55 Ratings
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Score 9.4 out of 100
575 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Project Management

    HCL Connections

    Feature Set Not Supported
    N/A
    7.3

    HipChat (discontinued)

    73%
    HipChat (discontinued) ranks higher in 2/2 features

    Mobile Access

    N/A
    0 Ratings
    7.3
    73%
    98 Ratings

    Search

    N/A
    0 Ratings
    7.2
    72%
    104 Ratings

    Communication

    HCL Connections

    Feature Set Not Supported
    N/A
    7.3

    HipChat (discontinued)

    73%
    HipChat (discontinued) ranks higher in 6/6 features

    Chat

    N/A
    0 Ratings
    7.7
    77%
    134 Ratings

    Notifications

    N/A
    0 Ratings
    7.7
    77%
    132 Ratings

    Discussions

    N/A
    0 Ratings
    6.5
    65%
    112 Ratings

    Surveys

    N/A
    0 Ratings
    8.0
    80%
    36 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.0
    70%
    43 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    7.0
    70%
    23 Ratings

    File Sharing & Management

    HCL Connections

    Feature Set Not Supported
    N/A
    6.3

    HipChat (discontinued)

    63%
    HipChat (discontinued) ranks higher in 6/6 features

    Video files

    N/A
    0 Ratings
    6.5
    65%
    86 Ratings

    Audio files

    N/A
    0 Ratings
    6.8
    68%
    74 Ratings

    Access control

    N/A
    0 Ratings
    6.5
    65%
    61 Ratings

    Advanced security features

    N/A
    0 Ratings
    5.8
    58%
    51 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    6.0
    60%
    28 Ratings

    Device sync

    N/A
    0 Ratings
    6.0
    60%
    56 Ratings

    Attribute Ratings

    • HCL Connections is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • HipChat (discontinued) is rated higher in 3 areas: Likelihood to Renew, Implementation Rating, Product Scalability

    Likelihood to Recommend

    9.0

    HCL Connections

    90%
    20 Ratings
    6.8

    HipChat (discontinued)

    68%
    135 Ratings

    Likelihood to Renew

    7.7

    HCL Connections

    77%
    7 Ratings
    9.8

    HipChat (discontinued)

    98%
    2 Ratings

    Usability

    9.0

    HCL Connections

    90%
    4 Ratings
    7.2

    HipChat (discontinued)

    72%
    8 Ratings

    Availability

    10.0

    HCL Connections

    100%
    2 Ratings

    HipChat (discontinued)

    N/A
    0 Ratings

    Performance

    9.0

    HCL Connections

    90%
    2 Ratings

    HipChat (discontinued)

    N/A
    0 Ratings

    Support Rating

    8.0

    HCL Connections

    80%
    8 Ratings
    7.0

    HipChat (discontinued)

    70%
    10 Ratings

    Implementation Rating

    7.3

    HCL Connections

    73%
    2 Ratings
    8.4

    HipChat (discontinued)

    84%
    6 Ratings

    Product Scalability

    7.0

    HCL Connections

    70%
    2 Ratings
    7.2

    HipChat (discontinued)

    72%
    10 Ratings

    Likelihood to Recommend

    HCL Connections

    IBM Connections is well suited for larger organizations that need an internal social networking tool and are willing to deal with IBM and the complexity of the software. It is less appropriate for smaller organizations and those who don't want to deal with the complexity, or IBM's awful customer service and prices.
    Jeremiah Miller | TrustRadius Reviewer

    HipChat (discontinued)

    Well suited for
    Cross-teams communication.
    Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.
    Not suited for:
    Lacks apps integration like Slack.
    Lacks quality with video calls.
    Slow file transfer for large files.
    Frequent downtime due to app instability.
    Anonymous | TrustRadius Reviewer

    Pros

    HCL Connections

    • The plugin for MS Office/Explorer has made saving and sharing working documents extremely convenient for me and my close colleagues
    • The newsfeed feature conveniently aggregates updates from the communities/people you follow. It's nice not to have to jump from community to community to see what's going on in the organization
    • The various apps can be used for several purposes. A little creativity goes a long way when establishing what type of information the apps can be useful for communicating
    Anonymous | TrustRadius Reviewer

    HipChat (discontinued)

    • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
    • Cross-platform support and hence runs on most of the computing devices
    • Efficient search
    • Completely free for smaller teams
    • Webhooks +1
    • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
    • Custom emojis
    • Media and file sharing directly or in a group
    • Video chat
    Bhargav Nanekalva | TrustRadius Reviewer

    Cons

    HCL Connections

    • The lack of a note-taking tool became a bigger and bigger issue as time went on. Our pilot users felt Connections was a natural place to take and share meeting notes – including photos, drawings, recorded audio, etc. – and were always frustrated that there was no easy, organized way to do that. We tried using a Blog, Wiki, etc. but nothing really resonated as a good solution for this.
    • The Wiki tool is weak, providing rigid structure but with few options. A Community can only have a single Wiki, for instance. Wikis are weak in the mobile app as well; they’re not even easy to navigate. Users ended up ignoring Wikis completely despite our efforts to get them to convert documents like guidelines, policies, procedures, handbooks, etc. into Wiki form.
    • The Windows Explorer plug-in was useful but required a lot of manual intervention to setup. For instance, once a user joins a Community in Connections, the Community also has to be manually added to the Explorer plug-in so the user can find, open and edit files with it. We felt this process should be much more automated.
    • Tagging is only relevant in the web UI and, to a lesser extent, in the mobile app. However, in the Windows Explorer plug-in, Tags are not usable at all making it difficult to find things that were easy to find in the web UI.
    • IBM Docs was not included in the on-premises deployment; it was an additional license so we did not test it. Documents, mainly Microsoft Office files, are still the single most common way our user community creates, shares, edits and presents information. That proved to be a major gap for our users, and slowed user adoption considerably. We considered testing it, but IBM Docs would only work for about half of our users so we found ourselves wondering if we really wanted to support two document editing platforms. IBM Docs also offers no way to work offline as far as we could tell. This also meant we would need to keep licensing Microsoft Office which is not cheap.
    • Consulting costs are high because the back-end environment is complex. Installing, administrating and even patching Connections is a fairly complex process. We needed to hire consultants to install our test environment and any major upgrades would’ve required additional consulting fees. Any 3rd party add-ons we looked at were highly technical in nature meaning…you guessed it, more consulting costs.
    • Administrating IBM Connections requires editing XML files in a specific, secure way that is typically done in a console. I love consoles as much as the next admin, but when you only use a console once every 2 months it means looking up all the documentation and re-educating yourself. A single change could take me 2 hours to implement. 3rd party admin dashboards do exist, at an additional cost, but IBM really should provide a much easier way to manage the environment.
    • The lack of in-person or online training courses, materials, videos, etc. really discouraged a lot of users. The only decent training we could find (marketing videos aside) was a single video series on Lynda.com which, of course, was an additional cost. In the end that video didn’t really help our users much beyond introductory concepts.
    • IBM includes reporting, but it’s a massive Cognos system requiring some serious hardware and Cognos expertise. We had neither, and would have ultimately opted for a 3rd party add-on for reporting and statistics.
    • An often overlooked concern is eDiscovery. Our contracted eDiscovery service extensively works with various ECMs, but had no idea how they would handle Connections data. The cloud version of Connections offers an add-on for eDiscovery, but as far as we could tell IBM offered nothing for on-premises deployments.
    Anonymous | TrustRadius Reviewer

    HipChat (discontinued)

    • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
    • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
    • Video and audio calls are pretty useless, they're slow and not always work.
    • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    HCL Connections

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    HCL Connections Editions & Modules

    Additional Pricing Details

    HipChat (discontinued)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per user

    HipChat (discontinued) Editions & Modules

    Edition
    HipChat Basic$01
    HipChat Plus$21
    1. per user
    Additional Pricing Details
    For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

    Likelihood to Renew

    HCL Connections

    HCL Connections 7.7
    Based on 7 answers
    Connections has continued to more than meet our needs from a collaboration point of view and we are currently working on integration with our IBM Websphere portal platform to provide an integrated collaboration solution. This scenario will provide our users the best both products have to offer in a single interface.
    Anonymous | TrustRadius Reviewer

    HipChat (discontinued)

    HipChat (discontinued) 9.8
    Based on 2 answers
    If they fix the bugs the last update gave that are causing hipchat to crash more often.
    Anonymous | TrustRadius Reviewer

    Usability

    HCL Connections

    HCL Connections 9.0
    Based on 4 answers
    Connections combines all the most useful abilities from various social networks. This makes it useful of course, but it also reduces user adoption time initially by allowing users to get comfortable with basic features. Once they are comfortable, it's easy for users to start exploring. They find new people in the organization to contact, new sources of information, etc. Before you know it, about half of the users are contributing back in some form -- and all with little or no training needed by IT.
    Anonymous | TrustRadius Reviewer

    HipChat (discontinued)

    HipChat (discontinued) 7.2
    Based on 8 answers
    The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
    Joe Tresca | TrustRadius Reviewer

    Reliability and Availability

    HCL Connections

    HCL Connections 10.0
    Based on 2 answers
    Once Connections was installed, patched, etc. it was ALWAYS up. We only had to bring it down for OS updates to the servers. That seems to be typical of anything that runs on WebSphere; it's bulletproof and could probably run for months and years if the underlying OS didn't require constant patching.
    Anonymous | TrustRadius Reviewer

    HipChat (discontinued)

    No score
    No answers yet
    No answers on this topic

    Performance

    HCL Connections

    HCL Connections 9.0
    Based on 2 answers
    IBM Connections web UI, mobile app (data sync to / from the device), and file transfer speeds were almost always very fast. It was rare for a slow-down of any kind, even when doing searches.
    Anonymous | TrustRadius Reviewer

    HipChat (discontinued)

    No score
    No answers yet
    No answers on this topic

    Support Rating

    HCL Connections

    HCL Connections 8.0
    Based on 8 answers
    IBM Support has ALWAYS been quick to respond, regardless of the product. Even first level techs seldom provide "canned" responses and they really try to help. If they can't help, they don't wallow around but engage the right person immediately. It's very rare that the first level tech needs to escalate, and even more rare when they do escalate and the next person engaged cannot solve it. We have been more than satisfied with IBM support's quick and professional responses to our issues.
    Anonymous | TrustRadius Reviewer

    HipChat (discontinued)

    HipChat (discontinued) 7.0
    Based on 10 answers
    HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
    Ajay Akunuri | TrustRadius Reviewer

    Implementation Rating

    HCL Connections

    HCL Connections 7.3
    Based on 2 answers
    Try to understand you will never find a product which suites all your end user for 100%. IBM Connections is the best of all breeds but if you go look on each functionality on its own there are better example out there. But as IBM COnnections delivers it all in just one platform makes it the best example about integration of different functionality into one platform.
    Anonymous | TrustRadius Reviewer

    HipChat (discontinued)

    HipChat (discontinued) 8.4
    Based on 6 answers
    I don't have insights as I was not a part of the implementation. However, I love the end product
    Sara Sayre | TrustRadius Reviewer

    Alternatives Considered

    HCL Connections

    From the few times that I have used MS SharePoint, I can say that it doesn't seem to hold a candle to the robust features of IBM Connections. The out-of-the-box capabilities of IBM Connections are amazing and are more easy to access and use than what I've seen with MS SharePoint.
    Chris Whisonant | TrustRadius Reviewer

    HipChat (discontinued)

    We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
    Eric Broz | TrustRadius Reviewer

    Scalability

    HCL Connections

    HCL Connections 7.0
    Based on 2 answers
    Scaling UP is never an issue with IBM's core technologies like WebSphere, DB2, etc. as long as you have or can find the technical resources to implement it. Where IBM seems to fail is scaling DOWN for smaller organizations. Connections 5.0 on-premises would have required us to create 7 servers -- yes, they would be virtualized, but still that's 7 OS licenses, 40 virtual CPU cores, 80GB RAM, and a few TB of hard disk space. All to replace Quick which runs on 1 server with 1 OS license, 4 cores, 8GB RAM and 600GB of disk. Granted, there are major differences in capabilities between the two, but how do you get a CFO understand why features like a mobile app, file sync, and social sharing require 10x the back-end resources?
    Anonymous | TrustRadius Reviewer

    HipChat (discontinued)

    HipChat (discontinued) 7.2
    Based on 10 answers
    Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
    Vladimir Salnikov | TrustRadius Reviewer

    Return on Investment

    HCL Connections

    • Positive - Using IBM Connections has reduced the number of directories and file share repositories previously used for collaboration.
    • Positive - The direction is to stop relying on email for the only method of communicating and sharing knowledge. IBM Connections is in the right step.
    Tony Morales, PMP, CSM | TrustRadius Reviewer

    HipChat (discontinued)

    • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
    Christina Wofford | TrustRadius Reviewer

    Screenshots

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