What users are saying about
25 Ratings
21 Ratings
25 Ratings
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Score 9.4 out of 100
21 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
SAP Sales Cloud
Customer data management / contact management
Creatio
9.9
SAP Sales Cloud
Workflow management
Creatio
9.6
SAP Sales Cloud
Territory management
Creatio
9.1
SAP Sales Cloud
Opportunity management
Creatio
9.6
SAP Sales Cloud
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
SAP Sales Cloud
Contract management
Creatio
9.5
SAP Sales Cloud
Quote & order management
Creatio
10.0
SAP Sales Cloud
Interaction tracking
Creatio
9.2
SAP Sales Cloud
Channel / partner relationship management
Creatio
9.4
SAP Sales Cloud

Customer Service & Support

Creatio
9.1
SAP Sales Cloud
Case management
Creatio
9.7
SAP Sales Cloud
Call center management
Creatio
8.5
SAP Sales Cloud
Help desk management
Creatio
9.1
SAP Sales Cloud

Marketing Automation

Creatio
9.6
SAP Sales Cloud
Lead management
Creatio
9.6
SAP Sales Cloud
Email marketing
Creatio
9.5
SAP Sales Cloud

CRM Project Management

Creatio
9.0
SAP Sales Cloud
Task management
Creatio
9.4
SAP Sales Cloud
Billing and invoicing management
Creatio
8.2
SAP Sales Cloud
Reporting
Creatio
9.5
SAP Sales Cloud

CRM Reporting & Analytics

Creatio
9.5
SAP Sales Cloud
Forecasting
Creatio
9.4
SAP Sales Cloud
Pipeline visualization
Creatio
9.4
SAP Sales Cloud
Customizable reports
Creatio
9.5
SAP Sales Cloud

Customization

Creatio
9.9
SAP Sales Cloud
Custom fields
Creatio
9.9
SAP Sales Cloud
Custom objects
Creatio
9.9
SAP Sales Cloud
Scripting environment
Creatio
10.0
SAP Sales Cloud
API for custom integration
Creatio
9.8
SAP Sales Cloud

Security

Creatio
9.2
SAP Sales Cloud
Single sign-on capability
Creatio
9.1
SAP Sales Cloud
Role-based user permissions
Creatio
9.2
SAP Sales Cloud

Social CRM

Creatio
9.4
SAP Sales Cloud
Social data
Creatio
9.2
SAP Sales Cloud
Social engagement
Creatio
9.7
SAP Sales Cloud

Integrations with 3rd-party Software

Creatio
8.4
SAP Sales Cloud
Marketing automation
Creatio
8.4
SAP Sales Cloud

Platform

Creatio
9.0
SAP Sales Cloud
Mobile access
Creatio
9.0
SAP Sales Cloud

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
SAP Sales Cloud
7.5

Support Rating

Creatio
SAP Sales Cloud
7.0

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