ISL Light vs. LogMeIn Pro by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ISL Light
Score 8.8 out of 10
Small Businesses (1-50 employees)
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy to use and allows the operator to invite a client to join a support session by typing in a unique session code, or can start the remote support session directly from live chat software. The software…N/A
LogMeIn Pro by GoTo
Score 8.2 out of 10
N/A
N/A
$30
per month
Pricing
ISL LightLogMeIn Pro by GoTo
Editions & Modules
No answers on this topic
Individuals
$30.00
per month
Power Users
$70.00
per month
Small Businesses
$129.00
per month
Offerings
Pricing Offerings
ISL LightLogMeIn Pro by GoTo
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$19.95 per monthNo setup fee
Additional DetailsAll plans are billed annually.
More Pricing Information
Community Pulse
ISL LightLogMeIn Pro by GoTo
Considered Both Products
ISL Light
Chose ISL Light
The ability to install ISL Light on our own server and manage the connections securely ourselves made a huge impact on our decision. Other systems require cloud connectivity to third-party servers we cannot vouch for. ISL's licensing terms are very reasonable in comparison as …
LogMeIn Pro by GoTo

No answer on this topic

Top Pros
Top Cons
Features
ISL LightLogMeIn Pro by GoTo
Remote Administration
Comparison of Remote Administration features of Product A and Product B
ISL Light
8.0
29 Ratings
3% below category average
LogMeIn Pro by GoTo
7.6
15 Ratings
8% below category average
Screen sharing8.727 Ratings9.014 Ratings
File transfer7.527 Ratings7.814 Ratings
Instant message6.423 Ratings6.312 Ratings
Secure remote access with Smart Card authentication9.08 Ratings7.24 Ratings
Access to sleeping/powered-off computers6.420 Ratings7.014 Ratings
Over-the-Internet remote session8.827 Ratings9.115 Ratings
Initiate remote control from mobile8.520 Ratings6.710 Ratings
Remote management of servers & workstations8.622 Ratings8.413 Ratings
Remote Active Directory® management7.99 Ratings7.210 Ratings
Centralized management dashboard6.514 Ratings8.311 Ratings
Session record8.219 Ratings8.211 Ratings
Annotations8.917 Ratings6.37 Ratings
Monitoring and Alerts8.713 Ratings7.99 Ratings
Multi-platform remote control7.923 Ratings7.412 Ratings
Best Alternatives
ISL LightLogMeIn Pro by GoTo
Small Businesses
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Score 9.8 out of 10
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Medium-sized Companies
mRemoteNG
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Score 9.7 out of 10
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mRemoteNG
Score 9.7 out of 10
Enterprises
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Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
ISL LightLogMeIn Pro by GoTo
Likelihood to Recommend
8.9
(29 ratings)
8.9
(15 ratings)
Likelihood to Renew
9.1
(1 ratings)
10.0
(1 ratings)
Usability
9.1
(1 ratings)
9.0
(2 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
9.1
(1 ratings)
10.0
(3 ratings)
Implementation Rating
9.1
(1 ratings)
10.0
(1 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
ISL LightLogMeIn Pro by GoTo
Likelihood to Recommend
ISL Online
I really can't give another score than 10. Normally in this case I would select 9 because there is always room for improvement, also for ISL [Light]. But the availability, the service and the very useful options and possibilities you can choose are a blast to work with! Until today I have never ever been once disappointed or let down and was always there when I needed it the most.
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LogMeIn, Inc.
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
Read full review
Pros
ISL Online
  • Allow remote control of Windows, Mac, Android and iOS
  • Automatically record support / remote sessions
  • Allow UAC easy control remotely
  • Auto-recognize the OS of the client, to download the correct remote file for them to execute
  • Very fast connection speed (initial connect, and on-going session speed)
  • Allowing us to use our own website AND the islonline.net in case there are issues
Read full review
LogMeIn, Inc.
  • Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
  • Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
  • Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.
Read full review
Cons
ISL Online
  • I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
  • Something in the design does not look so modern, I would like its interface to look more attractive.
Read full review
LogMeIn, Inc.
  • Slow customer service - we know more about their product than whoever we talk to whenever we call in
  • It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
  • Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
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Likelihood to Renew
ISL Online
This will be the 3rd year of renewal.
Read full review
LogMeIn, Inc.
It works great
Read full review
Usability
ISL Online
Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
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LogMeIn, Inc.
Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCs
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Reliability and Availability
ISL Online
No answers on this topic
LogMeIn, Inc.
Always there as long as there is an internet connection
Read full review
Performance
ISL Online
No answers on this topic
LogMeIn, Inc.
It loads quickly,
Read full review
Support Rating
ISL Online
Only ever needed them when renewing the licence.
Read full review
LogMeIn, Inc.
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
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Implementation Rating
ISL Online
No answers on this topic
LogMeIn, Inc.
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
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Alternatives Considered
ISL Online
When I performed a little market research I found out that ISL Light has great competitive pricing. Especially a major benefit for me personally, is that there is the possibility to purchase the license on per-credit use (besides per subscription). Also, on the technical side, the software is quite 'lightweight' compared to other offerings.
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LogMeIn, Inc.
ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
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Scalability
ISL Online
No answers on this topic
LogMeIn, Inc.
The view is a little blurry. The resolution could be better
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Return on Investment
ISL Online
  • It has saved us in-person trips to handle situations where seeing the user's screen can get the job done
  • It has allowed management of remote Windows systems that would normally require an on-site user
  • Paying once for the local installation saved licensing fees to competing products.
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LogMeIn, Inc.
  • Save time
  • Improve customer satisfaction as we can involve the entire team any time and from any place to solve clients' problems
  • It effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problems
Read full review
ScreenShots

ISL Light Screenshots

Screenshot of ISL Light  Dashboard. Remote control a computerScreenshot of Connect to an unattended computerScreenshot of Start a remote support session and invite your clientScreenshot of Start a remote support sessionScreenshot of Enter the access password and control an unattended computerScreenshot of Mobile device support