What users are saying about
Top Rated
2016 Ratings
Top Rated
2016 Ratings
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Score 8.5 out of 100
362 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Email & Online Marketing

    8.2

    HubSpot Marketing Hub

    82%

    Salesforce Commerce Cloud

    Feature Set Not Supported
    N/A
    HubSpot Marketing Hub ranks higher in 9/9 features

    WYSIWYG email editor

    8.2
    82%
    332 Ratings
    N/A
    0 Ratings

    Dynamic content

    7.8
    78%
    332 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    8.1
    81%
    309 Ratings
    N/A
    0 Ratings

    Landing pages

    7.7
    77%
    362 Ratings
    N/A
    0 Ratings

    A/B testing

    8.3
    83%
    285 Ratings
    N/A
    0 Ratings

    Mobile optimization

    8.5
    85%
    352 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.5
    85%
    698 Ratings
    N/A
    0 Ratings

    List management

    8.3
    83%
    364 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    8.1
    81%
    276 Ratings
    N/A
    0 Ratings

    Lead Management

    8.0

    HubSpot Marketing Hub

    80%

    Salesforce Commerce Cloud

    Feature Set Not Supported
    N/A
    HubSpot Marketing Hub ranks higher in 4/4 features

    Lead nurturing

    8.2
    82%
    355 Ratings
    N/A
    0 Ratings

    Lead scoring and grading

    7.7
    77%
    325 Ratings
    N/A
    0 Ratings

    Data quality management

    8.2
    82%
    331 Ratings
    N/A
    0 Ratings

    Automated sales alerts and tasks

    8.1
    81%
    299 Ratings
    N/A
    0 Ratings

    Campaign Management

    7.9

    HubSpot Marketing Hub

    79%

    Salesforce Commerce Cloud

    Feature Set Not Supported
    N/A
    HubSpot Marketing Hub ranks higher in 2/2 features

    Calendaring

    7.8
    78%
    305 Ratings
    N/A
    0 Ratings

    Event/webinar marketing

    8.0
    80%
    251 Ratings
    N/A
    0 Ratings

    Social Media Marketing

    8.1

    HubSpot Marketing Hub

    81%

    Salesforce Commerce Cloud

    Feature Set Not Supported
    N/A
    HubSpot Marketing Hub ranks higher in 2/2 features

    Social sharing and campaigns

    8.1
    81%
    341 Ratings
    N/A
    0 Ratings

    Social profile integration

    8.2
    82%
    331 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    7.9

    HubSpot Marketing Hub

    79%

    Salesforce Commerce Cloud

    Feature Set Not Supported
    N/A
    HubSpot Marketing Hub ranks higher in 3/3 features

    Dashboards

    7.9
    79%
    366 Ratings
    N/A
    0 Ratings

    Standard reports

    8.1
    81%
    362 Ratings
    N/A
    0 Ratings

    Custom reports

    7.8
    78%
    325 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    7.4

    HubSpot Marketing Hub

    74%

    Salesforce Commerce Cloud

    Feature Set Not Supported
    N/A
    HubSpot Marketing Hub ranks higher in 6/6 features

    API

    7.8
    78%
    252 Ratings
    N/A
    0 Ratings

    Role-based workflow & approvals

    8.2
    82%
    281 Ratings
    N/A
    0 Ratings

    Customizability

    7.7
    77%
    303 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    7.3
    73%
    228 Ratings
    N/A
    0 Ratings

    Integration with Microsoft Dynamics CRM

    6.4
    64%
    97 Ratings
    N/A
    0 Ratings

    Integration with SugarCRM

    6.7
    67%
    92 Ratings
    N/A
    0 Ratings

    Online Storefront

    HubSpot Marketing Hub

    Feature Set Not Supported
    N/A
    8.1

    Salesforce Commerce Cloud

    81%
    Salesforce Commerce Cloud ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    8.5
    85%
    34 Ratings

    Product management

    N/A
    0 Ratings
    8.3
    83%
    34 Ratings

    Bulk product upload

    N/A
    0 Ratings
    8.3
    83%
    33 Ratings

    Branding

    N/A
    0 Ratings
    7.8
    78%
    33 Ratings

    Mobile storefront

    N/A
    0 Ratings
    8.2
    82%
    31 Ratings

    Product variations

    N/A
    0 Ratings
    8.3
    83%
    35 Ratings

    Website integration

    N/A
    0 Ratings
    8.0
    80%
    34 Ratings

    Visual customization

    N/A
    0 Ratings
    7.8
    78%
    35 Ratings

    CMS

    N/A
    0 Ratings
    7.4
    74%
    32 Ratings

    Online Shopping Cart

    HubSpot Marketing Hub

    Feature Set Not Supported
    N/A
    8.1

    Salesforce Commerce Cloud

    81%
    Salesforce Commerce Cloud ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    8.1
    81%
    27 Ratings

    Checkout user experience

    N/A
    0 Ratings
    8.1
    81%
    32 Ratings

    Online Payment System

    HubSpot Marketing Hub

    Feature Set Not Supported
    N/A
    8.8

    Salesforce Commerce Cloud

    88%
    Salesforce Commerce Cloud ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    8.8
    88%
    30 Ratings

    eCommerce Marketing

    HubSpot Marketing Hub

    Feature Set Not Supported
    N/A
    8.3

    Salesforce Commerce Cloud

    83%
    Salesforce Commerce Cloud ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    8.4
    84%
    31 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    8.5
    85%
    33 Ratings

    SEO

    N/A
    0 Ratings
    8.0
    80%
    29 Ratings

    eCommerce Business Management

    HubSpot Marketing Hub

    Feature Set Not Supported
    N/A
    8.2

    Salesforce Commerce Cloud

    82%
    Salesforce Commerce Cloud ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    8.7
    87%
    31 Ratings

    Order processing

    N/A
    0 Ratings
    8.4
    84%
    32 Ratings

    Inventory management

    N/A
    0 Ratings
    8.2
    82%
    30 Ratings

    Shipping

    N/A
    0 Ratings
    8.1
    81%
    27 Ratings

    Custom functionality

    N/A
    0 Ratings
    7.6
    76%
    33 Ratings

    Attribute Ratings

    • HubSpot Marketing Hub is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, In-Person Training
    • Salesforce Commerce Cloud is rated higher in 3 areas: Performance, Support Rating, Implementation Rating

    Likelihood to Recommend

    8.6

    HubSpot Marketing Hub

    86%
    653 Ratings
    7.9

    Salesforce Commerce Cloud

    79%
    47 Ratings

    Likelihood to Renew

    9.0

    HubSpot Marketing Hub

    90%
    371 Ratings
    7.8

    Salesforce Commerce Cloud

    78%
    10 Ratings

    Usability

    8.9

    HubSpot Marketing Hub

    89%
    106 Ratings
    8.0

    Salesforce Commerce Cloud

    80%
    2 Ratings

    Availability

    9.1

    HubSpot Marketing Hub

    91%
    50 Ratings
    8.0

    Salesforce Commerce Cloud

    80%
    2 Ratings

    Performance

    8.9

    HubSpot Marketing Hub

    89%
    34 Ratings
    9.0

    Salesforce Commerce Cloud

    90%
    2 Ratings

    Support Rating

    8.5

    HubSpot Marketing Hub

    85%
    168 Ratings
    9.0

    Salesforce Commerce Cloud

    90%
    6 Ratings

    In-Person Training

    9.1

    HubSpot Marketing Hub

    91%
    8 Ratings
    8.0

    Salesforce Commerce Cloud

    80%
    1 Rating

    Online Training

    9.1

    HubSpot Marketing Hub

    91%
    26 Ratings

    Salesforce Commerce Cloud

    N/A
    0 Ratings

    Implementation Rating

    7.3

    HubSpot Marketing Hub

    73%
    98 Ratings
    8.0

    Salesforce Commerce Cloud

    80%
    4 Ratings

    Configurability

    7.3

    HubSpot Marketing Hub

    73%
    2 Ratings

    Salesforce Commerce Cloud

    N/A
    0 Ratings

    Ease of integration

    8.9

    HubSpot Marketing Hub

    89%
    5 Ratings

    Salesforce Commerce Cloud

    N/A
    0 Ratings

    Product Scalability

    7.3

    HubSpot Marketing Hub

    73%
    7 Ratings

    Salesforce Commerce Cloud

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    HubSpot Marketing Hub

    91%
    3 Ratings

    Salesforce Commerce Cloud

    N/A
    0 Ratings

    Vendor pre-sale

    9.1

    HubSpot Marketing Hub

    91%
    3 Ratings

    Salesforce Commerce Cloud

    N/A
    0 Ratings

    Likelihood to Recommend

    HubSpot

    As I said previously, I was not a fan at the beginning because, like everyone, I don't take change so well. Once I started following leads through HubSpot Marketing Hub, I integrated it with my email and created templates for what I needed, I started to see the positives immediately. My time working was better spent as I eliminated time put in routine tasks. I was able to track all communication in HubSpot Marketing Hub, we created systems in the office assigning tasks to one another and, through HubSpot Marketing Hub, our leads were able to book meetings in my calendar automatically. To be honest, if you are in sales and marketing, I cannot think of scenarios where HubSpot Marketing Hub cannot help. All I would like to say is, when using templates, pay attention to where you send them - you may need some personalization. I would encourage the management of HubSpot Marketing Hub to create short tutorials for beginners like me who need to configure and start using various features: setting up deals, templates, and dashboards.
    Read full review

    Salesforce

    Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
    Read full review

    Pros

    HubSpot

    • All-in-one software - the main thing HubSpot does well is the breadth of functionality.
    • Easy of use - personally, I find it more intuitive than Marketo, which is the other MAP that I know well.
    • Ads - I like that we can drill down on ads by channel, ad group, campaign, and even create and see performance data at each level.
    Read full review

    Salesforce

    • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
    • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
    • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
    Read full review

    Cons

    HubSpot

    • While Hubspot has added some collaborative tools, I think this could improve. I'd like to see more options to comment on emails and ways of being able to share out changes as well as approval channels.
    • The ability to update ads via the calendar is pretty cumbersome. There's no good way to bulk edit or update. You have go into each one individually.
    • Real time edits would be nice. If you have multiple people working on the same thing, you'll get kicked out and your changes might not be saved.
    Read full review

    Salesforce

    • Developers need to code and integrate new features. Some plug-and-play modules need to be added.
    • Loading time is longer initially for a few portals when checked. We need to improve loading time without caching.
    • The administration design is not so user-friendly. Need to minimize the options to be displayed for a first-time user.
    Read full review

    Pricing Details

    HubSpot Marketing Hub

    Starting Price

    $50 per month

    Editions & Modules

    HubSpot Marketing Hub editions and modules pricing
    EditionModules
    Pro8901
    Enterprise32002
    Starter503
    Free04

    Footnotes

    1. per month (includes 2,000 contacts)
    2. per month (includes 10,000 contacts)
    3. per month (includes 1,000 contacts)
    4. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Salesforce Commerce Cloud

    Starting Price

    $4 per month

    Editions & Modules

    Salesforce Commerce Cloud editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value

      Likelihood to Renew

      HubSpot

      Our business relies on the HubSpot platform to manage our marketing, sales and CRM processes. HubSpot marketing automation helps us define our activities and streamlines them in a cohesive and efficient way. Without HubSpot, we will have to revert to the 'old way' of doing everything with a variety of disparate systems.
      Read full review

      Salesforce

      A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
      Read full review

      Usability

      HubSpot

      While there are some frustrating things that pop up unexpectedly ("wait... I can't do X?"), I have found HubSpot to be easy to use and extremely helpful to my daily work. The documentation is really good, and when it's not helpful, the support staff have been amazing.
      Read full review

      Salesforce

      Overall it's going great. Hoping it can reach very good heights soon.
      Read full review

      Reliability and Availability

      HubSpot

      They have had issues with system availability over the course of days. Sometimes the system is unusable, other times updates simply take a long time to show up. It's better now but, from a reliaibility standpoint, HubSpot is not Salesforce.com yet. Still great software though.
      Read full review

      Salesforce

      We have only had one instance where the platform went down in the time we have been using it.
      Read full review

      Performance

      HubSpot

      With all the new features in HubSpot, the system can get a tad slow sometimes... That said, most of the time it is lightning fast and I have no problems. Because most of the integrations are API, they silently work in the background. I have not had trouble with lag due to HubSpot integration
      Read full review

      Salesforce

      No answers on this topic

      Support Rating

      HubSpot

      During the few times I've needed it, HS support has been accessible, helpful and efficient. Often rolling up their sleeves to make changes for you as opposed to leaving you with a list of instructions to decipher on your own.
      Read full review

      Salesforce

      They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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      In-Person Training

      HubSpot

      I did the 2-day classroom at HubSpot's corporate office in Cambridge. First off, it was amazing to see their corporate office in general. They have such a cool office environment. But it was also great to have the ability to learn in a workshop format with other HubSpot users and meet my Account Manager/ Inbound Marketing Consultant in person.
      Read full review

      Salesforce

      The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
      Read full review

      Online Training

      HubSpot

      I went through Inbound Marketing University in 2006. Great training and helped my transition from traditional (outbound) marketing to inbound marketing that I've been able to apply to a number of businesses from wastewater and water reuse, to professional services and SaaS. Share information of value to build awareness and trust. Answer customers' questions in a transparent way to generate more qualified leads. Understand the difference between a marketing qualified lead and a sales qualified lead and put together a lead nurturing program. Your sales and marketing efforts will see significant ROI.
      Read full review

      Salesforce

      No answers on this topic

      Implementation Rating

      HubSpot

      My biggest piece of advice for those who are implementing Hubspot is that you need to devote the time up front and learn how to use the product. Once you learn how to use Hubspot, it will be much more effective as well as much easier to use in the long run
      Read full review

      Salesforce

      Implementation went fairly smoothly.
      Read full review

      Alternatives Considered

      HubSpot

      Other competing software such as Zoho and Boomtown may have more bells and whistles, but it is too cumbersome and has many parts that only advanced users can operate. With HubSpot, each function is within reach of the average agent. It doesn't overpromise and then makes you feel incompetent when you can't use it all...
      Read full review

      Salesforce

      Salesforce is one of the best CRM software available in the market right now. It has the right machine tools available for automation, task segregation, moving tickets, and tracking goals. It brings in a lot of personalized experience and helps in task automation.
      Read full review

      Scalability

      HubSpot

      HubSpot is addressing this more and more. Currently you can assign tasks to designated sales teams, which grow as you grow. They've added free baseline products for those just getting started. These and more contribute to the scalability of HubSpot - so I gave it an 8 and am hoping for more in the future!
      Read full review

      Salesforce

      No answers on this topic

      Return on Investment

      HubSpot

      • Everything is in one location, making it easy to handle all aspects of client marketing from a single place.
      • Higher ROI and lead response time are seconds. The first contact is always made.
      • There should be better time tracking and form capture on the site. Our website and marketing hubs create virtually eliminate cold calling.
      Read full review

      Salesforce

      • Salesforce Commerce Cloud ends up paying for itself in the long run so long as customers are taking advantage of its full capabilities.
      • I would highly recommend trying it or consulting a partner like us about it if you have an interest and think you could benefit. A thorough business analysis will tell you if this segment of Salesforce is right for your objectives.
      Read full review

      Screenshots

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