Dameware Remote Support vs Zoho Assist | TrustRadius

What users are saying about

Score 8.8 out of 10

Based on 93 reviews and ratings

Score 9.2 out of 10

Based on 18 reviews and ratings

Feature Rating Comparison

Dameware Remote Support

Zoho Assist

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

Pros

DameWare has been a very reliable solution for remote support for out team.
With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.

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Michael Chambers

Program Analyst

Autocam CorporationAutomotive, 1001-5000 employees

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Supports varied platforms and devices
Pricing for services
Plans offer additional features and users as you grow

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Website Support, Managing Director

Jolly Good MediaMarketing and Advertising, 1-10 employees

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Cons

Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
When the toolbar gets minimized it can be difficult to get it restored.

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IT Systems Support/Engineer

News, Press & GazetteBroadcast Media, 501-1000 employees

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More functionality to adjust screenshare settings if client has multiple monitors.
Making it a no-download for the client.
Able to easily record sessions and document it back to Zoho CRM (integrations).

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Territory Manager

EasyRxMedical Devices, 11-50 employees

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Likelihood to Renew

Dameware Remote Support 9.5

Based on 11 answers

This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.

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IT Systems Support/Engineer

News, Press & GazetteBroadcast Media, 501-1000 employees

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No score

No answers yet

No answers on this topic

Usability

Dameware Remote Support 9.9

Based on 9 answers

Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.

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IT Director

Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

Dameware Remote Support 9.0

Based on 1 answer

Yes, always available.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Performance

Dameware Remote Support 8.5

Based on 2 answers

The application always seems responsive to me

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Support

Dameware Remote Support 8.9

Based on 8 answers

I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.

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Michael Chambers

Program Analyst

Autocam CorporationAutomotive, 1001-5000 employees

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Zoho Assist 10.0

Based on 2 answers

As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it

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Camila Yamamoto

IT Specialist

TIVITInformation Technology & Services, 5001-10,000 employees

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In-Person Training

Dameware Remote Support 9.0

Based on 1 answer

It was excellent

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Online Training

Dameware Remote Support 9.0

Based on 1 answer

The videos were more than sufficient to learn the product

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Implementation

Dameware Remote Support 9.0

Based on 7 answers

It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.

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IT Director

Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.

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Verified User

Director in Information Technology

Medical Practice Company, 51-200 employees

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Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance

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Dueño principal

MiNuevoSitio.comInformation Technology and Services, 1-10 employees

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Scalability

Dameware Remote Support 8.0

Based on 2 answers

You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 201-500 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.

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System Administrator

reBoot IT LLCInformation Technology and Services, 1-10 employees

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We have seen a lot more of our clients responding to our marketing campaign emails.
There has been an increase in ROI.

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Verified User

Employee in Marketing

Marketing and Advertising Company, 51-200 employees

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Screenshots

See All (4) Dameware Remote Support Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Dameware Remote Support Editions & Modules

Edition

DameWare Remote Support	$365¹
DameWare Mini Remote Control	$259¹

per technician user

Additional Pricing Details

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Zoho Assist Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Dameware Remote Support

Zoho Assist

Dameware Remote Support

Zoho Assist

Dameware Remote Support

Zoho Assist

Dameware Remote Support

Zoho Assist

Dameware Remote Support

Zoho Assist

Dameware Remote Support

Zoho Assist

Dameware Remote Support

Zoho Assist

Dameware Remote Support

Zoho Assist

Dameware Remote Support

Zoho Assist

Dameware Remote Support

Zoho Assist

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