What users are saying about
15 Ratings
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119 Ratings
15 Ratings
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Score 9.2 out of 100

SAP Sales Cloud

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119 Ratings
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Score 8 out of 100

Feature Set Ratings

    CPQ

    10.0

    IBM CPQ

    100%

    SAP Sales Cloud

    Feature Set Not Supported
    N/A
    IBM CPQ ranks higher in 11/11 features

    Quote sharing/sending

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Product configuration

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Configuration options

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Pricing rules

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Price adjustment

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Purchase history and open contracts

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Guided selling/Sales portal

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    CPQ reporting & analytics

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    CPQ-CRM integration

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Attachments to quotes

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Order capturing

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    IBM CPQ

    Feature Set Not Supported
    N/A
    8.1

    SAP Sales Cloud

    81%
    SAP Sales Cloud ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.9
    89%
    50 Ratings

    Workflow management

    N/A
    0 Ratings
    7.9
    79%
    51 Ratings

    Territory management

    N/A
    0 Ratings
    7.7
    77%
    45 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.2
    82%
    49 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.7
    77%
    44 Ratings

    Contract management

    N/A
    0 Ratings
    7.4
    74%
    47 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.2
    82%
    46 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.8
    88%
    46 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    46 Ratings

    Customer Service & Support

    IBM CPQ

    Feature Set Not Supported
    N/A
    8.4

    SAP Sales Cloud

    84%
    SAP Sales Cloud ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.3
    83%
    40 Ratings

    Call center management

    N/A
    0 Ratings
    8.5
    85%
    40 Ratings

    Help desk management

    N/A
    0 Ratings
    8.4
    84%
    39 Ratings

    Marketing Automation

    IBM CPQ

    Feature Set Not Supported
    N/A
    7.8

    SAP Sales Cloud

    78%
    SAP Sales Cloud ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.8
    78%
    42 Ratings

    Email marketing

    N/A
    0 Ratings
    7.9
    79%
    37 Ratings

    CRM Project Management

    IBM CPQ

    Feature Set Not Supported
    N/A
    8.3

    SAP Sales Cloud

    83%
    SAP Sales Cloud ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.6
    86%
    42 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.0
    80%
    37 Ratings

    Reporting

    N/A
    0 Ratings
    8.3
    83%
    38 Ratings

    CRM Reporting & Analytics

    IBM CPQ

    Feature Set Not Supported
    N/A
    7.7

    SAP Sales Cloud

    77%
    SAP Sales Cloud ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.4
    74%
    43 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.2
    82%
    43 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.5
    75%
    48 Ratings

    Customization

    IBM CPQ

    Feature Set Not Supported
    N/A
    7.9

    SAP Sales Cloud

    79%
    SAP Sales Cloud ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.0
    80%
    48 Ratings

    Custom objects

    N/A
    0 Ratings
    8.0
    80%
    46 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.5
    75%
    41 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    41 Ratings

    Security

    IBM CPQ

    Feature Set Not Supported
    N/A
    8.6

    SAP Sales Cloud

    86%
    SAP Sales Cloud ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    48 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.6
    86%
    44 Ratings

    Social CRM

    IBM CPQ

    Feature Set Not Supported
    N/A
    8.1

    SAP Sales Cloud

    81%
    SAP Sales Cloud ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.3
    83%
    30 Ratings

    Social engagement

    N/A
    0 Ratings
    8.0
    80%
    29 Ratings

    Integrations with 3rd-party Software

    IBM CPQ

    Feature Set Not Supported
    N/A
    8.0

    SAP Sales Cloud

    80%
    SAP Sales Cloud ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.3
    83%
    39 Ratings

    Compensation management

    N/A
    0 Ratings
    7.7
    77%
    31 Ratings

    Platform

    IBM CPQ

    Feature Set Not Supported
    N/A
    6.9

    SAP Sales Cloud

    69%
    SAP Sales Cloud ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    6.9
    69%
    41 Ratings

    Attribute Ratings

    • IBM CPQ is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.6

    IBM CPQ

    96%
    10 Ratings
    8.2

    SAP Sales Cloud

    82%
    61 Ratings

    Likelihood to Renew

    IBM CPQ

    N/A
    0 Ratings
    8.8

    SAP Sales Cloud

    88%
    5 Ratings

    Usability

    IBM CPQ

    N/A
    0 Ratings
    7.9

    SAP Sales Cloud

    79%
    8 Ratings

    Availability

    IBM CPQ

    N/A
    0 Ratings
    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    Performance

    IBM CPQ

    N/A
    0 Ratings
    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    Support Rating

    10.0

    IBM CPQ

    100%
    2 Ratings
    9.2

    SAP Sales Cloud

    92%
    15 Ratings

    Online Training

    IBM CPQ

    N/A
    0 Ratings
    7.0

    SAP Sales Cloud

    70%
    2 Ratings

    Implementation Rating

    IBM CPQ

    N/A
    0 Ratings
    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    Product Scalability

    IBM CPQ

    N/A
    0 Ratings
    7.9

    SAP Sales Cloud

    79%
    20 Ratings

    Likelihood to Recommend

    IBM

    Were it not for the fact that IBM CPQ lacks mobile and tablet applications, I would have recommended it 100%. However, I still have that 99% recommendation rate since this solution has saved us a lot by allowing us to close more sales within a short period by creating a channel where we collaborate with customers by offering coupons, sending price lists and orders.
    Read full review

    SAP

    When users engage with our website and request any information, it immediately notifies them. Large numbers of workloads and customer data can be stored in the secure database that is offered. The sales and marketing team can enhance and better understand customer difficulties thanks to data insights obtained from our marketing websites. When we encounter a difficulty, the SAP customer care team is there to support us and responds quickly when assistance is required.
    Read full review

    Pros

    IBM

    • Firstly, IBM CPQ makes it easy for customers to make rapid products purchases through configuration, pricing and ordering processes.
    • Centralizing selling procedure in one platform by communicating products pricing to clients.
    • Improving ROI by attracting customers when discounts are introduced on products as well as offering coupons.
    Read full review

    SAP

    • Easy to configure based on our business needs.
    • Seamless Integrations with SAP ERP which makes it much more robust and powerful in managing all our marketing strategies.
    • Periodic upgrade of features like sales advice, sales estimation, and sales facilitation, based on my organisation demands. Which makes this tool very effective and robust.
    • Helps us to break down information silos to understand customers issues and discover new opportunities to nurture our customers relationship.
    Read full review

    Cons

    IBM

    • Unfortunately, IBM CPQ does not have on-premises applications to use while not connected to the internet. This is no more a challenge since we have a robust WIFI connection in our organization premises.
    Read full review

    SAP

    • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
    • The help pages could be more informational and user friendly.
    Read full review

    Pricing Details

    IBM CPQ

    Starting Price

    Editions & Modules

    IBM CPQ editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SAP Sales Cloud

      Starting Price

      Editions & Modules

      SAP Sales Cloud editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Likelihood to Renew

        IBM

        No answers on this topic

        SAP

        I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
        Read full review

        Usability

        IBM

        No answers on this topic

        SAP

        In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
        Read full review

        Reliability and Availability

        IBM

        No answers on this topic

        SAP

        Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
        Read full review

        Support Rating

        IBM

        Timely and courteous response time from IBM Support any time there was a request that needed to be made.
        Read full review

        SAP

        SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
        Read full review

        Online Training

        IBM

        No answers on this topic

        SAP

        Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
        Read full review

        Implementation Rating

        IBM

        No answers on this topic

        SAP

        The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
        Read full review

        Alternatives Considered

        IBM

        There are tons of Configure, Price and Quote software, but I have not used a lot of them. However, unlike IBM CPQ, HubSpot Sales Hub isn’t operated in compliance with any ISO standards and secured in a data center making it easy to leak customer sensitive data such as payment details.
        Read full review

        SAP

        The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
        Read full review

        Scalability

        IBM

        No answers on this topic

        SAP

        The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions. It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
        Read full review

        Return on Investment

        IBM

        • IBM CPQ-Salesforce integration makes it easy, effective, and cost-effective to create quotes for customers.
        • Since no hectic selling procedure is undertaken, then our organization is able to generate high revenue by developing, managing, and negotiating quotes with clients.
        • Centralizing selling process makes it rapid and effective to communicate any amendment on pricing of our banking services.
        • Automating selling process helps guide clients through selection, configuration, quoting, and ordering procedures of products and services.
        Read full review

        SAP

        • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
        • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
        • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
        Read full review

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