Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HCL Sametime
Score 7.7 out of 10
N/A
HCL Sametime (formerly IBM Lotus Sametime, acquired by HCL Technologies from IBM in 2018) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence information.N/A
Webex Meetings
Score 8.2 out of 10
N/A
Webex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.
$11.95
per month
Pricing
HCL SametimeWebex Meetings
Editions & Modules
No answers on this topic
Webex Free
$0.00
user/month
Webex Meet
$14.50
user/month
Webex Suite: Meet + Call Plan
$25.00
user/month
Enterprise
Contact Sales
Offerings
Pricing Offerings
HCL SametimeWebex Meetings
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsWebex Meetings are available at no cost to users. They are included in the Webex Suite, starting at $11.95 per user/per month for Enterprise Agreements.
More Pricing Information
Community Pulse
HCL SametimeWebex Meetings
Considered Both Products
HCL Sametime
Chose HCL Sametime
IBM's Sametime solution did not require that third party users have their own account, which was a big win over Skype at the time we reviewed that solution. Additionally we found users were frustrated with GoToMeeting and WebEx (the two big names at the time) because plugins …
Webex Meetings

No answer on this topic

Top Pros
Top Cons
Features
HCL SametimeWebex Meetings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
HCL Sametime
8.4
7 Ratings
3% above category average
Webex Meetings
-
Ratings
Hosted PBX9.02 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.02 Ratings00 Ratings
User templates8.02 Ratings00 Ratings
Call reports8.02 Ratings00 Ratings
Directory of employee names8.07 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
HCL Sametime
8.0
8 Ratings
5% below category average
Webex Meetings
-
Ratings
Answering rules8.05 Ratings00 Ratings
Call recording8.02 Ratings00 Ratings
Call park8.01 Ratings00 Ratings
Call screening8.02 Ratings00 Ratings
Message alerts8.06 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
HCL Sametime
8.0
6 Ratings
3% below category average
Webex Meetings
-
Ratings
Video conferencing8.06 Ratings00 Ratings
Audio conferencing8.05 Ratings00 Ratings
Video screen sharing8.01 Ratings00 Ratings
Instant messaging8.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
HCL Sametime
8.0
8 Ratings
4% below category average
Webex Meetings
-
Ratings
Mobile app for iOS8.08 Ratings00 Ratings
Mobile app for Android8.07 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
HCL Sametime
-
Ratings
Webex Meetings
8.0
769 Ratings
0% below category average
High quality audio00 Ratings8.6764 Ratings
High quality video00 Ratings8.5757 Ratings
Low bandwidth requirements00 Ratings7.0730 Ratings
Mobile support00 Ratings7.9693 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
HCL Sametime
-
Ratings
Webex Meetings
8.1
760 Ratings
1% above category average
Desktop sharing00 Ratings8.7758 Ratings
Whiteboards00 Ratings7.6660 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
HCL Sametime
-
Ratings
Webex Meetings
8.2
769 Ratings
0% below category average
Calendar integration00 Ratings8.2728 Ratings
Meeting initiation00 Ratings8.2756 Ratings
Integrates with social media00 Ratings7.6309 Ratings
Record meetings / events00 Ratings8.5718 Ratings
Slideshows00 Ratings8.3652 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
HCL Sametime
-
Ratings
Webex Meetings
8.3
728 Ratings
2% below category average
Live chat00 Ratings8.7708 Ratings
Audience polling00 Ratings8.1626 Ratings
Q&A00 Ratings8.3634 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
HCL Sametime
-
Ratings
Webex Meetings
8.3
723 Ratings
1% below category average
User authentication00 Ratings8.2673 Ratings
Participant roles & permissions00 Ratings8.4704 Ratings
Confidential attendee list00 Ratings8.3417 Ratings
Best Alternatives
HCL SametimeWebex Meetings
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
TeamViewer
TeamViewer
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HCL SametimeWebex Meetings
Likelihood to Recommend
7.0
(10 ratings)
8.6
(780 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.9
(46 ratings)
Usability
8.6
(2 ratings)
8.4
(103 ratings)
Availability
10.0
(1 ratings)
9.1
(449 ratings)
Performance
9.0
(1 ratings)
8.7
(424 ratings)
Support Rating
8.3
(4 ratings)
7.8
(108 ratings)
In-Person Training
-
(0 ratings)
8.2
(3 ratings)
Online Training
-
(0 ratings)
5.5
(3 ratings)
Implementation Rating
-
(0 ratings)
7.0
(14 ratings)
Configurability
-
(0 ratings)
9.1
(7 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(10 ratings)
Ease of integration
9.0
(1 ratings)
9.0
(5 ratings)
Product Scalability
10.0
(1 ratings)
9.1
(420 ratings)
Professional Services
-
(0 ratings)
8.9
(9 ratings)
Vendor post-sale
-
(0 ratings)
8.5
(7 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(8 ratings)
User Testimonials
HCL SametimeWebex Meetings
Likelihood to Recommend
HCL Technologies
Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Read full review
Cisco
Good examples: - Conducting trainings and courses - Planning meetings and inviting colleagues to attend - Presenting topics to a large group of people - Speech reproduction is very good - assigning rights and copresentor Not so good: - Interaction with other applications - Mute microphones when using multiple clients - Video call quality - Tracking history, private settings
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Pros
HCL Technologies
  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Read full review
Cisco
  • We have a global and diverse team with different devices and operating systems. Webex works smoothly on all of them and everyone can collaborate in real-time saving a lot of time and effort, making meetings much more productive.
  • We can easily capture discussion points and decisions for future reference, without the need for manual note-taking. It helps us in smaller group discussions and brainstorming sessions within the main meeting itself.
  • I can even tailor the layout to suit the meeting's purpose and agenda. Webex is intuitive and easy to navigate, even for non-technical users, joining and scheduling meetings is a smooth process.
Read full review
Cons
HCL Technologies
  • Not convenient for a large group meeting.
  • Very basic tool for internal communication only not available for third party communication
  • Very basic and limited mobile app features.
  • High speed connection is needed to connect to Sametime
Read full review
Cisco
  • While sharing the content of browsers like Chrome or Firefox it becomes difficult to toggle from one tab to another due to menu dropdown from the top.
  • Sometimes while joining a meeting it asks you to download the app again even if it's downloaded.
  • Limited scheduling option through mobile WebEx app
Read full review
Likelihood to Renew
HCL Technologies
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
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Cisco
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Read full review
Usability
HCL Technologies
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
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Cisco
Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
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Reliability and Availability
HCL Technologies
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
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Cisco
So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
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Performance
HCL Technologies
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
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Cisco
We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
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Support Rating
HCL Technologies
I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
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Cisco
I gave this rating for overall support on Webex meetings because if something goes wrong we have the best support here and rarely need to go to help.webex.com. Multiple people have been appropriately trained so finding the answers to any issues we occur is very simple here at work.
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In-Person Training
HCL Technologies
No answers on this topic
Cisco
It was straight to the point and very informative. effective training often includes clear explanations, hands-on practice opportunities, time for questions and answers, real-world examples, and follow-up support. If you're trying to assess the quality of a specific training session, you might consider these factors. For organizations looking to assess the quality of their in-person training, it's best to solicit feedback directly from the participants. This can be done through anonymous surveys or feedback sessions, enabling the organization to gather firsthand information and improve future training sessions accordingly.
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Online Training
HCL Technologies
No answers on this topic
Cisco
We mostly use training from Cisco's online training programs which is very informative and can be easily incorporated into our daily schedules without disrupting our normal working activities. There are many online training materials are available on cisco's website as well as other third-party training companies may also provide additional training.
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Implementation Rating
HCL Technologies
No answers on this topic
Cisco
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
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Alternatives Considered
HCL Technologies
We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
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Cisco
Meetings is the way to go! It blends in with our organization's workflow seamlessly. Teams is great but really suffers in the collaboration department from our personal experience. Webex Meetings is much more fleshed out. The features it has are much more convenient and easier to use. There was a bit of a learning curve, but once you are over that speedbump you are able to get much more use out of Webex Meetings.
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Contract Terms and Pricing Model
HCL Technologies
No answers on this topic
Cisco
We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
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Scalability
HCL Technologies
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
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Cisco
I can speak to multiple departments at my organization using Webex Meetings. It has been, and continues to be, our longest online meeting software. It has been deployed across the organization and each department uses it. As I have mentioned, our monthly all-organization Town Halls are hosted on Webex. We have also used it to broadcast a panel-based speaker event.
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Professional Services
HCL Technologies
No answers on this topic
Cisco
It is a user friendly application. We have had no adoption problems within the company.
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Return on Investment
HCL Technologies
  • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
  • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
  • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
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Cisco
  • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
  • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
  • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
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ScreenShots