Bigin by Zoho CRM vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.6 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
SAP Sales Cloud
Score 8.7 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
Bigin by Zoho CRMSAP Sales Cloud
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
No answers on this topic
Offerings
Pricing Offerings
Bigin by Zoho CRMSAP Sales Cloud
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
Bigin by Zoho CRMSAP Sales Cloud
Considered Both Products
Bigin by Zoho CRM

No answer on this topic

SAP Sales Cloud
Chose SAP Sales Cloud
Since the business model was complex, it was easy to single out the products that missed any of the critical feature or extent of the customization of the need for the industry we work in and is implementing internally. The other product lagged behind the scalability to which …
Chose SAP Sales Cloud
  • Contact management
  • Lead management
  • Opportunity management
Top Pros
Top Cons
Features
Bigin by Zoho CRMSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.0
58 Ratings
4% above category average
SAP Sales Cloud
8.1
114 Ratings
5% above category average
Customer data management / contact management8.755 Ratings8.6111 Ratings
Workflow management8.356 Ratings8.4112 Ratings
Opportunity management8.655 Ratings8.2108 Ratings
Integration with email client (e.g., Outlook or Gmail)8.052 Ratings8.1104 Ratings
Contract management6.323 Ratings7.9106 Ratings
Interaction tracking8.150 Ratings8.2105 Ratings
Territory management00 Ratings7.799 Ratings
Quote & order management00 Ratings8.1103 Ratings
Channel / partner relationship management00 Ratings7.6104 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.1
49 Ratings
7% above category average
SAP Sales Cloud
7.7
101 Ratings
2% above category average
Lead management8.846 Ratings7.5100 Ratings
Email marketing7.543 Ratings7.988 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
8.1
48 Ratings
6% above category average
SAP Sales Cloud
7.8
109 Ratings
3% above category average
Task management8.248 Ratings7.9105 Ratings
Reporting8.124 Ratings8.099 Ratings
Billing and invoicing management00 Ratings7.690 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.2
51 Ratings
7% above category average
SAP Sales Cloud
8.1
108 Ratings
5% above category average
Pipeline visualization8.651 Ratings7.8101 Ratings
Customizable reports7.844 Ratings8.3104 Ratings
Forecasting00 Ratings8.3101 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.4
54 Ratings
10% above category average
SAP Sales Cloud
7.9
105 Ratings
4% above category average
Custom fields8.454 Ratings8.1105 Ratings
Custom objects00 Ratings7.6101 Ratings
Scripting environment00 Ratings8.188 Ratings
API for custom integration00 Ratings7.693 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.7
51 Ratings
4% above category average
SAP Sales Cloud
8.7
108 Ratings
4% above category average
Single sign-on capability8.742 Ratings9.1103 Ratings
Role-based user permissions8.749 Ratings8.4102 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
7.5
31 Ratings
2% above category average
SAP Sales Cloud
7.4
77 Ratings
1% above category average
Social data7.530 Ratings7.877 Ratings
Social engagement7.530 Ratings7.075 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.1
40 Ratings
12% above category average
SAP Sales Cloud
8.0
91 Ratings
10% above category average
Marketing automation8.140 Ratings8.187 Ratings
Compensation management00 Ratings8.074 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.5
52 Ratings
13% above category average
SAP Sales Cloud
7.9
94 Ratings
6% above category average
Mobile access8.552 Ratings7.994 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
SAP Sales Cloud
8.0
97 Ratings
6% above category average
Case management00 Ratings7.392 Ratings
Call center management00 Ratings8.487 Ratings
Help desk management00 Ratings8.289 Ratings
Best Alternatives
Bigin by Zoho CRMSAP Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMSAP Sales Cloud
Likelihood to Recommend
9.1
(58 ratings)
8.6
(125 ratings)
Likelihood to Renew
9.1
(1 ratings)
8.9
(7 ratings)
Usability
8.7
(29 ratings)
6.7
(7 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
6.3
(7 ratings)
8.8
(10 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.4
(85 ratings)
User Testimonials
Bigin by Zoho CRMSAP Sales Cloud
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
Read full review
SAP
In my opinion, SAP Sales Cloud is best suited for businesses with complicated sales operations and various customer needs. It allows you to customize dashboards and reports, automate lead scoring and follow-ups, and gain real-time insights into sales pipelines. However, because of its broad capabilities and customization decisions, it may not be suitable for smaller firms or startups with simple sales processes. Smaller companies with limited budgets may struggle to cover the expenses of setting up and maintaining the SAP Sales Cloud.
Read full review
Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Read full review
SAP
  • As a comprehensive end-to-end sales CRM platform, we mostly use SAP Sales Cloud.
  • SAP Sales Cloud does improve sales speed, streamline intricate use cases, and provide additional insight into every customer.
  • Our team is able to make better decisions thanks to the information and data it offers, which ultimately results in higher income.
  • Our sales team is now more productive
Read full review
Cons
Zoho
  • I would like to link the same contact to more than one company.
  • I would like to be able to use only the name field, but I need to use first and last name
  • I would like to have a plan where there is no limit on the number of customizable fields
Read full review
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
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Likelihood to Renew
Zoho
Because it is good.
Read full review
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Usability
Zoho
Overall it does a perfect job at all the basics, plus more. There are obviously always going to be some features that you feel are missing, or things that you may wand done differently. but with the value for money, you really can't complain.
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SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
Read full review
Reliability and Availability
Zoho
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Read full review
Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Online Training
Zoho
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
Read full review
Implementation Rating
Zoho
No answers on this topic
SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
Read full review
Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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SAP
Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
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Scalability
Zoho
No answers on this topic
SAP
SAP Sales Cloud scalability and flexibility are highly beneficial to our global operations; we can easily manage additional languages, regions, and currencies.......... with great simplicity, we can manage a high volume of data(of sales, customers....)and perfectly handle increased data loads and transactions. It becomes much easier to maintain performance effectively. SAP Sales Cloud gives us options to add and modify features as per our needs for ease of adapting to our daily growing business and changing situations.
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Return on Investment
Zoho
  • I was able to migrate from Hubspot CRM easily saving me hours of time
  • I have recieved 5 x replies to the email sequence i set up since i started using it
  • I have improved lead conversion by 5% so far
Read full review
SAP
  • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
  • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
  • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
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ScreenShots

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization