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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FrontSpin

    Score8 out of 10
    N/AFrontSpin headquartered in San Mateo offers their automated outbound sales dialer, featuring CRM integration with automated call logging and syncing.N/A

    HipChat (discontinued)

    Score9.7 out of 10
    N/AHipchat was discontinued by Atlassian. Users are being migrated to Slack.N/A
    Pricing
    FrontSpinHipChat (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FrontSpinHipChat (discontinued)
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    FrontSpinHipChat (discontinued)
    Preview Dialer
    Comparison of Preview Dialer features of FrontSpin and HipChat (discontinued)
    Feature
    FrontSpin
    9.8
    4 Ratings
    29% above category average
    HipChat (discontinued)
    -
    Ratings
    Contact preview10.03 Ratings00 Ratings
    Dialer-CRM integration9.04 Ratings00 Ratings
    Call notes & tags10.04 Ratings00 Ratings
    Automatic call logging10.04 Ratings00 Ratings
    Core Dialer
    Comparison of Core Dialer features of FrontSpin and HipChat (discontinued)
    Feature
    FrontSpin
    8.9
    4 Ratings
    14% above category average
    HipChat (discontinued)
    -
    Ratings
    Outbound dialing10.04 Ratings00 Ratings
    Inbound routing5.02 Ratings00 Ratings
    Custom caller ID10.04 Ratings00 Ratings
    Click-to-call10.03 Ratings00 Ratings
    Recorded voicemail drop9.04 Ratings00 Ratings
    Dialer contact import10.04 Ratings00 Ratings
    Campaign & list management8.03 Ratings00 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of FrontSpin and HipChat (discontinued)
    Feature
    FrontSpin
    9.0
    4 Ratings
    16% above category average
    HipChat (discontinued)
    -
    Ratings
    Follow-up calls10.04 Ratings00 Ratings
    Dialer reporting & analytics7.04 Ratings00 Ratings
    Dialer compliance10.01 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of FrontSpin and HipChat (discontinued)
    Feature
    FrontSpin
    -
    Ratings
    HipChat (discontinued)
    7.3
    106 Ratings
    6% below category average
    Mobile Access00 Ratings7.397 Ratings
    Search00 Ratings7.2103 Ratings
    Communication
    Comparison of Communication features of FrontSpin and HipChat (discontinued)
    Feature
    FrontSpin
    -
    Ratings
    HipChat (discontinued)
    7.3
    132 Ratings
    9% below category average
    Chat00 Ratings7.7132 Ratings
    Notifications00 Ratings7.7130 Ratings
    Discussions00 Ratings6.5110 Ratings
    Surveys00 Ratings7.834 Ratings
    Internal knowledgebase00 Ratings7.043 Ratings
    Integrates with GoToMeeting00 Ratings7.023 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of FrontSpin and HipChat (discontinued)
    Feature
    FrontSpin
    -
    Ratings
    HipChat (discontinued)
    6.3
    95 Ratings
    24% below category average
    Video files00 Ratings6.585 Ratings
    Audio files00 Ratings6.873 Ratings
    Access control00 Ratings6.660 Ratings
    Advanced security features00 Ratings5.949 Ratings
    Integrates with Google Drive00 Ratings6.027 Ratings
    Device sync00 Ratings6.055 Ratings
    Best Alternatives
    FrontSpinHipChat (discontinued)
    Small Businesses
    Dialpad Sell
    Score8.7 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Nooks
    Score9.2 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Dialpad Sell
    Score8.7 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FrontSpinHipChat (discontinued)
    Likelihood to Recommend
    8.0
    (4 ratings)
    6.8
    (133 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.8
    (2 ratings)
    Usability
    10.0
    (1 ratings)
    7.2
    (8 ratings)
    Support Rating
    6.0
    (1 ratings)
    7.1
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.4
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    7.6
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    7.2
    (10 ratings)
    User Testimonials
    FrontSpinHipChat (discontinued)
    Likelihood to Recommend
    FrontSpin
    Perfect for:
    • Sales Directors,
    • Account Development Representatives (ADR),
    • Sales Development Representatives,
    • Customer Success Managers,
    • Technical Support Specialists,
    • Account Managers
    • People that make calls but don't like the Salesforce user interface
    Incentivized
    Read full review
    Discontinued Products
    Well suited for
    Cross-teams communication.
    Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
    Not suited for:
    Lacks apps integration like Slack.
    Lacks quality with video calls.
    Slow file transfer for large files.
    Frequent downtime due to app instability.
    Incentivized
    Read full review
    Pros
    FrontSpin
    • Calling one person after another.
    • Follow ups and reminders to call potential clients.
    • Keeping track of completed tasks.
    Incentivized
    Read full review
    Discontinued Products
    • HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
    • HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
    • HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
    • I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
    Incentivized
    Read full review
    Cons
    FrontSpin
    • Many competitors had functionality that FrontSpin is building over time
    • We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin
    Incentivized
    Read full review
    Discontinued Products
    • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
    • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
    • Video and audio calls are pretty useless, they're slow and not always work.
    • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
    Incentivized
    Read full review
    Likelihood to Renew
    FrontSpin
    No answers on this topic
    Discontinued Products
    If they fix the bugs the last update gave that are causing hipchat to crash more often.
    Incentivized
    Read full review
    Usability
    FrontSpin
    Trained a new recruit on FrontSpin in one session. It's very intuitive.
    Incentivized
    Read full review
    Discontinued Products
    The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
    Incentivized
    Read full review
    Support Rating
    FrontSpin
    They do well with their support. Wait times are low, and they are eager to help.
    Incentivized
    Read full review
    Discontinued Products
    HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
    Incentivized
    Read full review
    Implementation Rating
    FrontSpin
    No answers on this topic
    Discontinued Products
    I don't have insights as I was not a part of the implementation. However, I love the end product
    Incentivized
    Read full review
    Alternatives Considered
    FrontSpin
    Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features.
    Read full review
    Discontinued Products
    We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
    Incentivized
    Read full review
    Scalability
    FrontSpin
    No answers on this topic
    Discontinued Products
    Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
    Incentivized
    Read full review
    Return on Investment
    FrontSpin
    • Positive impact - revenue has increased by about 10% in one year as all volumes increased by about 20-30%
    Incentivized
    Read full review
    Discontinued Products
    • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
    Incentivized
    Read full review
    ScreenShots

    HipChat (discontinued) Screenshots

    Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).