What users are saying about
1082 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 1082 reviews and ratings
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 23 reviews and ratings
Likelihood to Recommend
Confluence
Atlassian Confluence is extremely well suited for capturing knowledge and sharing it with your organization. Whether that takes the form of blog posts, technical documentation, or project status reports, Confluence can handle it all. Anytime that written documentation with detail would be valuable to your organization, Atlassian Confluence is THE tool to use.The only time I'd say that it is less suited for use is as a substitute for a face-to-face conversation. Sometimes people will use Atlassian Confluence as a communications vehicle when an in-person dialog would be much more expedient. Of course, you could always capture the output of that conversation as a Confluence page!

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesDiscord
Discord is more suited for conferences, community communication. It can also be used for sharing study material. Discord is less preferred than Slack according to me in corporate companies. While discord is in the list of top applications, it still needs to get a lot of work done to be on the top.
Consultant
eSec Forte TechnologiesInformation Technology & Services, 51-200 employees
Feature Rating Comparison
Project Management
Confluence
7.9
Discord
6.9
Task Management
Confluence
8.7
Discord
6.7
Gantt Charts
Confluence
7.9
Discord
—
Scheduling
Confluence
7.2
Discord
6.7
Workflow Automation
Confluence
7.7
Discord
5.0
Mobile Access
Confluence
8.0
Discord
9.1
Search
Confluence
7.9
Discord
6.8
Visual planning tools
Confluence
7.9
Discord
7.0
Communication
Confluence
8.0
Discord
6.6
Chat
Confluence
6.4
Discord
9.1
Notifications
Confluence
8.8
Discord
8.6
Discussions
Confluence
8.2
Discord
9.1
Surveys
Confluence
7.0
Discord
6.7
Internal knowledgebase
Confluence
8.8
Discord
7.5
Integrates with GoToMeeting
Confluence
6.0
Discord
4.0
Integrates with Gmail and Google Hangouts
Confluence
9.3
Discord
4.0
Integrates with Outlook
Confluence
9.6
Discord
4.0
File Sharing & Management
Confluence
8.4
Discord
9.1
Versioning
Confluence
8.6
Discord
9.5
Video files
Confluence
8.0
Discord
9.1
Audio files
Confluence
8.2
Discord
8.8
Document collaboration
Confluence
8.8
Discord
9.2
Access control
Confluence
9.0
Discord
9.0
Advanced security features
Confluence
8.8
Discord
8.5
Integrates with Google Drive
Confluence
8.0
Discord
10.0
Device sync
Confluence
8.0
Discord
8.4
Pros
Confluence
- Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
- The parent and child relationships between pages makes organizing your content much easier.
- If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.

Verified User
Manager in Information Technology
Information Services Company, 51-200 employeesDiscord
- The amazing stickers and emojis.
- No limit to the number of channels we can join.
- The QR facility is a good one for easy joining.
Consultant
eSec Forte TechnologiesInformation Technology & Services, 51-200 employees
Cons
Confluence
- Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
- Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.
Investments and Treasury Manager
TASC (Total Administrative Services Corporation)Financial Services, 1001-5000 employees
Discord
- Ability to keep yourself online without the app timing you out, this can't be changed
- Auto Unmuting
- Integration with other services and applications
BDM
StudiotechConstruction, 51-200 employees
Likelihood to Renew
Confluence
Confluence 9.0
Based on 16 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Director, Project/Process Management
Lehigh UniversityHigher Education, 1001-5000 employees
Discord
No score
No answers yet
No answers on this topic
Usability
Confluence
Confluence 8.3
Based on 10 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

Verified User
Analyst in Information Technology
Computer Software Company, 10,001+ employeesDiscord
Discord 7.5
Based on 2 answers
I would say its overall usability is good, but it does take some getting used to and training on it. You cannot jump right in and understand it all. Someone had to explain it all to me and how the different functions and commands worked within the program and groups.

Verified User
Account Manager in Marketing
Public Relations & Communications Company, 51-200 employeesReliability and Availability
Confluence
Confluence 10.0
Based on 4 answers
It is always on, always ready. It is very adaptable and reliable.

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesDiscord
No score
No answers yet
No answers on this topic
Performance
Confluence
Confluence 9.8
Based on 8 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Senior Firmware Engineer
Spirent CommunicationsTelecommunications, 1001-5000 employees
Discord
No score
No answers yet
No answers on this topic
Support Rating
Confluence
Confluence 8.5
Based on 42 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Systems Engineer
Cold Spring Harbor LaboratoryResearch, 501-1000 employees
Discord
Discord 9.3
Based on 4 answers
I have very rarely had an issue with Discord that I needed to contact support about, but when I have, support has been very quick about reaching back out to me and assisting me in resolving my issue. They read what you say and respond to it with intelligent and helpful responses. Nothing is more frustrating when you try communication with the support of a company and they don't actually read what you have to say or what your issue is. Luckily, Discord takes the time necessary to evaluate problems on an individual basis and assist you based on the problems you're facing.
IT Help Desk Technician
FESFinancial Services, 51-200 employees
Implementation Rating
Confluence
Confluence 8.0
Based on 4 answers
Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.
Senior R&D Eng. Technologist
Trilliant IncTelecommunications, 201-500 employees
Discord
No score
No answers yet
No answers on this topic
Alternatives Considered
Confluence
Atlassian Confluence is a great choice for our company when compared to the 2 other knowledge base software services we have previously used. The software is more robust and has more plug-in services, such as Jira. This has been tremendously useful for us to gain visibility into project planning vs. actual hours logged. The other software platforms did not have this functionality.
Chief Administrative Officer
OVS Group LLCOil & Energy, 51-200 employees
Discord
The subdivisions through voice and text channels that can be elevated in Discord facilitate the organization of the company. Discord planned that the information not lost in the middle of the conversations, we managed to organize for the projects. Permission levels also help protect information so that not everyone has access to certain channels.
CX
ObraDesign, 1-10 employees
Scalability
Confluence
Confluence 10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesDiscord
No score
No answers yet
No answers on this topic
Return on Investment
Confluence
- Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
- Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
- Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Sales Manager
Incorporate MassageHealth, Wellness and Fitness, 51-200 employees
Discord
- Great for keeping in contact with your peers.
- Adding friends could be a little confusing.
- Has made it easy to video call someone really quickly.
Help Desk Technician
FESInformation Technology & Services, 51-200 employees
Pricing Details
Confluence
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Confluence Editions & Modules
On-premise Edition
Server | 10.001 |
---|---|
Server | 2700.002 |
Server | 5300.003 |
Server | 10,200.004 |
Server | 19,800.005 |
Server | 30,000.006 |
Server | 45,000.007 |
Server | 90,000.008 |
Server | 150,000.009 |
Data Center | 15,000.0010 |
Data Center | 30,000.0011 |
Data Center | 52,000.0012 |
Data Center | 79,200.0013 |
Data Center | 105,600.0014 |
Data Center | 132,000.0015 |
Data Center | 143,000.0016 |
Data Center | 154,000.0017 |
Data Center | 165,000.0018 |
Data Center | 176,000.0019 |
Data Center | 187,000.0020 |
Data Center | 198,000.0021 |
Data Center | 209,000.0022 |
Data Center | 220,000.0023 |
- 10 Users - Perpetual License
- 25 Users - Perpetual License
- 50 Users - Perpetual License
- 100 Users - Perpetual License
- 250 Users - Perpetual License
- 500 Users - Perpetual License
- 2,000 Users - Perpetual License
- 10,000 Users - Perpetual License
- 10,001+ Users - Perpetual License
- 500 Users - Annually
- 1,000 Users - Annually
- 2,000 Users - Annually
- 3,000 Users - Annually
- 4,000 Users - Annually
- 5,000 Users - Annually
- 10,000 Users - Annually
- 15,000 Users - Annually
- 20,000 Users - Annually
- 25,000 Users - Annually
- 30,000 Users - Annually
- 35,000 Users - Annually
- 40,000 Users - Annually
- 40,001+ Users - Annually
SaaS Edition
Free | 0.001 |
---|---|
Standard | 5.002 |
Premium | 10.002 |
Enterprise | Contact Sales |
- Free for 10 Users
- Per User Per Month
Additional Pricing Details
—Discord
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Discord Editions & Modules
—