What users are saying about
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175 Ratings
40 Ratings

BambooHR

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175 Ratings
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Score 8.6 out of 100
40 Ratings
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Score 4.7 out of 100

Likelihood to Recommend

BambooHR

If you are managing a small/medium-sized organization with up to 500 employees, BambooHR is a great utility. It will automate the entire recruitment and selection process, make time tracking benefit administration highly efficient, and enhance the integrity of annual performance appraisals. It will eliminate nearly all kinds of unnecessary record management and paperwork. All the information about an employee can be accessed at any time of the day. However, for a large organization, the HRIS can erect virtual walls among employees and make management of human resources a daunting task for the HR manager.
Anonymous | TrustRadius Reviewer

SmartSearch

I think our environment has stretched SmS and their capabilities (positively) but we have grown together and developed an enormously capable system together that is now very well integrated into our business. For doing applicant tracking, requisition management and offer management that has really been strong. I think we can partner together and build some better analytics and reporting capabilities that would be better suited for our business.
EJ Meier | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

BambooHR
8.5
SmartSearch
Employee demographic data
BambooHR
8.7
SmartSearch
Employment history
BambooHR
8.9
SmartSearch
Job profiles and administration
BambooHR
8.6
SmartSearch
Workflow for transfers, promotions, pay raises, etc.
BambooHR
8.4
SmartSearch
Organizational charting
BambooHR
8.3
SmartSearch
Organization and location management
BambooHR
8.4
SmartSearch
Compliance data (COBRA, OSHA, etc.)
BambooHR
8.2
SmartSearch

Payroll Management

BambooHR
8.7
SmartSearch
Pay calculation
BambooHR
8.5
SmartSearch
Support for external payroll vendors
BambooHR
8.7
SmartSearch
Off-cycle/On-Demand payment
BambooHR
8.6
SmartSearch
Benefit plan administration
BambooHR
9.1
SmartSearch
Direct deposit files
BambooHR
8.8
SmartSearch
Salary revision and increment management
BambooHR
8.8
SmartSearch
Reimbursement management
BambooHR
8.6
SmartSearch

Leave and Attendance Management

BambooHR
9.2
SmartSearch
Approval workflow
BambooHR
9.3
SmartSearch
Balance details
BambooHR
9.2
SmartSearch
Annual carry-forward and encashment
BambooHR
9.0
SmartSearch

Employee Self Service

BambooHR
8.8
SmartSearch
View and generate pay and benefit information
BambooHR
8.8
SmartSearch
Update personal information
BambooHR
9.0
SmartSearch
View company policy documentation
BambooHR
8.7
SmartSearch
Employee recognition
BambooHR
8.7
SmartSearch
View job history
BambooHR
9.1
SmartSearch

Asset Management

BambooHR
7.6
SmartSearch
Tracking of all physical assets
BambooHR
7.6
SmartSearch

HR Reporting

BambooHR
8.2
SmartSearch
Report builder
BambooHR
8.3
SmartSearch
Pre-built reports
BambooHR
8.1
SmartSearch
Ability to combine HR data with external data
BambooHR
8.2
SmartSearch

Onboarding

BambooHR
8.6
SmartSearch
New hire portal
BambooHR
8.6
SmartSearch
Manager tracking tools
BambooHR
8.6
SmartSearch

Performance and Goals

BambooHR
8.2
SmartSearch
Corporate goal setting
BambooHR
8.0
SmartSearch
Individual goal setting
BambooHR
8.2
SmartSearch
Line-of sight-visibility
BambooHR
8.1
SmartSearch
Performance tracking
BambooHR
8.6
SmartSearch

Performance Management

BambooHR
8.5
SmartSearch
Performance plans
BambooHR
8.5
SmartSearch
Performance improvement plans
BambooHR
8.3
SmartSearch
Review status tracking
BambooHR
8.8
SmartSearch
Review reminders
BambooHR
8.6
SmartSearch
Multiple review frequency
BambooHR
8.3
SmartSearch

Succession Planning

BambooHR
8.1
SmartSearch
Create succession plans/pools
BambooHR
8.1
SmartSearch
Candidate ranking
BambooHR
8.0
SmartSearch
Candidate search
BambooHR
8.2
SmartSearch
Candidate development
BambooHR
8.2
SmartSearch

Recruiting / ATS

BambooHR
8.3
SmartSearch
3.3
Job Requisition Management
BambooHR
8.3
SmartSearch
3.6
Company Website Posting
BambooHR
8.2
SmartSearch
3.7
Publish to Social Media
BambooHR
8.4
SmartSearch
1.2
Job Search Site Posting
BambooHR
8.4
SmartSearch
1.3
Duplicate Candidate Prevention
BambooHR
8.2
SmartSearch
8.3
Applicant Tracking
BambooHR
8.2
SmartSearch
3.9
Notifications and Alerts
BambooHR
8.7
SmartSearch
2.1
Customized Application Form
BambooHR
SmartSearch
7.5
Resume Management
BambooHR
SmartSearch
2.2
Candidate Search
BambooHR
SmartSearch
2.8
Collaboration
BambooHR
SmartSearch
1.3
Task Creation and Delegation
BambooHR
SmartSearch
1.2
Email Templates
BambooHR
SmartSearch
2.4
User Permissions
BambooHR
SmartSearch
1.3
Reporting
BambooHR
SmartSearch
6.7

Pros

BambooHR

  • Helps us prepare our payroll on time and do so in an error-free manner.
  • Implements ATS in our organization and this is crucial in growing our talented workforce.
  • It's stable, and all organizations from small to mid-sized are able to use it efficiently.
Martin Oliver | TrustRadius Reviewer

SmartSearch

  • The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
  • The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
  • Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.
David Stafford | TrustRadius Reviewer

Cons

BambooHR

  • Some edge cases aren't as fleshed out. For example, asset inventory management isn't something BambooHR can really excel at currently.
  • Something akin to Google Forms but with the privacy protections of being already in the HRIS would be great for collecting anonymized responses.
Anonymous | TrustRadius Reviewer

SmartSearch

  • SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
  • Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
  • SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
  • SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BambooHR

BambooHR 10.0
Based on 2 answers
We have tried other software in the last year and have not found it to be comparable to Bamboo HR especially in relation to the HR functionalities such as workflows, onboarding, automation, user-friendly experience, innovation, timekeeping, and ability to integrate with other 3rd party Payroll processing software. In addition, the employee ease of access and navigation of the platform makes this software crucial within our current culture of multi-site and remote work environments.
Kendra Zondervan | TrustRadius Reviewer

SmartSearch

SmartSearch 3.0
Based on 18 answers
I believe over the past 30 or so pages (or so it seems), you have every reason for my business to continue as a SmartSearch ATS client and user. The support is off the charts great the few times I need them (generally not even once per year). My business has been a client since 2004. That should say it all.
Bill Humbert | TrustRadius Reviewer

Usability

BambooHR

BambooHR 9.3
Based on 3 answers
Does not have many problems and this ensures all of users are able to use it reliably. There is a free demo available to illustrate the accurate usage of the platform and even customer support. All of these help in improving the usability of the platform and ensure that all users are comfortable with the platform.
Chris Edwards | TrustRadius Reviewer

SmartSearch

SmartSearch 7.9
Based on 10 answers
There are so many facets of SmartSearch, that to know everything about it is nearly impossible. While it is mainly straight forward, there is a lot. After using the program for a while, you become pretty comfortable with the basics and can start adding some of the other features.
Rachel Hamilton Probst | TrustRadius Reviewer

Reliability and Availability

BambooHR

BambooHR 10.0
Based on 1 answer
Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.
Anonymous | TrustRadius Reviewer

SmartSearch

SmartSearch 10.0
Based on 3 answers
My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.
Bill Humbert | TrustRadius Reviewer

Performance

BambooHR

BambooHR 9.0
Based on 1 answer
I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.
Anonymous | TrustRadius Reviewer

SmartSearch

No score
No answers yet
No answers on this topic

Support Rating

BambooHR

BambooHR 8.4
Based on 28 answers
Support is effective and responsive. During our time with BambooHR we did not experience many issues, but initial support on setup was helpful and allowed for a quick turnaround on getting started. Since then, few needs have arisen for contacting support, but I would not hesitate to do so and would recommend BambooHR based on the quality of their support team.
Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

SmartSearch

SmartSearch 7.2
Based on 9 answers
Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go
Debbie Personette | TrustRadius Reviewer

Online Training

BambooHR

BambooHR 10.0
Based on 1 answer
The online training team is great. Theis is so well done! very user friendly, very nice to go through. Then you get all those exemples and questions to test you and make sure you understand the training as we go along. This is a great asset from the tool, I don't think I have ever been left without understanding because there is help and additional resources to understand or extra windows that explain terms or answer Q&A.
Anonymous | TrustRadius Reviewer

SmartSearch

No score
No answers yet
No answers on this topic

Implementation Rating

BambooHR

BambooHR 10.0
Based on 2 answers
it was very easy to sign up, quick and we could use the site very quickly as well.
Anonymous | TrustRadius Reviewer

SmartSearch

SmartSearch 6.0
Based on 5 answers
Using the basic functions of SmartSearch is an easy implementation. But consider carefully what your organization needs to really drive placements. Because we only did a basic implementation first, we were caught off guard when later trying to implement more functions and realizing that the capabilities were limited or were difficult to learn and implement and realizing that tech support was not going to be consistent.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BambooHR

I would say they both have a lot of strengths for sure. Workday manages data on a mass scale a little bit better in my opinion, but Bamboo HR is more user friendly and pleasing to the eyes
Hayden Anderson | TrustRadius Reviewer

SmartSearch

Functionally, SmartSearch is not on the same page as ZipRecruiter. ZipRecruiter as a platform is much more geared toward helping applicants and is essentially a glorified resume database. SmartSearch offers so much more in terms of features and abilities, that would not really be appropriate to try and compare the two. Similarly, the overall use of SmartSearch is an apples and oranges comparison to LinkedIn Talent. LinkedIn is great for sourcing and attracting talent, but in terms of tracking candidates all the way through a hiring process and tracking a heavy volume of job orders across a variety of states and locations, the two just don't really compare.
Anonymous | TrustRadius Reviewer

Scalability

BambooHR

BambooHR 10.0
Based on 1 answer
There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.
Anonymous | TrustRadius Reviewer

SmartSearch

No score
No answers yet
No answers on this topic

Return on Investment

BambooHR

  • There has been an excellent rate of profitability in our work season, especially thanks to the optimization of our operations through BambooHR.
  • Currently estimated gains appear to be 500%, which leaves our ROI at 4, demonstrating that the platform has a high return on investment.
Anonymous | TrustRadius Reviewer

SmartSearch

  • That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent).
  • They are a business partner and do their very best to help us succeed.
Travis Medley | TrustRadius Reviewer

Screenshots

SmartSearch

Pricing Details

BambooHR

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Call for Quote*

* company size

SmartSearch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

BambooHR
8.8
SmartSearch
2.0

Likelihood to Renew

BambooHR
10.0
SmartSearch
3.0

Usability

BambooHR
9.3
SmartSearch
7.9

Reliability and Availability

BambooHR
10.0
SmartSearch
10.0

Performance

BambooHR
9.0
SmartSearch

Support Rating

BambooHR
8.4
SmartSearch
7.2

Online Training

BambooHR
10.0
SmartSearch

Implementation Rating

BambooHR
10.0
SmartSearch
6.0

Scalability

BambooHR
10.0
SmartSearch

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