Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
$0
per user
Nuclino
Score 6.4 out of 10
N/A
Nuclino is a unified workspace where teams can organize knowledge, manage projects, and share ideas, all in one place. Progress can be tracked in a Kanban board, work structured in a hierarchical list, or data organized in a visual graph — Nuclino adapts to a team's unique workflow. Presented as simple and lightweight by design, Nuclino focuses on the essentials, doing away with clunky menus and rarely-used settings, and minimizing the learning curve for new users. The vendor states it…
$5
per month per user
Pricing
HipChat (discontinued)
Nuclino
Editions & Modules
HipChat Basic
$0
per user
HipChat Plus
$2
per user
Free
$0
per month per user
Standard
$5
per month per user
Premium
$10
per month per user
Offerings
Pricing Offerings
HipChat (discontinued)
Nuclino
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)
Nuclino offers a free plan for up to 50 items and 2GB total storage. Paid plans start at $5/user/month (billed annually) or $6/user/month (billed monthly) and include unlimited items, advanced features, and 10GB storage per user.
HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
Video and audio calls are pretty useless, they're slow and not always work.
The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
I love Nuclino's usability. The layout is clean, simple, easy to follow, and bright. I like that there is a read-only account option so that less-tech savvy people can still use it and they won't need to worry about deleting key information from the database. Similarly, I like the features that allow multiple contributors to have the same features to edit.
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to Confluence. Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast, Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated Confluence can get just to author a quick page.
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Having a central documentation allowed users to find data more quickly, which resulted in 50% less "question" type bugs that would appear in our queue.
Collaborating documentation before development resulted in less bugs; this is part process but the ease of sharing and making related documentation easy to access encouraged users into adapting the process.
Increased use in documentation allows support response time to be higher for triage since supporting documentation is ready to go.
