ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. ISL Light allows the operator to invite a client to join a support session by typing in a unique session code, or to start the remote support session directly from live chat software. The software is translated in 28 languages and used across…
$34.90
per month
Zoho Assist
Score 7.0 out of 10
N/A
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
If a colleague needs reliable, fast, easy to manage and easy to learn remote support software, then this is it. If you need a remote support app that just installs and works, it literatlly can be set up in seconds. Open, offer remote support, get code and send it to the other side. The only time I would not recommend ISL Light is if my colleague need remote connect software just to connect to one non essential machine - like home media computer. For that I would suggest some free software. But as soon you need to connect to couple of computers or much more that ISL Light would be the only recommendation.
Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
File transfer clunky, slow and inconsistent.
Clients often show offline when actually available and online.
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
- Biggest turnoff for TeamViewer: The different version (Connection doesn't work if there are different versions running) - No password or such things needed, just a code which is automatically generated - Easy Modus to see UAC-Windows and complete administrative tasks - Stay connected even after a restart - Wide range of options and customization - Easy Interface and super maneuverability
Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
It's the most cost-effective service I've found with device control features, saving money.
It's reliable whenever we need it.
Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
