What users are saying about
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1147 Ratings
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Top Rated
852 Ratings

Basecamp

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1147 Ratings
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Score 8.4 out of 100

Hootsuite

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Top Rated
852 Ratings
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Score 8 out of 100

Feature Set Ratings

    Project Management

    7.8

    Basecamp

    78%

    Hootsuite

    Feature Set Not Supported
    N/A
    Basecamp ranks higher in 14/14 features

    Task Management

    8.2
    82%
    112 Ratings
    N/A
    0 Ratings

    Resource Management

    7.8
    78%
    93 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.2
    72%
    38 Ratings
    N/A
    0 Ratings

    Scheduling

    8.3
    83%
    89 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.6
    66%
    66 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.6
    86%
    112 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    7.5
    75%
    46 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.0
    80%
    42 Ratings
    N/A
    0 Ratings

    Document Management

    7.8
    78%
    106 Ratings
    N/A
    0 Ratings

    Email integration

    7.9
    79%
    93 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.6
    86%
    91 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    7.1
    71%
    42 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    7.4
    74%
    52 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    7.8
    78%
    38 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.6

    Basecamp

    76%

    Hootsuite

    Feature Set Not Supported
    N/A
    Basecamp ranks higher in 4/4 features

    Quotes/estimates

    7.9
    79%
    29 Ratings
    N/A
    0 Ratings

    Invoicing

    6.7
    67%
    25 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.2
    82%
    33 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.7
    77%
    27 Ratings
    N/A
    0 Ratings

    Listening/monitoring

    Basecamp

    Feature Set Not Supported
    N/A
    7.7

    Hootsuite

    77%
    Hootsuite ranks higher in 4/4 features

    Boolean keyword searches

    N/A
    0 Ratings
    7.7
    77%
    123 Ratings

    Filtering out noise/spam

    N/A
    0 Ratings
    7.5
    75%
    133 Ratings

    Sentiment analysis

    N/A
    0 Ratings
    7.6
    76%
    127 Ratings

    Broad channel coverage

    N/A
    0 Ratings
    8.2
    82%
    175 Ratings

    Publishing

    Basecamp

    Feature Set Not Supported
    N/A
    8.3

    Hootsuite

    83%
    Hootsuite ranks higher in 4/4 features

    Content planning and scheduling

    N/A
    0 Ratings
    9.1
    91%
    234 Ratings

    Audience targeting

    N/A
    0 Ratings
    7.9
    79%
    161 Ratings

    Content optimization

    N/A
    0 Ratings
    7.9
    79%
    191 Ratings

    Workflow management

    N/A
    0 Ratings
    8.3
    83%
    198 Ratings

    Engagement

    Basecamp

    Feature Set Not Supported
    N/A
    8.0

    Hootsuite

    80%
    Hootsuite ranks higher in 3/3 features

    Automated routing and prioritization

    N/A
    0 Ratings
    7.8
    78%
    146 Ratings

    Customer interaction histories

    N/A
    0 Ratings
    7.9
    79%
    150 Ratings

    Bulk actions

    N/A
    0 Ratings
    8.1
    81%
    172 Ratings

    Marketing

    Basecamp

    Feature Set Not Supported
    N/A
    7.7

    Hootsuite

    77%
    Hootsuite ranks higher in 4/4 features

    Lead generation

    N/A
    0 Ratings
    7.1
    71%
    114 Ratings

    Content marketing

    N/A
    0 Ratings
    8.4
    84%
    170 Ratings

    Paid media management

    N/A
    0 Ratings
    7.6
    76%
    109 Ratings

    Campaigns and promotions

    N/A
    0 Ratings
    7.7
    77%
    149 Ratings

    Channel coverage/integration

    Basecamp

    Feature Set Not Supported
    N/A
    8.6

    Hootsuite

    86%
    Hootsuite ranks higher in 7/7 features

    Twitter

    N/A
    0 Ratings
    9.2
    92%
    216 Ratings

    Facebook

    N/A
    0 Ratings
    9.0
    90%
    222 Ratings

    LinkedIn

    N/A
    0 Ratings
    8.8
    88%
    199 Ratings

    Google+

    N/A
    0 Ratings
    8.9
    89%
    60 Ratings

    Instagram

    N/A
    0 Ratings
    8.3
    83%
    195 Ratings

    Pinterest

    N/A
    0 Ratings
    7.9
    79%
    106 Ratings

    YouTube

    N/A
    0 Ratings
    8.2
    82%
    100 Ratings

    Reporting/analytics

    Basecamp

    Feature Set Not Supported
    N/A
    8.0

    Hootsuite

    80%
    Hootsuite ranks higher in 3/3 features

    Campaign success analytics

    N/A
    0 Ratings
    8.0
    80%
    173 Ratings

    Real-time tracking

    N/A
    0 Ratings
    8.0
    80%
    183 Ratings

    Competitor analysis

    N/A
    0 Ratings
    7.9
    79%
    121 Ratings

    Account management

    Basecamp

    Feature Set Not Supported
    N/A
    8.4

    Hootsuite

    84%
    Hootsuite ranks higher in 2/2 features

    Role-based user permissions & privileges

    N/A
    0 Ratings
    8.6
    86%
    174 Ratings

    Mobile access

    N/A
    0 Ratings
    8.1
    81%
    192 Ratings

    Attribute Ratings

    • Basecamp is rated higher in 2 areas: Likelihood to Renew, Support Rating
    • Hootsuite is rated higher in 4 areas: Usability, Performance, Online Training, Implementation Rating
    • Basecamp and Hootsuite are tied in 2 areas: Likelihood to Recommend, Availability

    Likelihood to Recommend

    8.4

    Basecamp

    84%
    139 Ratings
    8.4

    Hootsuite

    84%
    291 Ratings

    Likelihood to Renew

    10.0

    Basecamp

    100%
    27 Ratings
    8.8

    Hootsuite

    88%
    80 Ratings

    Usability

    7.8

    Basecamp

    78%
    15 Ratings
    9.0

    Hootsuite

    90%
    27 Ratings

    Availability

    10.0

    Basecamp

    100%
    10 Ratings
    10.0

    Hootsuite

    100%
    36 Ratings

    Performance

    7.3

    Basecamp

    73%
    8 Ratings
    10.0

    Hootsuite

    100%
    32 Ratings

    Support Rating

    8.6

    Basecamp

    86%
    55 Ratings
    8.2

    Hootsuite

    82%
    178 Ratings

    In-Person Training

    Basecamp

    N/A
    0 Ratings
    6.0

    Hootsuite

    60%
    1 Rating

    Online Training

    5.0

    Basecamp

    50%
    1 Rating
    10.0

    Hootsuite

    100%
    8 Ratings

    Implementation Rating

    7.7

    Basecamp

    77%
    8 Ratings
    10.0

    Hootsuite

    100%
    65 Ratings

    Likelihood to Recommend

    Basecamp

    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Andrea Hester | TrustRadius Reviewer

    Hootsuite

    I think Hootsuite is a great starting platform for anyone who is looking for a tool to help schedule content on multiple social channels. I think it's a great tool to help with distribution and keeping on top of comments on those social channels. It's also a really great platform for anyone on a budget because their free version is really robust for what it provides. However, Hootsuite does not have the best reporting platform (when I used it anyway), and if you're managing multiple brands, it's tricky to add several accounts that you manage in one account.
    Corinne Malo | TrustRadius Reviewer

    Pros

    Basecamp

    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Anonymous | TrustRadius Reviewer

    Hootsuite

    • The product has a really interactive media library which is very helpful even when we are out of images.
    • Customer support of this tool is also very understandable and interactive due to which the experience goes very smoothly.
    • It would not be wrong to say that the usability of this product is one of the greatest strengths of Hootsuite.
    • With this tool modification of scheduled posts is just so simple and easy to do which yields great results as well.
    Jake Widner | TrustRadius Reviewer

    Cons

    Basecamp

    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Heather Miller | TrustRadius Reviewer

    Hootsuite

    • Influencer recruitment - we would like to be able to research potential influencers to join our program.
    • Poor reporting and analytics within each platform within the Pro version.
    • Somewhat expensive for the functionality provided.
    • Only 1 user account provided in the Pro version.
    Jeff Thomas | TrustRadius Reviewer

    Pricing Details

    Basecamp

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    Basecamp Editions & Modules

    Edition
    Basecamp PersonalFree1
    Basecamp Business$992
    1. Limited Capabilities
    2. Per Month [Unlimited Users]
    Additional Pricing Details

    Hootsuite

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0

    Hootsuite Editions & Modules

    Edition
    Professional$49.001
    Team$129.002
    Business$599.003
    EnterpriseContact for Pricing
    1. per month (1 user / 10 social profiles)
    2. per month (3 users / 20 social profiles)
    3. per month (5, up to 10 users / 35 social profiles)
    4. none
    Additional Pricing Details
    For feature comparison across our different plans, please visit: https://www.hootsuite.com/plans

    Likelihood to Renew

    Basecamp

    Basecamp 10.0
    Based on 27 answers
    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Anonymous | TrustRadius Reviewer

    Hootsuite

    Hootsuite 8.8
    Based on 80 answers
    At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
    Laura Pence | TrustRadius Reviewer

    Usability

    Basecamp

    Basecamp 7.8
    Based on 15 answers
    Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
    Anonymous | TrustRadius Reviewer

    Hootsuite

    Hootsuite 9.0
    Based on 27 answers
    The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
    Matthew Hardesty | TrustRadius Reviewer

    Reliability and Availability

    Basecamp

    Basecamp 10.0
    Based on 10 answers
    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Lisa Keyser | TrustRadius Reviewer

    Hootsuite

    Hootsuite 10.0
    Based on 36 answers
    Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite.Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.
    Anonymous | TrustRadius Reviewer

    Performance

    Basecamp

    Basecamp 7.3
    Based on 8 answers
    No answer on this topic is available.

    Hootsuite

    Hootsuite 10.0
    Based on 32 answers
    Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!
    Michael Royal | TrustRadius Reviewer

    Support Rating

    Basecamp

    Basecamp 8.6
    Based on 55 answers
    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Anthony Burke | TrustRadius Reviewer

    Hootsuite

    Hootsuite 8.2
    Based on 178 answers
    Overall support is very good. Whether it is about giving demonstration, giving a hands on for features, & functionality, Hootsuite customer care team is always up for it. I remember an instance where I was pretty new to use the hootsuite and so asked the hootsuite team for help. With in 1 hour, they assigned a person who gave me complete demonstration of application and helped me in overall functionality and usage of it
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Basecamp

    No score
    No answers yet
    No answers on this topic

    Hootsuite

    Hootsuite 6.0
    Based on 1 answer
    Very easy to teach and learn
    Jessica Rudolph | TrustRadius Reviewer

    Online Training

    Basecamp

    Basecamp 5.0
    Based on 1 answer
    No answer on this topic is available.

    Hootsuite

    Hootsuite 10.0
    Based on 8 answers
    Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Basecamp

    Basecamp 7.7
    Based on 8 answers
    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
    Jenni Waggoner | TrustRadius Reviewer

    Hootsuite

    Hootsuite 10.0
    Based on 65 answers
    One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
    Edgar Carpenter IV | TrustRadius Reviewer

    Alternatives Considered

    Basecamp

    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Blake Baron | TrustRadius Reviewer

    Hootsuite

    Hootsuite is a budget-friendly option for us because it has a free version. I know that the other social media management software is more powerful, but they are also a lot more expensive. We've used the free version and been happy with the benefits it can provide. It's also pretty intuitive and user-friendly, so not a steep learning curve, just jump in and start working.
    Anonymous | TrustRadius Reviewer

    Scalability

    Basecamp

    No answers on this topic

    Hootsuite

    We haven't needed to scale it all.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Basecamp

    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Elizabeth Hyman | TrustRadius Reviewer

    Hootsuite

    • This product has a direct correlation with our ability to post blogs so without this tool, we would have not been able to post much.
    • It has made so many tasks so quick and prompt that it has altogether saved a significant amount of our time.
    • Their customer support is pretty consistent and that is what I really like about them.
    David Braun | TrustRadius Reviewer

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