What users are saying about
Top Rated
1819 Ratings
120 Ratings
Top Rated
1819 Ratings
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Score 8.1 out of 100
120 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Google Chat ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

7.5

Confluence

75%
8.7

Google Chat

87%
Google Chat ranks higher in 7/7 features

Task Management

7.7
77%
83 Ratings
8.7
87%
8 Ratings

Gantt Charts

7.9
79%
12 Ratings
8.6
86%
5 Ratings

Scheduling

7.2
72%
21 Ratings
8.7
87%
11 Ratings

Workflow Automation

8.0
80%
55 Ratings
8.1
81%
7 Ratings

Mobile Access

6.8
68%
80 Ratings
9.4
94%
16 Ratings

Search

7.9
79%
103 Ratings
9.0
90%
14 Ratings

Visual planning tools

7.3
73%
82 Ratings
8.4
84%
7 Ratings

Communication

8.0

Confluence

80%
9.0

Google Chat

90%
Google Chat ranks higher in 6/8 features

Chat

6.4
64%
15 Ratings
9.4
94%
17 Ratings

Notifications

8.5
85%
103 Ratings
8.9
89%
17 Ratings

Discussions

8.0
80%
97 Ratings
8.2
82%
15 Ratings

Surveys

7.0
70%
15 Ratings
8.6
86%
10 Ratings

Internal knowledgebase

9.4
94%
97 Ratings
9.3
93%
8 Ratings

Integrates with GoToMeeting

6.0
60%
3 Ratings
9.3
93%
7 Ratings

Integrates with Gmail and Google Hangouts

9.3
93%
7 Ratings
9.8
98%
15 Ratings

Integrates with Outlook

9.6
96%
10 Ratings
8.9
89%
6 Ratings

File Sharing & Management

8.3

Confluence

83%
8.5

Google Chat

85%
Atlassian Confluence ranks higher in 4/8 features

Versioning

8.6
86%
89 Ratings
8.4
84%
11 Ratings

Video files

7.6
76%
66 Ratings
7.7
77%
14 Ratings

Audio files

8.1
81%
60 Ratings
8.0
80%
13 Ratings

Document collaboration

8.4
84%
100 Ratings
8.9
89%
14 Ratings

Access control

8.9
89%
98 Ratings
8.7
87%
11 Ratings

Advanced security features

8.6
86%
74 Ratings
8.2
82%
12 Ratings

Integrates with Google Drive

8.0
80%
47 Ratings
9.3
93%
15 Ratings

Device sync

8.2
82%
46 Ratings
9.2
92%
15 Ratings

Attribute Ratings

  • Atlassian Confluence is rated higher in 1 area: Usability
  • Google Chat is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

8.3

Confluence

83%
122 Ratings
8.7

Google Chat

87%
17 Ratings

Likelihood to Renew

9.8

Confluence

98%
19 Ratings
10.0

Google Chat

100%
1 Rating

Usability

8.3

Confluence

83%
12 Ratings
8.0

Google Chat

80%
2 Ratings

Availability

9.0

Confluence

90%
5 Ratings

Google Chat

N/A
0 Ratings

Performance

8.0

Confluence

80%
9 Ratings

Google Chat

N/A
0 Ratings

Support Rating

6.0

Confluence

60%
45 Ratings
7.3

Google Chat

73%
3 Ratings

Implementation Rating

8.5

Confluence

85%
6 Ratings

Google Chat

N/A
0 Ratings

Configurability

6.0

Confluence

60%
1 Rating

Google Chat

N/A
0 Ratings

Ease of integration

8.0

Confluence

80%
4 Ratings

Google Chat

N/A
0 Ratings

Product Scalability

8.0

Confluence

80%
2 Ratings

Google Chat

N/A
0 Ratings

Vendor post-sale

8.0

Confluence

80%
1 Rating

Google Chat

N/A
0 Ratings

Vendor pre-sale

8.0

Confluence

80%
1 Rating

Google Chat

N/A
0 Ratings

Likelihood to Recommend

Atlassian

It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
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Google

Well suited for businesses of all sizes. HOWEVER, I would say keep the chat groups limited at the departmental level, ensure that your moderator or the individual responsible for the group keeps it on topic, and have your IT team monitor it from time to time. Google Chat gets used so much in our organization that we have rules and regs in our Employee Handbook regarding its proper use (and when used PROPERLY, it can be very effective).
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Pros

Atlassian

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
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Google

  • Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood.
  • You can download and upload image file that can be use for business process and more.
  • Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call.
Read full review

Cons

Atlassian

  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
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Google

  • I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
  • Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
  • Some people have trouble getting their notifications before midnight, somehow?
  • Prior to downloading the app, group messages didn't come up for me on my computer.
Read full review

Pricing Details

Confluence

Starting Price

$10 per month

Editions & Modules

Confluence editions and modules pricing
EditionModules
Free0.001
Standard5.002
Premium10.003
EnterpriseContact Sales4
Server10.005
Server2700.006
Server5300.007
Server10,200.008
Server19,800.009
Server30,000.0010
Server45,000.0011
Server90,000.0012
Server150,000.0013
Data Center15,000.0014
Data Center30,000.0015
Data Center52,000.0016
Data Center79,200.0017
Data Center105,600.0018
Data Center132,000.0019
Data Center143,000.0020
Data Center154,000.0021
Data Center165,000.0022
Data Center176,000.0023
Data Center187,000.0024
Data Center198,000.0025
Data Center209,000.0026
Data Center220,000.0027

Footnotes

  1. Free for 10 Users
  2. Per User Per Month
  3. Per User Per Month
  4. none
  5. 10 Users - Perpetual License
  6. 25 Users - Perpetual License
  7. 50 Users - Perpetual License
  8. 100 Users - Perpetual License
  9. 250 Users - Perpetual License
  10. 500 Users - Perpetual License
  11. 2,000 Users - Perpetual License
  12. 10,000 Users - Perpetual License
  13. 10,001+ Users - Perpetual License
  14. 500 Users - Annually
  15. 1,000 Users - Annually
  16. 2,000 Users - Annually
  17. 3,000 Users - Annually
  18. 4,000 Users - Annually
  19. 5,000 Users - Annually
  20. 10,000 Users - Annually
  21. 15,000 Users - Annually
  22. 20,000 Users - Annually
  23. 25,000 Users - Annually
  24. 30,000 Users - Annually
  25. 35,000 Users - Annually
  26. 40,000 Users - Annually
  27. 40,001+ Users - Annually

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Google Chat

Starting Price

Editions & Modules

Google Chat editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atlassian

    I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
    Read full review

    Google

    No answers on this topic

    Usability

    Atlassian

    Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
    Read full review

    Google

    It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
    Read full review

    Reliability and Availability

    Atlassian

    I do not recall having outages or applications error so far, very reliable and available.
    Read full review

    Google

    No answers on this topic

    Performance

    Atlassian

    Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
    Read full review

    Google

    No answers on this topic

    Support Rating

    Atlassian

    This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
    Read full review

    Google

    I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
    Read full review

    Implementation Rating

    Atlassian

    Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
    This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
    Read full review

    Google

    No answers on this topic

    Alternatives Considered

    Atlassian

    I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
    Read full review

    Google

    Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.
    Read full review

    Scalability

    Atlassian

    This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
    Read full review

    Google

    No answers on this topic

    Return on Investment

    Atlassian

    • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
    • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
    • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
    Read full review

    Google

    • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
    • I hope we can make it on our own choice of colors to heightened workers vibe
    • It is connected to your email
    Read full review

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