What users are saying about
Top Rated
120 Ratings
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58 Ratings
Top Rated
120 Ratings
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Score 8.7 out of 100

LogicMonitor

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58 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

LogicMonitor

If you're looking for a complete monitoring/reporting solution that's competitive in terms of pricing and capability, then LogicMonitor really does tick many boxes here. We've not got to test many specific areas (i.e. Linux host/web server monitoring/SQL Server monitoring) in real depth as our trail focus was on network monitoring, but that said we did get to see that this tool really does have a solid and well-deserved place in the infrastructure monitoring marketplace. If you're after a tool that really does offer across the board monitoring with a strong support base and a competitive pricing model, then you would be well served to give LogicMonitor a trail. We trailed the complete product from Computer Associates which is one of the few in the marketplace that I can liken to LogicMonitor (apart from maybe SolarWinds in terms of infra coverage) and their price was through the roof for us (despite being a university).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.8
LogicMonitor
Remote monitoring
ConnectWise Automate
9.3
LogicMonitor
Network device monitoring
ConnectWise Automate
7.5
LogicMonitor
Multiple Server Monitoring
ConnectWise Automate
9.4
LogicMonitor
Multi-device monitoring
ConnectWise Automate
9.1
LogicMonitor
Automated alerts and notifications
ConnectWise Automate
9.0
LogicMonitor

Management Tasks

ConnectWise Automate
8.8
LogicMonitor
Patch Management
ConnectWise Automate
8.9
LogicMonitor
Service configuration management
ConnectWise Automate
8.7
LogicMonitor
Software and hardware inventory
ConnectWise Automate
8.9
LogicMonitor
Policy-based automation
ConnectWise Automate
8.6
LogicMonitor

Reporting

ConnectWise Automate
7.6
LogicMonitor
Performance data reports
ConnectWise Automate
8.3
LogicMonitor
Customizable reporting
ConnectWise Automate
8.2
LogicMonitor
Data visualization
ConnectWise Automate
7.5
LogicMonitor
Risk analysis
ConnectWise Automate
6.5
LogicMonitor

Security

ConnectWise Automate
8.3
LogicMonitor
Data backup and recovery
ConnectWise Automate
7.4
LogicMonitor
Antivirus and malware management
ConnectWise Automate
8.6
LogicMonitor
Adinistraor access control
ConnectWise Automate
9.0
LogicMonitor

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

LogicMonitor

  • Flexibility with datasources - if one does not exist for a specific technology you can create it yourself
  • API - really flexible and easy to work with API to make tasks automated
  • Dashboarding - Simple and easy to use while also being effective
Anonymous | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

LogicMonitor

  • When thinking about monitoring we have two major pieces. Performance metrics and logging. LogicMonitor covers the first very well but currently, it was not in the log monitoring sector. They are currently working on making up ground in that area but have a lot of work to do to get to the level of ELK or Splunk.
  • Intelligent alerting is still a bit young. Knowing how devices are connected to what and alerting only on the device that's having issues is in its infancy. There are ways to configure this but it takes a lot of manual configuration to get it where you want it and needs to be maintained with any changes. We don't normally have a cascade of alerts due to devices failing but in certain environments, it has happened.
William Guertin | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

LogicMonitor

LogicMonitor 8.0
Based on 1 answer
The only reason we would leave logicmonitor would be price. Everything else has been really really good
Anonymous | TrustRadius Reviewer

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

LogicMonitor

LogicMonitor 9.0
Based on 2 answers
It's very good. One area for improvement is the ability to group large quantities of objects together more quickly or disable alerts for specific instances completely very quickly.Alert Tuning is one of the more complex, but entirely necessary parts of the product to use keeping me from rating usability a 10.
Chad Lauterbach | TrustRadius Reviewer

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

LogicMonitor

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

LogicMonitor

LogicMonitor 9.9
Based on 23 answers
I have only had to reach out to them a few times, but it has been a great experience every time. They do not have access into your environment until you enable support access, which is for a set amount of time. This is great because I know that my customers have data privacy unless there is a problem that needs to be addressed. When I am working on developing a new datasource they provide a sandbox account that I am able to do my work in. This allows support as needed in the sandbox environment so I do not need to allow access to production data for that process.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

LogicMonitor

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

LogicMonitor

LogicMonitor 10.0
Based on 3 answers
Pretty straight forward. Not much to say except to speak to Logicmonitor about planning your collector sizes to begin with.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

LogicMonitor

LogicMonitor is head and shoulders above anything we have used before. Traverse was the most feature-rich, but the back-end was cumbersome and problem-prone. But it was not extensible, support was lacking, and product updates were inconsistent.
James Deaton | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

LogicMonitor

  • It is great the pricing model is very flexible so it is easy to scale up and down as requirements change and fluxuate. It is also simple (less than it used to be) so fairly easy to calculate costs - no complexity around interface counts or whatnot - just number of monitored hosts.
  • Very fast to deploy so it is easy to go from a problem one day to a solution the next day - proactively identifying issues instead of responding to end user complaints.
  • LogicMonitor added a killer feature (possibly to compete with Auvik) of configuration management. However it costs a fairly substantial amount just to turn it on whether you have one device or 100. I don't get it - I think a nominal fee per device would align better with the service and customer expectations of the product.
Jason Emery | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogicMonitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
LogicMonitor
9.9

Likelihood to Renew

ConnectWise Automate
8.0
LogicMonitor
8.0

Usability

ConnectWise Automate
3.2
LogicMonitor
9.0

Performance

ConnectWise Automate
3.0
LogicMonitor

Support Rating

ConnectWise Automate
8.0
LogicMonitor
9.9

Online Training

ConnectWise Automate
7.1
LogicMonitor

Implementation Rating

ConnectWise Automate
7.3
LogicMonitor
10.0

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