Top Rated
555 Ratings
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Score 7.7 out of 100
76 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Constant Contact

Constant Contact is terrific for an organization with a marketing budget that would like to send out a variety of emails with visuals, videos, surveys and/or coupons. It's a quick way to reach thousands of potential and/or current customers at a reasonable price. However, for the startup or the company that is very concerned about budget, there is no free version and the monthly paid versions can be a bit more pricey than some comparable competitors.
Jason Carlage | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Constant Contact
8.5
SAP Commerce Cloud (formerly SAP Hybris)
WYSIWYG email editor
Constant Contact
8.4
SAP Commerce Cloud (formerly SAP Hybris)
Dynamic content
Constant Contact
8.0
SAP Commerce Cloud (formerly SAP Hybris)
Ability to test dynamic content
Constant Contact
8.1
SAP Commerce Cloud (formerly SAP Hybris)
Landing pages
Constant Contact
8.6
SAP Commerce Cloud (formerly SAP Hybris)
A/B testing
Constant Contact
9.0
SAP Commerce Cloud (formerly SAP Hybris)
Mobile optimization
Constant Contact
8.1
SAP Commerce Cloud (formerly SAP Hybris)
Email deliverability reporting
Constant Contact
8.9
SAP Commerce Cloud (formerly SAP Hybris)
List management
Constant Contact
8.8
SAP Commerce Cloud (formerly SAP Hybris)
Triggered drip sequences
Constant Contact
8.2
SAP Commerce Cloud (formerly SAP Hybris)

Reporting & Analytics

Constant Contact
8.4
SAP Commerce Cloud (formerly SAP Hybris)
Dashboards
Constant Contact
8.0
SAP Commerce Cloud (formerly SAP Hybris)
Standard reports
Constant Contact
8.7
SAP Commerce Cloud (formerly SAP Hybris)
Custom reports
Constant Contact
8.7
SAP Commerce Cloud (formerly SAP Hybris)

Online Storefront

Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Product catalog & listings
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Product management
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Bulk product upload
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Branding
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
7.7
Mobile storefront
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Product variations
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Website integration
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
7.6
Visual customization
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
7.4
CMS
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
7.6

Online Shopping Cart

Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Abandoned cart recovery
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Checkout user experience
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.6

Online Payment System

Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.9
eCommerce security
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.9

eCommerce Marketing

Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Promotions & discounts
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Personalized recommendations
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.7
SEO
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
7.7

eCommerce Business Management

Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Multi-site management
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Order processing
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Inventory management
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.7
Shipping
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Custom functionality
Constant Contact
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Pros

Constant Contact

  • We are a huge fan of the numerous templates that may be used for designing emails.
  • Constant Contact also allows for our organization's brand (logo, colors, and fonts) to be easily incorporated into designs.
  • The metrics and data gathered from email campaigns is very detailed and helpful.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

Constant Contact

  • This system is great and I do not have much to say against, I just wish they could improve the search filter of email campaigns made previously, and include a search field that allows you to find campaigns related to the phrase name included in that field of search.
  • I really don't have any dislikes with the software now that I am familiar with the product.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

Constant Contact

Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.0
Based on 3 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 4.3
Based on 5 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Constant Contact

I think if I were coming in with nothing in hand, I would have chosen MailChimp over Constant Contact. Constant Contact won because it was the incumbent and we're satisfied.The time and operating cost of moving from one platform to another was higher than the expected return on that change. I don't think anything about Constant Contact is much better or worse, in my view, than the other.Pretty lukewarm, I know. But it's honest!
Jeff Bramhall | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud works great in addition to the SAP Analytics Cloud we previously had implemented. Both work wonderfully together hand in hand. We made the decision to supplement SAP Analytics Cloud with SAP Commerce Cloud after have such a great experience with the platform. SAP Commerce Cloud has improved business in so many aspects. It has been a great purchase decision
Anonymous | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Many of our clients use a variety of email management services, and Constant Contact is usually chief among them. This keeps our team sharp and up to date for customer service inquiries.
  • Constant Contact is extremely reliable. It's been applicable and has grown with trends in digital marketing over the last decade to stay at the top as a best-in-class provider.
  • The reporting tools help to give a sense of how well campaigns are performing (or not performing) and gives insight on how to create future campaigns in more effective ways.
  • The lack of Google Analytics integration on the app is a hinderance for marketing managers who use the robust API on a variety of other platforms that seamlessly integrate with the service.
  • Higher pricing for integrating social media and surveys, and other additional service, is a drawback for the average user on a budget – especially when competitors offer those services for free.
Jorden Beatty | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Pricing Details

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Constant Contact
8.1
SAP Commerce Cloud (formerly SAP Hybris)
7.8

Likelihood to Renew

Constant Contact
8.0
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

Constant Contact
8.9
SAP Commerce Cloud (formerly SAP Hybris)
9.0

Reliability and Availability

Constant Contact
9.0
SAP Commerce Cloud (formerly SAP Hybris)

Performance

Constant Contact
10.0
SAP Commerce Cloud (formerly SAP Hybris)

Support Rating

Constant Contact
3.0
SAP Commerce Cloud (formerly SAP Hybris)
4.3

Online Training

Constant Contact
10.0
SAP Commerce Cloud (formerly SAP Hybris)

Implementation Rating

Constant Contact
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.0

Scalability

Constant Contact
10.0
SAP Commerce Cloud (formerly SAP Hybris)

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