What users are saying about
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Top Rated
1788 Ratings
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Top Rated
296 Ratings

HubSpot Marketing Hub

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1788 Ratings
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Score 8.5 out of 100

Salesforce Commerce Cloud

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296 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

HubSpot Marketing Hub

I've worked with HubSpot [Marketing Hub] for six months and having all of the tools I need to write and edit website pages and blogs, post social media and send out emails is pretty awesome. There's still a lot of marketing and sales tools I don't know how or haven't had to use yet. I'm confident when I do need additional resources, HubSpot will probably have them. I'll learn to use them intuitively or easily find some training.
Joelyn Brickner | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Natasha Sandhu | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

HubSpot Marketing Hub
8.6
Salesforce Commerce Cloud
WYSIWYG email editor
HubSpot Marketing Hub
8.4
Salesforce Commerce Cloud
Dynamic content
HubSpot Marketing Hub
8.3
Salesforce Commerce Cloud
Ability to test dynamic content
HubSpot Marketing Hub
8.1
Salesforce Commerce Cloud
Landing pages
HubSpot Marketing Hub
8.9
Salesforce Commerce Cloud
A/B testing
HubSpot Marketing Hub
8.4
Salesforce Commerce Cloud
Mobile optimization
HubSpot Marketing Hub
8.8
Salesforce Commerce Cloud
Email deliverability reporting
HubSpot Marketing Hub
8.9
Salesforce Commerce Cloud
List management
HubSpot Marketing Hub
8.9
Salesforce Commerce Cloud
Triggered drip sequences
HubSpot Marketing Hub
9.0
Salesforce Commerce Cloud

Lead Management

HubSpot Marketing Hub
8.6
Salesforce Commerce Cloud
Lead nurturing
HubSpot Marketing Hub
8.8
Salesforce Commerce Cloud
Lead scoring and grading
HubSpot Marketing Hub
8.4
Salesforce Commerce Cloud
Data quality management
HubSpot Marketing Hub
8.6
Salesforce Commerce Cloud
Automated sales alerts and tasks
HubSpot Marketing Hub
8.5
Salesforce Commerce Cloud

Campaign Management

HubSpot Marketing Hub
8.7
Salesforce Commerce Cloud
Calendaring
HubSpot Marketing Hub
8.4
Salesforce Commerce Cloud
Event/webinar marketing
HubSpot Marketing Hub
9.0
Salesforce Commerce Cloud

Social Media Marketing

HubSpot Marketing Hub
8.7
Salesforce Commerce Cloud
Social sharing and campaigns
HubSpot Marketing Hub
8.7
Salesforce Commerce Cloud
Social profile integration
HubSpot Marketing Hub
8.7
Salesforce Commerce Cloud

Reporting & Analytics

HubSpot Marketing Hub
8.6
Salesforce Commerce Cloud
Dashboards
HubSpot Marketing Hub
8.7
Salesforce Commerce Cloud
Standard reports
HubSpot Marketing Hub
8.7
Salesforce Commerce Cloud
Custom reports
HubSpot Marketing Hub
8.5
Salesforce Commerce Cloud

Platform & Infrastructure

HubSpot Marketing Hub
8.3
Salesforce Commerce Cloud
API
HubSpot Marketing Hub
8.4
Salesforce Commerce Cloud
Role-based workflow & approvals
HubSpot Marketing Hub
8.5
Salesforce Commerce Cloud
Customizability
HubSpot Marketing Hub
8.6
Salesforce Commerce Cloud
Integration with Salesforce.com
HubSpot Marketing Hub
8.6
Salesforce Commerce Cloud
Integration with Microsoft Dynamics CRM
HubSpot Marketing Hub
7.9
Salesforce Commerce Cloud
Integration with SugarCRM
HubSpot Marketing Hub
7.9
Salesforce Commerce Cloud

Online Storefront

HubSpot Marketing Hub
Salesforce Commerce Cloud
7.5
Product catalog & listings
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.9
Product management
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.6
Bulk product upload
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.6
Branding
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.8
Mobile storefront
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.7
Product variations
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.7
Website integration
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.7
Visual customization
HubSpot Marketing Hub
Salesforce Commerce Cloud
6.9
CMS
HubSpot Marketing Hub
Salesforce Commerce Cloud
6.8

Online Shopping Cart

HubSpot Marketing Hub
Salesforce Commerce Cloud
7.3
Abandoned cart recovery
HubSpot Marketing Hub
Salesforce Commerce Cloud
6.7
Checkout user experience
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.9

Online Payment System

HubSpot Marketing Hub
Salesforce Commerce Cloud
8.3
eCommerce security
HubSpot Marketing Hub
Salesforce Commerce Cloud
8.3

eCommerce Marketing

HubSpot Marketing Hub
Salesforce Commerce Cloud
7.9
Promotions & discounts
HubSpot Marketing Hub
Salesforce Commerce Cloud
8.1
Personalized recommendations
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.9
SEO
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.6

eCommerce Business Management

HubSpot Marketing Hub
Salesforce Commerce Cloud
7.4
Multi-site management
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.6
Order processing
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.7
Inventory management
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.7
Shipping
HubSpot Marketing Hub
Salesforce Commerce Cloud
7.3
Custom functionality
HubSpot Marketing Hub
Salesforce Commerce Cloud
6.7

Pros

HubSpot Marketing Hub

  • Social media scheduling. A comprehensive and easy to use social calendar allows you to easily schedule posts and get an over arching view of social activities for the month and beyond.
  • Email marketing. The templates provided allow me to easily create, beautiful professional emails.
  • Landing pages and forms. I can easily track submissions with the forms and the templates provided for a landing page ease a major pain point.
Tory Robinson | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

HubSpot Marketing Hub

  • It is less about HubSpot as a platform and more about the app, but I wish they were able to bring a bit more functionality to the app such as being able to schedule posts. It would make trade shows much easier.
  • I wish the template designs were easier to make changes to because without CSS knowledge they can be complex to adjust. Many other sites have more user-friendly designs and this one is very rigid and sometimes hard to adjust.
  • While I love HubSpot Academy, I wish it listed out your current courses versus having to search for them. It would help remind me which ones I need to finish.
Heather Robinette, MBA | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

HubSpot Marketing Hub

HubSpot Marketing Hub 10.0
Based on 371 answers
Our business relies on the HubSpot platform to manage our marketing, sales and CRM processes. HubSpot marketing automation helps us define our activities and streamlines them in a cohesive and efficient way. Without HubSpot, we will have to revert to the 'old way' of doing everything with a variety of disparate systems.
Arun C Devan | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

HubSpot Marketing Hub

HubSpot Marketing Hub 8.0
Based on 105 answers
While there are some frustrating things that pop up unexpectedly ("wait... I can't do X?"), I have found HubSpot to be easy to use and extremely helpful to my daily work. The documentation is really good, and when it's not helpful, the support staff have been amazing.
Lauren Camacci | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

HubSpot Marketing Hub

HubSpot Marketing Hub 9.1
Based on 50 answers
They have had issues with system availability over the course of days. Sometimes the system is unusable, other times updates simply take a long time to show up. It's better now but, from a reliaibility standpoint, HubSpot is not Salesforce.com yet. Still great software though.
Joe Rando | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Performance

HubSpot Marketing Hub

HubSpot Marketing Hub 8.9
Based on 34 answers
With all the new features in HubSpot, the system can get a tad slow sometimes... That said, most of the time it is lightning fast and I have no problems. Because most of the integrations are API, they silently work in the background. I have not had trouble with lag due to HubSpot integration
Carah Counts | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 2 answers
No answer on this topic is available.

Support Rating

HubSpot Marketing Hub

HubSpot Marketing Hub 8.7
Based on 169 answers
During the few times I've needed it, HS support has been accessible, helpful and efficient. Often rolling up their sleeves to make changes for you as opposed to leaving you with a list of instructions to decipher on your own.
David Pye | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

HubSpot Marketing Hub

HubSpot Marketing Hub 9.1
Based on 8 answers
I did the 2-day classroom at HubSpot's corporate office in Cambridge. First off, it was amazing to see their corporate office in general. They have such a cool office environment. But it was also great to have the ability to learn in a workshop format with other HubSpot users and meet my Account Manager/ Inbound Marketing Consultant in person.
Carah Counts | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Online Training

HubSpot Marketing Hub

HubSpot Marketing Hub 9.1
Based on 26 answers
I went through Inbound Marketing University in 2006. Great training and helped my transition from traditional (outbound) marketing to inbound marketing that I've been able to apply to a number of businesses from wastewater and water reuse, to professional services and SaaS. Share information of value to build awareness and trust. Answer customers' questions in a transparent way to generate more qualified leads. Understand the difference between a marketing qualified lead and a sales qualified lead and put together a lead nurturing program. Your sales and marketing efforts will see significant ROI.
Tom Smith | TrustRadius Reviewer

Salesforce Commerce Cloud

No score
No answers yet
No answers on this topic

Implementation Rating

HubSpot Marketing Hub

HubSpot Marketing Hub 7.3
Based on 98 answers
My biggest piece of advice for those who are implementing Hubspot is that you need to devote the time up front and learn how to use the product. Once you learn how to use Hubspot, it will be much more effective as well as much easier to use in the long run
Andrew Driscoll | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

HubSpot Marketing Hub

Salesforce and NetSuite are both great software however I believe HubSpot stacks up against them quite well. HubSpot has all of the same features when it comes to Sales Reporting, Dashboards, Follow up tasks, Note Taking, etc as the others. I would say Salesforce is more integrated, it has a lot of other features that can be used outside of sales. HubSpot can be used outside of sales as well such as marketing and customer service but not like Salesforce. NetSuite is great as well but HubSpot has been easier to navigate, train on, and use.
Meredith Mackay | TrustRadius Reviewer

Salesforce Commerce Cloud

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Anonymous | TrustRadius Reviewer

Scalability

HubSpot Marketing Hub

HubSpot Marketing Hub 7.3
Based on 7 answers
HubSpot is addressing this more and more. Currently you can assign tasks to designated sales teams, which grow as you grow. They've added free baseline products for those just getting started. These and more contribute to the scalability of HubSpot - so I gave it an 8 and am hoping for more in the future!
Jessica McCann | TrustRadius Reviewer

Salesforce Commerce Cloud

No score
No answers yet
No answers on this topic

Return on Investment

HubSpot Marketing Hub

  • Since implementing HubSpot, we have had a 60% increase in net new opportunity generation.
  • We have logged three record-breaking sales quarters.
  • Our sales team is now using HubSpot Sales Pro to streamline prospecting, close more deals faster, and get more qualified leads into our FlyWheel.
Romy Ribitzky | TrustRadius Reviewer

Salesforce Commerce Cloud

  • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
  • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
  • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
Kurt Johansen | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot Marketing Hub

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

HubSpot Marketing Hub Editions & Modules

Edition
Pro$8001
Enterprise$3,2002
Starter$503
Free$04
  1. per month (includes 1,000 contacts)
  2. per month (includes 10,000 contacts)
  3. per month (includes 1,000 contacts)
  4. per month
Additional Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud Editions & Modules

Additional Pricing Details
B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value

Rating Summary

Likelihood to Recommend

HubSpot Marketing Hub
9.0
Salesforce Commerce Cloud
7.5

Likelihood to Renew

HubSpot Marketing Hub
10.0
Salesforce Commerce Cloud
7.8

Usability

HubSpot Marketing Hub
8.0
Salesforce Commerce Cloud
8.0

Reliability and Availability

HubSpot Marketing Hub
9.1
Salesforce Commerce Cloud
8.0

Performance

HubSpot Marketing Hub
8.9
Salesforce Commerce Cloud
9.0

Support Rating

HubSpot Marketing Hub
8.7
Salesforce Commerce Cloud
9.0

In-Person Training

HubSpot Marketing Hub
9.1
Salesforce Commerce Cloud
8.0

Online Training

HubSpot Marketing Hub
9.1
Salesforce Commerce Cloud

Implementation Rating

HubSpot Marketing Hub
7.3
Salesforce Commerce Cloud
8.0

Scalability

HubSpot Marketing Hub
7.3
Salesforce Commerce Cloud

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