What users are saying about
22 Ratings
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Top Rated
2089 Ratings
22 Ratings
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Score 6.3 out of 100

Webex Meetings

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Top Rated
2089 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Cloud PBX

    8.4

    HCL Sametime

    84%

    Webex Meetings

    Feature Set Not Supported
    N/A
    HCL Sametime ranks higher in 5/5 features

    Hosted PBX

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    User templates

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Call reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    Call Management

    8.0

    HCL Sametime

    80%

    Webex Meetings

    Feature Set Not Supported
    N/A
    HCL Sametime ranks higher in 5/5 features

    Answering rules

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Call park

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call screening

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Message alerts

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.0

    HCL Sametime

    80%

    Webex Meetings

    Feature Set Not Supported
    N/A
    HCL Sametime ranks higher in 4/4 features

    Video conferencing

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Instant messaging

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    8.0

    HCL Sametime

    80%

    Webex Meetings

    Feature Set Not Supported
    N/A
    HCL Sametime ranks higher in 2/2 features

    Mobile app for iOS

    8.0
    80%
    8 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    HCL Sametime

    Feature Set Not Supported
    N/A
    8.4

    Webex Meetings

    84%
    Webex Meetings ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.9
    89%
    667 Ratings

    High quality video

    N/A
    0 Ratings
    8.7
    87%
    659 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.6
    76%
    635 Ratings

    Mobile support

    N/A
    0 Ratings
    8.4
    84%
    602 Ratings

    Screen Sharing

    HCL Sametime

    Feature Set Not Supported
    N/A
    8.7

    Webex Meetings

    87%
    Webex Meetings ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.9
    89%
    659 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.4
    84%
    572 Ratings

    Online Meetings / Events

    HCL Sametime

    Feature Set Not Supported
    N/A
    8.6

    Webex Meetings

    86%
    Webex Meetings ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.5
    85%
    632 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.7
    87%
    661 Ratings

    Integrates with social media

    N/A
    0 Ratings
    8.1
    81%
    241 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.8
    88%
    631 Ratings

    Slideshows

    N/A
    0 Ratings
    8.8
    88%
    575 Ratings

    Online Events Collaboration

    HCL Sametime

    Feature Set Not Supported
    N/A
    8.5

    Webex Meetings

    85%
    Webex Meetings ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.6
    86%
    624 Ratings

    Audience polling

    N/A
    0 Ratings
    8.5
    85%
    553 Ratings

    Q&A

    N/A
    0 Ratings
    8.5
    85%
    552 Ratings

    Online Events Security

    HCL Sametime

    Feature Set Not Supported
    N/A
    8.7

    Webex Meetings

    87%
    Webex Meetings ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.8
    88%
    592 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.7
    87%
    617 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.6
    86%
    330 Ratings

    Attribute Ratings

    • HCL Sametime is rated higher in 6 areas: Likelihood to Renew, Availability, Performance, Support Rating, Ease of integration, Product Scalability
    • Webex Meetings is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    7.0

    HCL Sametime

    70%
    10 Ratings
    8.6

    Webex Meetings

    86%
    674 Ratings

    Likelihood to Renew

    10.0

    HCL Sametime

    100%
    1 Rating
    7.5

    Webex Meetings

    75%
    41 Ratings

    Usability

    8.6

    HCL Sametime

    86%
    2 Ratings
    8.7

    Webex Meetings

    87%
    100 Ratings

    Availability

    10.0

    HCL Sametime

    100%
    2 Ratings
    9.0

    Webex Meetings

    90%
    445 Ratings

    Performance

    9.0

    HCL Sametime

    90%
    2 Ratings
    8.6

    Webex Meetings

    86%
    420 Ratings

    Support Rating

    8.3

    HCL Sametime

    83%
    8 Ratings
    8.1

    Webex Meetings

    81%
    151 Ratings

    In-Person Training

    HCL Sametime

    N/A
    0 Ratings
    8.2

    Webex Meetings

    82%
    2 Ratings

    Online Training

    HCL Sametime

    N/A
    0 Ratings
    7.8

    Webex Meetings

    78%
    2 Ratings

    Implementation Rating

    HCL Sametime

    N/A
    0 Ratings
    9.3

    Webex Meetings

    93%
    19 Ratings

    Configurability

    HCL Sametime

    N/A
    0 Ratings
    8.8

    Webex Meetings

    88%
    6 Ratings

    Contract Terms and Pricing Model

    HCL Sametime

    N/A
    0 Ratings
    7.7

    Webex Meetings

    77%
    11 Ratings

    Ease of integration

    9.0

    HCL Sametime

    90%
    1 Rating
    8.5

    Webex Meetings

    85%
    5 Ratings

    Product Scalability

    10.0

    HCL Sametime

    100%
    1 Rating
    8.9

    Webex Meetings

    89%
    415 Ratings

    Professional Services

    HCL Sametime

    N/A
    0 Ratings
    9.0

    Webex Meetings

    90%
    9 Ratings

    Vendor post-sale

    HCL Sametime

    N/A
    0 Ratings
    8.7

    Webex Meetings

    87%
    6 Ratings

    Vendor pre-sale

    HCL Sametime

    N/A
    0 Ratings
    8.8

    Webex Meetings

    88%
    7 Ratings

    Likelihood to Recommend

    HCL Technologies

    Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
    Read full review

    Cisco

    Overall Webex meetings is a very good meeting application which we are using regularly. It's data privacy and security feature is the good drawback for use and recommended to our Govt clients. Sometimes it creates disruption during huge no.of attendees like video buffering, audio not clear. It is not appropriate for beginners.
    Read full review

    Pros

    HCL Technologies

    • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
    • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
    • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio &amp; Video mobilized quickly.
    • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
    Read full review

    Cisco

    • Video Conference Meetings: In every industry from HR department to IT Department, everyone has there meetings, Webex just solve the issue of conference room blocking.
    • Events: Now we dont have to seat at conference hall & listen the events. We can do this while seating at home
    • Polls: Now we can record our views or make our voting count. Webex polls simply solve this issue with digital polling
    Read full review

    Cons

    HCL Technologies

    • Not convenient for a large group meeting.
    • Very basic tool for internal communication only not available for third party communication
    • Very basic and limited mobile app features.
    • High speed connection is needed to connect to Sametime
    Read full review

    Cisco

    • At times, the meeting audio/video can get glitchy if there are a lot of attendees online and using bandwidth.
    • Sometimes, it is hard for my prospects to join the meeting without downloading software or can't get the audio to work for some reason.
    • Hard to navigate attendees while presenting yourself.
    Read full review

    Pricing Details

    HCL Sametime

    Starting Price

    Editions & Modules

    HCL Sametime editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Webex Meetings

      Starting Price

      $12 per month

      Editions & Modules

      Webex Meetings editions and modules pricing
      EditionModules
      Basic$0.001
      Meet + Call Plan$25.002
      Meet Plan$13.503
      EnterpriseContact Sales4
      Call Plan$17.005

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing available by monthly or annual subscription, with discounts available for annual commitments.

      Pricing Info

      Likelihood to Renew

      HCL Technologies

      Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
      Read full review

      Cisco

      Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
      Read full review

      Usability

      HCL Technologies

      Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
      Read full review

      Cisco

      Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
      Read full review

      Reliability and Availability

      HCL Technologies

      Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
      Read full review

      Cisco

      So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
      Read full review

      Performance

      HCL Technologies

      Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
      Read full review

      Cisco

      We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
      Read full review

      Support Rating

      HCL Technologies

      I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
      Read full review

      Cisco

      The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
      Read full review

      Implementation Rating

      HCL Technologies

      No answers on this topic

      Cisco

      That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
      Read full review

      Alternatives Considered

      HCL Technologies

      We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
      Read full review

      Cisco

      Meetings is the way to go! It blends in with our organization's workflow seamlessly. Teams is great but really suffers in the collaboration department from our personal experience. Webex Meetings is much more fleshed out. The features it has are much more convenient and easier to use. There was a bit of a learning curve, but once you are over that speedbump you are able to get much more use out of Webex Meetings.
      Read full review

      Contract Terms and Pricing Model

      HCL Technologies

      No answers on this topic

      Cisco

      We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
      Read full review

      Scalability

      HCL Technologies

      Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
      Read full review

      Cisco

      I can speak to multiple departments at my organization using Webex Meetings. It has been, and continues to be, our longest online meeting software. It has been deployed across the organization and each department uses it. As I have mentioned, our monthly all-organization Town Halls are hosted on Webex. We have also used it to broadcast a panel-based speaker event.
      Read full review

      Professional Services

      HCL Technologies

      No answers on this topic

      Cisco

      It is a user friendly application. We have had no adoption problems within the company.
      Read full review

      Return on Investment

      HCL Technologies

      • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
      • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
      • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
      Read full review

      Cisco

      • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
      • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
      • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
      Read full review

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