What users are saying about
93 Ratings
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Score 8.8 out of 100
18 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Dameware Remote Support

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

Zoho Assist

The main scenario used with this software is call resolution through remote listening. More than 95% of calls are resolved without leaving office. Others are required to go to the site to settle in person. Zoho Assist delivers on its promise and its remote access features are great and work very well. I always recommend it to friends of other companies who need such a solution
Camila Yamamoto | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Dameware Remote Support
9.2
Zoho Assist
8.8
Screen sharing
Dameware Remote Support
9.9
Zoho Assist
9.3
File transfer
Dameware Remote Support
9.9
Zoho Assist
8.2
Instant message
Dameware Remote Support
9.0
Zoho Assist
9.2
Secure remote access with Smart Card authentication
Dameware Remote Support
9.0
Zoho Assist
9.9
Access to sleeping/powered-off computers
Dameware Remote Support
9.2
Zoho Assist
10.0
Over-the-Internet remote session
Dameware Remote Support
9.3
Zoho Assist
9.2
Initiate remote control from mobile
Dameware Remote Support
9.0
Zoho Assist
9.9
Remote management of servers & workstations
Dameware Remote Support
9.9
Zoho Assist
9.9
Remote Active Directory® management
Dameware Remote Support
9.5
Zoho Assist
9.9
Centralized management dashboard
Dameware Remote Support
8.3
Zoho Assist
6.0
Session record
Dameware Remote Support
8.7
Zoho Assist
10.0
Annotations
Dameware Remote Support
7.7
Zoho Assist
6.0
Monitoring and Alerts
Dameware Remote Support
9.0
Zoho Assist
6.4
Multi-platform remote control
Dameware Remote Support
9.7
Zoho Assist
10.0

Pros

Dameware Remote Support

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

Zoho Assist

  • Supports varied platforms and devices
  • Pricing for services
  • Plans offer additional features and users as you grow
Lark Ismail | TrustRadius Reviewer

Cons

Dameware Remote Support

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

Zoho Assist

  • More functionality to adjust screenshare settings if client has multiple monitors.
  • Making it a no-download for the client.
  • Able to easily record sessions and document it back to Zoho CRM (integrations).
Khashi Rahmani | TrustRadius Reviewer

Likelihood to Renew

Dameware Remote Support

Dameware Remote Support 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Usability

Dameware Remote Support

Dameware Remote Support 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Reliability and Availability

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
Yes, always available.
Anonymous | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Performance

Dameware Remote Support

Dameware Remote Support 8.5
Based on 2 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Support

Dameware Remote Support

Dameware Remote Support 8.9
Based on 8 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

Zoho Assist

Zoho Assist 10.0
Based on 2 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

In-Person Training

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Online Training

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Implementation

Dameware Remote Support

Dameware Remote Support 9.0
Based on 7 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Alternatives Considered

Dameware Remote Support

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

Zoho Assist

Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance
Alexis Correa | TrustRadius Reviewer

Scalability

Dameware Remote Support

Dameware Remote Support 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Return on Investment

Dameware Remote Support

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

Zoho Assist

  • We have seen a lot more of our clients responding to our marketing campaign emails.
  • There has been an increase in ROI.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Dameware Remote Support

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dameware Remote Support Editions & Modules

Edition
DameWare Remote Support$3651
DameWare Mini Remote Control$2591
  1. per technician user
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Zoho Assist

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Assist Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Dameware Remote Support
9.7
Zoho Assist
9.5

Likelihood to Renew

Dameware Remote Support
9.5
Zoho Assist

Usability

Dameware Remote Support
9.9
Zoho Assist

Reliability and Availability

Dameware Remote Support
9.0
Zoho Assist

Performance

Dameware Remote Support
8.5
Zoho Assist

Support

Dameware Remote Support
8.9
Zoho Assist
10.0

In-Person Training

Dameware Remote Support
9.0
Zoho Assist

Online Training

Dameware Remote Support
9.0
Zoho Assist

Implementation

Dameware Remote Support
9.0
Zoho Assist

Scalability

Dameware Remote Support
8.0
Zoho Assist

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