What users are saying about
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Top Rated
1084 Ratings
26 Ratings
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Score 8.8 out of 100

HubSpot CRM

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Top Rated
1084 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Bigin by Zoho CRM

Choosing Bigin by Zoho CRM is a good option if you are a growing small or medium-sized company with a hard time managing Google Sheets, as it is less cluttered than other CRMs and makes it easier to manage deals with little automation.
Achir saxena | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM works great for small to medium-sized organizations. I don't feel it has enough of the enterprise features like some of the bigger competitors like Salesforce.com. HubSpot CRM is very easy to deploy and maintain and has a less steep learning curve than most of its competitors. This makes it great for smaller organizations with fewer resources to maintain the CRM.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bigin by Zoho CRM
9.5
HubSpot CRM
8.0
Customer data management / contact management
Bigin by Zoho CRM
10.0
HubSpot CRM
8.7
Workflow management
Bigin by Zoho CRM
9.0
HubSpot CRM
7.8
Opportunity management
Bigin by Zoho CRM
9.5
HubSpot CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
Bigin by Zoho CRM
9.5
HubSpot CRM
8.4
Interaction tracking
Bigin by Zoho CRM
9.5
HubSpot CRM
8.3
Territory management
Bigin by Zoho CRM
HubSpot CRM
7.2
Contract management
Bigin by Zoho CRM
HubSpot CRM
7.8
Quote & order management
Bigin by Zoho CRM
HubSpot CRM
7.8
Channel / partner relationship management
Bigin by Zoho CRM
HubSpot CRM
7.5

Marketing Automation

Bigin by Zoho CRM
9.5
HubSpot CRM
8.6
Lead management
Bigin by Zoho CRM
10.0
HubSpot CRM
8.5
Email marketing
Bigin by Zoho CRM
9.0
HubSpot CRM
8.6

CRM Project Management

Bigin by Zoho CRM
9.5
HubSpot CRM
7.6
Task management
Bigin by Zoho CRM
9.5
HubSpot CRM
8.2
Billing and invoicing management
Bigin by Zoho CRM
HubSpot CRM
6.7
Reporting
Bigin by Zoho CRM
HubSpot CRM
7.9

CRM Reporting & Analytics

Bigin by Zoho CRM
9.8
HubSpot CRM
7.8
Pipeline visualization
Bigin by Zoho CRM
9.5
HubSpot CRM
8.0
Customizable reports
Bigin by Zoho CRM
10.0
HubSpot CRM
7.5
Forecasting
Bigin by Zoho CRM
HubSpot CRM
7.9

Customization

Bigin by Zoho CRM
9.0
HubSpot CRM
7.7
Custom fields
Bigin by Zoho CRM
9.0
HubSpot CRM
8.2
Custom objects
Bigin by Zoho CRM
HubSpot CRM
7.7
Scripting environment
Bigin by Zoho CRM
HubSpot CRM
6.8
API for custom integration
Bigin by Zoho CRM
HubSpot CRM
7.9

Security

Bigin by Zoho CRM
9.8
HubSpot CRM
8.3
Single sign-on capability
Bigin by Zoho CRM
9.5
HubSpot CRM
8.3
Role-based user permissions
Bigin by Zoho CRM
10.0
HubSpot CRM
8.3

Social CRM

Bigin by Zoho CRM
10.0
HubSpot CRM
7.8
Social data
Bigin by Zoho CRM
10.0
HubSpot CRM
7.7
Social engagement
Bigin by Zoho CRM
10.0
HubSpot CRM
7.8

Integrations with 3rd-party Software

Bigin by Zoho CRM
9.0
HubSpot CRM
7.9
Marketing automation
Bigin by Zoho CRM
9.0
HubSpot CRM
8.2
Compensation management
Bigin by Zoho CRM
HubSpot CRM
7.7

Platform

Bigin by Zoho CRM
9.5
HubSpot CRM
6.7
Mobile access
Bigin by Zoho CRM
9.5
HubSpot CRM
6.7

Customer Service & Support

Bigin by Zoho CRM
HubSpot CRM
7.3
Case management
Bigin by Zoho CRM
HubSpot CRM
7.3
Call center management
Bigin by Zoho CRM
HubSpot CRM
7.1
Help desk management
Bigin by Zoho CRM
HubSpot CRM
7.6

Pros

Bigin by Zoho CRM

  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Hildah Kay | TrustRadius Reviewer

HubSpot CRM

  • HubSpot CRM is FANTASTIC for customization. We are able to create our own pipelines, workflows, literally everything down to the properties on each deal/ticket/contact/etc.
  • We love HubSpot CRM's ability to integrate with other platforms. Depending on the apps connected, there is a potential to fully automate parts of the process so that we never miss a step!
  • Reporting is another area of customization but deserves its own mention. HubSpot CRM has several templated reports, but it's also possible to create just about anything else you could want.
Anonymous | TrustRadius Reviewer

Cons

Bigin by Zoho CRM

  • Call lag needs fixing; I hate when we're stuck in middle of the conversation
  • Zoho products are seamless to integrate with, but other software is inconvenient, with less documentation there
Achir saxena | TrustRadius Reviewer

HubSpot CRM

  • Not as feature packed / powerful as other CRM software in the market (I used to use Salesforce extensively).
  • Integrations with other software needs to be improved and expanded.
  • Some features / processes are clunky and not intuitive.
  • Need to improve features like email formatting, etc. in creating workflows and nurture sequence.
  • Need to expand on available plugins.
Fatima Trapaga | TrustRadius Reviewer

Likelihood to Renew

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Usability

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Bigin by Zoho CRM operates easily, as most of the features are automated, and there is a full guide for that. Also, Bigin allows customization of most of the activities, which ensures that results attained are specific and practical to interpret. The customer assistance notion from Bigin is always right, as they completely make a follow up concerning the new clients. Lastly, Bigin through social site engagement, the software learns what bothers or matters to the clients
Hildah Kay | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.5
Based on 142 answers
The most user-friendly platform there is. Very intuitive. I love that anyone that goes into HubSpot immediately knows how to use it, even if they've never had any experience with it. You don't need to be an expert to use it correctly, or know anything about coding because it's not necessary. I also love that there is always someone there to help you if you have any questions about how to do something.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Support Rating

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Almost every task you need to learn about has a large amount of documentation available. However, my rating is based on my recent interaction with the developer. Although I was satisfied with the service, I deducted one point since getting them on the phone took me three to four days.
Achir saxena | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Implementation Rating

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Alternatives Considered

Bigin by Zoho CRM

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Hildah Kay | TrustRadius Reviewer

HubSpot CRM

The design which Hubspot CRM has is perfectly incredible, friendly, and diverse in doing its roles. Also, Hubspot CRM has a team of professionals, who are keen and ready to take the criticism and views of the people. Besides, Hubspot CRM stability is incredible, hence, reliability never a question or a miss.
Brenda Fassie | TrustRadius Reviewer

Return on Investment

Bigin by Zoho CRM

  • Better prospect data management; not missing any important contact information
  • Time saver--It has both email and calling capabilities, so switching between applications isn't necessary anymore
  • Increased productivity by speeding up closing deals
Achir saxena | TrustRadius Reviewer

HubSpot CRM

  • HubSpot has decreased our sales pipeline drop off by creating visibility into all steps of the sales cycle and automating some of the more tedious tasks of our sales process, such as follow up emails, appointment reminders, etc.
  • HubSpot has improved the effectiveness of our lead generation efforts by creating visibility into the close rate of leads from each of our marketing channels.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Bigin by Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bigin by Zoho CRM Editions & Modules

Edition
Express$7.001
  1. per user
Additional Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bigin by Zoho CRM
9.5
HubSpot CRM
8.5

Likelihood to Renew

Bigin by Zoho CRM
HubSpot CRM
9.1

Usability

Bigin by Zoho CRM
9.5
HubSpot CRM
8.5

Support Rating

Bigin by Zoho CRM
9.5
HubSpot CRM
8.3

Implementation Rating

Bigin by Zoho CRM
HubSpot CRM
9.1

Add comparison