What users are saying about

Deputy vs When I Work

Deputy
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Top Rated
450 Ratings
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When I Work
53 Ratings

Deputy

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Top Rated
450 Ratings
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Score 8.6 out of 100

Based on 450 reviews and ratings

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When I Work

53 Ratings
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Score 8.8 out of 100

Based on 53 reviews and ratings

Attribute Ratings

  • Deputy is rated higher in 1 area: Implementation Rating
  • When I Work is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

8.6

Deputy

86%
407 Ratings
9.0

When I Work

90%
24 Ratings

Likelihood to Renew

9.1

Deputy

91%
32 Ratings
10.0

When I Work

100%
1 Rating

Usability

8.6

Deputy

86%
403 Ratings
9.0

When I Work

90%
1 Rating

Availability

9.4

Deputy

94%
5 Ratings

When I Work

N/A
0 Ratings

Performance

9.0

Deputy

90%
5 Ratings

When I Work

N/A
0 Ratings

Support Rating

8.4

Deputy

84%
23 Ratings
8.7

When I Work

87%
37 Ratings

In-Person Training

10.0

Deputy

100%
1 Rating

When I Work

N/A
0 Ratings

Online Training

10.0

Deputy

100%
2 Ratings

When I Work

N/A
0 Ratings

Implementation Rating

8.7

Deputy

87%
397 Ratings
8.0

When I Work

80%
2 Ratings

Product Scalability

9.2

Deputy

92%
5 Ratings

When I Work

N/A
0 Ratings

Likelihood to Recommend

Deputy

[My own feeling on the subject is] that large teams will probably enjoy the features much more than a smaller team. [In my opinion] I would not have signed up with Deputy had it not been for the integration with my payroll provider. [From my point of view] the cost is not worth it for a small team. [I've found] it has a lot of features geared towards big teams and those are not things you can "opt-out" of from a cost/tier standpoint [as far as I'm concerned].

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Anonymous | TrustRadius Reviewer
Verified User
View all 407 answers on this topic

When I Work

I recommend When I Work to those companies that are looking for a way to manage work schedules and want to increase the productivity of all employees. This is an important platform that would bring excellent results to small, medium and large companies. This is a constant monitoring system which allows employees to complete their tasks in the indicated time, When I Work sends automated alerts when an employee is not complying with their tasks and this allows us to know exactly the productivity we are having in each one of the sectors. It is an excellent platform for planning and administration of working hours, it has a very easy-to-use UI that allows schedules to be easily managed. Without a doubt, When I Work would be a perfect implementation for any sector or company, since it has a lot of potential to collect exact data on compliance with working hours.

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Sasha Brito | TrustRadius Reviewer
Sasha Brito
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Pros

Deputy

  • Employee Scheduling - So straightforward and easy to use! Love the copy & past feature!
  • Timekeeping - the App & Kiosk are perfect for employees to clock in and out in a matter of seconds
  • Company Communication - the Newsfeed feature makes it easy to keep everyone up to date on company announcements
  • Task Management - simple to use task lists help keep my team organized

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Lori Nagel | TrustRadius Reviewer
Lori Nagel
View all 407 answers on this topic

When I Work

  • When I Work allowed me to color-code each employee's schedule.
  • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.

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Anonymous | TrustRadius Reviewer
Verified User
View all 24 answers on this topic

Cons

Deputy

  • Integration with various point of sale systems to pull sales data vs. scheduled and/or worked hours.
  • Ability to "re-invite, " change a password or fix an employee-level account if they didn't set things up correctly.
  • An easier way of loading all holidays or facility closure dates for the year. e.g. Google reminds you, Are you open for Thanksgiving this year?

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Matthew McDermott | TrustRadius Reviewer
Matthew McDermott
View all 407 answers on this topic

When I Work

  • You cannot view inactive employees on the app.
  • When pulling up the schedule on the app, it defaults to Tuesday when the screen is done loading.
  • If you pull up an individual's schedule it removes your default settings. For example, I have mine set to just my store, but if I need to see an employee's schedule it resets those defaults. You're always looking at the last schedule you pulled up.

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Jayelynn Willman | TrustRadius Reviewer
Jayelynn Willman
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Pricing Details

Deputy

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0 per user

Deputy Editions & Modules

Edition
Scheduling Only2.51
Scheduling, Time and Attendance4.51
EnterpriseCustom pricing for enterprise clients1
  1. per user
Additional Pricing Details
—

When I Work

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$4 per month per user

When I Work Editions & Modules

Edition
Essentials$41
Advanced$61
Complete$81
  1. per month per user
Additional Pricing Details
—

Likelihood to Renew

Deputy

Deputy 9.1
Based on 32 answers
The basic functionality and overall efficiency it provides is enough to renew. I still would like to see improvements in reporting and leave management, but overall it is absolutely worth it to have the program. I especially like having remote access and supervisors scheduling and approving time sheets of employees

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Anonymous | TrustRadius Reviewer
Verified User
View all 32 answers on this topic

When I Work

When I Work 10.0
Based on 1 answer
It's a powerful tool for employee management and intuitive to use.

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AK Cyrway | TrustRadius Reviewer
AK Cyrway
View all 1 answers on this topic

Usability

Deputy

Deputy 8.6
Based on 403 answers
Deputy is user-friendly and easy to understand for users with basic to moderate computer knowledge. The Employee is simple and easy for employees to understand. Employees get push notifications when shifts are scheduled and can clock in and out easily directly from the phone or kiosk, or using the website. The only challenge we’ve had is the ability for management to assign leave to employees who have not yet requested time off.

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Anonymous | TrustRadius Reviewer
Verified User
View all 403 answers on this topic

When I Work

When I Work 9.0
Based on 1 answer
While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.

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AK Cyrway | TrustRadius Reviewer
AK Cyrway
View all 1 answers on this topic

Reliability and Availability

Deputy

Deputy 9.4
Based on 5 answers
We have never had a problem with deputy being unavailable

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Laura callan | TrustRadius Reviewer
Laura callan
View all 5 answers on this topic

When I Work

No score
No answers yet
No answers on this topic

Performance

Deputy

Deputy 9.0
Based on 5 answers
Everything is quick and easy

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

When I Work

No score
No answers yet
No answers on this topic

Support Rating

Deputy

Deputy 8.4
Based on 23 answers
Every time I have contacted support they have answered my question within the hour and solved every problem we have had. They follow up to make sure we are satisfied with our results which has been great when we are busy and get distracted

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Vicci Oliver | TrustRadius Reviewer
Vicci Oliver
View all 23 answers on this topic

When I Work

When I Work 8.7
Based on 37 answers
Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.

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Anonymous | TrustRadius Reviewer
Verified User
View all 37 answers on this topic

In-Person Training

Deputy

Deputy 10.0
Based on 1 answer
It was super easy and quick

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

When I Work

No score
No answers yet
No answers on this topic

Online Training

Deputy

Deputy 10.0
Based on 2 answers
Did a great job of getting us up to speed with their online documentation.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

When I Work

No score
No answers yet
No answers on this topic

Implementation Rating

Deputy

Deputy 8.7
Based on 397 answers
It took me a bit to get all my staff input from our previous scheduling software. However, once all the information was there, everything went smoothly and we were able to start implementing Deputy right away. It did not take long to train my staff and have them comfortable with using the system.

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Elizabeth Hoogewind | TrustRadius Reviewer
Elizabeth Hoogewind
View all 397 answers on this topic

When I Work

When I Work 8.0
Based on 2 answers
Make certain your team knows how to turn off alerts and utilise the system.

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AK Cyrway | TrustRadius Reviewer
AK Cyrway
View all 2 answers on this topic

Alternatives Considered

Deputy

For years we used TimeTrax systems but they were hard to use and required manual downloads of punches, networked setups, and we needed separate setups for each location. When evaluating cloud-based solutions we first tried TSheets, but the higher cost and lack of features made us choose Deputy. Our main complaint about the actual TSheets system was the IPads did not store punches when it first launched so if you lost internet it couldn't store the punches. When we were evaluating the system they were building a police station next door that resulted in intermittent internet outages and the kiosk app basically became a brick until the internet came back on.

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Jeremiah Alexander | TrustRadius Reviewer
Jeremiah Alexander
View all 407 answers on this topic

When I Work

When I Work seemed a bit easier to implement for our team and employees. When I Work had all the things we needed without a lot of the bells and whistles that we wouldn't really utilize. When I Work was also a bit more affordable for our budget. Overall, it was the better choice.

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Emily Hammell | TrustRadius Reviewer
Emily Hammell
View all 24 answers on this topic

Scalability

Deputy

Deputy 9.2
Based on 5 answers
We have gone from using deputy simply to schedule a couple of members of staff on coffee shop shifts, to also scheduling staff in the retail unit part of our business, to now also scheduling team days and having remote working staff start on schedule shifts to track their working hours.

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Laura callan | TrustRadius Reviewer
Laura callan
View all 5 answers on this topic

When I Work

No score
No answers yet
No answers on this topic

Return on Investment

Deputy

  • Hundreds of man-hours saved monthly that previously was spent on recording hours work.
  • Holiday management is very clear and support fair treatment of staff.
  • The 100% accuracy of timesheets is amazing. Once approved thousands of timesheets just land in our payroll system thanks to the export/import functions.

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Anonymous | TrustRadius Reviewer
Verified User
View all 407 answers on this topic

When I Work

  • Has cut down on the time I spend scheduling.
  • Makes estimating payroll simple.
  • Is convenient for staff to use because they can utilize it on their own device.
  • Allows for messaging as well, which helps get the word out about numerous things, not just scheduling issues.

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Amy Morgeson | TrustRadius Reviewer
Amy Morgeson
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Screenshots

When I Work

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