Coveo Qubit vs Dynamic Yield | TrustRadius

What users are saying about

Score 7 out of 10

Based on 197 reviews and ratings

Score 9.2 out of 10

Based on 88 reviews and ratings

Pros

Qubit platform uses solid testing algorithms and delivers reliable reporting and analytics of testing campaigns. The dashboard section is easy to use and provides a good high level overview of the core campaign metric performances.
On-boarding and implementation of Qubit technology was painless and well handed throughout the entire process even with more complicated platforms.
Turn-around time for development and testing of campaigns is extremely fast. This enables the business to have a much higher throughput of tests and allows for quick validation of ideas rather than having to wait for months before a test is ready to go live on production site.

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Verified User

Manager in Other

Leisure, Travel & Tourism Company, 1001-5000 employees

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Product recommendations are easy to set up, and powerfully personalizable through either hands on refining or automated A/B testing
Customer insights are easy to set up and can be applied retroactively to data
A/B testing anything from different graphics to copy to page layouts is easy to set up and implement site wide

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Web Content Specialist

Scully & ScullyRetail, 51-200 employees

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Cons

While they do work very closely with us, especially our success manager, more involvement on a technical level or a dedicated engineer, would be a great advantage. We develop a lot of experiences in house and, like all companies that dev in house, we have our own way of working. A dedicated engineer that got to know us better as well and understood how we work could only help. Sometimes, a few errors can get through QA due to this.

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Verified User

Employee in Marketing

Retail Company, 501-1000 employees

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Their support team may delay when the issue has some complexity.
Some integrations, like the triggered emails, can be more simple.
Lack of a report to show the value of the tool. Right now, it requires some work to achieve this.
I miss some CDP capabilities to create better segmentation.

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Fernando Gavarron

Senior Data Analyst and Personalization consultant

MetriplicaInternet, 11-50 employees

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Likelihood to Renew

Coveo Qubit 8.1

Based on 29 answers

Qubit is currently providing resources and support we do not have internally. Our relationship managers are exceptional and I feel well informed and well supported by their team. The tool is nice, but our contacts from the company are the real reason to maintain our relationship. They work hard for clarity and continue to help us push for additional opportunities.

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Manager of 360° Experience

WaterFilters.NETConsumer Goods, 51-200 employees

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Dynamic Yield 9.1

Based on 4 answers

implementation took a long time but also, DY has really proven that they are transforming and adapting their platform to be more user friendly and the right technology choice for their brand or company

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Lanie DePasquale

Ecommerce Manager

Kopari BeautyCosmetics, 11-50 employees

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Usability

Coveo Qubit 7.1

Based on 17 answers

Very simple user interface, built on top of advanced functionality, makes the platform easy to use. The team at Qubit are also very open to feedback and introduce new and useful features fairly often. On the reporting side, the inbuilt dashboard reports are good for a top-level view of test results, and Qubit have made a lot of their output data available should you wish to run your own analysis

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Web Manager

Joe BrownsRetail, 51-200 employees

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Dynamic Yield 7.5

Based on 18 answers

It's a fairly easy program to navigate, but given the depth and scope of capabilities available in the program, it takes a fair bit of time (and handholding—in my experience at least) to fully familiarize and use all that the program offers.

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Verified User

Employee in Product Management

Retail Company, 201-500 employees

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Reliability and Availability

Coveo Qubit 9.0

Based on 6 answers

I would say that the Qubit account managers are always available for any request. We have a lot of different promotions that could always do with last minute optimizing or changes and Qubit can be relied on to get this changes up and running in an impressive amount of time, so that we don't need to patch live or wait for the next IT sprint. Invaluable to our business.

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UX Design Lead

Green Smoke LLCConsumer Electronics, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

Coveo Qubit 7.3

Based on 42 answers

Technology is good for A/B testing and personalisation - allowing any team with a dedicated developer to create test relatively easily and to report/analyse them in a fair amount of details. Some advanced features, especially on the set up of test cells, are dearly missing.Unfortunately, new features are often not free of bugs...Also, support is sub-par, which means new features are realised without proper documentation, example or training (but of our Qubit counterparts and internally).

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Verified User

Director in Marketing

Retail Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Support Rating

Coveo Qubit 6.8

Based on 38 answers

Qubit are supportive and flexible in providing support. They are happy working out of usual hours, even on weekends and if I have any doubts about the set up of an experience they’re quick to respond and willing to check my work. On particularly big revenue days they monitor our account and they’re quick to identify and problem solve any issues.

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Verified User

Manager in Other

Apparel & Fashion Company, 501-1000 employees

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Dynamic Yield 8.6

Based on 74 answers

Allison Schwartz, Customer Success Manager at Dynamic Yield has been nothing less than amazing and stellar! She really sets the standard for customer success and support. Their technical support is fast and reliable, and their educational resources are top of the line

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Verified User

Administrator in Other

Automotive Company, 201-500 employees

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In-Person Training

Coveo Qubit 8.0

Based on 6 answers

The training was great, but would be great to have a script or PDF with some explanations of the qubit JS layer. Without the script you can just try to learn on your own, so the training is not as powerfull as it could be. On the other hand - would be great to have training related to reading statistics or personalisation.

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UX designer // Web Project Manager

WoolOversRetail, 51-200 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Coveo Qubit 7.4

Based on 16 answers

Implementation couldn't be easier. All we needed to do was insert the tag. (easy) and set up the data layer. (dev required)This was pretty smooth in comparison to some of the other tools we use on our site, and was done in less than a day.Note : Data needs to be collected for a set period of time before you can accurately rely on the data that you are receiving. This is normal though with everyone else that we have used

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Senior Ecommerce Manager

The Jewel Hut & T.H. BakerRetail, 201-500 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

At the time of taking the product, we found no comparable alternatives. Since then, the product has only grown from strength to strength, so it still does not have any comparable competitors that offer both the technical product and business knowledge that Qubit can. Google appear to offering a competing product which may be one to watch in future, and something for Qubit to keep an eye on

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Senior Business Analyst

CeX Webuy.comRetail, 5001-10,000 employees

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Oracle Maxymiser is very clunky and hard to code with. Previewing changes was a challenge and development for fixes were slow
Optimizely - Great for coding. Fast and efficient. Everything worked great. They were limited at personalization triggers though and their costs were expensive.
Monetate - Evaluated but their UI was hard to use.

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Mobile Marketing Manager

Lamps PlusRetail, 5001-10,000 employees

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Scalability

Coveo Qubit 8.7

Based on 6 answers

Our requirements change throughout the year like most E Commerce retailers. At Christmas and Peak we're dealing with around ten times the usual traffic on the site. Qubit had no problems with this at all, tests continued to fire, and stats were still reported accurately. I don't think that it is the most server intensive .js anyway, but we have seen no issues at all.

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Senior Ecommerce Manager

The Jewel Hut & T.H. BakerRetail, 201-500 employees

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No score

No answers yet

No answers on this topic

Return on Investment

Faster recognition of customer needs - finding out exactly what customers are doing when they come on site.
Assessment of online assets for effectiveness and improvements - facilitated the analysis of 500 online feedback questionnaires for a campaign.
Mapping out lead conversion and helping identify opportunities to improve it.

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Campaign Manager

Legal & GeneralFinancial Services, 5001-10,000 employees

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Most tests have had a positive impact on either revenue or conversion rate - quite often in double digits.
Dynamic Yield has also helped us to stop some particular initiatives through direct interaction with the customer base via questionnaires or by a test proving negative quicker than rolling out a permanent feature.

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Senior Digital Change Manager

Boux AvenueRetail, 201-500 employees

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Screenshots

See All (9) Coveo Qubit Screenshots

See All (4) Dynamic Yield Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

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