Likelihood to Recommend
eClinicalWorks should be used in most medical situations. The program generally speaking works the way it should keeping track of patient records and the like. They have recently added an inpatient module for ASCs. Seems to work pretty well for smaller practices that don't require a lot of additional features or integrations.
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WebPT is well suited for providers with smaller practices, and for patients who have simple cases. The note templates are very easy to follow, but the eDocs can be slightly unorganized if a patient has multiple documents that need to be scanned into their account. The batch print function is great for sending large files to a worker's compensation payer, but it can be glitchy at times. The practices I work with who use WebPT have little to no issues with the software, and working in the billing department, I typically don't encounter many issues either and find that I can complete my job duties easily.
Read full review Pros One of the strengths of ECW can also be a weakness depending on the user's perception. ECW has a lot of redundancies. There are multiple pathways to perform a task. It can be appealing to advanced computer users because of the versatility. I have found that it tends to confuse lesser experienced computer users. The creation of templates is very easy and any provider in our system can create one. It definitely makes documentation more efficient. By creating a set of templates for the clinic, we are able to standardize the orders/procedures along established guidelines. We have converted our scheduling to open access. ECW allows us to set the follow up time and the end of the visit and then an alert is created. Front office staff can run the report and schedule patients closer to the actual time. It has improved our no show/cancellation rates. Read full review The scheduler is easy to use and allows for a clear view of each clinical day, week, and month. The authorization/visit limit functions really help in managing each case and assist in minimizing insurance denials. The documentation is comprehensive and specific to physical therapy documentation. The ICD-10 lookup function is very helpful. Transfer of claim information to Therabill really helps with timely claim submission. Read full review Cons Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process. Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed. Training videos would be helpful on their support website. Read full review Navigating with fewer clicks- more shortcuts for efficiency would be a welcomed addition. Therapist sometimes complain that notes could be easier to complete by having more drop down boxes so there isn't so much manual entry. Having the ability to receive faxes within the EMR and have the ability to upload to the patients medical records or chart. As of now, WebPT can only fax out. Credit card payments through WebPT utilizes a card reader that IS NOT chip capable. This needs to be updated for extra security. Analytic Reports are not the easiest to utilize. Using the filters for date ranges, columns, etc. is cumbersome, at best. Read full review Likelihood to Renew
If we had an option to easily switch to another EMR product we would. However, an EMR keeps you invested solidly in it - once you've started you're then going to be stuck with it. The investment into the data in the system are such that you have no real option to back out of what you are in and move into something else. Again, if we could, we would immediately move to another EMR. The ability to use it and be supported by the vendor has decreased nearly to the point of inability to use.
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The ease of use and the modern feeling of the software is what keeps us coming back. Being able to have a new employee trained on the software in less than a week is a money saver. The many other softwares that the team at WebPT offer that intergrate with WebPT is numerous and streamlined.
Read full review Usability
[In my opinion] the features allowed by the system are not designed for providers. [I think] the systems are inefficient, and new features tend to be "bolt on" features either as products purchased and added from other providers or simply a module created and strapped onto the software. There doesn't seem to be much idea around making things easier for the provider, though they like to state that provider burnout is something they are working on.
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Online patient intake - frequent functionality problems. WebPT supports solutions to these problems are often work arounds requiring my local admin team to enter data on our end. This prompts the question - why am I paying you for this function if we end up doing intake again. Patient intake and outcomes should not be separate emails to the patient. They find it redundant and are less likely to complete both. It is also entirely possible that this impacts their responses on survey based outcomes measures, possibly skewing outcomes data. Outcomes - also frequently fails, patient's complete on their device or kiosk/tablet in clinic but will not sync to EMR and populate chart note. Again frequent "solution" from WebPT support involves work arounds requiring admin team staffing hours. Again additional expense of admin team staffing. Scheduling - frequent problems with lost appointments booked leading to decreased productivity and a customer service issue we have to resolve. Waitlist feature recently improved. EMR - evaluative notes are slow and difficult for clinicians to enter data. Evaluation templates have improved this a bit but it is still to difficult to add single tests and measures to existing initial evaluations and progress notes. Flowsheets do not save clinicians time with current functionality. You can not see what treatments were provided at the previous visit from the flow sheet view. This slows treatment and frustrates clinicians. WebPT HEP - does not integrate with Flow Sheet in EMR creating redundant process in charting.
Read full review Reliability and Availability
Entire suite down numerous times in 2022 and 2023. Individual modules down as well. Modules rated as operational but not functioning numerous times, most so with scheduling, online intake, and outcomes.
Read full review Performance
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
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Pages often load slowly. Our iMacs are highly reliable and we are connected to the highest speed Comcast business internet. We also connected each iMac via Cat 9 cable during COVID-19 pandemic to speed telelhealth appointments. Zoom does integrate very well with WebPT for telehealth. Their own modules do not integrate well with each other. For example, patients receive separate emails for patient intake and clinical outcomes. If confuses and frustrates many patients. Similarly, EMR flow sheet does not integrate with HEP creating redundancy.
Read full review Support Rating
You put in support cases through a support portal. [I believe] for no apparent reason, the company decided that their support cannot have access to actual patient records and as a result, it's required that they have to connect remotely to a computer system in our network, and log in as one of our users to do anything. This also entails that they are completely incapable of diagnosing problems and require significant amounts of user input and time to try and begin any sort of work on the problems. [In my opinion] this takes away from patient care and other concerns. Also, while you can put in as detailed a ticket as you want, when you are called, you have to go over the ticket again, as they don't seem to read or care what you put in, as it's more important to them to go over everything in painful detail. Often times you must explain to the tech how the process works. In the past month, we were upgraded overnight with zero warning, which caused issues the following day as we had to update every single computer in our network (over 300) and it requires administrative privileges so couldn't be done by a user. This also doesn't update any information in the programs list, so there's no way to tell whether the update happened or not.
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Support was pretty much always helpful. My only complaint was not being able to always get someone on the phone immediately during working hours and having to wait to hear back. But once we heard back, problems were solved quickly and sufficiently. Staff was always friendly and knowledgeable
Read full review In-Person Training
Paid for training, did not help. They trained prior to go-live, but it was so long ahead that users weren't able to function well when it actually happened, they seemed unable to provide adequate support. [In my experience] further support is typically very boilerplate, and is thus not useful, and has additional cost.
Read full review Online Training
Used to have more synchronous support during training. Now mostly online modules and pop ups. We have noticed DPT and PTA students have more difficulty navigating the online training as compared to 2020.
Read full review Implementation Rating
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
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I think it would help to have another education session maybe 6 months after the initial sessions. This would help the user come up with an enhanced experience after they have used the program for a period of time. It is hard to comprehend everything at first, especially for people that need hands on learning
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I was attracted by the final note format of ECW. I said then and still say that most EMR's clinical notes are terrible to try to read and follow in orderly fashion by comparison...BUT the devil is in the data entry and that is where "you live" as a clinician. Incredibly frustrating software because of inflexibility and restrictions of multi level data fields that can only be opened one at a time (i.e. no "toggling" between windows... ooen read and close...then reopen other data entry window....then close and repeat if you need to refer back to original window of data. This applies throughout the software and is due to its reliance on SQL architecture from what I have been told). Kills productivity.
Read full review Epic
is more time intensive for documentation with more typing and less point and click. It is more challenging to make smart phrases and overall more cumbersome. At this time I have not used the
system for scheduling, only documenation
Read full review Contract Terms and Pricing Model
The current terms and pricing would be fair if they provided adequate performance, reliability, support, and customer service. As they have lapsed in these areas WebPT is overpriced. I would not recommend any PT practice of any size agree to a long term contract with WebPT until they prove they will deliver on their promises.
Read full review Scalability
It grew with us from practice inception to our largest size of 12 employees.
Read full review Professional Services
Extremely poor technical support and customer service.
Read full review Return on Investment I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period. Read full review The customizable schedular and waitlist allows us to reduce the amount of empty spots on our schedule due to cx. We are able to fill slots in a timely manner to boost our productivity The reporting feature specifically for authorizations allos us to very closely track all authorization across all pt's to increase our revenue. Read full review ScreenShots