What users are saying about
192 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1087 Ratings
192 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Webexpenses

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1087 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Customization

    6.1

    FreshBooks

    61%

    Webexpenses

    Feature Set Not Supported
    N/A
    FreshBooks ranks higher in 2/2 features

    API for custom integration

    6.0
    60%
    26 Ratings
    N/A
    0 Ratings

    Plug-ins

    6.3
    63%
    22 Ratings
    N/A
    0 Ratings

    Security

    8.7

    FreshBooks

    87%

    Webexpenses

    Feature Set Not Supported
    N/A
    FreshBooks ranks higher in 2/2 features

    Single sign-on capability

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    7.4
    74%
    37 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    6.6

    FreshBooks

    66%

    Webexpenses

    Feature Set Not Supported
    N/A
    FreshBooks ranks higher in 3/3 features

    Dashboards

    7.8
    78%
    50 Ratings
    N/A
    0 Ratings

    Standard reports

    7.1
    71%
    48 Ratings
    N/A
    0 Ratings

    Custom reports

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    General Ledger and Configurable Accounting

    7.2

    FreshBooks

    72%

    Webexpenses

    Feature Set Not Supported
    N/A
    FreshBooks ranks higher in 9/9 features

    Accounts payable

    5.3
    53%
    35 Ratings
    N/A
    0 Ratings

    Accounts receivable

    7.4
    74%
    49 Ratings
    N/A
    0 Ratings

    Cash management

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Bank reconciliation

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Expense management

    7.3
    73%
    45 Ratings
    N/A
    0 Ratings

    Time tracking

    8.9
    89%
    38 Ratings
    N/A
    0 Ratings

    Multi-currency support

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Regulations compliance

    6.0
    60%
    17 Ratings
    N/A
    0 Ratings

    Self-service portal

    9.1
    91%
    3 Ratings
    N/A
    0 Ratings

    Order Management

    7.8

    FreshBooks

    78%

    Webexpenses

    Feature Set Not Supported
    N/A
    FreshBooks ranks higher in 4/4 features

    Pricing

    7.1
    71%
    33 Ratings
    N/A
    0 Ratings

    Order entry

    8.0
    80%
    33 Ratings
    N/A
    0 Ratings

    Credit card processing

    6.0
    60%
    34 Ratings
    N/A
    0 Ratings

    Cost of goods sold

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Expense Management

    FreshBooks

    Feature Set Not Supported
    N/A
    10.0

    Webexpenses

    100%
    Webexpenses ranks higher in 2/2 features

    Employee Expense Reporting

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Corporate Card Reconciliation

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Payment Management

    FreshBooks

    Feature Set Not Supported
    N/A
    9.8

    Webexpenses

    98%
    Webexpenses ranks higher in 7/7 features

    Customizable Approval Policies

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Financial Document Management

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Payment Status Tracking

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Payment Audit Trail

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Duplicate Bill Detection

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Advanced OCR

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Electronic Funda Transfer

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • FreshBooks is rated higher in 2 areas: Availability, Implementation Rating
    • Webexpenses is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    6.3

    FreshBooks

    63%
    67 Ratings
    8.6

    Webexpenses

    86%
    679 Ratings

    Likelihood to Renew

    7.6

    FreshBooks

    76%
    18 Ratings
    8.2

    Webexpenses

    82%
    5 Ratings

    Usability

    6.5

    FreshBooks

    65%
    13 Ratings
    8.3

    Webexpenses

    83%
    679 Ratings

    Availability

    10.0

    FreshBooks

    100%
    4 Ratings
    6.0

    Webexpenses

    60%
    1 Rating

    Performance

    8.0

    FreshBooks

    80%
    2 Ratings

    Webexpenses

    N/A
    0 Ratings

    Support Rating

    7.5

    FreshBooks

    75%
    13 Ratings
    8.5

    Webexpenses

    85%
    320 Ratings

    Online Training

    FreshBooks

    N/A
    0 Ratings
    5.3

    Webexpenses

    53%
    2 Ratings

    Implementation Rating

    10.0

    FreshBooks

    100%
    2 Ratings
    9.4

    Webexpenses

    94%
    3 Ratings

    Configurability

    FreshBooks

    N/A
    0 Ratings
    8.0

    Webexpenses

    80%
    1 Rating

    Ease of integration

    FreshBooks

    N/A
    0 Ratings
    5.0

    Webexpenses

    50%
    1 Rating

    Product Scalability

    FreshBooks

    N/A
    0 Ratings
    7.0

    Webexpenses

    70%
    1 Rating

    Vendor post-sale

    FreshBooks

    N/A
    0 Ratings
    9.0

    Webexpenses

    90%
    1 Rating

    Vendor pre-sale

    FreshBooks

    N/A
    0 Ratings
    10.0

    Webexpenses

    100%
    1 Rating

    Likelihood to Recommend

    FreshBooks

    FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills. It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
    Read full review

    Webexpenses

    Webexpenses is well suited for quick and easy, simple claims for parking. For instance; I pull up to a parking bay in London, open the parking app (Ringo, for instance) and pay for the parking. Ringo emailed me a receipt for the parking. I take a screenshot of the email and then open WebExpenses mobile app. The total claim time in WebExpenses is about another minute. Add a claim, including the type of claim (parking), assign it to a client, and give it a price. Attach the screenshot, DONE, and all before I've gotten out of the car. WebExpenses mileage claims are based on Google Maps with traffic re-routing. I believe that this has a negative effect on your mileage claim because the time you drove around an accident, through miles of villages, and get to where you are going, the accident has now cleared. You go to put in your mileage claim, and it asks for your start postcode and finishes postcode. It then works out the mileage with the traffic in its current state. You are now 20 miles short of your actual journey. I ALWAYS take a start odometer from the car and a finish odometer from the car and adjust the claim on the form. The issue with this is that every mileage claim has a red flag for management to check over when processing the claim.
    Read full review

    Pros

    FreshBooks

    • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
    • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&amp;L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
    • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
    Read full review

    Webexpenses

    • imports credit card transactions from our corporate card program without issue
    • allows for easy set up of new users
    • is a very intuitive, easy to learn tool
    • has a very responsive support and customer service team
    • Set up and configuration was thorough, and they were able to work through our unique issues, such as custom segments in NetSuite.
    • It is a very inexpensive product. Well worth the cost.
    Read full review

    Cons

    FreshBooks

    • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
    • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
    • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
    Read full review

    Webexpenses

    • Expense claim feature when it comes to travel and when we have to create in terms of KMS driven it should auto-capture the dates. This can be improved and there is the scope for improvement.
    • More tabs can be provided in petty cash expense so you need not type.
    Read full review

    Pricing Details

    FreshBooks

    Starting Price

    $0

    Editions & Modules

    FreshBooks editions and modules pricing
    EditionModules
    Lite$4.501
    Plus$7.502
    Premium$153
    SelectCustom Pricing4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Webexpenses

    Starting Price

    $7 per month per user

    Editions & Modules

    Webexpenses editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required $250

      Additional Details

      Pricing Inquiry

      Likelihood to Renew

      FreshBooks

      At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
      Read full review

      Webexpenses

      I would see no issues in renewing the Webexpenses software, and this has improved the way we process expenses.
      Read full review

      Usability

      FreshBooks

      FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
      Read full review

      Webexpenses

      I am giving Webexpenses a score of 9 as I find the whole experience of using very painless and efficient without any stress. Very often, I am very busy with my other work tasks, and the fact that this is very simple, easy, and quick to use makes the whole process run very smoothly.
      Read full review

      Reliability and Availability

      FreshBooks

      FreshBooks is easy to use and always works!
      Read full review

      Webexpenses

      There was an unexpected system issue that caused us to have to postpone a user training session at the last minute. Our Webexpenses trainer was not aware that it was going to occur.
      Read full review

      Performance

      FreshBooks

      No answers on this topic

      Webexpenses

      The performance is great. Pages and reports load quickly. The data export/import from Webexpenses to our financial software, ACS, is not user friendly, mainly due to ACS import steps
      Read full review

      Support Rating

      FreshBooks

      I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
      Read full review

      Webexpenses

      The support for the initial setup was great, but since then we have only had to contact support once when we had problems uploading credit card files. The help we received at this time was not good and we ended up trying various things until we resolved the problem ourselves. The online support tutorials are good, but searching for a specific issue is difficult.
      Read full review

      Online Training

      FreshBooks

      No answers on this topic

      Webexpenses

      Our trainer spoke very quickly and went through the training material quickly. Since this process was new to us, we missed some important information. We would have benefitted from further training with report generation as well. She did provide a recording of the training, but again, she went through the material very quickly
      Read full review

      Implementation Rating

      FreshBooks

      I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
      Read full review

      Webexpenses

      As long as you have people that are fully aware of the setup steps to get users into the software then I would see no issues arising for any company.
      Read full review

      Alternatives Considered

      FreshBooks

      We do not consider other options since our client wants the implementation of this platform in order to use it in the two countries where it has operations.

      At the moment, full integration was not possible and we still share the information with a Mexican system to complete everything necessary.
      Read full review

      Webexpenses

      Fortunately, I have not used any other alternative before so I am afraid I am not in a position to establish any sort of comparative analysis between Webexpenses and any of its competitors. However, when asking people in other organisations Webexpenses was always the recommended option instead of other providers.
      Read full review

      Scalability

      FreshBooks

      No answers on this topic

      Webexpenses

      The Webexpenses multiple department management was not a perfect match for our internal structure. We developed work-arounds.
      Read full review

      Return on Investment

      FreshBooks

      • Freshbooks saves me time compared to when I managed to invoice without an app.
      • Freshbooks make keeping my invoices organized which saves me time.
      • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
      Read full review

      Webexpenses

      • Previously you would have to manually scan expenses using a photocopier and have them signed and then put them in an envelope! Big time saving so Consultants can focus on selling.
      • Accounts departments require less capacity as its all automated.
      • Good tracking of expenses through the dashboard for managers.
      Read full review

      Screenshots

      Add comparison