Chili Piper vs Drift

Likelihood to Recommend

Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:

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Verified User

Employee in Sales

Marketing & Advertising Company, 201-500 employees

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It is recommended for any company; it is a comprehensive tool for teams interested in strengthening business management and improving efficiency. It allows you to automatically schedule support with customers, thus saving a lot of time. Large companies can establish a chat and communication between potential customers, answering their questions quickly; allow you to monitor and track your leads and new leads, to make it fully functional, it has a very affordable value so that it can be used in all companies, it will not affect their economic aspects.

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Michael Guth

CMO (Chief Marketing Officer)

Spectrum ReachMarketing & Advertising, 1001-5000 employees

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Pros

Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
Meeting Buffer functionality assures that AEs won't be booked back-to back.
I can send the link to each of my meeting templates for different prospects

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Kathryn Penner

Sales Development Representative

SendosoComputer Software, 201-500 employees

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Easy to implement - we were up on our site in hours.
Increases the volume and quality of buyer conversations - visitors get to value faster and qualify themselves by chatting in.
Surfaces relevant experiences and content to people faster based on targeted use cases.
Brings your brand to the prospect experience to stand out in the market. For example, our mascot Ollie Llama welcoming visitors on the homepage with funny llama.

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Ben Battaglia

Director of Marketing

LessonlyComputer Software, 51-200 employees

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Cons

They are continually improving their offering and we've seen great leaps over the past 2 years.
Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
Faster load times, but we can’t complain too much!

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Jonathan Jerozal

Sales Development Representative

SendosoInformation Technology & Services, 51-200 employees

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Whenever there have been challenges with the product, the team has always been hungry to fix the issues that we raise.
In-platform reporting on conversion metrics can be improved. For example, it's not possible to report on business vs non business email capture rate (currently reported by our CSM every week), and to get the most detail about meetings that have been booked, you have to export data and review in Sheets/Excel. Drift responds quickly, and they're already working on this... so by the time you read this review, the reports will probably be fully functional in the platform.

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Adrian Cohn

Director of Brand Strategy and Communications

SmartlingInformation Technology & Services, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$15 per user, per month

Chili Piper Editions & Modules

Edition

Spicy	$15¹
Hot	$25¹
Concierge	$200²
Concierge Live	$350²

per user, per month
flat per month

Additional Pricing Details

Onboarding and Support are included at no additional charge.

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

—

Drift Editions & Modules

—

Additional Pricing Details

—

Usability

No score

No answers yet

No answers on this topic

Drift 7.3

Based on 3 answers

The customer-facing usability is great, but managing drift from the back end can be challenging at times. This is mainly due to slow loading speeds when it comes to editing or viewing routing. Coupling this with no autosave function, changes are hard to make and can easily be lost.

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Verified User

Analyst in Marketing

Security & Investigations Company, 501-1000 employees

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Support Rating

Chili Piper 8.2

Based on 16 answers

Support was very responsive during our integration phase, and after that too.
They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.

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Sasha Galkova

Sales Operations Administrator

ChatmeterMarketing & Advertising, 51-200 employees

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Drift 7.9

Based on 3 answers

The Drift team has been remarkably responsive to me. From support reps available in-app, to my account manager committed to my long-term success, to regular connections and interactions with their leadership team. They have been wholeheartedly committed to answering every question and solving every issue so that we can succeed as a team, and I can succeed as a marketer!

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Ben Battaglia

Director of Marketing

LessonlyComputer Software, 51-200 employees

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Alternatives Considered

Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.

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Daniel McHugh

Market Manager: Strategic Partners & Performance Based Partnerships

ABILITY NetworkHospital & Health Care, 1001-5000 employees

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I have used a few different chat platforms, the most popular one being Intercom. They both have some similarities in functionalities and features. I have had more success with Drift and the calendar link/automation. I love the fact that a prospect can easily find my calendar link and book a demo without needing to speak with me.

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Verified User

Employee in Sales

Information Technology and Services Company, 51-200 employees

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Return on Investment

More demos held by simplifying the scheduling process. More demos = more opportunities
Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
Integration with Salesforce.com saved our reps time because they didn't have to log activities manually

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Verified User

Account Manager in Sales

Computer Software Company, 51-200 employees

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Save time by allowing your inbound audience to access what they want immediately through Drift bots.
Reducing friction you will increase your inbound audience engagement traffic.
With Drift, our company has increased our qualified sales meetings booked more than 3x than when we used forms.

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Rachel Green

Marketing Demand Generation Manager

DyKnowEducation Management, 11-50 employees

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Chili Piper

Drift

Attribute Ratings

Likelihood to Recommend

Chili Piper

Drift

Usability

Chili Piper

Drift

Support Rating

Chili Piper

Drift

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Chili Piper Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Drift Editions & Modules

Additional Pricing Details

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

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