malware and ransomware, and recover from attacks if they happen. This helps to maintain a zero trust architecture to ensure proper usage of corporate data, and prevent data theft.Screenshot of how Box can connect to any productivity suite, including Microsoft, Google, and Apple. This extends any existing security investments with integrations into key DLP, SIEM, and network security tools. Thus, seamless experiences can be built for users in any system they use, whether that’s a business tool like Salesforce or ServiceNow, or communications engines like Zoom and Slack.Screenshot of an overview describing Box's scalability. With unlimited storage capabilities Box has an exabyte (1,000PB) of customer data plus 1 gigabit per second upload and download speed. At its core, Box is a multi-tenant global SaaS platform with enterprise-grade reliability and end-to-end encryption to secure content.