LogMeIn Central by GoTo vs. Zoho Assist

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Central by GoTo
Score 8.6 out of 10
N/A
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
$80
per month
Zoho Assist
Score 7.1 out of 10
N/A
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
$12
per technician/per month
Pricing
LogMeIn Central by GoToZoho Assist
Editions & Modules
LogMeIn Central
$80
per month (minimum 25 computers)
Remote Support - Standard
$12
per technician/per month
Unattended Access - Standard
$12
25 unattended computers/per month
Remote Support - Professional
$18
per technician/per month
Unattended Access - Professional
$18
25 unattended computers/per month
Remote Support - Enterprise
$28
per technician/per month
Offerings
Pricing Offerings
LogMeIn Central by GoToZoho Assist
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
LogMeIn Central by GoToZoho Assist
Considered Both Products
LogMeIn Central by GoTo
Chose LogMeIn Central by GoTo
We currently use LogMeIn and Zoho Assist for different purposes. LogMeIn provides a much better experience for our employees and faster connection in my opinion. Zoho Assist is used as any additional tool for IT support only where we can remotely connect at the same time a …
Chose LogMeIn Central by GoTo
TeamViewer is a much faster connection, but doesn't seem as secure. LogMeIn has one ability that the rest do not have, which is that it can share connections to PCs to other users.
Zoho Assist

No answer on this topic

Top Pros
Top Cons
Features
LogMeIn Central by GoToZoho Assist
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Central by GoTo
8.6
94 Ratings
4% above category average
Zoho Assist
8.4
12 Ratings
2% above category average
Screen sharing9.687 Ratings8.811 Ratings
File transfer9.291 Ratings9.211 Ratings
Instant message8.562 Ratings8.612 Ratings
Secure remote access with Smart Card authentication9.414 Ratings10.02 Ratings
Access to sleeping/powered-off computers6.766 Ratings4.010 Ratings
Over-the-Internet remote session9.692 Ratings9.212 Ratings
Initiate remote control from mobile8.776 Ratings9.37 Ratings
Remote management of servers & workstations8.284 Ratings8.98 Ratings
Remote Active Directory® management8.534 Ratings4.43 Ratings
Centralized management dashboard8.280 Ratings8.98 Ratings
Session record9.345 Ratings9.76 Ratings
Annotations7.933 Ratings10.06 Ratings
Monitoring and Alerts8.755 Ratings7.14 Ratings
Multi-platform remote control8.060 Ratings9.06 Ratings
Best Alternatives
LogMeIn Central by GoToZoho Assist
Small Businesses
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Score 9.8 out of 10
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Score 9.8 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
Remote Desktop Services
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Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LogMeIn Central by GoToZoho Assist
Likelihood to Recommend
8.9
(94 ratings)
8.5
(12 ratings)
Likelihood to Renew
8.5
(3 ratings)
-
(0 ratings)
Usability
9.2
(82 ratings)
8.7
(2 ratings)
Availability
9.5
(80 ratings)
-
(0 ratings)
Support Rating
8.2
(4 ratings)
9.3
(5 ratings)
Implementation Rating
8.2
(2 ratings)
-
(0 ratings)
User Testimonials
LogMeIn Central by GoToZoho Assist
Likelihood to Recommend
GoTo (formerly LogMeIn)
LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof).
Read full review
Zoho
Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
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Pros
GoTo (formerly LogMeIn)
  • IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features.
  • It keeps an eye on the functionality and health of the gadgets, sending out notifications in real time if anything seems wrong.
  • It expands to meet the demands of expanding companies and can handle a higher volume of devices.
Read full review
Zoho
  • Zoho Assist has the diagnostic support remotely handled.
  • Surveys are easily done with Zoho Assist.
  • Functioning in all systems and devices.
  • Recording of remote sessions.
Read full review
Cons
GoTo (formerly LogMeIn)
  • It could pull up the user's login in addition to the hostname
  • Employee shortcuts like "win+r", "Ctrl+shitf+dell", on the computer that is connected remotely. This is needed
  • Being able to minimize the bar in the top corner of the screen that is left when you are connected to a remote computer
Read full review
Zoho
  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Read full review
Zoho
No answers on this topic
Usability
GoTo (formerly LogMeIn)
It is wonderful after the initial setup and implementation.It's fairly intuitive and easy to use for more of our tech and users. These types of products have come a long way. I've been in tech for 20+ years, and thinking back to tools like PC anywhere things have become just so much more user friendly on both ends of the device.
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Zoho
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
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Reliability and Availability
GoTo (formerly LogMeIn)
During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
Read full review
Zoho
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
Read full review
Zoho
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
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Implementation Rating
GoTo (formerly LogMeIn)
It was smooth
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Zoho
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on.
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Zoho
Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
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Return on Investment
GoTo (formerly LogMeIn)
  • Its a very comprehensive and cost effective solution from Central that is very easy to use and user friendly.
  • Its compliant with many security policies. Hence boost security for our clients and end users.
  • The downtime was very low, hence making it more reliable and top-notch.
Read full review
Zoho
  • It's the most cost-effective service I've found with device control features, saving money.
  • It's reliable whenever we need it.
  • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
Read full review
ScreenShots

Zoho Assist Screenshots

Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics