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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heap

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

    $0

    per month

    Meta Business Manager

    Score7.1 out of 10
    N/AMeta Business Manager (formerly Facebook Business Manager, or Pages Manager) is a mobile app that supports management of up to 50 Facebook pages from a smart phone or tablet, allowing social media managers to see activity, post updates, and respond immediately to customers.N/A
    Pricing
    HeapMeta Business Manager
    Editions & Modules
    Free
    $0
    Up to 10k sessions/month
    Growth
    Starting at $3,600 annually
    Up to 300k sessions/year
    Pro
    Contact Heap Sales
    Custom sessions per month and unlimited projects
    Premier
    Contact Heap Sales
    Custom sessions per month
    No answers on this topic
    Offerings
    Pricing Offerings
    HeapMeta Business Manager
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsHeap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.—
    More Pricing Information
    Community Pulse
    HeapMeta Business Manager
    Considered Both Products
    Contentsquare
    Chose Heap
    Heap is way, way more intuitive, and easy to use than Google Analytics 4. It took so much effort to set up the simplest reports in the GA4 interface, which is also a huge mess at the moment. Heap obviously lacks the tighter integration with Google products, meaning you have to …
    Incentivized
    Meta Platforms Inc
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    216 Answers
    77%
    Would buy again
    20 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    149 Answers
    83%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    215 Answers
    77%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    117 Answers
    76%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    121 Answers
    73%
    Implementation went as expected
    16 Answers
    Features
    HeapMeta Business Manager
    Listening/monitoring
    Comparison of Listening/monitoring features of Heap and Meta Business Manager
    Feature
    Heap
    -
    Ratings
    Meta Business Manager
    5.7
    44 Ratings
    29% below category average
    Boolean keyword searches00 Ratings5.427 Ratings
    Filtering out noise/spam00 Ratings4.134 Ratings
    Sentiment analysis00 Ratings5.829 Ratings
    Broad channel coverage00 Ratings7.432 Ratings
    Publishing
    Comparison of Publishing features of Heap and Meta Business Manager
    Feature
    Heap
    -
    Ratings
    Meta Business Manager
    7.0
    60 Ratings
    15% below category average
    Content planning and scheduling00 Ratings7.860 Ratings
    Audience targeting00 Ratings7.957 Ratings
    Content optimization00 Ratings6.855 Ratings
    Workflow management00 Ratings5.645 Ratings
    Engagement
    Comparison of Engagement features of Heap and Meta Business Manager
    Feature
    Heap
    -
    Ratings
    Meta Business Manager
    7.1
    52 Ratings
    14% below category average
    Automated routing and prioritization00 Ratings7.242 Ratings
    Customer interaction histories00 Ratings7.547 Ratings
    Bulk actions00 Ratings6.734 Ratings
    Marketing
    Comparison of Marketing features of Heap and Meta Business Manager
    Feature
    Heap
    -
    Ratings
    Meta Business Manager
    7.7
    57 Ratings
    0% below category average
    Lead generation00 Ratings7.748 Ratings
    Content marketing00 Ratings7.752 Ratings
    Paid media management00 Ratings7.949 Ratings
    Campaigns and promotions00 Ratings7.653 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Heap and Meta Business Manager
    Feature
    Heap
    -
    Ratings
    Meta Business Manager
    5.8
    60 Ratings
    36% below category average
    Twitter00 Ratings5.512 Ratings
    Facebook00 Ratings8.359 Ratings
    LinkedIn00 Ratings5.512 Ratings
    Google+00 Ratings5.57 Ratings
    Instagram00 Ratings7.945 Ratings
    Pinterest00 Ratings1.07 Ratings
    YouTube00 Ratings6.514 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Heap and Meta Business Manager
    Feature
    Heap
    -
    Ratings
    Meta Business Manager
    6.9
    58 Ratings
    11% below category average
    Campaign success analytics00 Ratings7.757 Ratings
    Real-time tracking00 Ratings7.353 Ratings
    Competitor analysis00 Ratings5.736 Ratings
    Account management
    Comparison of Account management features of Heap and Meta Business Manager
    Feature
    Heap
    -
    Ratings
    Meta Business Manager
    7.9
    59 Ratings
    0% below category average
    Role-based user permissions & privileges00 Ratings7.656 Ratings
    Mobile access00 Ratings8.356 Ratings
    Best Alternatives
    HeapMeta Business Manager
    Small Businesses
    Mixpanel
    Score8.3 out of 10
    Sendible
    Score7.2 out of 10
    Medium-sized Companies
    Gainsight PX
    Score7.6 out of 10
    Emplifi
    Score8.9 out of 10
    Enterprises
    Gainsight PX
    Score7.6 out of 10
    Salesforce Marketing Cloud Social Studio (discontinued)
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HeapMeta Business Manager
    Likelihood to Recommend
    8.4
    (233 ratings)
    6.2
    (60 ratings)
    Likelihood to Renew
    9.3
    (9 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (65 ratings)
    6.1
    (26 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.4
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (8 ratings)
    6.1
    (14 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HeapMeta Business Manager
    Likelihood to Recommend
    Contentsquare
    Scenarios when Heap was well suited: It is when a user claims that he encountered a bug without giving us the details of the error message. Scenarios where it is less appropriate: Its when we try to capture user interaction in our mobile app
    Incentivized
    Read full review
    Meta Platforms Inc
    Meta Business Manger is well suited for large/medium and small organisations with single or multiple stake holders and products. It works very efficiently. Cases where app events are defined for android and iOS, it work wonders for campaign measurement and campaign level targeting. Meta Business Manager is very appropriate for running financial, educational, real estate, e-commerce related ads. Meta Business Manager is not appropriate if you have are into enterprise sales.
    Read full review
    Pros
    Contentsquare
    • Realtime interactions which are captured automatically is a unique feature which no other product offers.
    • Low code implementation is a big plus for marketing teams, as there is less dependency on engineering
    • Detailed customer behaviours can be studied with captured replay sessions
    • Due to all the above points - it helped to improve customer experience
    Incentivized
    Read full review
    Meta Platforms Inc
    • Helps drive more efficient CPCs and CPMs than other social channels
    • Targets users outside of working hours
    • Helps grow Retargeting pools to use on other channels
    • Meta Business Manager's AI does a great job in identifying our ICP based off intent signals
    Incentivized
    Read full review
    Cons
    Contentsquare
    • I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
    • Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.
    Incentivized
    Read full review
    Meta Platforms Inc
    • You have to look in multiple places for a full range of analytics
    • The way it handles ad spend can be unpredictable, so if you're on a budget, you have to make sure you're really watching your ad spend
    • For as much as Meta Business Manager pushes stories, reels, etc., the editing tools for this kind of content are limited or nonexistent.
    Incentivized
    Read full review
    Likelihood to Renew
    Contentsquare
    It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.
    Incentivized
    Read full review
    Meta Platforms Inc
    No answers on this topic
    Usability
    Contentsquare
    On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
    Incentivized
    Read full review
    Meta Platforms Inc
    The UI is easy and intuitive for any beginner, but it also has a lot of depth for more advanced users. There have been very few cases where I could not do something I wanted to do regarding media buying. However, there are big limitations regarding account management, admin settings, and user appeals.
    Incentivized
    Read full review
    Reliability and Availability
    Contentsquare
    I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
    Incentivized
    Read full review
    Meta Platforms Inc
    No answers on this topic
    Performance
    Contentsquare
    Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
    Incentivized
    Read full review
    Meta Platforms Inc
    No answers on this topic
    Support Rating
    Contentsquare
    Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.
    Incentivized
    Read full review
    Meta Platforms Inc
    Facebook is notoriously difficult to access for help and FBM is no exception. Only the chat feature will get someone in touch with you and then there is very limited help. The most they do is send links from their 'help section' without really offering much help at all. Business owners and directors need a person on the phone that can understand the problem and help fix it, not 'helpful links that have already been tried.
    Incentivized
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    Implementation Rating
    Contentsquare
    The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.
    Incentivized
    Read full review
    Meta Platforms Inc
    No answers on this topic
    Alternatives Considered
    Contentsquare
    Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort.
    Incentivized
    Read full review
    Meta Platforms Inc
    Facebook is a well-known platform that has to be utilized. It allows us to reach so many new customers and potential patients for our clients. As well as allows us to interact with them consistently and keep them informed or advertise to a new niche of people. The best part about Facebook Business Manager is its usability and reach!
    Read full review
    Scalability
    Contentsquare
    The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
    Incentivized
    Read full review
    Meta Platforms Inc
    No answers on this topic
    Return on Investment
    Contentsquare
    • It has helped us make decisions on what products to scope for our MVP based on the usage data.
    • It's allowed us to measure success with our beta product.
    • It's helped us view our conversion rates in an easy and usable manner.
    Incentivized
    Read full review
    Meta Platforms Inc
    • Pro: It gives me a central place to manage my Page.
    • Pro: There are a lot of options to take advantage of, like Ads, available, which I hope to use more in the future.
    • Pro: The pixel has allowed me to connect Facebook data with my website, and has been a good referral source.
    • Con: There is so much I don't use because it is so complicated. I know I could get more use of it, but it's not going to happen anytime soon, and probably without help.
    Incentivized
    Read full review
    ScreenShots

    Heap Screenshots

    Screenshot of Dashboard in Heap (Use to get Product or User Behavior Insights)Screenshot of Effort Analysis provides the first-ever quantitative measurement of user friction, capturing the difficulty users face when moving through every step of every user flow across the digital experience.Screenshot of Heap Illuminate looks for the most common events between two steps in a funnel and generates a Top Events table that displays how well paths including different events convert to the next step so you can understand how that behavior is helping or hurting conversion.Screenshot of From Top Events you can choose an event and use Path Comparison to fork your funnel and see how the selected behavior impacts conversion downstream.