Atlassian Jira vs. IBM Targetprocess

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atlassian Jira
Score 8.3 out of 10
N/A
Atlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
$9
per month per user
IBM Targetprocess
Score 8.5 out of 10
N/A
IBM Targetprocess is a platform for enterprise agile planning (EAP) and strategic portfolio management (SPM) solutions that allows business and technology planners at all levels to dynamically plan and manage work, resources, investments, programs, and portfolios while ensuring continuous alignment to the enterprise strategy in a single source of truth.N/A
Pricing
Atlassian JiraIBM Targetprocess
Editions & Modules
Standard
$9
per month per user
Premium
$17
per month per user
Enterprise
Contact Sales
per year
No answers on this topic
Offerings
Pricing Offerings
Atlassian JiraIBM Targetprocess
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsHigher volume teams may qualify buyers for a discount.
More Pricing Information
Community Pulse
Atlassian JiraIBM Targetprocess
Considered Both Products
Atlassian Jira
Chose Atlassian Jira
Jira [Sofware] being the market leader, it is a lot easier to sell internally when it comes to the core product (backlog management). The additional scenarios that are supported, such as service ticketing and knowledge base management, can also be added whenever you feel ready …
Chose Atlassian Jira

JIRA is the most advanced and robust of all the tools we looked at to manage our projects and specifically our Agile processes. It is flexible and robust, very professional-looking and widely used. Many of the

IBM Targetprocess
Chose IBM Targetprocess
More value for less money, and easier to set up.
Chose IBM Targetprocess
IBM Targetprocess is more customizable and can adapt to the organization's needs than Jira Algin
Chose IBM Targetprocess
On par with these tools but with room for improvement
Chose IBM Targetprocess
Lower cost
Easier implementation
Less restrictive in terms of customisation
Chose IBM Targetprocess
We chose IBM Targetprocess because, in our opinion, IBM Targetprocess has Richer capabilities
Chose IBM Targetprocess
During our RFP and demo rating Apptio Targetprocess came out with the highest score by 3% and was the more cost effective of the closer rival. It rated the highest in 4 out of the 8 categories we graded and had one of the most cost effective implementation costs and ranked the …
Chose IBM Targetprocess
Apptio Targetprocess outshone the competition on several benchmarks. The most important for our team was ease of administration, ease of configuration, cost of licenses, and ability to leverage the tool in multiple areas (not just project management or engineering). Apptio …
Chose IBM Targetprocess
Apptio Targetprocess has more features and is more flexible for our users and its easier to develop automation rules and metrics than Atlassian JIRA Alige or Planview AgilePlan.
Chose IBM Targetprocess
It’s better because of its flexibility and ability to support agile at scale as well as portfolio management in one tool.
Chose IBM Targetprocess
Targetprocess was all around the better tool. They do not nickel-and-dime you and you don't have to deal with multiple products that do, or do not, integrate well together. Below are some of Targetprocess' biggest strengths:
  • Highly customizable; can fit the needs of almost any …
Chose IBM Targetprocess
It really depends what you are looking for as a company. Targetprocess is basically a very powerful engine that requires a lot of thinking and maintenance to get a positive ROI. It is nowhere near a plug and play solution that you could present to your teams right away. On that …
Chose IBM Targetprocess
TargetProcess feels like a more fully featured project management tool which matches our workflow better than its competitors.

An example is that TargetProcess doesn't limit assignment of people to entities so if multiple people need to be assigned to say a story they can be and …
Chose IBM Targetprocess
I would say TargetProcess is an incredibly wonderful tool. As compare to JIRA Software, it is a fully featured product. It fulfills all my business needs. Tracking efficiency of this application is quite favorable in order to track all the details from a certain project in just …
Features
Atlassian JiraIBM Targetprocess
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Jira
7.8
35 Ratings
1% above category average
IBM Targetprocess
7.2
35 Ratings
4% below category average
Task Management8.834 Ratings7.733 Ratings
Resource Management7.833 Ratings8.433 Ratings
Gantt Charts7.225 Ratings6.424 Ratings
Scheduling7.832 Ratings6.728 Ratings
Workflow Automation8.133 Ratings00 Ratings
Team Collaboration8.534 Ratings00 Ratings
Support for Agile Methodology8.935 Ratings8.434 Ratings
Support for Waterfall Methodology7.929 Ratings6.130 Ratings
Document Management6.929 Ratings7.324 Ratings
Email integration8.030 Ratings7.225 Ratings
Mobile Access7.125 Ratings6.318 Ratings
Timesheet Tracking7.626 Ratings8.421 Ratings
Change request and Case Management8.026 Ratings7.121 Ratings
Budget and Expense Management7.019 Ratings8.023 Ratings
Search00 Ratings5.632 Ratings
Visual planning tools00 Ratings7.031 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Atlassian Jira
7.5
20 Ratings
3% below category average
IBM Targetprocess
-
Ratings
Quotes/estimates7.517 Ratings00 Ratings
Invoicing7.813 Ratings00 Ratings
Project & financial reporting7.218 Ratings00 Ratings
Integration with accounting software7.516 Ratings00 Ratings
Agile Development
Comparison of Agile Development features of Product A and Product B
Atlassian Jira
-
Ratings
IBM Targetprocess
7.6
36 Ratings
4% below category average
DevOps Tool Integrations00 Ratings8.328 Ratings
Code Review00 Ratings7.720 Ratings
Code Collaboration00 Ratings7.818 Ratings
Velocity Calculation00 Ratings7.130 Ratings
Dependencies and Blockers00 Ratings7.134 Ratings
Best Alternatives
Atlassian JiraIBM Targetprocess
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Score 9.0 out of 10
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Score 8.7 out of 10
Medium-sized Companies
InEight
InEight
Score 8.5 out of 10
Planview AgilePlace
Planview AgilePlace
Score 8.9 out of 10
Enterprises
InEight
InEight
Score 8.5 out of 10
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Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Atlassian JiraIBM Targetprocess
Likelihood to Recommend
8.3
(221 ratings)
8.7
(42 ratings)
Likelihood to Renew
8.5
(37 ratings)
10.0
(2 ratings)
Usability
7.8
(62 ratings)
6.9
(4 ratings)
Availability
8.0
(4 ratings)
9.0
(1 ratings)
Performance
8.0
(2 ratings)
9.0
(1 ratings)
Support Rating
8.0
(24 ratings)
9.0
(4 ratings)
In-Person Training
8.0
(1 ratings)
-
(0 ratings)
Online Training
8.0
(2 ratings)
-
(0 ratings)
Implementation Rating
9.0
(1 ratings)
7.0
(1 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.0
(9 ratings)
-
(0 ratings)
Product Scalability
8.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Atlassian JiraIBM Targetprocess
Likelihood to Recommend
Atlassian
Jira facilitates software development, bug tracking, and sprints. It's ideal for structured workflows, issue management, and customer communication. However, more straightforward tools might be more efficient for highly creative, unstructured tasks or tiny, agile teams with quick visual overviews. Jira's complexity can be overkill for basic task lists.
Read full review
Apptio an IBM Company
Apptio Targetprocess is well suited to track work and progress of that work. In addition it is easy to tie that work to OKRs. Cost and hours rollup across the work hierarchy works well. Our users like the flexibility of Targetprocess and the ability to develop their own views and reports Scenarios where it is less appropriate is to do executive level reporting and develop reports that can pull in all of our time data since there is a 300k record limit
Read full review
Pros
Atlassian
  • Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
  • The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
  • JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.
Read full review
Apptio an IBM Company
  • Extremely flexible: We are able to setup work for different groups in ways that work best for them.
  • Fantastic support group: They are extremely knowledgeable and helpful. I enjoy working with them.
  • Automation: Their automation capabilities have saved us a lot of time.
  • Customizing screens: We can go into code for the different entities, move fields around or hide them, add tabs or additional sections as needed to make for a streamlined user experience.
  • Reporting: Their reporting is flexible and phenomenal. There are so many different ways to pull data and the interface is easy to use.
  • Their user guide is well built and extremely helpful.
Read full review
Cons
Atlassian
  • The interface is not intuitive to learn for new users
  • JQL is similarly challenging for newbies
  • It's possible to accidentally move issues from one sprint to another without realizing your mistake
  • Certain issue attributes aren't available in certain view (e.g. story points from the epic overview)
Read full review
Apptio an IBM Company
  • The UI is bit complex for new users who never used it. i think this can be sorted out by providing the steps to access?
  • dashboards with large datasets can cause performance lags or timeouts
  • Introduce more flexible, template-based RBAC configurations.
Read full review
Likelihood to Renew
Atlassian
This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
Read full review
Apptio an IBM Company
Targetprocess is the most flexible application for tracking work among teams that we have found. This power comes from near limitless ability to customize your views on the work tracked in the system, and from the myriad reporting options to draw metrics and stats out of the data there. Custom fields, processes, and mashups all add to this flexibility and appeal.
Read full review
Usability
Atlassian
The interface is simple and easy to use if you have some experience with it. Configuration is also logical most of the time. However, less experienced users tend to find themselves lost in some tasks - usually complex project configuration- but sometimes simple things, such as seeing why a user can't move issues in a workflow. Jira configuration requires a good amount of experience - and even experienced users often resort to documentation. It's a tool that's easy to use if you know what you're doing and where to find the proper documentation, but novice users tend to find it challenging.
Read full review
Apptio an IBM Company
Overall Targetprocess's usability is good. the tool is easy to use and has features which most BUs and organizations can use. Additional features like AI integration would help the tool and its overall usability. providing additional dashboards for specific roles and executives within the tool would benefit Targetprocess with its scale
Read full review
Reliability and Availability
Atlassian
Did not face any issues and whenever they plan maintanance they update all of us very well in advance also so in that view we are good with the product stability.
Read full review
Apptio an IBM Company
Some minor outages are experienced, though these tend to pass within an hour usually and work can continue
Read full review
Performance
Atlassian
Performance is really good though it holds lot of data it loads quickly especially search operation also get the results very quickly as needed hence its good
Read full review
Apptio an IBM Company
Reports are fast loading, considering they can refresh in a second or less and we have 7 years of work tracked in over 40k entities. Pages can load slowly when the views are very busy, but not frustratingly. I am a console user most of my career and generally prefer it over webUI interfaces, but Targetprocess won me over from the beginning and I spend half my day using it now.
Read full review
Support Rating
Atlassian
I have not had a chance to contact JIRA's customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.
Read full review
Apptio an IBM Company
TargetProcess' support is one of its strengths. The support team is very responsive and helpful when there is a problem but they're also proactive in providing good release notes and engaging with the community through a voting scheme to influence the priority of new features.
The team also releases new versions frequently with new features but with no knock-ons to currently working features.
Read full review
In-Person Training
Atlassian
Had received training from our own internal user so it was good and also very easy to understand topics and many tasks in the UI are self explanatory and we can do by our own
Read full review
Apptio an IBM Company
No answers on this topic
Online Training
Atlassian
One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
Read full review
Apptio an IBM Company
No answers on this topic
Implementation Rating
Atlassian
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
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Apptio an IBM Company
You should take some time to get everyone to agree how the system should be setup before work starts being tracked in Targetprocess, this avoids difficult and disruptive changes to processes or plugins later when everyone relies on it daily.
Read full review
Alternatives Considered
Atlassian
monday.com cannot be integrated with CI/CD tools, whereas Atlassian Jira integrates with CI/CD tools seamlessly. Atlassian Jira has strong Agile and Scrum support. Coming to monday.com, it has basic agile functionality. But Atlassian Jira has a complex UI, and monday.com has an intuitive, drag-and-drop interface. Overall, Atlassian Jira provides features like Agile project management, DevOps integration, and customizable workflows.
Read full review
Apptio an IBM Company
I would say TargetProcess is an incredibly wonderful tool. As compare to JIRA Software, it is a fully featured product. It fulfills all my business needs. Tracking efficiency of this application is quite favorable
in order to track all the details from a certain project in just a few minutes.
Read full review
Contract Terms and Pricing Model
Atlassian
Product is rellay good but pricing part I am not aware
Read full review
Apptio an IBM Company
No answers on this topic
Scalability
Atlassian
Atlassian Jira is highly stable and good with its performance and its has all the required scalability features as business needs
Read full review
Apptio an IBM Company
We use the hosted version of Targetprocess and have never run into limitations or degraded performance due to scalability. Excellent performance over 7 years!
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Return on Investment
Atlassian
  • Atlassian Jira's robust workflow automation has boosted team efficiency, shortening delivery cycles and driving a positive ROI through improved project management.
  • Its advanced reporting and integration capabilities have enabled data-driven decisions, aligning operations with key business objectives.
  • However, the steep learning curve can delay adoption, potentially hindering short-term ROI.
Read full review
Apptio an IBM Company
  • No direct positive business ROI has caused executive leadership to play down use of the tool
  • We are hoping to use this to track progress of OKRs and business strategy, but don't have but in from executives on the value of this yet.
Read full review
ScreenShots

IBM Targetprocess Screenshots

Screenshot of Resource Management: Reduces risk by dynamically managing resources, capacity, and demandScreenshot of Program Management: To deliver value throughout a strategic portfolioScreenshot of Portfolio Budgeting: Shifting from project to product fundingScreenshot of Strategic Planning: Continuously links work, labor, and investments to business strategy