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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chrome Remote Desktop

    Score8.5 out of 10
    N/AChrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.

    $0

    LogMeIn Pro

    Score8.9 out of 10
    N/ALogMeIn Pro is a remote access solution for individuals and small businesses that need to connect to Windows and Mac computers from any location. The platform provides remote desktop access through browsers, desktop applications, and mobile devices. The platform supports remote desktop access via browser, desktop application, and mobile devices. Key features include file transfer, remote printing, multi-monitor display, screen sharing, and 256-bit AES encryption.

    $30

    per month

    Pricing
    Chrome Remote DesktopLogMeIn Pro
    Editions & Modules
    No answers on this topic
    Individuals
    $30.00
    per month
    Power Users
    $70.00
    per month
    Small Businesses
    $129.00
    per month
    Offerings
    Pricing Offerings
    Chrome Remote DesktopLogMeIn Pro
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll plans are billed annually.
    More Pricing Information
    Community Pulse
    Chrome Remote DesktopLogMeIn Pro
    Considered Both Products
    Google
    Chose Chrome Remote Desktop
    No one can beat Chrome Remote Desktop's price! But that price (free) means something--missing features, limited support. For true business use, access to multiple machines, robust support, etc., I'd go with one of the more expensive options.
    Incentivized
    Chose Chrome Remote Desktop
    Bomgar is probably one of the best support/Unattended remote access solutions out there. LogMeIn is a close second. However, the cost of both these solutions can be daunting. However, a third option, Jump Desktop, is slick since it uses a propriety 'fluid' streaming protocol …
    Incentivized
    GoTo formerly LogMeIn
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    86%
    Would buy again
    12 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    92%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    86%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    100%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    100%
    Implementation went as expected
    11 Answers
    Features
    Chrome Remote DesktopLogMeIn Pro
    Remote Administration
    Comparison of Remote Administration features of Chrome Remote Desktop and LogMeIn Pro
    Feature
    Chrome Remote Desktop
    8.3
    21 Ratings
    5% above category average
    LogMeIn Pro
    9.2
    19 Ratings
    15% above category average
    Screen sharing6.720 Ratings9.917 Ratings
    File transfer7.611 Ratings9.718 Ratings
    Instant message7.06 Ratings8.013 Ratings
    Secure remote access with Smart Card authentication9.03 Ratings10.05 Ratings
    Access to sleeping/powered-off computers9.610 Ratings8.817 Ratings
    Over-the-Internet remote session9.121 Ratings10.018 Ratings
    Initiate remote control from mobile8.017 Ratings8.813 Ratings
    Remote management of servers & workstations9.219 Ratings9.716 Ratings
    Remote Active Directory® management7.05 Ratings10.011 Ratings
    Centralized management dashboard9.08 Ratings10.014 Ratings
    Session record9.05 Ratings9.713 Ratings
    Annotations9.04 Ratings6.27 Ratings
    Monitoring and Alerts9.04 Ratings8.412 Ratings
    Multi-platform remote control7.015 Ratings9.315 Ratings
    Best Alternatives
    Chrome Remote DesktopLogMeIn Pro
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    Remote Desktop Manager
    Score9.6 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Chrome Remote DesktopLogMeIn Pro
    Likelihood to Recommend
    9.5
    (21 ratings)
    9.9
    (19 ratings)
    Likelihood to Renew
    7.0
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    8.9
    (7 ratings)
    9.8
    (6 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    3.8
    (7 ratings)
    10.0
    (3 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    Chrome Remote DesktopLogMeIn Pro
    Likelihood to Recommend
    Google
    It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
    Incentivized
    Read full review
    Pros
    Google
    • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
    • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
    • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
    • The mobile app is also really really well done.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
    • You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
    • I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place
    Incentivized
    Read full review
    Cons
    Google
    • More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
    • A way to easier switch between multiple monitors.
    • Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • Slow customer service - we know more about their product than whoever we talk to whenever we call in
    • It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
    • Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    It works great
    Incentivized
    Read full review
    Usability
    Google
    Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    I will give a Rating of 10 for LogMeIn Pro by GoTo's overall usability because it has a centralized Dashboard to access all machines and servers and a very user-friendly User Interface. Also, the remote connectivity is very smooth and reliable as if you are working on your local desktop or laptop.
    Incentivized
    Read full review
    Reliability and Availability
    Google
    No answers on this topic
    GoTo formerly LogMeIn
    Always there as long as there is an internet connection
    Incentivized
    Read full review
    Performance
    Google
    No answers on this topic
    GoTo formerly LogMeIn
    It loads quickly,
    Incentivized
    Read full review
    Support Rating
    Google
    The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
    Incentivized
    Read full review
    Implementation Rating
    Google
    None, its quick and easy
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
    Incentivized
    Read full review
    Alternatives Considered
    Google
    Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost
    Incentivized
    Read full review
    Scalability
    Google
    No answers on this topic
    GoTo formerly LogMeIn
    The view is a little blurry. The resolution could be better
    Incentivized
    Read full review
    Return on Investment
    Google
    • Using Chrome Remote Desktop, we've saved money on remote desktop software.
    • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
    • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • Great to allow workers to work from home. They have remote access easily and can do quick fixes without driving to the office.
    • Hard for supervisors to control work hours. Supervisors do not know when the workers are really working.
    • Being able to even access remotely via smartphone has been impactful to trouble shooting. Your main go to person is traveling and no access to a PC or internet. They can use their smartphone to remote back to the office and fix a quick issue.
    Incentivized
    Read full review
    ScreenShots

    Chrome Remote Desktop Screenshots

    Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.Screenshot of the screen to setup a remote connection.