SolarWinds Dameware Remote Support (DRS) vs Zoho Assist | TrustRadius

What users are saying about

Score 8.8 out of 10

Based on 99 reviews and ratings

Score 8.3 out of 10

Based on 29 reviews and ratings

Feature Rating Comparison

SolarWinds Dameware Remote Support (DRS)

Zoho Assist

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

Pros

DameWare has been a very reliable solution for remote support for out team.
With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.

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Michael Chambers

Program Analyst

Autocam CorporationAutomotive, 1001-5000 employees

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Remote assistance
Remotely view a mobile device for guided assistance
Unattended access. This one is a very powerful feature.
Invitation link for start a session make it more easy to start.

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Dueño principal

MiNuevoSitio.comInformation Technology and Services, 1-10 employees

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Cons

Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
When the toolbar gets minimized it can be difficult to get it restored.

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IT Systems Support/Engineer

News, Press & GazetteBroadcast Media, 501-1000 employees

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Wake on LAN is very unreliable.
Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
File transfer clunky, slow and inconsistent.
Clients often show offline when actually available and online.
Copy/paste inconsistent (clipboard).
Initially slow to connect to clients.

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Verified User

Director in Information Technology

Health, Wellness and Fitness Company, 51-200 employees

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Likelihood to Renew

SolarWinds Dameware Remote Support (DRS) 9.5

Based on 11 answers

This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.

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IT Systems Support/Engineer

News, Press & GazetteBroadcast Media, 501-1000 employees

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No score

No answers yet

No answers on this topic

Usability

SolarWinds Dameware Remote Support (DRS) 9.9

Based on 9 answers

Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.

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IT Director

Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees

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Zoho Assist 9.0

Based on 2 answers

Zoho Assist has served our main purpose as we needed additional remote software assistance when our company had to shut down during COVID-19 in March 2020. I have tested all main major name brands available and Zoho Assist has the easiest web interface and overall is easy to use. Its connection is very fast and stable; the quality is great.

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Verified User

Administrator in Information Technology

Apparel & Fashion Company, 51-200 employees

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Reliability and Availability

SolarWinds Dameware Remote Support (DRS) 9.0

Based on 1 answer

Yes, always available.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS) 8.5

Based on 2 answers

The application always seems responsive to me

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS) 8.9

Based on 16 answers

I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.

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Michael Chambers

Program Analyst

Autocam CorporationAutomotive, 1001-5000 employees

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Zoho Assist 8.1

Based on 5 answers

As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it

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Camila Yamamoto

IT Specialist

TIVITInformation Technology & Services, 5001-10,000 employees

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In-Person Training

SolarWinds Dameware Remote Support (DRS) 9.0

Based on 1 answer

It was excellent

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS) 9.0

Based on 1 answer

The videos were more than sufficient to learn the product

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS) 9.0

Based on 14 answers

It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.

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IT Director

Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.

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Verified User

Director in Information Technology

Medical Practice Company, 51-200 employees

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Zoho Assist is often compared to screen sharing programs for meetings but its value is in the remote control and technical support functions. LogMeIn offers a similar function but at many times the monthly cost. They also charge extra monthly to use the software on mobile. Zoho allows you to use the program on all devices they support in their professional plan, which is a fraction of the cost. We are talking about a nearly $100 difference. They even offer a free plan for those starting out.

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Website Support, Managing Director

Jolly Good MediaMarketing and Advertising, 1-10 employees

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Scalability

SolarWinds Dameware Remote Support (DRS) 8.0

Based on 2 answers

You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Return on Investment

DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.

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System Administrator

reBoot IT LLCInformation Technology and Services, 1-10 employees

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Postive ROI by replacing a previous remote assist software that was more expensive.
Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
Cost-friendly for small businesses as it's subscription based.

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Territory Manager

EasyRxMedical Devices, 11-50 employees

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Screenshots

See All (4) SolarWinds Dameware Remote Support (DRS) Screenshots

See All (4) Zoho Assist Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition

Dameware Remote Support	$388¹
Dameware Mini Remote Control	$276²

per technician, unlimited end-users
per technician, unlimited end users

Additional Pricing Details

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

Zoho Assist Editions & Modules

Edition

Remote Support - Standard	$8¹
Remote Support - Professional	$13¹
Remote Support - Enterprise	$21¹
Unattended Access - Standard	$8²
Unattended Access - Professional	$13²

per technician/per month
25 unattended computers/per month

Additional Pricing Details

—

Rating Summary

SolarWinds Dameware Remote Support (DRS)

Zoho Assist

SolarWinds Dameware Remote Support (DRS)

Zoho Assist

SolarWinds Dameware Remote Support (DRS)

Zoho Assist

SolarWinds Dameware Remote Support (DRS)

Zoho Assist

SolarWinds Dameware Remote Support (DRS)

Zoho Assist

SolarWinds Dameware Remote Support (DRS)

Zoho Assist

SolarWinds Dameware Remote Support (DRS)

Zoho Assist

SolarWinds Dameware Remote Support (DRS)

Zoho Assist

SolarWinds Dameware Remote Support (DRS)

Zoho Assist

SolarWinds Dameware Remote Support (DRS)

Zoho Assist

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