Likelihood to Recommend I really can't give another score than 10. Normally in this case I would select 9 because there is always room for improvement, also for ISL [Light]. But the availability, the service and the very useful options and possibilities you can choose are a blast to work with! Until today I have never ever been once disappointed or let down and was always there when I needed it the most.
Read full review LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
Read full review Pros Allow remote control of Windows, Mac, Android and iOS Automatically record support / remote sessions Allow UAC easy control remotely Auto-recognize the OS of the client, to download the correct remote file for them to execute Very fast connection speed (initial connect, and on-going session speed) Allowing us to use our own website AND the islonline.net in case there are issues Read full review Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast. Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes. Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease. Read full review Cons I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better. Something in the design does not look so modern, I would like its interface to look more attractive. Read full review Slow customer service - we know more about their product than whoever we talk to whenever we call in It does not always keep the settings during session unless we disconnect and reconnect with the new settings. Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity. Read full review Likelihood to Renew This will be the 3rd year of renewal.
Read full review It works great
Read full review Usability Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
Read full review Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCs
Read full review Reliability and Availability Always there as long as there is an internet connection
Read full review Performance It loads quickly,
Read full review Support Rating Only ever needed them when renewing the licence.
Read full review My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
Read full review Implementation Rating Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
Read full review Alternatives Considered When I performed a little market research I found out that ISL Light has great competitive pricing. Especially a major benefit for me personally, is that there is the possibility to purchase the license on per-credit use (besides per subscription). Also, on the technical side, the software is quite 'lightweight' compared to other offerings.
Read full review ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
Read full review Scalability The view is a little blurry. The resolution could be better
Read full review Return on Investment It has saved us in-person trips to handle situations where seeing the user's screen can get the job done It has allowed management of remote Windows systems that would normally require an on-site user Paying once for the local installation saved licensing fees to competing products. Read full review Save time Improve customer satisfaction as we can involve the entire team any time and from any place to solve clients' problems It effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problems Read full review ScreenShots