Chili Piper vs Drift

• Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
• Meeting Buffer functionality assures that AEs won't be booked back-to back.
• I can send the link to each of my meeting templates for different prospects

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• Bot - which is an out of the box feature of Drift. It is pre-configured for basic conversations and works really good. Business processes can be easily incorporated in Drift with it amazing user interface which makes it even more powerful.
• Playbooks - is also one of the great feature of Drift. Playbooks acts as guides. The modification of playbooks is super easy. Also, building them is also an easy task and storage and presentation is automatically taken care by Drift, itself.
• Integration with salesforce - Today, enormous number of companies use Salesforce and integration with it is supported out of the box. Therefore, no extra effort is required to make the integration happen. Just set the right URLs with credentials, and you're all set.

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• They are continually improving their offering and we've seen great leaps over the past 2 years.
• Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
• Faster load times, but we can’t complain too much!

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• Whenever there have been challenges with the product, the team has always been hungry to fix the issues that we raise.
• In-platform reporting on conversion metrics can be improved. For example, it's not possible to report on business vs non business email capture rate (currently reported by our CSM every week), and to get the most detail about meetings that have been booked, you have to export data and review in Sheets/Excel. Drift responds quickly, and they're already working on this... so by the time you read this review, the reports will probably be fully functional in the platform.

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• More demos held by simplifying the scheduling process. More demos = more opportunities
• Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
• Integration with Salesforce.com saved our reps time because they didn't have to log activities manually

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• Save time by allowing your inbound audience to access what they want immediately through Drift bots.
• Reducing friction you will increase your inbound audience engagement traffic.
• With Drift, our company has increased our qualified sales meetings booked more than 3x than when we used forms.

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