ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
LogicMonitor
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.
N/A
Pricing
ConnectWise Automate
LogicMonitor
Editions & Modules
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
Enterprise
Contact sales team
Website Monitoring
Contact sales team
Offerings
Pricing Offerings
ConnectWise Automate
LogicMonitor
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Our platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more!
LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.
Because the monitoring was so weak in Kaseya, we were using Kaseya NOC services so that they would keep all the monitors up to date. That was a spectacular failure and they still missed things left, right and centre. We switched to Labtech and saved the costs of a third party …
The other platforms used before migrating to LogicMonitor all have limitations or performance related issues. ConnectWise Automate is a very buggy, unstable platform that is very manual to maintain. The system requires an "Agent" installed on every machine in order for Automate …
LogicMonitor was the most versatile and easy to deploy solution. The data from LogicMonitor could be integrated with our other platforms, so it became the source of truth.
SolarWinds had the big breach just as we left it. We loved how powerful it was, and how customizable - however, it is an ON-Prem tool, and as a growing MSP, that dynamic didn't and couldn't scale. We then moved to Auvik, which had the cleanest GUI and some neat features. That …
Auvik did not provide historical data and could not monitor as many device types as LM. We found the Auvik collector to be more "buggy" and have had less issues with LM. We do feel that Auvik had a better network topology map and would clearly show device relationship. That is …
Auvik was much more simple to use, and the graphical representation of the network topology was very useful for networking. LogicMonitor definitely has the upper hand in the amount of information you can manage, however.
Again, I really want to say how much I like the customization options with LogicMonitor when compared to previous solutions I've worked with. Also want to call out the fact that the deployment and configuration in new managed environments take less of our team's time to …
Auvik and LogicMonitor are very different, but certainly competitors. Both solutions provide alerting. Auvik focuses on network equipment (firewalls, switches, etc), whereas LogicMonitor is more a jack of all trades alerting platform including servers, VMware, and websites.
LogicMonitor is the most stable and reliable monitoring solution I have worked with. Being a SaaS product is a leg up on most solutions like SolarWinds which does not offer a clear cloud offering. Would recommend LogicMonitor over all over products I have used to monitor …
Automate wasn't a dedicated monitoring tool so its not a fair comparison to LogicMonitor. Automate was more of a RMM tool with monitoring built in vs LogicMonitor's dedication to monitoring.
Automate couldn't deal with non-persistent machines. That is the majority of our clients, and they have machines scale up and down based on load. Plus, we don't need an agent to be installed for LogicMonitor to work.
LogicMonitor is head and shoulders above anything we have used before. Traverse was the most feature-rich, but the back-end was cumbersome and problem-prone. But it was not extensible, support was lacking, and product updates were inconsistent.