What users are saying about
9 Ratings
575 Ratings
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Score 7.9 out of 100
9 Ratings
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Score 7.5 out of 100

Feature Set Ratings

  • Nuclino ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

7.3

HipChat (discontinued)

73%
8.7

Nuclino

87%
Nuclino ranks higher in 7/7 features

Mobile Access

7.3
73%
98 Ratings
7.5
75%
4 Ratings

Search

7.2
72%
104 Ratings
8.2
82%
4 Ratings

Task Management

N/A
0 Ratings
9.0
90%
2 Ratings

Gantt Charts

N/A
0 Ratings
8.0
80%
1 Rating

Scheduling

N/A
0 Ratings
9.0
90%
1 Rating

Workflow Automation

N/A
0 Ratings
10.0
100%
1 Rating

Visual planning tools

N/A
0 Ratings
9.0
90%
2 Ratings

Communication

7.3

HipChat (discontinued)

73%
8.4

Nuclino

84%
Nuclino ranks higher in 8/8 features

Chat

7.7
77%
133 Ratings
8.0
80%
1 Rating

Notifications

7.7
77%
131 Ratings
9.0
90%
2 Ratings

Discussions

6.5
65%
111 Ratings
7.0
70%
2 Ratings

Surveys

7.9
79%
35 Ratings
9.0
90%
1 Rating

Internal knowledgebase

7.0
70%
43 Ratings
8.3
83%
3 Ratings

Integrates with GoToMeeting

7.0
70%
23 Ratings
9.0
90%
1 Rating

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
9.0
90%
1 Rating

Integrates with Outlook

N/A
0 Ratings
8.0
80%
1 Rating

File Sharing & Management

6.3

HipChat (discontinued)

63%
8.3

Nuclino

83%
Nuclino ranks higher in 8/8 features

Video files

6.5
65%
86 Ratings
7.8
78%
2 Ratings

Audio files

6.8
68%
74 Ratings
8.7
87%
2 Ratings

Access control

6.5
65%
61 Ratings
9.2
92%
4 Ratings

Advanced security features

5.8
58%
50 Ratings
8.0
80%
3 Ratings

Integrates with Google Drive

6.0
60%
28 Ratings
8.3
83%
2 Ratings

Device sync

6.0
60%
56 Ratings
9.2
92%
2 Ratings

Versioning

N/A
0 Ratings
8.0
80%
3 Ratings

Document collaboration

N/A
0 Ratings
7.5
75%
4 Ratings

Attribute Ratings

  • Nuclino is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

6.8

HipChat (discontinued)

68%
134 Ratings
9.2

Nuclino

92%
4 Ratings

Likelihood to Renew

9.8

HipChat (discontinued)

98%
2 Ratings

Nuclino

N/A
0 Ratings

Usability

7.2

HipChat (discontinued)

72%
8 Ratings
10.0

Nuclino

100%
1 Rating

Support Rating

7.0

HipChat (discontinued)

70%
10 Ratings
10.0

Nuclino

100%
3 Ratings

Implementation Rating

8.4

HipChat (discontinued)

84%
6 Ratings

Nuclino

N/A
0 Ratings

Ease of integration

7.6

HipChat (discontinued)

76%
8 Ratings

Nuclino

N/A
0 Ratings

Product Scalability

7.2

HipChat (discontinued)

72%
10 Ratings

Nuclino

N/A
0 Ratings

Likelihood to Recommend

Atlassian

Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review

Nuclino

Nuclino is suitable for just about any company. It is intuitive and helps keep any company organized.
Read full review

Pros

Atlassian

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Read full review

Nuclino

  • Workspaces are helpful to segment information.
  • Being able to download files directly from Nuclino is useful.
  • Having the ability to link to external docs is useful.
Read full review

Cons

Atlassian

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Read full review

Nuclino

  • No real offline use is possible.
  • For small teams it's ok, but pricing is too high if lots of employees need to work with it.
Read full review

Pricing Details

HipChat (discontinued)

Starting Price

$0 per user

Editions & Modules

HipChat (discontinued) editions and modules pricing
EditionModules
HipChat Basic$01
HipChat Plus$22

Footnotes

  1. per user
  2. per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

Nuclino

Starting Price

$5 per month per user

Editions & Modules

Nuclino editions and modules pricing
EditionModules
Free01
Standard52

Footnotes

  1. per month per user
  2. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Nuclino offers a free plan for up to 50 items and 2GB total storage. Paid plans start at $5/user/month (billed annually) or $6/user/month (billed monthly) and include unlimited items, advanced features, and 10GB storage per user.

Likelihood to Renew

Atlassian

If they fix the bugs the last update gave that are causing hipchat to crash more often.
Read full review

Nuclino

No answers on this topic

Usability

Atlassian

The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Read full review

Nuclino

I love Nuclino's usability. The layout is clean, simple, easy to follow, and bright. I like that there is a read-only account option so that less-tech savvy people can still use it and they won't need to worry about deleting key information from the database. Similarly, I like the features that allow multiple contributors to have the same features to edit.
Read full review

Support Rating

Atlassian

HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
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Nuclino

The Nuclino knowledge base is good. Most answers to your questions can be found there. I didn't need to contact support at all.
Read full review

Implementation Rating

Atlassian

I don't have insights as I was not a part of the implementation. However, I love the end product
Read full review

Nuclino

No answers on this topic

Alternatives Considered

Atlassian

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Read full review

Nuclino

Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to Confluence. Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast, Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated Confluence can get just to author a quick page.
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Scalability

Atlassian

Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Read full review

Nuclino

No answers on this topic

Return on Investment

Atlassian

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Read full review

Nuclino

  • Having a central documentation allowed users to find data more quickly, which resulted in 50% less "question" type bugs that would appear in our queue.
  • Collaborating documentation before development resulted in less bugs; this is part process but the ease of sharing and making related documentation easy to access encouraged users into adapting the process.
  • Increased use in documentation allows support response time to be higher for triage since supporting documentation is ready to go.
Read full review

Screenshots

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