What users are saying about
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Top Rated
89 Ratings

Echobox

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Top Rated
89 Ratings
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Score 8.7 out of 100
147 Ratings
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Score 6.6 out of 100

Feature Set Ratings

    Listening/monitoring

    Echobox

    Feature Set Not Supported
    N/A
    8.5

    Salesforce Social Studio

    85%
    Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media) ranks higher in 4/4 features

    Boolean keyword searches

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Filtering out noise/spam

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Sentiment analysis

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Broad channel coverage

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Publishing

    Echobox

    Feature Set Not Supported
    N/A
    8.5

    Salesforce Social Studio

    85%
    Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media) ranks higher in 4/4 features

    Content planning and scheduling

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Audience targeting

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Content optimization

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Engagement

    Echobox

    Feature Set Not Supported
    N/A
    7.6

    Salesforce Social Studio

    76%
    Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media) ranks higher in 3/3 features

    Automated routing and prioritization

    N/A
    0 Ratings
    9.9
    99%
    9 Ratings

    Customer interaction histories

    N/A
    0 Ratings
    9.9
    99%
    9 Ratings

    Bulk actions

    N/A
    0 Ratings
    3.1
    31%
    9 Ratings

    Marketing

    Echobox

    Feature Set Not Supported
    N/A
    5.5

    Salesforce Social Studio

    55%
    Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media) ranks higher in 4/4 features

    Lead generation

    N/A
    0 Ratings
    5.0
    50%
    8 Ratings

    Content marketing

    N/A
    0 Ratings
    5.0
    50%
    9 Ratings

    Paid media management

    N/A
    0 Ratings
    6.0
    60%
    7 Ratings

    Campaigns and promotions

    N/A
    0 Ratings
    6.0
    60%
    8 Ratings

    Channel coverage/integration

    Echobox

    Feature Set Not Supported
    N/A
    8.1

    Salesforce Social Studio

    81%
    Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media) ranks higher in 7/7 features

    Twitter

    N/A
    0 Ratings
    9.0
    90%
    10 Ratings

    Facebook

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    LinkedIn

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Google+

    N/A
    0 Ratings
    6.8
    68%
    6 Ratings

    Instagram

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Pinterest

    N/A
    0 Ratings
    6.5
    65%
    4 Ratings

    YouTube

    N/A
    0 Ratings
    6.7
    67%
    6 Ratings

    Reporting/analytics

    Echobox

    Feature Set Not Supported
    N/A
    8.6

    Salesforce Social Studio

    86%
    Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media) ranks higher in 3/3 features

    Campaign success analytics

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Real-time tracking

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Competitor analysis

    N/A
    0 Ratings
    9.9
    99%
    7 Ratings

    Account management

    Echobox

    Feature Set Not Supported
    N/A
    9.5

    Salesforce Social Studio

    95%
    Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media) ranks higher in 2/2 features

    Role-based user permissions & privileges

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Mobile access

    N/A
    0 Ratings
    9.9
    99%
    9 Ratings

    Attribute Ratings

    • Echobox is rated higher in 1 area: Likelihood to Renew
    • Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.8

    Echobox

    88%
    60 Ratings
    10.0

    Salesforce Social Studio

    100%
    54 Ratings

    Likelihood to Renew

    9.1

    Echobox

    91%
    2 Ratings
    8.8

    Salesforce Social Studio

    88%
    38 Ratings

    Usability

    8.8

    Echobox

    88%
    7 Ratings
    9.0

    Salesforce Social Studio

    90%
    9 Ratings

    Availability

    Echobox

    N/A
    0 Ratings
    9.6

    Salesforce Social Studio

    96%
    10 Ratings

    Performance

    Echobox

    N/A
    0 Ratings
    8.4

    Salesforce Social Studio

    84%
    10 Ratings

    Support Rating

    8.9

    Echobox

    89%
    20 Ratings
    9.0

    Salesforce Social Studio

    90%
    20 Ratings

    In-Person Training

    Echobox

    N/A
    0 Ratings
    10.0

    Salesforce Social Studio

    100%
    1 Rating

    Online Training

    Echobox

    N/A
    0 Ratings
    7.6

    Salesforce Social Studio

    76%
    6 Ratings

    Implementation Rating

    Echobox

    N/A
    0 Ratings
    9.8

    Salesforce Social Studio

    98%
    12 Ratings

    Likelihood to Recommend

    Echobox Ltd.

    It is perfect if you have a huge content feed and try to maximize your posts on Facebook without being penalized. Much easier to use than Facebook Creator studio and has all the needed functionality in one window. So in one window I can monitor other users' activity, plan Facebook posts and see which posts were published. Another great thing is statistics and post-reshare functionality. So older greatly reached posts we can easily reshare. It works great with advisory, cultural, culinary, or other types of "not getting old“ posts.
    Read full review

    Salesforce

    If you have to manage a great volume of mentions and you don't require a specific model of dashboard, or if you don't have the budget for a AI based platform, this is a very good option that could cover your needs. Also great if you have to manage a great volume of users and projects, to have the flexibility and agility to setup your own monitoring
    Read full review

    Pros

    Echobox Ltd.

    • Echobox automation is invaluable; the fact that it can intelligently automatically schedule articles within seconds of these being published on our website saves us a huge amount of time
    • I find the AI message option particularly useful when rescheduling content. Although it does not always pick out the best quote, most of the time it does a good job and again saves a lot of time
    • Having the option to schedule content immediately as well as in a specific time-slot or day is also very useful
    Read full review

    Salesforce

    • The amount of the information that radian6 can pull from multiple social platforms is absolutely phenomenal. Its just not only the pull but the way the information can be presented in dashboards was way good. It helped us understand in various aspects of our social presence.
    • Multiple profiles helped us to break down the Big/Huge social buzz cloud to smaller and more manageable pieces. This helped us concentrate on the lows and helped us to plan better on turning them to highs.
    • Radian6 allowed us to follow thru the crowd trends with the latest information presented in a single view. This also helped us to collect the social opinion on the product releases.
    • The ease of use, one need not be an expert to start using this platform. The interface is easily understandable by anyone.
    • A keyword can be edited quickly to tailor the needs and the results were quick.
    Read full review

    Cons

    Echobox Ltd.

    • The interface could be better and more up to date
    • Since it is based on AI, it could benefit from more users, which would mean better suggestions
    • I know everyone speaks English now, but customer support in more languages, like Serbian, could come in handy
    Read full review

    Salesforce

    • Jack of all trades, master of none: OK so this might sound a bit harsh, but while the tool accomplished three similar functions competently, and all under one bonnet, the fact that none of them are outstanding in functionality and capability in my book that also counts as a weakness, regardless of the fact they are all combined in one software suite. It would seem that Salesforce needs to think more carefully about who the target user audience is here - publishers, sellers and marketers, or insight types who work with the content - it's a bit lacklustre in all three areas
    • Simplicity vs total control: I mentioned previously that it has a very intuitive, accessible and 'simplistic' (in a good way) UI which makes getting to grips with the tool great for early adopters. BUT with this comes the downfall that it is rather simplistic, and the rich functionality that is available in other platforms is just not seen here. For example, the engagement scores for competitor brands (not client / owned brands) are not available, meaning you can't do deeper dive analysis on content performance for rival organizations. The ability to only export content in 90 day chunks is also frustrating
    • For such a large organisation, think about how much support you're going to need from Salesforce. You might have to be prepared to wing it on your own
    Read full review

    Pricing Details

    Echobox

    Starting Price

    Editions & Modules

    Echobox editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Salesforce Social Studio

      Starting Price

      $0 Per Org Per Month

      Editions & Modules

      Salesforce Social Studio editions and modules pricing
      EditionModules
      Basic$1,000.001
      Pro$4,000.002
      Corporate$12,000.003
      Enterprise$40,000.004

      Footnotes

      1. Per Org Per Month
      2. Per Org Per Month
      3. Per Org Per Month
      4. Per Org Per Month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Echobox Ltd.

      Because I am totally satisfied with Echobox service. I find it balanced between the service itself and its cost. Compared to its competitors, it is, without a doubt, the best product for small publishers. It only lacks in a greater and more efficient management of statistics which, at the moment, is absent. I will definitely renew Echobox!
      Read full review

      Salesforce

      I spent a lot of time researching the right platform for me and our organisation (thanks to the other reviews on TrustRadius also). Having used other platforms when I found frustrations getting my everyday work done, I knew exactly what I wanted and this is why I chose Social Studio. While there have been a few hiccups, the quarterly update releases and the outstanding tech support have kept me more than happy.
      Read full review

      Usability

      Echobox Ltd.

      Echobox is simple, efficient, easy-to-use, and easy to understand. It is one of the simplest tools to help community managers or journalists (in my case) to publish on a corporate page with no hassle and in a quick manner. Such a tool is such a gift and time-saver when every little action counts in a day!
      Read full review

      Salesforce

      • Would rate this a 6. The User Interface is pretty intuitive, but the platform was still considered pretty intimidating by our non-technical staff when they first saw it. It took a while to get used to it and feel comfortable. There was quite a lot of setup work in the beginning (for example, we had to build our own reports using a canned report as a template, and this was not simple). Although it took a while to get it setup correctly, it’s quite intuitive once that work has been done.
      Read full review

      Reliability and Availability

      Echobox Ltd.

      No answers on this topic

      Salesforce

      The platform is rarely down
      Read full review

      Performance

      Echobox Ltd.

      No answers on this topic

      Salesforce

      No issues with performance.
      Read full review

      Support Rating

      Echobox Ltd.

      When there have been problems, they’ve usually been resolved very quickly. Some issues have occurred such as not being able to download images or posts not going out when the service has crashed, but they’re also very open to feedback. The option to download pictures loaded into the feed stories was my suggestion; saving us time creating new images and getting the posts out quickly
      Read full review

      Salesforce

      I don't remember having to reach out to support quite often when working with Radian6. However, before I started in that position working with the platform, my manager relayed to me that the customer support for Radian6 and Salesforce overall was quick and efficient, and that they usually got back to him within a day or so
      Read full review

      Online Training

      Echobox Ltd.

      No answers on this topic

      Salesforce

      • We initially received dedicated online training for our team which was delivered by our account rep. This was pretty effective since it happened after our data had been loaded into the system and it had been configured for specific needs our organization. The training was perhaps a bit shallow though, as it was only an hour long. Online videos are available to be taken individually, and these have been useful.
      Read full review

      Implementation Rating

      Echobox Ltd.

      No answers on this topic

      Salesforce

      Implementation was pretty simple. Just a matter of giving the account rep a list of our search terms and having him set the system up to pull the data we wanted to see. Once this had been done, we tweaked it with his help. Process was pretty smooth, although there was some back and forth until it worked the way we wanted.
      Read full review

      Alternatives Considered

      Echobox Ltd.

      Echobox AI function (the ability to decide when is the best time to share a post) is a [game-changer] and also the UI is cleaner and easier to use. I found Hootsuite confusing and complicated. It has too many windows and also doesn't pull the articles automatically. There is no comparison really, Echobox is miles ahead.
      Read full review

      Salesforce

      We do not make the decision for tools in most cases, however Social Studio does out-weigh all other tools on the Social Listening aspect. It is not just key-words the way most tools are. This also allows you to personalize the source, including magazines, forums etc web-wide. It also allows you to narrow down geographical information and languages.
      Read full review

      Return on Investment

      Echobox Ltd.

      • Higher click-through rates on articles shared to social.
      • An increased volume of social posts across all pages through automation, leading to more eyes on more articles.
      • Automation has led to more time for other tasks.
      • Digital subscriptions have increased steadily since implementing Echobox.
      Read full review

      Salesforce

      • I would actually say that Radian6 decreased our efficiency as a team because it took so much time and effort to train people on how to use it.
      • Radian6 helped us understand the overall sentiment of our brand. This gave us great insight and helped us structure our online customer service strategy.
      Read full review

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