What users are saying about
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Top Rated
2501 Ratings
66 Ratings
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Score 8.2 out of 100

HubSpot CRM

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Top Rated
2501 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Bigin by Zoho CRM ranks higher in 1 feature set: Platform
  • HubSpot CRM ranks higher in 7 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM
  • Bigin by Zoho CRM and HubSpot CRM are tied in 1 feature set: Integrations with 3rd-party Software

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
8.2

HubSpot CRM

82%
HubSpot CRM ranks higher in 8/9 features

Customer data management / contact management

8.6
86%
6 Ratings
8.9
89%
795 Ratings

Workflow management

7.6
76%
6 Ratings
8.4
84%
768 Ratings

Opportunity management

8.6
86%
5 Ratings
8.4
84%
739 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
8.5
85%
787 Ratings

Interaction tracking

8.0
80%
6 Ratings
8.6
86%
763 Ratings

Territory management

N/A
0 Ratings
7.4
74%
184 Ratings

Contract management

N/A
0 Ratings
7.9
79%
185 Ratings

Quote & order management

N/A
0 Ratings
8.0
80%
506 Ratings

Channel / partner relationship management

N/A
0 Ratings
7.4
74%
186 Ratings

Marketing Automation

7.1

Bigin by Zoho CRM

71%
8.8

HubSpot CRM

88%
HubSpot CRM ranks higher in 2/2 features

Lead management

7.7
77%
6 Ratings
8.7
87%
683 Ratings

Email marketing

6.6
66%
6 Ratings
8.8
88%
679 Ratings

CRM Project Management

7.1

Bigin by Zoho CRM

71%
7.9

HubSpot CRM

79%
HubSpot CRM ranks higher in 3/3 features

Task management

7.1
71%
6 Ratings
8.4
84%
708 Ratings

Billing and invoicing management

N/A
0 Ratings
7.2
72%
340 Ratings

Reporting

N/A
0 Ratings
8.2
82%
661 Ratings

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
8.1

HubSpot CRM

81%
HubSpot CRM ranks higher in 3/3 features

Pipeline visualization

8.0
80%
6 Ratings
8.4
84%
684 Ratings

Customizable reports

7.4
74%
6 Ratings
8.2
82%
669 Ratings

Forecasting

N/A
0 Ratings
7.7
77%
566 Ratings

Customization

7.3

Bigin by Zoho CRM

73%
7.9

HubSpot CRM

79%
HubSpot CRM ranks higher in 4/4 features

Custom fields

7.3
73%
6 Ratings
8.5
85%
694 Ratings

Custom objects

N/A
0 Ratings
8.4
84%
588 Ratings

Scripting environment

N/A
0 Ratings
6.3
63%
133 Ratings

API for custom integration

N/A
0 Ratings
8.3
83%
471 Ratings

Security

8.4

Bigin by Zoho CRM

84%
8.7

HubSpot CRM

87%
HubSpot CRM ranks higher in 2/2 features

Single sign-on capability

8.6
86%
5 Ratings
8.7
87%
588 Ratings

Role-based user permissions

8.1
81%
6 Ratings
8.6
86%
631 Ratings

Social CRM

6.7

Bigin by Zoho CRM

67%
8.0

HubSpot CRM

80%
HubSpot CRM ranks higher in 2/2 features

Social data

6.6
66%
6 Ratings
7.9
79%
460 Ratings

Social engagement

6.8
68%
6 Ratings
8.0
80%
457 Ratings

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%
8.1

HubSpot CRM

81%
HubSpot CRM ranks higher in 2/2 features

Marketing automation

8.1
81%
5 Ratings
8.5
85%
513 Ratings

Compensation management

N/A
0 Ratings
7.7
77%
316 Ratings

Platform

9.0

Bigin by Zoho CRM

90%
7.5

HubSpot CRM

75%
Bigin by Zoho CRM ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
7.5
75%
597 Ratings

Customer Service & Support

Bigin by Zoho CRM

Feature Set Not Supported
N/A
7.7

HubSpot CRM

77%
HubSpot CRM ranks higher in 3/3 features

Case management

N/A
0 Ratings
7.9
79%
485 Ratings

Call center management

N/A
0 Ratings
7.5
75%
425 Ratings

Help desk management

N/A
0 Ratings
7.6
76%
449 Ratings

Attribute Ratings

  • HubSpot CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
8.6

HubSpot CRM

86%
838 Ratings

Likelihood to Renew

Bigin by Zoho CRM

N/A
0 Ratings
8.8

HubSpot CRM

88%
9 Ratings

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings
8.8

HubSpot CRM

88%
740 Ratings

Support Rating

7.7

Bigin by Zoho CRM

77%
6 Ratings
8.2

HubSpot CRM

82%
21 Ratings

Implementation Rating

Bigin by Zoho CRM

N/A
0 Ratings
9.1

HubSpot CRM

91%
10 Ratings

Likelihood to Recommend

Zoho Corporation

It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
Read full review

HubSpot

It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
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Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
Read full review

HubSpot

  • The sales funnel is one of my favorites in the entire industry.
  • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
  • The data tracking for KPI truly helps our team set goals and improve weekly.
  • The e-mail sequences are top tier as well.
Read full review

Cons

Zoho Corporation

  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
Read full review

HubSpot

  • Price Point: Pricey Expense for Company.
  • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
Read full review

Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

HubSpot CRM

Starting Price

$0 Per Month [Unlimited Users]

Editions & Modules

HubSpot CRM editions and modules pricing
EditionModules
Free Forever$01
CRM Bundle$502

Footnotes

  1. Per Month [Unlimited Users]
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Zoho Corporation

No answers on this topic

HubSpot

Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
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Usability

Zoho Corporation

A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
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HubSpot

HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
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Support Rating

Zoho Corporation

Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
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HubSpot

Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Implementation Rating

Zoho Corporation

No answers on this topic

HubSpot

If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Alternatives Considered

Zoho Corporation

Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
Read full review

HubSpot

I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
Read full review

Return on Investment

Zoho Corporation

  • The lead conversion right from prospects to revenue generation has increased in our organization.
  • Previously the conversion rate was around 40%, now the efficiency has increased.
Read full review

HubSpot

  • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
  • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
  • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
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