Likelihood to Recommend CrowdCompass was the best part of
Cvent each time I used it, from the ease of use to the customer service and handholding. I would recommend it for anyone using
Cvent Event Management for an in-person event. I know
Cvent just rolled out their virtual event hub though, so for virtual and hybrid events that are employing the
Cvent family of tools, I would probably say CrowdCompass is unnecessary.
Read full review The capability to check in customers using a simple phone app allows offloading a lot of box office tasks to unskilled ushers and volunteers. It's just circumspect for all our ticketing needs.
Read full review Pros Provides attendees with their personalized schedules at their fingertips. Facilitates networking through the ability to set appointments and send messages with other attendees, and inspires competition with The Game and Click challenges. Gives attendees the ability to view handouts, take notes and download the information to their personal computers when they get back to their offices. Read full review Thundertix is a WONDERFUL price that allows us to sell more tickets and increase our profits. The pricing of Thundertix is lower cost than anything else in the market. Thundertix is always innovating and adding to features relevant to the current market. Thundertix has great customer service, especially if you are willing to pay the premium price for over the phone customer support. Read full review Cons Last year, the gamification did not allow much customization, which was a shame. I hope that by the time I am ready to build my 2020 app, this function has been expanded The app to upload/edit push notifications was only available on iPhone so I had to have another team member handle that seems I have an android phone. Emails (invites, etc.) often go to junk. Read full review For the money, I honestly don't have a single critique. Some of the larger companies offer a few more features, but we believe that most of those bells and whistles are not worth a significant increase in price. Our venue is a 160 seat venue. Thundertix is ideal for this. I do not know how Thundertix would translate to a 15,000 venue. It is not what we deal with. We are involved in some higher ticket events, but those are all General Admission so I do not have to deal with 15,000 reserved seats. Read full review Likelihood to Renew We have been using CrowdCompass for 3 years and it has all of the capabilities and functionality that we need, it's easy to use, and Cvent is always implementing new features and enhancements to keep up with the latest trends and technology.
Read full review We have been with them for over a decade and have no interest in leaving.
Read full review Usability It is very easy to use as everything is very intuitive. Configurating an app does not take too much time at the end, especially as soon as you already have done one as you can dupplicate the entire content. This is very practical when you use the app for annual events. Also few elements are not updatable once the app is published. Of course you can't change the entire design and the security settings which is a good thing anyway, but the entire content can be updated which allows you to publish your app quite early in advance to boost the engagement without having to wait to have everything in your hands (for instance the speakers bios or abstracts). Plus by adding more content regularly it encourage your audience to come back also regularly to check what is going on before the event.
Read full review ThunderTix is designed to work where you need it to work regardless of device or platform.
Read full review Reliability and Availability Have not had any issues with availability
Read full review Performance Have had no issues
Read full review Support Rating Once we paid for our apps, I felt like I was left to learn on my own. There are plenty of Help articles available, but no training sessions. I'm a visual learner and having to poke around and use trial and error to build the apps took way too much valuable time away from other parts of my job. It was frustrating and I brought it up with my CrowdCompass contact, but was told that they don't provide any training sessions and if I had questions I should refer to the Help articles or call support.
Read full review They are quick to respond to both calls and email. They also have a robust online set of documentation and tools that offer the possibility of finding your own answer. But, even if you don't use it, ThunderTix never asks the "did you check our online resources" questions. They never complain about emails or calls. They are there to help and do a fantastic job!
Read full review Online Training Our training team walked us through the first set up which really helped me to learn where everything is located as well as all of the features available
Read full review Implementation Rating Don't wait to register with Apple and Google. You can do a lot of prep work prior to setting up CrowdCompass for integration.
Read full review It was an easy transition that took less than a month from planning to implementation
Read full review Alternatives Considered Easier to use interface that directly links with our Cvent registration system. We switched due to this integration, the gamification improvements, the benefits for on-site check-in and session selections, and ease of design/use for our builder team. We have especially enjoyed the New Attendee experience over the look/interface of our previous apps
Read full review AudienceView has some of the oldest and least efficient user interfaces I have ever seen. Theres 5 different websites for the same account to access different things that are all interlinked and need to be accessed together. Ticket Spice charges a higher per ticket cost for most ticket price ranges. ThunderTix is a flat rate while ticket spice is a percentage.
Read full review Scalability works great no matter what type of program or how many people attending
Read full review Return on Investment Positive - CrowdCompass has allowed us to eliminate paper programs thus saving thousands of dollars in printing and labor Positive - the ability to send push notifications when there is a change to the schedule is something a paper program could never do Positive - adoption rates have been so high we are looking into using the program for more and more events Read full review It has greatly increased online sales We are break even but with only 1 event ran so far It has made teaching box office sellers easy Read full review ScreenShots