What users are saying about
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Top Rated
408 Ratings
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Top Rated
4872 Ratings

Cvent Event Management

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Top Rated
408 Ratings
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Score 8.4 out of 100

Zoom

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Top Rated
4872 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    Cvent Event Management

    Feature Set Not Supported
    N/A
    8.1

    Zoom

    81%
    Zoom ranks higher in 2/2 features

    High quality audio

    N/A
    0 Ratings
    8.4
    84%
    694 Ratings

    High quality video

    N/A
    0 Ratings
    8.5
    85%
    696 Ratings

    Screen Sharing

    Cvent Event Management

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 1/1 features

    Desktop sharing

    N/A
    0 Ratings
    8.8
    88%
    689 Ratings

    Online Meetings / Events

    Cvent Event Management

    Feature Set Not Supported
    N/A
    8.2

    Zoom

    82%
    Zoom ranks higher in 3/3 features

    Calendar integration

    N/A
    0 Ratings
    8.3
    83%
    617 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.4
    84%
    676 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.6
    86%
    650 Ratings

    Online Events Collaboration

    Cvent Event Management

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 1/1 features

    Live chat

    N/A
    0 Ratings
    8.5
    85%
    590 Ratings

    Online Events Security

    Cvent Event Management

    Feature Set Not Supported
    N/A
    8.2

    Zoom

    82%
    Zoom ranks higher in 2/2 features

    User authentication

    N/A
    0 Ratings
    8.1
    81%
    506 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.3
    83%
    559 Ratings

    Cloud PBX

    Cvent Event Management

    Feature Set Not Supported
    N/A
    4.5

    Zoom

    45%
    Zoom ranks higher in 2/2 features

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Directory of employee names

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Call Management

    Cvent Event Management

    Feature Set Not Supported
    N/A
    5.5

    Zoom

    55%
    Zoom ranks higher in 6/6 features

    Answering rules

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Call recording

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Call park

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Call screening

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Message alerts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Voicemail Transcription

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Mobile apps

    Cvent Event Management

    Feature Set Not Supported
    N/A
    7.5

    Zoom

    75%
    Zoom ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Unified Communications Platform and Collaboration

    Cvent Event Management

    Feature Set Not Supported
    N/A
    2.5

    Zoom

    25%
    Zoom ranks higher in 4/4 features

    Centralized communications management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Team messaging

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Team document sharing

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Call and meeting analytics

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Attribute Ratings

    • Cvent Event Management is rated higher in 3 areas: Likelihood to Recommend, Support Rating, Configurability
    • Zoom is rated higher in 9 areas: Likelihood to Renew, Usability, Availability, Performance, Implementation Rating, Ease of integration, Product Scalability, Vendor post-sale, Vendor pre-sale

    Likelihood to Recommend

    9.0

    Cvent Event Management

    90%
    243 Ratings
    8.5

    Zoom

    85%
    716 Ratings

    Likelihood to Renew

    8.4

    Cvent Event Management

    84%
    22 Ratings
    9.5

    Zoom

    95%
    15 Ratings

    Usability

    7.4

    Cvent Event Management

    74%
    24 Ratings
    8.8

    Zoom

    88%
    37 Ratings

    Availability

    8.2

    Cvent Event Management

    82%
    3 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Performance

    7.3

    Cvent Event Management

    73%
    3 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Support Rating

    8.9

    Cvent Event Management

    89%
    104 Ratings
    8.6

    Zoom

    86%
    51 Ratings

    In-Person Training

    6.4

    Cvent Event Management

    64%
    2 Ratings

    Zoom

    N/A
    0 Ratings

    Online Training

    8.2

    Cvent Event Management

    82%
    2 Ratings

    Zoom

    N/A
    0 Ratings

    Implementation Rating

    7.2

    Cvent Event Management

    72%
    15 Ratings
    10.0

    Zoom

    100%
    14 Ratings

    Configurability

    7.3

    Cvent Event Management

    73%
    1 Rating
    7.0

    Zoom

    70%
    2 Ratings

    Contract Terms and Pricing Model

    Cvent Event Management

    N/A
    0 Ratings
    7.8

    Zoom

    78%
    14 Ratings

    Ease of integration

    5.5

    Cvent Event Management

    55%
    2 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Product Scalability

    8.2

    Cvent Event Management

    82%
    2 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Professional Services

    Cvent Event Management

    N/A
    0 Ratings
    9.1

    Zoom

    91%
    8 Ratings

    Vendor post-sale

    7.3

    Cvent Event Management

    73%
    2 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Vendor pre-sale

    7.3

    Cvent Event Management

    73%
    2 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Likelihood to Recommend

    Cvent

    We used it for a hybrid event, which was PERFECT! It allowed attendees to stay informed, had virtual exhibitors to schedule zoom meetings, ability for surveys, attendees to connect with one another, keeps you organized! Allows you to track attendance, provides real-time event data and CUSTOM branding was key!!!
    Read full review

    Zoom

    In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
    Read full review

    Pros

    Cvent

    • Complex event registrations with multiple attendee types
    • Widget-based event website and email builder makes marketing quick and easy, especially for users without HTML/CSS knowledge; HTML widget allows for customization for those who want to fine-tune
    • Plenty of custom fields allowed in contact records
    • Clean interface
    • Email automation and filtering capabilities
    • Event registration links to contact record
    • Robust reporting, both standard and custom
    • Responsive and helpful customer service/tech support available via chat
    Read full review

    Zoom

    • It's a great way to connect around the world with minimal bandwidth consumption.
    • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
    • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
    • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
    Read full review

    Cons

    Cvent

    • Allowing more in depth paths for registration questions (i.e. drill-down questions as needed)
    • Hotel widget does not model in a user-friendly way, allowing for customer confusion and cumbersome work-arounds
    • Flex Email customization widgets need to integrate into the emails more smoothly and be able to customize to have the same look, feel, font of the written text. At this time it does not allow for the same level of customization.
    Read full review

    Zoom

    • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
    • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
    Read full review

    Pricing Details

    Cvent Event Management

    Starting Price

    Editions & Modules

    Cvent Event Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Zoom

      Starting Price

      $0

      Editions & Modules

      Zoom editions and modules pricing
      EditionModules
      BasicFree1
      Pro$149.902
      Business$199.903
      Business Plus$250.004
      EnterpriseCustom5
      Add-On - Zoom Whiteboard$24.906
      Add-On - Large Meetingsstarting at $6007
      Add-On - Cloud Storagestarting at $1208
      Add-On Zoom Translated Captions$59
      Add-On Audio Conferencingstarting at $120010
      Add-On Zoom Phone Power PackStarting at $30011
      Add-On - Conference Room Connector$49912
      Add-On - Zoom IQ for SalesContact Sales13
      Add-On - Quality of Service SubscriptionContact Sales14

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cvent

      It's the most fully encompassed, end-to-end event management platform we have been able to find. From sourcing to surveys, RFPs and ROI, Cvent really does do it all. Best of all, you get to pick what products you need, so you won't need to pay for anything you won't use
      Read full review

      Zoom

      We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
      Read full review

      Usability

      Cvent

      It does take some time to learn the system and the help articles are not always up to date, but it is also fairly intuitive and once you learn the basics, you can do very complex things without having to learn complex procedures.
      Read full review

      Zoom

      Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
      Read full review

      Reliability and Availability

      Cvent

      There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times
      Read full review

      Zoom

      There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
      Read full review

      Performance

      Cvent

      When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline
      Read full review

      Zoom

      Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
      Read full review

      Support Rating

      Cvent

      I have very rarely needed support, but when I did, it seemed that there was an underlying push for a webinar, training session, or multiple phone calls. If I have a question or a need, that should be addressed nothing else.
      Read full review

      Zoom

      As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
      Read full review

      In-Person Training

      Cvent

      Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
      Read full review

      Zoom

      No answers on this topic

      Online Training

      Cvent

      I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need
      Read full review

      Zoom

      No answers on this topic

      Implementation Rating

      Cvent

      It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
      Read full review

      Zoom

      If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
      Read full review

      Alternatives Considered

      Cvent

      Our existing relationship with [Cvent Event Management] led us to stick with them when it came time to choose a virtual platform, and it certainly delivered and showed that it had the capability to be the polished, yet simple, platform that resonated best with our audience. The new virtual offering was still going through some growing pains when we used it, but it has the potential to be a major competitor in the virtual event space, and they're already well established in the in-person event management space.
      Read full review

      Zoom

      Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
      Read full review

      Contract Terms and Pricing Model

      Cvent

      No answers on this topic

      Zoom

      Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
      Read full review

      Scalability

      Cvent

      It is a perfect fit no matter how big or small your event is
      Read full review

      Zoom

      Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
      Read full review

      Professional Services

      Cvent

      No answers on this topic

      Zoom

      The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
      Read full review

      Return on Investment

      Cvent

      • Positive ROI: See which registrants [participated]
      • Positive ROI: See survey results from the feedback survey pushed at or after an event
      • Positive: Helps us lessen time spent setting up an event, emailing, or capturing data for event staff-- which in turn means MORE events!
      Read full review

      Zoom

      • It enables me to send and receive messages from my team members during video calls, handling online presentations.
      • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
      • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
      Read full review

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