What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1662 Ratings
562 Ratings

GoTo Meeting

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1662 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
562 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

  • GoTo Meeting ranks higher in 4 feature sets: Performance & Compatibility of Online Events Software, Screen Sharing, Online Meetings / Events, Online Events Collaboration
  • Join.me ranks higher in 1 feature set: Online Events Security

Performance & Compatibility of Online Events Software

7.8

GoTo Meeting

78%
7.4

Join.me

74%
GoTo Meeting ranks higher in 3/4 features

High quality audio

8.3
83%
247 Ratings
8.4
84%
69 Ratings

High quality video

8.3
83%
241 Ratings
8.1
81%
72 Ratings

Low bandwidth requirements

6.9
69%
222 Ratings
6.5
65%
62 Ratings

Mobile support

7.7
77%
187 Ratings
6.7
67%
38 Ratings

Screen Sharing

8.2

GoTo Meeting

82%
7.9

Join.me

79%
GoTo Meeting ranks higher in 2/2 features

Desktop sharing

8.6
86%
243 Ratings
8.5
85%
76 Ratings

Whiteboards

7.9
79%
155 Ratings
7.3
73%
36 Ratings

Online Meetings / Events

8.0

GoTo Meeting

80%
7.9

Join.me

79%
GoTo Meeting ranks higher in 4/5 features

Calendar integration

8.1
81%
217 Ratings
8.5
85%
54 Ratings

Meeting initiation

8.4
84%
239 Ratings
8.3
83%
67 Ratings

Integrates with social media

7.0
70%
108 Ratings
6.8
68%
23 Ratings

Record meetings / events

8.4
84%
219 Ratings
8.0
80%
55 Ratings

Slideshows

8.4
84%
186 Ratings
7.9
79%
37 Ratings

Online Events Collaboration

8.1

GoTo Meeting

81%
7.8

Join.me

78%
GoTo Meeting ranks higher in 2/3 features

Live chat

8.3
83%
219 Ratings
8.4
84%
62 Ratings

Audience polling

7.9
79%
144 Ratings
7.5
75%
22 Ratings

Q&A

8.0
80%
169 Ratings
7.6
76%
28 Ratings

Online Events Security

8.1

GoTo Meeting

81%
8.2

Join.me

82%
Join.me ranks higher in 3/3 features

User authentication

8.2
82%
201 Ratings
8.2
82%
47 Ratings

Participant roles & permissions

8.1
81%
215 Ratings
8.2
82%
54 Ratings

Confidential attendee list

8.1
81%
172 Ratings
8.3
83%
36 Ratings

Attribute Ratings

  • GoTo Meeting is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Join.me is rated higher in 2 areas: Likelihood to Renew, Usability
  • GoTo Meeting and Join.me are tied in 1 area: Implementation Rating

Likelihood to Recommend

7.9

GoTo Meeting

79%
281 Ratings
7.8

Join.me

78%
79 Ratings

Likelihood to Renew

7.6

GoTo Meeting

76%
34 Ratings
9.0

Join.me

90%
5 Ratings

Usability

8.0

GoTo Meeting

80%
28 Ratings
9.9

Join.me

99%
8 Ratings

Support Rating

9.0

GoTo Meeting

90%
97 Ratings
8.6

Join.me

86%
51 Ratings

Online Training

7.3

GoTo Meeting

73%
3 Ratings

Join.me

N/A
0 Ratings

Implementation Rating

10.0

GoTo Meeting

100%
3 Ratings
10.0

Join.me

100%
4 Ratings

Likelihood to Recommend

GoTo Meeting

We do a lot of conference calls and virtual meetings weekly. Now that our work is remote, we do more video calls. It’s a way for staff to stay connected and see each other when there are hardly face-to-face interactions. It also helps us present our reports efficiently as people are able to follow along and see the timeline being executed.
Anonymous | TrustRadius Reviewer

Join.me

I would neither recommend nor dissuade anyone from using Join.Me. When it first came on the scene, it was a game-changer as far as providing remote access to other authorized individuals and helped save a great deal of time trying to walk someone less proficient through all the detailed steps of computer repair. However, with the proliferation of Zoom and other conferencing products that also provide built-in remote access through its service, the need for a separate application is now limited and not as essential as its own product.
Anonymous | TrustRadius Reviewer

Pros

GoTo Meeting

  • The vast availability of features like live file sharing, live presentations, live chat, live updating of the shared files, and live access to the controls of another member.
  • The smart Meeting Assistant feature automatically transcribes the meeting rather than making notes.
  • Calling reminder, which is missing in other similar platforms.
  • Easy integration with other platforms like outlook, slack, chrome.
AAKIF SHAIKH | TrustRadius Reviewer

Join.me

  • No need to download anything to get started. Once you sign up you can get started from within your browser. This is probably the single best feature, its a get up and go solution for video conferencing and you do not need any software for it to work.
  • The one click join a meeting URL is genius. Users who struggle with remembering passwords or invites can just click a link and immediately participate in a meeting which means one email and a couple of clicks and a meeting can start.
  • Good control features - As the main user, you have many control features including deciding who can speak, annotations, screen sharing easily.
  • Screen Recordings to the Cloud - This can save on time when you have had a long conference, you can save a recording to the cloud and download it later.
Anonymous | TrustRadius Reviewer

Cons

GoTo Meeting

  • Mobile app is a little slow.
  • The software of the app has to be downloaded before someone can join a meeting. This makes it a bit time-consuming for new users.
  • 100 maximum participants during the trial period. This doesn't allow you to get a full picture of the software's capabilities before subscribing.
William Alvarez | TrustRadius Reviewer

Join.me

  • There should be a complete guide to understand its features before installation because if one feature will be missed then, we can’t get them working properly.
  • Furthermore, there should be high-quality internet for getting its function and it won’t work without good network coverage.
  • I think its interface is a little hard for beginners and is not that user friendly.
Donna-sue Carpenter | TrustRadius Reviewer

Pricing Details

GoTo Meeting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$12 per month

GoTo Meeting Editions & Modules

Edition
Professional$12.001
Business$16.002
EnterpriseCustom Pricing3
  1. Per Organizer / Per Month for 150 Participants [billed annually]
  2. Per Organizer / Per Month for 250 Participants [billed annually]
  3. 3,000 Participants
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts for annual commitments.

Join.me

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per month

Join.me Editions & Modules

Edition
Lite$10.001
Pro$10.001
Business$10.001
  1. Month
Additional Pricing Details

Likelihood to Renew

GoTo Meeting

GoTo Meeting 7.6
Based on 34 answers
ITI has not found an alternative software that can compete with the offerings of GTM. Our diverse needs (webinars, client meetings, internal training) cannot be met by any competitors at this time for our current cost. GTM is simple to use and has allowed ITI to really set ourselves apart from our competition.
Zack Parnell | TrustRadius Reviewer

Join.me

Join.me 9.0
Based on 5 answers
This platform enables a very high ROI for the solution that it provides to our team to support our end-users.
Anonymous | TrustRadius Reviewer

Usability

GoTo Meeting

GoTo Meeting 8.0
Based on 28 answers
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Rusty Angell | TrustRadius Reviewer

Join.me

Join.me 9.9
Based on 8 answers
Join.me is one of the more basic/simple collaboration tools. Its usability for general users is good. It's simple, and fairly intuitive. For more advanced users however, it is rather basic, with not a lot of expandability. It has its set uses, and that's pretty much it. It's essentially a what you see is what you get platform.
Anonymous | TrustRadius Reviewer

Support Rating

GoTo Meeting

GoTo Meeting 9.0
Based on 97 answers
We have actually had fairly limited experience with customer support, which is a good thing since we have not really required it. The product is very stable and it is quite rare for significant challenges to arise. Also, the general ease of navigation of the product and the integration into calendars really eliminates the need for deep customer service
Anonymous | TrustRadius Reviewer

Join.me

Join.me 8.6
Based on 51 answers
I honestly haven't reached out to their Support team. I get notifications of what they are working on which is good to see, but I haven't directly spoken with any of them. I think my main reason for this is that join.me gives me just what I need (not much more and not much less).
Samarah Sardoni | TrustRadius Reviewer

Implementation Rating

GoTo Meeting

GoTo Meeting 10.0
Based on 3 answers
It just works, get into the software and start using.
Brian Sossamon | TrustRadius Reviewer

Join.me

Join.me 10.0
Based on 4 answers
This is a fairly simple product which doesn't require much "implementation" work for our use cases.
Chris Whisonant | TrustRadius Reviewer

Alternatives Considered

GoTo Meeting

GoToMeeting has worked hard over the past years in order to maintain professional quality services, and offering numerous integrations that are very useful to meeting participants. I also appreciate the existence of highly trained customer support team, users have full control over the equipment of a participant. Its a recommendable great tool.
Douglas Carter | TrustRadius Reviewer

Join.me

If you're looking for something basic that handles a little bit of everything when it comes to meetings, screen shares and remote desktop control join.me is a great options. If you're a super user and really wanting a lot of detailed features and rich user interfaces and money is not an issue you may want to consider use specific options.
Anonymous | TrustRadius Reviewer

Return on Investment

GoTo Meeting

  • We are able to communicate efficiently with clients and employees.
  • The platform isn't used widely within our client database so we are asked to use other platforms that our clients are used to but we don't.
  • Only a few people in our company have access because we have to pay per user which can be challenging when someone is out and needs access to a meeting. If we haven't assigned a co-organizer, that meeting is dead and needs a new link sent out immediately which can get confusing for our clients.
Anonymous | TrustRadius Reviewer

Join.me

  • Customer support solution - join.me has made it so much easier to quickly get with a customer and see their trouble and show them a solution. This saves lots of back and forth time and gives the customer more power over owning their solution.
  • More efficient communication - without join.me we would waste time going back and forth on emails or slack trying to get our message across. Join.me lets us quickly show AND tell others what's going on. I honestly don't know how we ever functioned without it.
Gwen Pierre | TrustRadius Reviewer

Screenshots

Add comparison