Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Chat
Score 7.8 out of 10
N/A
Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over time — plus threaded conversations — Chat helps users track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.N/A
Quip
Score 8.3 out of 10
N/A
Quip is a collaboration tool, from Salesforce, that helps sales teams accelerate business in real-time with embedded documents, live Salesforce data, and other built-in collaboration features.
$120
per year per user
Zoom Workplace
Score 8.4 out of 10
N/A
Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.
$16.99
per month per user
Pricing
Google ChatQuipZoom Workplace
Editions & Modules
No answers on this topic
Enterprise
$25
per user per month
Starter
$120
per year per user
Plus
$300
per year per user
Advanced
$1,200
per year per user
Add-On Zoom Translated Captions
$5
per month per license
Pro
$16.99
per month per user
Business
$21.99
per month per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Zoom Whiteboard
starting at $2.49
per month per user
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
Google ChatQuipZoom Workplace
Free Trial
NoNoYes
Free/Freemium Version
NoNoYes
Premium Consulting/Integration Services
NoNoYes
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional DetailsAll editions include unlimited personal documents and folders and a custom subdomain. Paid versions include unlimited document revision history, message archive and group sharing.Discount available for annual billing.
More Pricing Information
Community Pulse
Google ChatQuipZoom Workplace
Considered Multiple Products
Google Chat
Chose Google Chat
[Google Hangouts Chat] is low cost, easy to use, and built into most Android smartphones.
Chose Google Chat
Schools, in my area at least, are not being allowed to use Zoom because of incidences of security breaches known as "Zoom bombs," so the schools here chose to use Google Hangouts Chat. That means if I want to talk to the kids or the teachers, I need to use Google Hangouts Chat.
Quip

No answer on this topic

Zoom Workplace
Chose Zoom Workplace
A better video experience and better chat experience. I love being able to have a chat with myself to save important information only I can see. I like that you can create favorites and group chats as well. Teams video quality was lacking, and Google Chat, funny enough, had …
Chose Zoom Workplace
Zoom Workplace is typically on the more expensive end against other options, but it's the industry leader for a reason. It has the most brand credibility by far, but that doesn't mean it's perfect. There are limitations when it comes to technical performance, customization and …
Chose Zoom Workplace
There are some features that I would like to see in Zoom Workplace that are available in the others. I think Teams and Google are also better if your internet connection is not at full strength as well. With much of the team either fully remote or hybrid, it is nice to have …
Chose Zoom Workplace
Zoom is at the bottom of the other products due to its barebones chat and messaging systems. It's a super basic chat mechanism that doesn't have many other functions—akin to AOL back in the early 2000s. It's difficult to share things and communicate complex ideas. However, we …
Chose Zoom Workplace
Better security control, where only hosts can control many features. In Teams anyone can spotlight, or mute participants.
Chose Zoom Workplace
I think without any doubt Zoom is an amazing application. so there was no question in choosing another product over Zoom. Most of the people use Zoom so people doesn't have to add any tool to run the application
Chose Zoom Workplace
I [have] used Skype before using Zoom. Skype is a good Video conferencing solution but that does not have powerful and quality features like Zoom. Zoom keeps advanced ways of online collaboration and provides better video quality results. Now I use Zoom because it is fulfilling …
Chose Zoom Workplace
We started testing the tool and quickly changed everything. We chose to use it because it worked very well and with a higher quality than expected. Today we do not think of using another tool because it is meeting all our needs. We managed to keep the team updated and united, …
Features
Google ChatQuipZoom Workplace
Project Management
Comparison of Project Management features of Product A and Product B
Google Chat
8.3
26 Ratings
6% above category average
Quip
8.1
37 Ratings
4% above category average
Zoom Workplace
-
Ratings
Task Management8.014 Ratings8.535 Ratings00 Ratings
Gantt Charts8.39 Ratings8.121 Ratings00 Ratings
Scheduling8.716 Ratings7.524 Ratings00 Ratings
Workflow Automation7.512 Ratings7.622 Ratings00 Ratings
Mobile Access9.225 Ratings7.632 Ratings00 Ratings
Search9.223 Ratings9.534 Ratings00 Ratings
Visual planning tools7.713 Ratings8.127 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Google Chat
8.9
26 Ratings
11% above category average
Quip
7.8
37 Ratings
3% below category average
Zoom Workplace
-
Ratings
Chat9.826 Ratings7.536 Ratings00 Ratings
Notifications9.326 Ratings8.535 Ratings00 Ratings
Discussions8.824 Ratings8.536 Ratings00 Ratings
Surveys9.317 Ratings7.121 Ratings00 Ratings
Internal knowledgebase9.015 Ratings9.526 Ratings00 Ratings
Integrates with GoToMeeting8.07 Ratings6.110 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.215 Ratings6.112 Ratings00 Ratings
Integrates with Outlook9.06 Ratings9.011 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Google Chat
8.6
26 Ratings
7% above category average
Quip
7.8
37 Ratings
3% below category average
Zoom Workplace
-
Ratings
Versioning8.817 Ratings7.627 Ratings00 Ratings
Video files7.723 Ratings7.120 Ratings00 Ratings
Audio files7.922 Ratings7.618 Ratings00 Ratings
Document collaboration8.221 Ratings9.537 Ratings00 Ratings
Access control9.318 Ratings8.132 Ratings00 Ratings
Advanced security features9.519 Ratings8.121 Ratings00 Ratings
Integrates with Google Drive8.115 Ratings6.116 Ratings00 Ratings
Device sync9.624 Ratings8.527 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Google Chat
-
Ratings
Quip
-
Ratings
Zoom Workplace
8.4
1005 Ratings
2% above category average
High quality audio00 Ratings00 Ratings8.7997 Ratings
High quality video00 Ratings00 Ratings8.8996 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Google Chat
-
Ratings
Quip
-
Ratings
Zoom Workplace
8.6
1004 Ratings
2% above category average
Desktop sharing00 Ratings00 Ratings9.31003 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Google Chat
-
Ratings
Quip
-
Ratings
Zoom Workplace
8.6
1010 Ratings
3% above category average
Calendar integration00 Ratings00 Ratings8.8922 Ratings
Meeting initiation00 Ratings00 Ratings9.1984 Ratings
Record meetings / events00 Ratings00 Ratings9.1959 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Google Chat
-
Ratings
Quip
-
Ratings
Zoom Workplace
8.4
873 Ratings
3% above category average
Live chat00 Ratings00 Ratings9.0855 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Google Chat
-
Ratings
Quip
-
Ratings
Zoom Workplace
8.8
863 Ratings
13% above category average
User authentication00 Ratings00 Ratings8.8757 Ratings
Participant roles & permissions00 Ratings00 Ratings8.6828 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Chat
-
Ratings
Quip
-
Ratings
Zoom Workplace
7.9
237 Ratings
6% below category average
Hosted PBX00 Ratings00 Ratings8.0115 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings00 Ratings7.7141 Ratings
Directory of employee names00 Ratings00 Ratings8.2220 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Chat
-
Ratings
Quip
-
Ratings
Zoom Workplace
8.0
266 Ratings
5% below category average
Answering rules00 Ratings00 Ratings8.5194 Ratings
Call recording00 Ratings00 Ratings8.6243 Ratings
Call park00 Ratings00 Ratings7.7151 Ratings
Call screening00 Ratings00 Ratings7.8168 Ratings
Message alerts00 Ratings00 Ratings8.0212 Ratings
Business SMS/External Messaging00 Ratings00 Ratings8.0135 Ratings
Voicemail Transcription00 Ratings00 Ratings7.7186 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Google Chat
-
Ratings
Quip
-
Ratings
Zoom Workplace
8.7
294 Ratings
1% above category average
Mobile app for iOS00 Ratings00 Ratings8.6260 Ratings
Mobile app for Android00 Ratings00 Ratings8.8180 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Google Chat
-
Ratings
Quip
-
Ratings
Zoom Workplace
8.5
251 Ratings
3% above category average
Centralized communications management00 Ratings00 Ratings8.7201 Ratings
Team messaging00 Ratings00 Ratings8.6217 Ratings
Team document sharing00 Ratings00 Ratings8.4194 Ratings
Call and meeting analytics00 Ratings00 Ratings8.3204 Ratings
Best Alternatives
Google ChatQuipZoom Workplace
Small Businesses
Stackby
Stackby
Score 8.9 out of 10
Stackby
Stackby
Score 8.9 out of 10
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.2 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
Google ChatQuipZoom Workplace
Likelihood to Recommend
9.2
(26 ratings)
8.7
(38 ratings)
8.8
(1019 ratings)
Likelihood to Renew
8.0
(2 ratings)
-
(0 ratings)
7.7
(25 ratings)
Usability
9.0
(9 ratings)
8.7
(4 ratings)
8.8
(45 ratings)
Availability
-
(0 ratings)
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
-
(0 ratings)
9.0
(3 ratings)
Support Rating
7.3
(3 ratings)
9.1
(4 ratings)
6.2
(46 ratings)
In-Person Training
-
(0 ratings)
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
-
(0 ratings)
6.3
(11 ratings)
Configurability
-
(0 ratings)
-
(0 ratings)
9.1
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
-
(0 ratings)
8.0
(13 ratings)
Ease of integration
-
(0 ratings)
-
(0 ratings)
7.3
(2 ratings)
Product Scalability
-
(0 ratings)
-
(0 ratings)
9.7
(3 ratings)
Professional Services
-
(0 ratings)
-
(0 ratings)
9.2
(8 ratings)
Vendor post-sale
-
(0 ratings)
-
(0 ratings)
9.1
(2 ratings)
Vendor pre-sale
-
(0 ratings)
-
(0 ratings)
7.3
(2 ratings)
User Testimonials
Google ChatQuipZoom Workplace
Likelihood to Recommend
Google
It is a easy and quick way to chat and send instant message using the Google account, even send files, emojis, create groups. I have used it to communicate even with external people with a personal gmail account and is great to stay in touch with all around. I recommend it for anyone who wants to stay communicated using a google account.
Read full review
Salesforce
I think collaboration is probably the best use case for it allows really good drafts of documents. I think it's really good use case if you want to go track edits to documents as well. It's probably not really good for versioning control, but it's definitely, it's very, very lightweight and so you can use it on a mobile device, you can use it in any web browser. So it's very easy to use, very easily accessible. I probably wouldn't use it from a spreadsheet perspective. Well I think some of the primary functions of data sheets are there. It doesn't have some of the more complex formulas that you would typically get from Excel or something like that
Read full review
Zoom
Zoom Workplace is ideal for many businesses, more so because it saves money by uniting different functionalities into one app - meetings, messaging, phone, and scheduling. The tool keeps teams connected thanks to the amazing collaboration and communication features. In addition, Zoom Workplace is helpful for businesses with a hybrid team, thanks to its effortless connections.
Read full review
Pros
Google
  • When discussing about a specific project, I can quickly share google docs or sheets within the chat which helps my team to view the document in real time and they do not have to leave the conversation.
  • Scheduling a meeting with someone is very easy on Google Chat.
  • We have remote team members in different time zones and instead of waiting for emails we use Google Chat to quickly discuss anything.
Read full review
Salesforce
  • We use it as an effective way of collaboration between teams.
  • It can be used as an online spreadsheet.
  • It helps in accessing the data by multiple teams hassle-free.
  • Can customize the action like editing or locking the spreadsheet to the other users based on the business need.
Read full review
Zoom
  • It offers amazing unified collaboration features, including Zoom whiteboard, Zoom team chat, and integrated mail and calendar.
  • Zoom is a great meeting solution, with features like smart recording, breakout rooms, and personalized video and audio, making it a functional business meeting tool.
  • It is equipped with amazing AI features that help summarize meetings, generate content, and provide quick catch-up, allowing one to ask AI questions without interrupting meetings.
Read full review
Cons
Google
  • Google Hangouts Chat has a room for improvement in customizing the themes background.The themes are outdated and hard to change if you don't know the right key to change it.
  • It could be more user friendly if there will be no hidden features. Formatting messages is very likely to use and fun.
  • With conversations going on about everything all the time, it's easy to get pulled into far too many discussions but sometimes its hard to mention names because it shows many result even the users are not included on the chat room.
Read full review
Salesforce
  • When using Quip Desktop, it can be slow to update with content from other users
  • I think it would be cool to have a PDF proofing system integrated into Quip. Once copy has gone to design, we are basically done using Quip - I'd like to bring that all together within Quip
  • Multi -select and group export of documents would be helpful
Read full review
Zoom
  • I don't think there is any malfunction in their solution; it's extremely convenient to use, be it creating a meeting invite, adding people, sending any extra stuff to them. It's quick, and this is the only tool that works seamlessly even on Androids.
Read full review
Likelihood to Renew
Google
The updates, support, general reviews on Google Chat are great everywhere. The development of the features is ongoing and this adds a great value to Google as a big company in the market. Other applications are limiting communication while Google Chat is allowing communication to grow. It is very easy to use it and teach others how to use Google Chat.
Read full review
Salesforce
No answers on this topic
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review
Usability
Google
As stated from the starting we found this application is well suited for a small audience and a group of people across the organization can be communicated easily with no additional hectic of doing any setup. When you have a Gmail account ready then you can easily access google chat and continue the communication. This tool is simple,secure and robust helping the global leading partner for their internal precise communication and handling the tasks in a great way
Read full review
Salesforce
It is the best collaboration tool in my company. Through it, the organization has achieved better connectivity and efficiency in its communication. Primarily, the docs feature of this software is the most utilized in the company. Slowly, dash-boarding and project management features have also been utilized. Generally, it is the best tool, very easy and fairly streamlined
Read full review
Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
Read full review
Reliability and Availability
Google
No answers on this topic
Salesforce
No answers on this topic
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
Google
No answers on this topic
Salesforce
No answers on this topic
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review
Support Rating
Google
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Read full review
Salesforce
I have never used Quip's support. To be fair, we hired someone who used to work for Quip before working at our company, and he implemented it and pushed it with the team. He was very biased toward the product, and yes it was better than Google Drive, but by how much?
Read full review
Zoom
Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.
Read full review
Implementation Rating
Google
No answers on this topic
Salesforce
No answers on this topic
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Read full review
Alternatives Considered
Google
Slack has a few more features than Google Chat. Slack, for a long time, had thread chats that grouped a thread of thoughts together, making the main chat group space a lot less cluttered. A while back, Google Chat implemented a similar thing in a different but similar way, making the group less crowded. They are catching up.
Read full review
Salesforce
Google Drive is an obvious choice for a collaboration suite, but it still has this old-fashioned Windows 95 feel to it, with the standard file system hierarchy and spread-sheet like lists of files. Quip has a fresh take on the user interface, and the comments and discussion on a given file or line within a file seems more integrated and seamless, rather than a bunch of boxes out in the margin away from where you're actually reading and working. Having everything just to the left of a list or paragraph makes it easier to focus and maintain context while you're working or discussing a certain point.
Read full review
Zoom
Teams do not stack up to Zoom at all. My clients use Teamas because it is a corporate policy, and they use it most of the time between employees of the same company. It makes sense for this, NOT for me. Every time a Teams meeting is launched, since I am not part of this company, the meeting is laborious, the interface is not as nice as Zoom's, sharing documents is more difficult, etc., etc. Zoom is superior to Teams in every way!!!
Read full review
Contract Terms and Pricing Model
Google
No answers on this topic
Salesforce
No answers on this topic
Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
Read full review
Scalability
Google
No answers on this topic
Salesforce
No answers on this topic
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Read full review
Professional Services
Google
No answers on this topic
Salesforce
No answers on this topic
Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
Read full review
Return on Investment
Google
  • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
  • I hope we can make it on our own choice of colors to heightened workers vibe
  • It is connected to your email
Read full review
Salesforce
  • It is a tool that allows work teams to move forward in a centralized way and meet their objectives as efficiently as possible; this has allowed us to meet our customers and brought more work to the organization, therefore more revenue; I would say that the ROI was fast enough, as expected.
Read full review
Zoom
  • We are still early in our adoption of Zoom Workplace for business, so we don't really have any data to show cost savings.
  • The ability to take a call summary or meeting summary and add it to our practice management system have been remarkable. It's a quick copy/paste and it's in the system. Prior to this, we would have to scan in notes and save them into the system, if it even got that far. Mostly, attorneys would be searching through legal pads for the notes of a previous meeting or phone call.
Read full review
ScreenShots

Quip Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Zoom Workplace Screenshots

Screenshot of an example collaboration feature. These are used to:
Transcribe, summarize, and capture action items with AI Companion from your in-person meetings.
Improve visibility and alignment by sharing emails to chats
Elevate a chat to a meeting or phone call to get to resolution faster. 
Continue meeting conversations and easily access shared information in Team Chat.Screenshot of an example of Zoom's productivity features. These features are used to:
Improve productivity across teams, locations, and time zones.
Organize project deliverables and assets in a centralized, collaborative doc.
Collaborate and map out projects visually on a whiteboard.
Jumpstart brainstorming sessions using AI and templates.
Gather valuable team input for well-informed decision-making with surveys and polls.
Stay on top of action items surfaced from across Zoom Workplace.Screenshot of some additional collaboration features. These are used to:
Optimize office experiences and in-person time.
Make sure remote participants feel connected with what is going on in the room.
Collaborate across remote and in-person teams on a virtual whiteboard.
Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.Screenshot of additional AI Companion features. The tools is also used to:
Launch internal campaigns.
Deliver visually rich updates with live streams, billboards, and videos.
Ensure critical comms are never missed with read receipts.
Send updates to deskless workers with Workvivo TV and Chat.