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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Hangouts (Classic)

    Score8.3 out of 10
    N/AThe classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A

    isolved

    Score7.4 out of 10
    N/Aisolved is a SaaS-based, cloud-resident Human Capital Management (HCM) solution that provides Payroll, HR, Benefits Administration, Time & Attendance, Talent Management and Compliance. Employers have the ability to schedule an upcoming shift, view overtime levels, run a customized report, preview payroll in real time, write a performance report for a peer or elect benefits.N/A
    Pricing
    Google Hangouts (Classic)isolved
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Google Hangouts (Classic)isolved
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google Hangouts (Classic)isolved
    Considered Both Products
    Discontinued Products
    No answer on this topic
    isolved
    No answer on this topic
    Key User Insights
    Would buy again
    83%
    Would buy again
    44 Answers
    96%
    Would buy again
    191 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    46 Answers
    98%
    Delivers good value for the price
    170 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    47 Answers
    98%
    Happy with the feature set
    196 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    31 Answers
    93%
    Lived up to sales and marketing promises
    120 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    41 Answers
    86%
    Implementation went as expected
    125 Answers
    Features
    Google Hangouts (Classic)isolved
    Cloud PBX
    Comparison of Cloud PBX features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    6.3
    57 Ratings
    23% below category average
    isolved
    -
    Ratings
    Hosted PBX6.915 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.725 Ratings00 Ratings
    User templates5.022 Ratings00 Ratings
    Call reports9.034 Ratings00 Ratings
    Directory of employee names3.045 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    8.0
    66 Ratings
    3% below category average
    isolved
    -
    Ratings
    Answering rules8.033 Ratings00 Ratings
    Call recording7.937 Ratings00 Ratings
    Call park7.018 Ratings00 Ratings
    Call screening9.036 Ratings00 Ratings
    Message alerts8.058 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    8.6
    84 Ratings
    8% above category average
    isolved
    -
    Ratings
    Video conferencing9.079 Ratings00 Ratings
    Audio conferencing9.079 Ratings00 Ratings
    Video screen sharing7.148 Ratings00 Ratings
    Instant messaging9.052 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    8.0
    85 Ratings
    2% above category average
    isolved
    -
    Ratings
    Mobile app for iOS8.173 Ratings00 Ratings
    Mobile app for Android8.071 Ratings00 Ratings
    Human Resource Management
    Comparison of Human Resource Management features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    isolved
    7.6
    189 Ratings
    8% below category average
    Employee demographic data00 Ratings8.0165 Ratings
    Employment history00 Ratings8.0158 Ratings
    Job profiles and administration00 Ratings8.1150 Ratings
    Workflow for transfers, promotions, pay raises, etc.00 Ratings7.3156 Ratings
    Organizational charting00 Ratings7.1100 Ratings
    Organization and location management00 Ratings7.5130 Ratings
    Compliance data (COBRA, OSHA, etc.)00 Ratings7.5120 Ratings
    Payroll Management
    Comparison of Payroll Management features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    isolved
    9.1
    200 Ratings
    11% above category average
    Pay calculation00 Ratings9.2196 Ratings
    Support for external payroll vendors00 Ratings9.596 Ratings
    Off-cycle/On-Demand payment00 Ratings8.9138 Ratings
    Benefit plan administration00 Ratings8.4148 Ratings
    Direct deposit files00 Ratings9.5192 Ratings
    Salary revision and increment management00 Ratings9.2159 Ratings
    Reimbursement management00 Ratings8.9108 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    isolved
    8.7
    167 Ratings
    5% above category average
    Approval workflow00 Ratings9.2137 Ratings
    Balance details00 Ratings8.6164 Ratings
    Annual carry-forward and encashment00 Ratings8.4133 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    isolved
    8.5
    189 Ratings
    3% above category average
    View and generate pay and benefit information00 Ratings9.2188 Ratings
    Update personal information00 Ratings8.9180 Ratings
    View company policy documentation00 Ratings8.6128 Ratings
    Employee recognition00 Ratings6.574 Ratings
    View job history00 Ratings9.4150 Ratings
    Asset Management
    Comparison of Asset Management features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    isolved
    9.6
    57 Ratings
    18% above category average
    Tracking of all physical assets00 Ratings9.657 Ratings
    HR Reporting
    Comparison of HR Reporting features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    isolved
    8.0
    174 Ratings
    5% above category average
    Report builder00 Ratings8.1165 Ratings
    Pre-built reports00 Ratings8.3170 Ratings
    Ability to combine HR data with external data00 Ratings7.693 Ratings
    Onboarding
    Comparison of Onboarding features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    isolved
    8.6
    146 Ratings
    7% above category average
    New hire portal00 Ratings9.1145 Ratings
    Manager tracking tools00 Ratings8.2109 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    isolved
    7.4
    55 Ratings
    9% below category average
    Corporate goal setting00 Ratings7.244 Ratings
    Individual goal setting00 Ratings7.347 Ratings
    Line-of sight-visibility00 Ratings7.241 Ratings
    Performance tracking00 Ratings7.852 Ratings
    Performance Management
    Comparison of Performance Management features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    isolved
    7.2
    77 Ratings
    10% below category average
    Performance plans00 Ratings7.667 Ratings
    Performance improvement plans00 Ratings7.065 Ratings
    Review status tracking00 Ratings6.970 Ratings
    Review reminders00 Ratings7.369 Ratings
    Multiple review frequency00 Ratings6.964 Ratings
    Succession Planning
    Comparison of Succession Planning features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    isolved
    7.5
    51 Ratings
    5% below category average
    Create succession plans/pools00 Ratings7.536 Ratings
    Candidate ranking00 Ratings7.644 Ratings
    Candidate search00 Ratings7.946 Ratings
    Candidate development00 Ratings7.238 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of Google Hangouts (Classic) and isolved
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    isolved
    7.9
    73 Ratings
    0% below category average
    Job Requisition Management00 Ratings8.358 Ratings
    Company Website Posting00 Ratings8.065 Ratings
    Publish to Social Media00 Ratings8.156 Ratings
    Job Search Site Posting00 Ratings8.360 Ratings
    Duplicate Candidate Prevention00 Ratings6.955 Ratings
    Applicant Tracking00 Ratings7.761 Ratings
    Notifications and Alerts00 Ratings7.671 Ratings
    Best Alternatives
    Google Hangouts (Classic)isolved
    Small Businesses
    CallFire
    Score9.7 out of 10
    UZIO
    Score9.4 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Zoho People
    Score8.6 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    PeopleStrong
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google Hangouts (Classic)isolved
    Likelihood to Recommend
    8.0
    (91 ratings)
    8.6
    (214 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.4
    (25 ratings)
    Usability
    8.0
    (7 ratings)
    8.3
    (16 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.7
    (6 ratings)
    Support Rating
    8.0
    (36 ratings)
    7.9
    (66 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.9
    (14 ratings)
    Configurability
    -
    (0 ratings)
    7.6
    (6 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.2
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    9.7
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    8.3
    (7 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (8 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (7 ratings)
    User Testimonials
    Google Hangouts (Classic)isolved
    Likelihood to Recommend
    Discontinued Products
    Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
    Incentivized
    Read full review
    isolved
    I have not yet run into a scenario that isolved is not appropriate. There have been a few specific functionalities that isolved couldn't accommodate, such as paid PTO plans. If employees frequently switch between different legal companies with different EINs, isolved really isn't built to handle that, and we've had to come up with creative solutions.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
    • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
    • Google Hangouts (Classic) is much easier to use than its competitors.
    • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
    Incentivized
    Read full review
    isolved
    • The payroll processing has been a huge benefit in keeping our weekly payroll process on track and accurate.
    • The COBRA services are very beneficial and we do not have to do any tracking. I appreciate this process is no longer on my duty list.
    • I would say the third id probably the timekeeping. The system is effective for daily tracking and timecard review. The access to the time clock is exceptional with multiple access points. The adjustments for additional pay on holidays has been helpful.
    Read full review
    Cons
    Discontinued Products
    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
    Incentivized
    Read full review
    isolved
    • Reminders/Notes to staff through the app that they have to read to be able to move forward to clock in or out.
    • More key words to search in the library/help desk.
    • Check boxes to delete Reports from the Que, rather than having to delete each one individually would be a nice enhancement!
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    Likelihood to Renew
    Discontinued Products
    No answers on this topic
    isolved
    I believe Isolved has helped with allot of our previous payroll and HR issues but I am not the sole person responsible for making the decisions. If it were my responsibility to make the decision I would say yes, my input does weigh heavily on the choices but it's not guaranteed.
    Read full review
    Usability
    Discontinued Products
    The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
    Incentivized
    Read full review
    isolved
    It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
    Read full review
    Reliability and Availability
    Discontinued Products
    No answers on this topic
    isolved
    Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
    Incentivized
    Read full review
    Performance
    Discontinued Products
    No answers on this topic
    isolved
    We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
    Incentivized
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    Support Rating
    Discontinued Products
    Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
    Incentivized
    Read full review
    isolved
    They are very responsive and they have support for the specific issues. Clients receive a dedicated Support Representative with a back up dedicated support team. They also receive an Account Manager who follows up quarterly to discuss the company and future needs. They do have a support ticket hub, but it still needs a little work to fine tune it.
    Read full review
    In-Person Training
    Discontinued Products
    No answers on this topic
    isolved
    All over the phone, but it was comprehensive.
    Incentivized
    Read full review
    Online Training
    Discontinued Products
    No answers on this topic
    isolved
    We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.
    Read full review
    Implementation Rating
    Discontinued Products
    No answers on this topic
    isolved
    The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
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    Alternatives Considered
    Discontinued Products
    Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
    Incentivized
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    isolved
    isolved provides a system and capabilities right at the sweet spot for our organizations. It is not overly complex and feature laden as to make it confusing and complex. On the other hand, it is fully functional and effective at the core requirements of HR and payroll without requiring additional work outside of the system. All of the systems we have previously considered or used were with limited on functionality or prohibitively expense and complex.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Discontinued Products
    No answers on this topic
    isolved
    Price increases do happen every year. I understand that the cost of living rises, but every year to us is a bit excessive.
    Read full review
    Scalability
    Discontinued Products
    No answers on this topic
    isolved
    We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
    Incentivized
    Read full review
    Professional Services
    Discontinued Products
    No answers on this topic
    isolved
    All of iSvoled services are conducted very professionally
    Read full review
    Return on Investment
    Discontinued Products
    • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
    Incentivized
    Read full review
    isolved
    • When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now
    • Employees love having the ability to easily view and verify their timecards prior to payroll submission.
    Incentivized
    Read full review
    ScreenShots