HipChat (discontinued) vs. Mattermost

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HipChat (discontinued)
Score 9.0 out of 10
N/A
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
$0
per user
Mattermost
Score 8.8 out of 10
Enterprise companies (1,001+ employees)
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
$0
per month per user
Pricing
HipChat (discontinued)Mattermost
Editions & Modules
HipChat Basic
$0
per user
HipChat Plus
$2
per user
Free Self-Hosted
$0
per month per user
Professional
$10
per month per user
Enterprise
Contact Us
per month per user
Offerings
Pricing Offerings
HipChat (discontinued)Mattermost
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsFor Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)
More Pricing Information
Community Pulse
HipChat (discontinued)Mattermost
Considered Both Products
HipChat (discontinued)

No answer on this topic

Mattermost
Chose Mattermost
Mattermost is as good of a software as HipChat. They both allow for easy communication within our company across private, group, or mass messaging. The notifications of both work well without flaw. The only difference that I have noticed between the two would be that HipChat
Top Pros
Top Cons
Features
HipChat (discontinued)Mattermost
Project Management
Comparison of Project Management features of Product A and Product B
HipChat (discontinued)
7.3
106 Ratings
7% below category average
Mattermost
8.4
29 Ratings
7% above category average
Mobile Access7.397 Ratings8.728 Ratings
Search7.2103 Ratings9.625 Ratings
Task Management00 Ratings7.419 Ratings
Gantt Charts00 Ratings8.311 Ratings
Scheduling00 Ratings8.311 Ratings
Workflow Automation00 Ratings7.614 Ratings
Visual planning tools00 Ratings8.813 Ratings
Communication
Comparison of Communication features of Product A and Product B
HipChat (discontinued)
7.3
132 Ratings
9% below category average
Mattermost
8.8
31 Ratings
9% above category average
Chat7.7132 Ratings9.831 Ratings
Notifications7.7130 Ratings8.331 Ratings
Discussions6.5110 Ratings9.429 Ratings
Surveys7.834 Ratings8.918 Ratings
Internal knowledgebase7.043 Ratings9.117 Ratings
Integrates with GoToMeeting7.023 Ratings8.410 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.614 Ratings
Integrates with Outlook00 Ratings8.110 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
HipChat (discontinued)
6.3
95 Ratings
25% below category average
Mattermost
8.9
29 Ratings
9% above category average
Video files6.585 Ratings9.123 Ratings
Audio files6.873 Ratings9.123 Ratings
Access control6.660 Ratings8.924 Ratings
Advanced security features5.949 Ratings8.421 Ratings
Integrates with Google Drive6.027 Ratings8.714 Ratings
Device sync6.055 Ratings9.218 Ratings
Versioning00 Ratings8.813 Ratings
Document collaboration00 Ratings8.919 Ratings
Best Alternatives
HipChat (discontinued)Mattermost
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HipChat (discontinued)Mattermost
Likelihood to Recommend
6.8
(133 ratings)
9.4
(32 ratings)
Likelihood to Renew
9.8
(2 ratings)
10.0
(3 ratings)
Usability
7.2
(8 ratings)
5.0
(4 ratings)
Support Rating
7.1
(7 ratings)
7.1
(8 ratings)
Implementation Rating
8.4
(3 ratings)
-
(0 ratings)
Ease of integration
7.6
(8 ratings)
8.1
(19 ratings)
Product Scalability
7.2
(10 ratings)
-
(0 ratings)
User Testimonials
HipChat (discontinued)Mattermost
Likelihood to Recommend
Atlassian
Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review
Mattermost
Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to
Read full review
Pros
Atlassian
  • HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
  • HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
  • HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
  • I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
Read full review
Mattermost
  • We collaborate as a team with great efficiency and ease, we solve any problem or need together through the Mattermost chat.
  • Communication is made regardless of the distance where my colleagues are, it is very fast and does not slow down the progress of our work.
  • We can create many channels and be more efficient, we enhance the internal productivity of each department.
Read full review
Cons
Atlassian
  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Read full review
Mattermost
  • Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
  • The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
Read full review
Likelihood to Renew
Atlassian
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Read full review
Mattermost
Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition
Read full review
Usability
Atlassian
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Read full review
Mattermost
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
Read full review
Support Rating
Atlassian
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Read full review
Mattermost
We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
Read full review
Implementation Rating
Atlassian
I don't have insights as I was not a part of the implementation. However, I love the end product
Read full review
Mattermost
No answers on this topic
Alternatives Considered
Atlassian
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Read full review
Mattermost
Before Mattermost, we used Stride first, and then Slack as our communication platform. Stride got discontinued so it is not comparable, but Slack got very costly for us, with basically the same features as Mattermost - a matter of fact, the "reply" feature is surprisingly non-existent on Slack (you can reply by opening a different thread, but that is hard to follow in most cases), and not only exists in Mattermost but very straightforward. We have considered using Discord too, but then chose Mattermost for its open-source nature, and the possibility of running our very own self-hosted servers, with total control.
Read full review
Scalability
Atlassian
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Read full review
Mattermost
No answers on this topic
Return on Investment
Atlassian
  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Read full review
Mattermost
  • Very high performing data migration functions and easy to navigate.
  • Creating analytics on multiple big data is a very simple and reliable report with multiple benefits.
  • Collaboration is effective, and easy project documentation.
  • Lead generation is excellent and easy on access control management.
Read full review
ScreenShots

HipChat (discontinued) Screenshots

Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).

Mattermost Screenshots

Screenshot of Channels: All team communications in one place.Screenshot of Playbooks: Orchestrates work across tools and teams.Screenshot of Boards: Project planning and milestones.Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.