Justworks vs. Paychex Flex

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Justworks
Score 7.8 out of 10
N/A
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related responsibilities on the user's behalf. With Justworks' group buying power, customers can get access to PEO health insurance and other perks at more affordable rates. The vendor states that as a…
$59
per month per user
Paychex Flex
Score 6.7 out of 10
N/A
Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
$59
per month/+$4 per employee
Pricing
JustworksPaychex Flex
Editions & Modules
Basic
$59
per month per user
Plus
$99
per month per user
Paychex Go
$59
per month/+$4 per employee
Paychex Flex Service
Contact sales team
Paychex Flex Enterprise
Contact sales team
Offerings
Pricing Offerings
JustworksPaychex Flex
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
JustworksPaychex Flex
Considered Both Products
Justworks
Chose Justworks
ADP was our previous PEO and, in my experience, they were old, clunky and never got back to us. In my opinion, the customer service was non-existent. Insperity was out of our budget but I think it is a good product. Paychex Flex was similar and I like their product for …
Chose Justworks
Paychex's interface is outdated and challenging to navigate. Their customer support is challenging as they are such a big company, you often have to be transferred to another department before speaking with the appropriate person.
Chose Justworks
Justworks is much easier to use and offers a better process and platform.
Paychex Flex
Chose Paychex Flex
Paychex flex was selected prior to my client contracting me. However, I have had the opportunity with other clients to evaluate, implement and administrate other payroll providers. Out of the products I've used, Paychex flex is most like Justworks. Paychex Flex is …
Chose Paychex Flex
I didn't select Paychex, it was already in place when I joined the company and I'm getting us off them.
Top Pros
Top Cons
Features
JustworksPaychex Flex
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Justworks
-
Ratings
Paychex Flex
6.7
247 Ratings
16% below category average
Employee demographic data00 Ratings8.0197 Ratings
Employment history00 Ratings8.0220 Ratings
Job profiles and administration00 Ratings6.8155 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.4154 Ratings
Organizational charting00 Ratings1.01 Ratings
Organization and location management00 Ratings7.9138 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.5132 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Justworks
-
Ratings
Paychex Flex
8.5
288 Ratings
6% above category average
Pay calculation00 Ratings9.0271 Ratings
Off-cycle/On-Demand payment00 Ratings9.1136 Ratings
Benefit plan administration00 Ratings7.3156 Ratings
Direct deposit files00 Ratings9.3270 Ratings
Salary revision and increment management00 Ratings8.5193 Ratings
Reimbursement management00 Ratings7.9105 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Justworks
-
Ratings
Paychex Flex
7.0
144 Ratings
14% below category average
Approval workflow00 Ratings6.3102 Ratings
Balance details00 Ratings7.5136 Ratings
Annual carry-forward and encashment00 Ratings7.3110 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Justworks
-
Ratings
Paychex Flex
8.5
249 Ratings
5% above category average
View and generate pay and benefit information00 Ratings8.6228 Ratings
Update personal information00 Ratings9.0239 Ratings
View company policy documentation00 Ratings7.7111 Ratings
View job history00 Ratings8.7168 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Justworks
-
Ratings
Paychex Flex
7.8
40 Ratings
1% above category average
Tracking of all physical assets00 Ratings7.840 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Justworks
-
Ratings
Paychex Flex
6.1
164 Ratings
22% below category average
Report builder00 Ratings5.8134 Ratings
Pre-built reports00 Ratings6.9154 Ratings
Ability to combine HR data with external data00 Ratings5.883 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Justworks
-
Ratings
Paychex Flex
8.0
158 Ratings
0% below category average
New hire portal00 Ratings8.1151 Ratings
Manager tracking tools00 Ratings7.9100 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Justworks
-
Ratings
Paychex Flex
8.5
59 Ratings
9% above category average
Job Requisition Management00 Ratings9.632 Ratings
Company Website Posting00 Ratings9.730 Ratings
Publish to Social Media00 Ratings6.923 Ratings
Job Search Site Posting00 Ratings6.830 Ratings
Duplicate Candidate Prevention00 Ratings6.928 Ratings
Applicant Tracking00 Ratings9.633 Ratings
Notifications and Alerts00 Ratings9.753 Ratings
Best Alternatives
JustworksPaychex Flex
Small Businesses
Rippling
Rippling
Score 8.5 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Rippling
Rippling
Score 8.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises

No answers on this topic

Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JustworksPaychex Flex
Likelihood to Recommend
6.3
(56 ratings)
7.7
(298 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(42 ratings)
Usability
-
(0 ratings)
8.0
(240 ratings)
Availability
-
(0 ratings)
9.3
(10 ratings)
Performance
-
(0 ratings)
9.1
(10 ratings)
Support Rating
9.7
(8 ratings)
7.8
(245 ratings)
In-Person Training
-
(0 ratings)
4.5
(1 ratings)
Online Training
-
(0 ratings)
7.0
(4 ratings)
Implementation Rating
-
(0 ratings)
9.4
(11 ratings)
Configurability
-
(0 ratings)
7.6
(8 ratings)
Ease of integration
-
(0 ratings)
9.0
(3 ratings)
Product Scalability
-
(0 ratings)
9.3
(10 ratings)
Vendor post-sale
-
(0 ratings)
8.9
(31 ratings)
Vendor pre-sale
-
(0 ratings)
9.2
(32 ratings)
User Testimonials
JustworksPaychex Flex
Likelihood to Recommend
Justworks
Justworks is a competitively priced product for small businesses and start-ups and, in my opinion, offers a better product and better customer service than larger PEOs competing in the same small-buisiness space (ex. ADP). I believe Justworks would work well for companies up to 200 employees; after that, I believe a bigger PEO may provide an enterprise solution better suited for a larger company (and their HR reporting needs)
Read full review
Paychex, Inc.
In my experience, Paychex Flex is well suited for small to medium sized businesses. It has been helpful in streamlining the onboarding process and it is easy to update and maintain employee profiles and records. It has worked will in a non-profit environment where there is clergy pay and housing, which can get quite complicated. I cannot think of a scenario where it would be less appropriate.
Read full review
Pros
Justworks
  • Onboarding employees on their first day. We use Justworks to set up the employee calculate the first payroll, and perform the I9 employment verification. The process is seamless and all can be done electronically and automated which makes it very simple
  • Payroll processing. Justworks automatically calculates the payroll earnings, related taxes and withholdings and will automatically withdraw and deposit the funds. This is a seamless experience
  • Customer Service. Justworks is incredibly responsive and helpful. HR related issues can be a nightmare but Justworks make it easier and more efficient since they are always on call to answer your questions and make life easier.
Read full review
Paychex, Inc.
  • I like I can enter payroll and if I need to leave the program, I can resume at a later time and my information is saved.
  • I like the analytics & reports features.
  • I like how all my employees have easy access to their portal.
Read full review
Cons
Justworks
  • JustWorks couldn't accurately track our PTO. We use an accrual system that maxes out at 88 hours. We incentivise our employees with additional PTO hours based off of goals met. The JustWorks platform allowed our employees to accrue far more PTO than what was offered. They didn't have a feature that offered a Cap and accrual.
  • When using the JustWorks reports for 401K, if not using their integrated 401K provider, the reports give you every employee regardless of whether or not they contribute. This makes it difficult when adding the contributions in separately.
  • JustWorks tracks historical data for employees. Whenever there is a salary change made, it keeps track. However, it shows a salary adjustment made on the day they are entered into JustWorks which can be very confusing. We switched from another PEO mid year and it looked like I made salary changes on the beginning date. This made it difficult to differentiate an actual salary adjustment.
Read full review
Paychex, Inc.
  • Reporting writing is difficult to figure out
  • Employee turnover inside Paychex was a problem, until we were assigned to Neil Williams - since that time it has settled down
  • Pressure to convert personal connection with payroll advisor to using automated service
Read full review
Likelihood to Renew
Justworks
No answers on this topic
Paychex, Inc.
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
Read full review
Usability
Justworks
No answers on this topic
Paychex, Inc.
Some things could be streamlined. For example, we could do custom options for the "add items" tab which has so many options that we never use. "Medical Pay" could be something that the system remembers for the applicable employees. Salaried employees' salaries should definitely be auto-filled. Overall the system works well but I think it could be improved to be easier to use and read.
Read full review
Reliability and Availability
Justworks
No answers on this topic
Paychex, Inc.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Read full review
Performance
Justworks
No answers on this topic
Paychex, Inc.
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Read full review
Support Rating
Justworks
Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized.
Read full review
Paychex, Inc.
Our dedicated representative is one of the main reasons we are sticking with Paychex Flex. If it were not for this person, other platforms could provide the same/similar functionality. It is the ability to speak with someone that understands our business and is willing to get questions answered in a timely fashion that keeps us with Paychex Flex.
Read full review
In-Person Training
Justworks
No answers on this topic
Paychex, Inc.
We did online training only
Read full review
Online Training
Justworks
No answers on this topic
Paychex, Inc.
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
Read full review
Implementation Rating
Justworks
No answers on this topic
Paychex, Inc.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
Read full review
Alternatives Considered
Justworks
Justworks is a much simpler platform with better pricing. I remember ADP's cost was tied to a certain percentage of the total payroll, which is not ideal if you have highly compensated employees. Though ADP offered more ancillary benefit options and group employee discounts, we feel Justworks suffices and meets our daily HR needs.
Read full review
Paychex, Inc.
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
Read full review
Scalability
Justworks
No answers on this topic
Paychex, Inc.
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Read full review
Return on Investment
Justworks
  • We're still new to Justworks, but for nearly everyone on our team, this is the dealmaker. Benefits plans are worth more than salaries to the best hires.In fact, part of the process we used to choose Justworks was to send their offering, in advance, to our team to approve of, first.
  • Dealmaker for great hires!
  • Financial security for their families!
  • Compliance management.
Read full review
Paychex, Inc.
  • I do not believe we have saved anything additionally. The time we've had to spend to get things to hopefully work is sad. This is the reason we've had to turn off all extra "products" of Paychex Flex. Time and Attendance is horrible. Benefits management is horrible. The user experience is horrible.
  • One thing I do not understand is why are updates for states, cities, counties, school districts, etc. not automatically updated? Should we not get a big red flag if we have an employee living/working, being paid in CA, but they aren't set up for CA sick time? If it is required to be on the paycheck stub to show the balance of the sick time, why would we not be notified that we are out of compliance?
Read full review
ScreenShots

Justworks Screenshots

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Paychex Flex Screenshots

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