What users are saying about
26 Ratings
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Score 8.8 out of 100
25 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Bigin by Zoho CRM

Choosing Bigin by Zoho CRM is a good option if you are a growing small or medium-sized company with a hard time managing Google Sheets, as it is less cluttered than other CRMs and makes it easier to manage deals with little automation.
Achir saxena | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bigin by Zoho CRM
9.5
SAP Sales Cloud
Customer data management / contact management
Bigin by Zoho CRM
10.0
SAP Sales Cloud
Workflow management
Bigin by Zoho CRM
9.0
SAP Sales Cloud
Opportunity management
Bigin by Zoho CRM
9.5
SAP Sales Cloud
Integration with email client (e.g., Outlook or Gmail)
Bigin by Zoho CRM
9.5
SAP Sales Cloud
Interaction tracking
Bigin by Zoho CRM
9.5
SAP Sales Cloud

Marketing Automation

Bigin by Zoho CRM
9.5
SAP Sales Cloud
Lead management
Bigin by Zoho CRM
10.0
SAP Sales Cloud
Email marketing
Bigin by Zoho CRM
9.0
SAP Sales Cloud

CRM Project Management

Bigin by Zoho CRM
9.5
SAP Sales Cloud
Task management
Bigin by Zoho CRM
9.5
SAP Sales Cloud

CRM Reporting & Analytics

Bigin by Zoho CRM
9.8
SAP Sales Cloud
Pipeline visualization
Bigin by Zoho CRM
9.5
SAP Sales Cloud
Customizable reports
Bigin by Zoho CRM
10.0
SAP Sales Cloud

Customization

Bigin by Zoho CRM
9.0
SAP Sales Cloud
Custom fields
Bigin by Zoho CRM
9.0
SAP Sales Cloud

Security

Bigin by Zoho CRM
9.8
SAP Sales Cloud
Single sign-on capability
Bigin by Zoho CRM
9.5
SAP Sales Cloud
Role-based user permissions
Bigin by Zoho CRM
10.0
SAP Sales Cloud

Social CRM

Bigin by Zoho CRM
10.0
SAP Sales Cloud
Social data
Bigin by Zoho CRM
10.0
SAP Sales Cloud
Social engagement
Bigin by Zoho CRM
10.0
SAP Sales Cloud

Integrations with 3rd-party Software

Bigin by Zoho CRM
9.0
SAP Sales Cloud
Marketing automation
Bigin by Zoho CRM
9.0
SAP Sales Cloud

Platform

Bigin by Zoho CRM
9.5
SAP Sales Cloud
Mobile access
Bigin by Zoho CRM
9.5
SAP Sales Cloud

Pros

Bigin by Zoho CRM

  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Hildah Kay | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

Bigin by Zoho CRM

  • Call lag needs fixing; I hate when we're stuck in middle of the conversation
  • Zoho products are seamless to integrate with, but other software is inconvenient, with less documentation there
Achir saxena | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Usability

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Bigin by Zoho CRM operates easily, as most of the features are automated, and there is a full guide for that. Also, Bigin allows customization of most of the activities, which ensures that results attained are specific and practical to interpret. The customer assistance notion from Bigin is always right, as they completely make a follow up concerning the new clients. Lastly, Bigin through social site engagement, the software learns what bothers or matters to the clients
Hildah Kay | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Support Rating

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Almost every task you need to learn about has a large amount of documentation available. However, my rating is based on my recent interaction with the developer. Although I was satisfied with the service, I deducted one point since getting them on the phone took me three to four days.
Achir saxena | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Alternatives Considered

Bigin by Zoho CRM

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Hildah Kay | TrustRadius Reviewer

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

Bigin by Zoho CRM

  • Better prospect data management; not missing any important contact information
  • Time saver--It has both email and calling capabilities, so switching between applications isn't necessary anymore
  • Increased productivity by speeding up closing deals
Achir saxena | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Screenshots

SAP Sales Cloud

Pricing Details

Bigin by Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bigin by Zoho CRM Editions & Modules

Edition
Express$7.001
  1. per user
Additional Pricing Details

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Sales Cloud Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bigin by Zoho CRM
9.5
SAP Sales Cloud
7.5

Usability

Bigin by Zoho CRM
9.5
SAP Sales Cloud

Support Rating

Bigin by Zoho CRM
9.5
SAP Sales Cloud
7.0

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