What users are saying about

Deputy vs When I Work

Deputy
9 Ratings
When I Work
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37 Ratings

Deputy

9 Ratings
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Score 9.7 out of 100

Based on 9 reviews and ratings

When I Work

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37 Ratings
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Score 8.8 out of 100

Based on 37 reviews and ratings

Likelihood to Recommend

Deputy

Deputy is very well suited to clocking in for remote work, as employees can just use their phone. A clock in terminal is available to use, but we don't use that. Phone clocking in may not be the best option for sites with more limited oversight.

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Christopher Cantrall | TrustRadius Reviewer
Christopher Cantrall
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When I Work

When I Work has been extremely helpful in coordinating schedules between 8 different locations. It allows you to see each employee's schedule so you save time by seeing who is actually working and who is off that could potentially fill an opening. The group chat allows us to alert everyone at once when we have specials, encounter an issue with our POS system, etc. This saves an immense amount of time for our upper management and store managers.

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Jayelynn Willman | TrustRadius Reviewer
Jayelynn Willman
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Pros

Deputy

  • Easy timesheet entry and submittal
  • Easy export to payroll provider
  • Easy to copy and paste shifts when scheduling
  • Easy for employees to swap shifts or claim open shifts

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Sander Kallshian | TrustRadius Reviewer
Sander Kallshian
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When I Work

  • When I Work allowed me to color-code each employee's schedule.
  • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Deputy

  • Removing an employee can be made easier. When shifts are scheduled for that employee it will make you manually delete all of the future shifts versus just opening them all.
  • Customer service is terrible, when there is an issue you might not hear back for awhile if at all.

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Anonymous | TrustRadius Reviewer
Verified User
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When I Work

  • Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
  • Understanding their charges is a pain. I still don't know what I am paying for.
  • If you are being overcharged, they don't care; they keep you on billing for something in a group.

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Anonymous | TrustRadius Reviewer
Verified User
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Likelihood to Renew

Deputy

No score
No answers yet
No answers on this topic

When I Work

When I Work 10.0
Based on 1 answer
It's a powerful tool for employee management and intuitive to use.

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AK Cyrway | TrustRadius Reviewer
AK Cyrway
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Usability

Deputy

Deputy 9.0
Based on 1 answer
Timesheet tools often don't have the best usability for an outsider. Deputy bucks that trend. Everything is clean and simple in layout, and functionality is easy to identify. You don't have to waste too much time trying to find the tools you need.

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Christopher Cantrall | TrustRadius Reviewer
Christopher Cantrall
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When I Work

When I Work 9.0
Based on 1 answer
While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.

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AK Cyrway | TrustRadius Reviewer
AK Cyrway
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Support Rating

Deputy

Deputy 10.0
Based on 1 answer
Deputy support is quick and responsive. We honestly haven't needed to reach out to their support much at all, but their live chat has been great in rare instances where we need some help.

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Christopher Cantrall | TrustRadius Reviewer
Christopher Cantrall
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When I Work

When I Work 8.7
Based on 20 answers
Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.

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Anonymous | TrustRadius Reviewer
Verified User
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Implementation Rating

Deputy

No score
No answers yet
No answers on this topic

When I Work

When I Work 8.0
Based on 1 answer
Make certain your team knows how to turn off alerts and utilise the system.

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AK Cyrway | TrustRadius Reviewer
AK Cyrway
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Alternatives Considered

Deputy

Deputy allows for a more personalized user experience than Kronos. Notifies workers of their personal schedule for the following weeks (input by a manager). It allows users to view the work schedule of others on their team for that day, which can enable shift-swapping requests more easily.

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Daniel Sale | TrustRadius Reviewer
Daniel Sale
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When I Work

When I Work is the first program like this that I have used. I searched online and reviews were good, the price was good and ultimately we decided to give it a try. Prior to this I was manually scheduling and calculating everything. When I Work is simple to use and a great value for the tools it offers!

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Amy Morgeson | TrustRadius Reviewer
Amy Morgeson
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Return on Investment

Deputy

  • Reduced payroll processing time greatly
  • Reduced need for manager editing of timesheets because employees can do it themselves before submittal.
  • Reduced confusion about shifts and schedule changes

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Sander Kallshian | TrustRadius Reviewer
Sander Kallshian
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When I Work

  • No missed shifts: shifts that were listed and assigned in When I Work had a 100% attendance rate.
  • Saves time: rather than trying to track down where someone is or who is working a specific shift I just consult my When I Work scheduler dashboard and can find the answers to scheduling questions without having to go on a wild goose chase.

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Anonymous | TrustRadius Reviewer
Verified User
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Screenshots

When I Work

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Pricing Details

Deputy

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Deputy Editions & Modules

Edition
Scheduling Only$11
Scheduling, Time and Attendance$31
Enterprise$81
  1. per user
Additional Pricing Details
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When I Work

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

When I Work Editions & Modules

—
Additional Pricing Details
—

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