Bigin by Zoho CRM vs. HubSpot CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.7 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month per user
HubSpot CRM
Score 8.4 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
Bigin by Zoho CRMHubSpot CRM
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
Bigin 360
$21
per month per user
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
Bigin by Zoho CRMHubSpot CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
Bigin by Zoho CRMHubSpot CRM
Considered Both Products
Bigin by Zoho CRM
Chose Bigin by Zoho CRM
Bigin has a clean interface and you can set it up quickly and easily.

Bigin are o interfata aerisita si il poti seta repede si usor.
Chose Bigin by Zoho CRM
Because it is more intuitive, we chose Bigin by Zoho CRM

Por ser mais intuitivo, optamos pelo Bigin by Zoho CRM
Chose Bigin by Zoho CRM
HubSpot is a better quality product for a range of CRM tasks but for affordability for first touch contact, Bigin by Zoho CRM provides good budget options.
Chose Bigin by Zoho CRM
Because of easy to use and adopt ui. And affordable trial period and/or price.
Chose Bigin by Zoho CRM
Bigin seems to be a little more simple in its basic layout and allow for more customization.
Chose Bigin by Zoho CRM
close is ver good but costly Hubspot is over kill for the needs i have and very expensive
Chose Bigin by Zoho CRM
Other Crms are hard to set up or difficult to use, or have limitations like iphone/ios only and this doesnt work for our business. Bigin by Zoho CRM works for us as we are integrated with the Zoho platform so it works extremely well for us.
Chose Bigin by Zoho CRM
All CRMs are pretty much good. But BIGIN stands out when it comes to pricing, UX, UI and ease of doing business.
Chose Bigin by Zoho CRM
easy in usage and it supports my needs
Chose Bigin by Zoho CRM
Bigin by Zoho CRM is easier to use against zoho crm
Chose Bigin by Zoho CRM
Its cheaper, offers a good set of CRM tools and its easy to use
Chose Bigin by Zoho CRM
User experience, price, device friendliness
Chose Bigin by Zoho CRM
Hubspot is a solid CRM, but a good portion of it's capabilities aren't necessary for a small business and the cost is higher.
Chose Bigin by Zoho CRM
Really understands the needs of a smaller company and simplifies the features, to scale fast but organized.
Chose Bigin by Zoho CRM
SImple entrance to CRM solutions compating to other CRM systems
Chose Bigin by Zoho CRM
It is easier to set up and use than other systems on the market. I do not have advanced experience in configuring CRMs. And I managed to set up three pipelines and even automations on my own. In other CRMs I needed to ask the support team for help and even then I still had …
Chose Bigin by Zoho CRM
the light and simple tool to use, considering the stage and size of my business. Secondly, value of money. For early stage businesses value for money is very important and crucial to the sustain. Bigin by Zoho CRM justifies the same and solves my need at the current moment for …
Chose Bigin by Zoho CRM
I was a very happy Hubspot Free CRM user for many years. I selected Bigin based mainly on price. It's USD100 p/m for the lowest level of Hubspot that I can use compred to USD100 for a YEAR of Bigin. Once I started looking into how i could make more effective use of Hubspot …
Chose Bigin by Zoho CRM
It is simple, easy to comprehend
Chose Bigin by Zoho CRM
It is cheaper - so as expected less feature rich!
Chose Bigin by Zoho CRM
Bigin is a simple to use interface
Not as a steep learning curve
HubSpot CRM
Chose HubSpot CRM
HubSpot is more user-friendly than all of the above. It is far simpler and provides more data and reporting.
Chose HubSpot CRM
When you compare HubSpot with platforms like monday.com, Zoho CRM, and Go High Level, a few things really stand out. First off, HubSpot isn't just a CRM; it's like a Swiss Army knife for marketing. It rolls CRM, inbound marketing, and automation into one package, which is a lot …
Chose HubSpot CRM
With the kind of reporting, leads management, and email tracking, I think it outperforms all the other CRMs that are out there in the market. I would definitely recommend HubSpot to my connections and friends as I could see a significant change in the productivity of my team …
Chose HubSpot CRM
Way friendlier and way better than Zoho or Salesforce, which I have used in the past, and I can count on you always for your excellence in service. But please be mindful of the back end when your teams should be available to take those phone calls based on the time of the day, …
Chose HubSpot CRM
You can navigate everything with HubSpot; it has your contacts and conversations with your leads and applicants. You can also automate your newsletter email whenever you need it. It also provides reports for your leads for sales and marketing purposes. It is all condensed with …
Chose HubSpot CRM
HubSpot has been easy to implement, importing our lead database, as well as being able to bring people from different departments into our sales process relatively easily.
HubSpot has made a great effort to help companies to optimize our sales process and the implementation of …
Chose HubSpot CRM
All in one integration. You can use it for all of what they have to offer.
Chose HubSpot CRM
The real strength is that in Hubspot there are al the features needed in just one program
Chose HubSpot CRM
HubSpot relatively has better more engaging and time saving features compared to these platforms.
Chose HubSpot CRM
We can do a lot of things in HubSpot CRM and yes there are a lot of functions we can use. It doesn't take so much time to transfer to another page as well or to do. It is very fast, very accurate and very user- friendly, I would recommend this to everyone.
Chose HubSpot CRM
It's simply much better than them. It updates all the time and it integrates with pretty much anything else that you might need in the web to run your business effectively. It has so many features stacked together in one app, from emails to texts to calls to data to everything!
Chose HubSpot CRM
Because unlike Trello the user cannot track the Emails or Calls sent to the customer/client. It makes it easier for the user to use the CRM for creating task, call, meeting and notes. Moreover it other CRMs do not link to Social Media accounts automatically but with HubSpot CRM …
Chose HubSpot CRM
easy to use, intuitive design, price and features.
Chose HubSpot CRM
Hands down it is the most simple of them all to use. It can be customized in several ways, the look and feel is intuitive and comes like second nature once you understand your way around it in the beginning. Other CRMs are a little difficult to learn and you may find it a bit …
Chose HubSpot CRM
More organized AND customizable.
Chose HubSpot CRM
HubSpot is intuitive, fast to implement, feature-rich, and offers incredible value for money relative to the other systems that I have used previously. The modular nature and licensing options provide affordable flexibility that supports our business objectives and needs.
Chose HubSpot CRM
HubSpot has an all-in-one CRM platform called Sales Hub. It includes custom objects, sales engagement software, CPQ tools, and an amazing sales analytics, it has better pricing and with HubSpot, I save more time and save a lot of money, compared to Salesforce it is twice …
Chose HubSpot CRM
Riipen being a small start up company easily found that HubSpot is a mighty tool for its usability and price. HubSpot is very impactful, cost efficient and ideal with Riipen's budget. Also found that this CRM has a supportive community and helped Riipen easily integrate it into …
Chose HubSpot CRM
HubSpot has a lot more features than Zoho and is more user-friendly.
Features
Bigin by Zoho CRMHubSpot CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.0
104 Ratings
3% above category average
HubSpot CRM
8.1
1640 Ratings
4% above category average
Customer data management / contact management8.694 Ratings8.91579 Ratings
Workflow management8.198 Ratings8.41547 Ratings
Opportunity management8.396 Ratings8.61483 Ratings
Integration with email client (e.g., Outlook or Gmail)8.291 Ratings8.61596 Ratings
Contract management6.953 Ratings7.9185 Ratings
Interaction tracking7.889 Ratings8.81542 Ratings
Territory management00 Ratings4.9184 Ratings
Quote & order management00 Ratings8.31085 Ratings
Channel / partner relationship management00 Ratings8.2186 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.0
83 Ratings
4% above category average
HubSpot CRM
8.7
1449 Ratings
12% above category average
Lead management8.480 Ratings8.81369 Ratings
Email marketing7.674 Ratings8.61380 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
8.0
85 Ratings
5% above category average
HubSpot CRM
8.2
1499 Ratings
7% above category average
Task management8.183 Ratings8.41434 Ratings
Reporting7.960 Ratings8.41329 Ratings
Billing and invoicing management00 Ratings7.8752 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.1
88 Ratings
6% above category average
HubSpot CRM
8.2
1466 Ratings
8% above category average
Pipeline visualization8.688 Ratings8.41393 Ratings
Customizable reports7.779 Ratings8.11352 Ratings
Forecasting00 Ratings8.11155 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.1
93 Ratings
6% above category average
HubSpot CRM
7.9
1400 Ratings
3% above category average
Custom fields8.193 Ratings8.51371 Ratings
Custom objects00 Ratings8.41195 Ratings
Scripting environment00 Ratings6.3132 Ratings
API for custom integration00 Ratings8.3978 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.6
88 Ratings
3% above category average
HubSpot CRM
9.0
1359 Ratings
7% above category average
Single sign-on capability8.773 Ratings9.01219 Ratings
Role-based user permissions8.686 Ratings8.91296 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
7.6
52 Ratings
2% above category average
HubSpot CRM
7.8
931 Ratings
5% above category average
Social data7.551 Ratings7.6913 Ratings
Social engagement7.751 Ratings7.9901 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.0
68 Ratings
8% above category average
HubSpot CRM
8.2
1043 Ratings
10% above category average
Marketing automation8.068 Ratings8.41036 Ratings
Compensation management00 Ratings8.1681 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.5
86 Ratings
12% above category average
HubSpot CRM
8.2
1232 Ratings
9% above category average
Mobile access8.586 Ratings8.21232 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
HubSpot CRM
7.9
1100 Ratings
3% above category average
Case management00 Ratings8.41022 Ratings
Call center management00 Ratings7.4880 Ratings
Help desk management00 Ratings7.9941 Ratings
Best Alternatives
Bigin by Zoho CRMHubSpot CRM
Small Businesses
Salesmate
Salesmate
Score 9.9 out of 10
Salesmate
Salesmate
Score 9.9 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMHubSpot CRM
Likelihood to Recommend
8.9
(101 ratings)
8.2
(1639 ratings)
Likelihood to Renew
8.6
(3 ratings)
9.5
(30 ratings)
Usability
8.6
(72 ratings)
7.9
(1487 ratings)
Availability
-
(0 ratings)
8.2
(1 ratings)
Performance
-
(0 ratings)
6.4
(1 ratings)
Support Rating
4.5
(8 ratings)
6.4
(24 ratings)
Implementation Rating
-
(0 ratings)
7.7
(9 ratings)
Configurability
-
(0 ratings)
4.5
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
5.5
(1 ratings)
Ease of integration
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
6.4
(1 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
Bigin by Zoho CRMHubSpot CRM
Likelihood to Recommend
Zoho
Startups Needing Quick Setup with Low Overhead
Startups that need a CRM quickly and don’t have the time or resources to onboard heavy tools can set up Bigin in a matter of hours. It covers all the basic CRM needs out of the box, making it ideal for teams just getting started.
Read full review
HubSpot
Most of our clients are either government institutions or Education sector clients, such as universities, colleges, Coaching Institutes, and Competitive boards. We store their data in a single place. That means we can keep our one client's data in one place without any confusion. Our data is always clear and understandable while it is in HubSpot CRM.
Read full review
Pros
Zoho
  • Manage big databases. We have a large database of contacts and partners (more than 5,000 contacts), which are updated day by day, as a result of our participation in conferences, webinars, etc. For this reason, we needed a platform that would allow us to always have our database up to date, and accessible and editable by any member of the company.
  • Pipelines. Pipelines are very necessary in our daily lives, since we present many service proposals to different clients, and until now we control the status very manually. With Bigin by Zoho CRM, we can have all this information centralized in a single place, and know at all times the status of the service proposals we present (sent, pending decision, lost, won...).
  • Product definition. The product definition block has allowed us to further structure our typologies of products and services. At least, it has allowed us to reflect on them and what is the best way to package the service offered.
  • Control panel. The control panel has been very useful for us to be able to quickly see the main indicators (offers presented, next actions to be taken, etc.).
Read full review
HubSpot
  • Timeline view and conversation log is extremely helpful and an underrated feature; this is in addition to the entire user profile view.
  • Task management is simple but effective.
  • Deal and company tracking with stakeholder management inside companies / deals is very handy; we know what is happening even though we might not be directly working on it.
  • Gmail integration is quite smooth along with email tracking.
Read full review
Cons
Zoho
  • I would like to link the same contact to more than one company.
  • I would like to be able to use only the name field, but I need to use first and last name
  • I would like to have a plan where there is no limit on the number of customizable fields
Read full review
HubSpot
  • More of an integration issue I think than a problem with HubSpot CRM, but we have AirCall integrated for direct phone lines and synching with individual users for outbound calls. Opening Aircall to make an outbound call automatically generates a new client - unattached to a company record as an orphan.
  • Historical records with activities is awesome but when creating a deal it isn't always a choice to capture last 30 days of history. When it is an option and you click to add that to a deal you can see all the activity items and people who have done anything with the "file".
  • I would like to see more native options for automation.
Read full review
Likelihood to Renew
Zoho
Sales Development Representative Account Executivessss sssssssssssssssss ss ssss s ss s ssssss ss s s ss sss sssssss sssss s ssssssss sssss sss sssssssssssssss ss ss sss sssss s ssss sssssss s s s s ssss sss s s ss ss ssss s s sssssss s ssssssssss sssss sss ss eads sd
Read full review
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
Usability
Zoho
An application that offers you simplicity in use and does not burden you with useless functions or buttons but at the same time gives you the flexibility you need. It is much more user-friendly than HubSpot and the technical support is at the level of excellence. There is even a function through which you can record your monitor. O aplicatie care iti ofera simplitate in folosire si nu te incarca cu functii sau butoane nefolositoare dar in acelasi timp iti ofera flexibilitatea de care ai nevoie.Este cu mult mai prietenos cu utilizatorii decat HubSpot iar suportul tehnic este la nivel de excelenta. Exista chiar si o functie prin care iti poti inregistra monitorul.
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HubSpot
It's designed to get started quickly. The basic level of features and functions is elementary to use. It's highly adaptable to your organization's needs and how you want to utilize the CRM. It can be easily accessed via the web and mobile, and has been seamlessly integrated into other tools we use outside of Hubspot.
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Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Implementation Rating
Zoho
No answers on this topic
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
Read full review
HubSpot
Comparing all the CRMs, HubSpot has excellent third-party integration tools that can get you integrated with any native app within seconds and let you sync all the data instantly. The deal pipeline is well synchronized to help you prioritize deals and send contracts to win the deal and bring in business. I didn't find this in any other CRMs, and it's a very important factor for any startup to thrive.
Read full review
Return on Investment
Zoho
  • I was able to migrate from Hubspot CRM easily saving me hours of time
  • I have recieved 5 x replies to the email sequence i set up since i started using it
  • I have improved lead conversion by 5% so far
Read full review
HubSpot
  • Tough to measure specifically, but time gained by having contacts available at-a-glance
  • Approximately 12% increase in Sales team following up on quotes, leading to a 4-7% increase in positive outcomes from conversations with customers (negotiations whereas they may have been lost previously with no post-quote contact)
Read full review
ScreenShots

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.