What users are saying about
101 Ratings
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146 Ratings
101 Ratings
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Score 8.1 out of 100

LogicMonitor

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146 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Datadog

Datadog is a no-brainer for any environment that relies on multiple servers. Even for one server, it's so much better to use for monitoring and alert capability than anything else I remember looking at before we started using Datadog. Teams can even use it to track their progress of investigating an alert so multiple people aren't unknowingly looking into the same exact issue unnecessarily.
Anonymous | TrustRadius Reviewer

LogicMonitor

[LogicMonitor] is not a SIEM tool or log aggregator per say, although it can act like it in some ways, more of a very advanced monitoring tool with lots of extra features you don't usually see.It works great for what its meant to do, and also provides a good amount of extra features (dashboards, regex log matching, log file alerting, anomaly detention and future predicting) that make the product worth it. I love that they are always working to improve it and keep their customers happy.
Anonymous | TrustRadius Reviewer

Pros

Datadog

  • APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
  • Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
  • Lightweight agent on hosts
Anthony Zappala | TrustRadius Reviewer

LogicMonitor

  • Autodiscovery/Autoproperties in LogicMonitor makes adding devices easy.
  • Collector or 'probe' failover is very easy to configure, leading to solid redundancy.
  • The tool allows for easy to build dashboards for effective one stop monitoring.
  • Reporting on historical data is useful for identifying performance trends or issues.
Anonymous | TrustRadius Reviewer

Cons

Datadog

  • User interface could be improved in some areas, looking for host information and the agent install link takes a bit of time.
  • Configuration of the agent is generally done via a config file which is a pro and a con. It would be nice to have some UI to configure various agent options.
  • Billing isn't entirely straightforward, they could use more reports to figure out the source of your monthly costs.
Kevin Van Heusen | TrustRadius Reviewer

LogicMonitor

  • The UI is not always consistent, particularly the enforcement of the 'better' alerts pane.
  • Spend even more time on your 'troubleshooter' data sources to identify monitoring collection issues; granted this has come a long way in the last year.
  • SSO integration using AD groups is not easy, requires custom integration work.
Zack Dietz | TrustRadius Reviewer

Likelihood to Renew

Datadog

No score
No answers yet
No answers on this topic

LogicMonitor

LogicMonitor 8.8
Based on 4 answers
This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful
Andrew Rigby | TrustRadius Reviewer

Usability

Datadog

Datadog 10.0
Based on 1 answer
The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.
Anonymous | TrustRadius Reviewer

LogicMonitor

LogicMonitor 8.2
Based on 4 answers
It's very good. One area for improvement is the ability to group large quantities of objects together more quickly or disable alerts for specific instances completely very quickly.Alert Tuning is one of the more complex, but entirely necessary parts of the product to use keeping me from rating usability a 10.
Chad Lauterbach | TrustRadius Reviewer

Support Rating

Datadog

Datadog 8.4
Based on 12 answers
Our experience working with their support found them to be helpful and quick to respond. Also, as many of their integrations are open source, improvements we desired could be tracked and even driven by us. Their documentation is excellent and makes integrating their tooling simple and makes standing up monitoring for new application a quick and painless process.
Anonymous | TrustRadius Reviewer

LogicMonitor

LogicMonitor 9.1
Based on 88 answers
The built-in chat feature for LogicMon is, hands down, one of the best support channels I've worked with. I can stay in my app while getting the support I need, and they've always been able to help me solve whatever issue I'm coming across. Definitely a big win here.
Anonymous | TrustRadius Reviewer

In-Person Training

Datadog

No score
No answers yet
No answers on this topic

LogicMonitor

LogicMonitor 8.2
Based on 1 answer
Add good training
Idan Lerer | TrustRadius Reviewer

Online Training

Datadog

No score
No answers yet
No answers on this topic

LogicMonitor

LogicMonitor 7.3
Based on 1 answer
The training is good but room to improve
Idan Lerer | TrustRadius Reviewer

Implementation Rating

Datadog

No score
No answers yet
No answers on this topic

LogicMonitor

LogicMonitor 9.1
Based on 5 answers
The Implementation team kept us on track even when we didn't have time. They made up for our lack of focus at times and boiled everything down to simple tasks which enabled a quick deployment and an easy transition to regularly using the tool. They also kept us in a post-implementation for a while after which ensured we have multiple support options after go-live
Andrew Rigby | TrustRadius Reviewer

Alternatives Considered

Datadog

New Relic APM is a great application performance monitoring tool, but the agent was producing an increased load on our system compared to Datadog. Datadog also gives the flexibility of going outside of the boundaries of the application and looking at system performance as well, which can have a large impact on application performance.
Stephen Groat | TrustRadius Reviewer

LogicMonitor

The other platforms used before migrating to LogicMonitor all have limitations or performance related issues. ConnectWise Automate is a very buggy, unstable platform that is very manual to maintain. The system requires an "Agent" installed on every machine in order for Automate to monitor it. If someone clones a machine with the agent installed, it creates a huge mess within the database and platform which causes various monitoring issues. Moving away from this allows us to not have to rely on these agents, rely on having 6 servers dedicated to the monitoring platform, and having monitoring outages 2-3 times a year that takes 3-5 days to fix and restore.LogicMonitor is cloud based, the systems with collectors installed have better performance compared to systems with "agents" installed. LM collects more data and provides more metrics to monitor devices on allowing us to go from a NOC who reacts to a NOC who is proactive.
Anonymous | TrustRadius Reviewer

Return on Investment

Datadog

  • One of our critical production databases went down a couple of weeks back. Just because we had the Datadog monitoring enabled for that database, Datadog sent the alerts to PagerDuty and we were instantly notified via pager and email alert. We could act right away and bring up the database within a few mins.
  • Ability to create custom screenboards have allowed us to track the critical and warning alerts in front of our eyes all the time
Rajeshh Raghavan | TrustRadius Reviewer

LogicMonitor

  • Although our migration isn't yet complete, we've already seen significant value in operational simplicity and improved visibility.
  • In some cases, we wish there were more tools to help us migrate, particularly in cases where we were previously dependent on SNMP trap monitoring and moving to something better (e.g. API, SNMP polling).
  • A couple of potential outages have been averted with issues found proactive with LogicMonitor that our previous tools were missing.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Datadog

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Datadog Editions & Modules

On-premise Edition
Infrastructure$15.001
Log Management$1.272
APM$31.003
  1. Per Host Per Month
  2. Per Million Log Events
  3. Per Host Per Month
SaaS Edition
Free$01
Standard$15/host2
EnterpriseCustom3
  1. Up to 5 hosts
  2. Up to 500 hosts
  3. 500+ hosts
Additional Pricing Details

LogicMonitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

LogicMonitor Editions & Modules

Edition
Pro (up to 199 devices)Contact sales team
Enterprise (200+ devices)Contact sales team
Website MonitoringContact sales team
    Additional Pricing Details
    Our platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.

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