What users are saying about
567 Ratings
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Score 7.5 out of 100
18 Ratings
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Score 9 out of 100

Likelihood to Recommend

HipChat (discontinued)

Well suited for
Cross-teams communication.
Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Anonymous | TrustRadius Reviewer

Mattermost

Mattermost is a fantastic alternative to Slack and Microsoft Teams in terms of cost-effectiveness, simplicity of maintenance, and control over your business data. We chose Mattermost because our company's structure is cost-prohibitive for Slack and Microsoft Teams. Mattermost allows us the user control we need to attach external guest users to specific projects, as well as the security of knowing exactly where our business data is stored. A self-managed installation of Mattermost may not be as effective when applied to large, rapidly scaling teams as that may require more IT support than available - however they do provide a paid, managed option.
Jonathan Warren | TrustRadius Reviewer

Feature Rating Comparison

Project Management

HipChat (discontinued)
7.3
Mattermost
8.8
Mobile Access
HipChat (discontinued)
7.3
Mattermost
9.0
Search
HipChat (discontinued)
7.2
Mattermost
9.1
Task Management
HipChat (discontinued)
Mattermost
8.6
Gantt Charts
HipChat (discontinued)
Mattermost
8.8
Scheduling
HipChat (discontinued)
Mattermost
8.9
Workflow Automation
HipChat (discontinued)
Mattermost
8.1
Visual planning tools
HipChat (discontinued)
Mattermost
9.0

Communication

HipChat (discontinued)
7.3
Mattermost
9.0
Chat
HipChat (discontinued)
7.8
Mattermost
9.8
Notifications
HipChat (discontinued)
7.8
Mattermost
8.7
Discussions
HipChat (discontinued)
6.5
Mattermost
9.5
Surveys
HipChat (discontinued)
8.0
Mattermost
7.8
Internal knowledgebase
HipChat (discontinued)
7.0
Mattermost
8.8
Integrates with GoToMeeting
HipChat (discontinued)
7.0
Mattermost
9.0
Integrates with Gmail and Google Hangouts
HipChat (discontinued)
Mattermost
8.6
Integrates with Outlook
HipChat (discontinued)
Mattermost
10.0

File Sharing & Management

HipChat (discontinued)
6.3
Mattermost
8.3
Video files
HipChat (discontinued)
6.5
Mattermost
7.9
Audio files
HipChat (discontinued)
6.8
Mattermost
8.5
Access control
HipChat (discontinued)
6.5
Mattermost
8.8
Advanced security features
HipChat (discontinued)
5.7
Mattermost
8.8
Integrates with Google Drive
HipChat (discontinued)
6.0
Mattermost
8.0
Device sync
HipChat (discontinued)
6.0
Mattermost
7.0
Versioning
HipChat (discontinued)
Mattermost
9.0
Document collaboration
HipChat (discontinued)
Mattermost
8.4

Pros

HipChat (discontinued)

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Bhargav Nanekalva | TrustRadius Reviewer

Mattermost

  • I found this the smoothest app with advanced features that helps to express all feelings and knowledge properly. Its various tools and automation programs increase the collaboration with my clients.
  • I use Mattermost to interact with my team members and clients without any disturbance and interference.
  • It has an authentic search function that creates filtering automatically and provides amazing services.
Alex Charles | TrustRadius Reviewer

Cons

HipChat (discontinued)

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Anonymous | TrustRadius Reviewer

Mattermost

  • Audio/Video capability, implementation could be better (such as what current competitors have)
  • Customization could be better, with more options, such as theme, layout, and notifications
  • Some users have trouble with distinguishing between Teams and Channels, and are unsure of hierarchy or how to organize.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HipChat (discontinued)

HipChat (discontinued) 8.4
Based on 3 answers
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Anonymous | TrustRadius Reviewer

Mattermost

Mattermost 10.0
Based on 1 answer
Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.
Ryne Fiebig | TrustRadius Reviewer

Usability

HipChat (discontinued)

HipChat (discontinued) 7.3
Based on 9 answers
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Joe Tresca | TrustRadius Reviewer

Mattermost

Mattermost 5.7
Based on 4 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

Support Rating

HipChat (discontinued)

HipChat (discontinued) 7.0
Based on 12 answers
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Ajay Akunuri | TrustRadius Reviewer

Mattermost

Mattermost 7.7
Based on 11 answers
We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
Angela Goldsmith, PMP | TrustRadius Reviewer

Implementation Rating

HipChat (discontinued)

HipChat (discontinued) 8.6
Based on 8 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Sara Sayre | TrustRadius Reviewer

Mattermost

No score
No answers yet
No answers on this topic

Alternatives Considered

HipChat (discontinued)

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Eric Broz | TrustRadius Reviewer

Mattermost

Mattermost was in a class of its own when compared to a host of Microsoft solutions and ownCloud. MS products are always encumbered with ongoing licensing and maintenance costs, plus the cost of people to maintain the servers those run on. Mattermost runs on a cloud VM and is basically self-healing for the most part. ownCloud was almost a success, but never quite achieved that, and then ownCloud's licensing and custom development got in the way.
Anonymous | TrustRadius Reviewer

Scalability

HipChat (discontinued)

HipChat (discontinued) 7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Vladimir Salnikov | TrustRadius Reviewer

Mattermost

No score
No answers yet
No answers on this topic

Return on Investment

HipChat (discontinued)

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Christina Wofford | TrustRadius Reviewer

Mattermost

  • It has reduced ticket quantity by a vast percentage, which has reduced costs due to less call being placed to the help desk
  • It has reduced email flow as well, which requires less management by Mail Administrators
  • It has made software developers within the organization very happy, as most of them are now ambassadors for Mattermost
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HipChat (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

HipChat (discontinued) Editions & Modules

Edition
HipChat Basic$01
HipChat Plus$21
  1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mattermost Editions & Modules

Edition
Cloud Professional$10.001
Enterprise E10$3.251
Enterprise E20$8.501
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HipChat (discontinued)
6.8
Mattermost
9.2

Likelihood to Renew

HipChat (discontinued)
8.4
Mattermost
10.0

Usability

HipChat (discontinued)
7.3
Mattermost
5.7

Support Rating

HipChat (discontinued)
7.0
Mattermost
7.7

Implementation Rating

HipChat (discontinued)
8.6
Mattermost

Scalability

HipChat (discontinued)
7.2
Mattermost

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