KnowBe4 Security Awareness Training vs. Microsoft Dynamics GP vs. Thomson Reuters CS Professional Suite

I think the most important factor is that our risk has decreased significantly among staff. Our staff is well below the industry (Education) benchmark in terms of users that are "prone to phishing". We also have multiple instances over the years where employees have stopped real efforts to access data illegally or an attempt to take funds from our institution

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Microsoft Dynamics GP is well-suited for our environment, as we pay a diverse group of employees, including on-the-road drivers, shop employees (some in other locations), and office employees. It easily tracks time off, taxes, pay, etc. The reporting allows us to verify with our drivers how they are paid each week, whether it be through mileage or stop-offs.

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It is extremely suitable for the client since for us they are all US-based companies, even though the main headquarters of our business is in Mexico.

It is less appropriate in terms of usability than taxes, since it does not include adaptability to Mexican legislation, and its deployment through customizations and reports is extremely expensive.

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• Phish tests can be set to various difficulty levels as staff becomes more knowledgeable in catching phish emails.
• Automated phish tests and training save a lot of admin time. The product can also test for phone and USB stick practices.
• The phish alert button in Outlook, along with PhishER and PhishFlip allow easy managing and response to actual phishing emails.
• The interactive training is well designed to cover all types of phishing and safe email and phone behavior.

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• Great Plains started as back office/accounting, and that is still it's strong suit.
• SQL and the GP programming language, Dexterity, provide a robust, scalable, and stable platform with well documented maintenance and repair procedures. Relatively easy to manage, tune, and support.
• Microsoft support for GP verges on "particularly well". Doesn't quite get there but good enough once you know what you're doing
• Strong partner network, including the GP User Group (GPUG)

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• Allows users to create associations, groups, locations, or property types to categorize each asset.
• Fixed Assets CS can be deployed in a virtual office setting or as a SaaS application.
• Fixed Assets CS also supports common depreciation methods.

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• Many items in the library aren't applicable to our use case, and it's sometimes difficult to filter out what I'm looking for.
• I don't love the training dashboard, but maybe that's just a "me" thing.
• Setting up groups can be tedious.

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• With respect to the allocations, once the expense is entered into the allocation account, you lose the ability to run any detail on just the total of the expense. It would be nice if you could run a trial balance on the allocation accounts the same way you can with regular accounts.
• I've always thought security set up could be a bit simpler. It actually has gotten better through the years. Specifically, with eight separate entities, it would be nice to have a "master" setup where you could call up one group entity, assign the users rights, and then be finished. Currently, whenever I have a new user, I have to call up each individual entity and select all of the features I want the user to have. That means I have to do eight steps for each user.

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• Requires a time investment for the learning curve to fully utilize the benefits provided by CS Professional Suite.
• Older looking UI and aesthetic.

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No question, KnowBe4 Security Awareness Training is a great value to our organization. Properly training our users in the proper use of email and how to be aware of possible dangerous emails is incredibly important now. Also, training users in the best practices for phone calls, as well as internet browsing can prevent data or information from being stolen or exposed. Users have even benefited when using their personal devices as a result of the trainings they have received at work.

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Due the economic challenges that Puerto Rico is having, the company has had to merge some companies in order to be more efficient. It has been easy in GP to process those merges, even thought we had to spend days to accomplish that the process was smooth and accurate. In addition we were able to streamline the purchasing and sales process and the organization is confident to keep renewing GP for the future versions.

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The training videos we have access to are high quality, and provide a wide variety. The Inside Man videos has a cult following within our organization, and has driven a much greater interest in security awareness. And KB4's willingness to negotiate pricing for us as a nonprofit has been very valuable to us as well.

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Though it is a basic accounting package, I believe some users do not find the old style menus and navigation options intuitive. There is also a great lack of training resources in the market, so users have to learn the product without guidance a lot, resulting in inefficient workflows and misuse or misunderstanding of many features.

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The platform is stable even though a version for MacOS is also missed.

In general, the user management and administration process is intuitive and once the roles are defined it is simple and easy.

However, the user experience has become out of date in relation to other web-based platforms currently available on the market.

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There have only been a handful of outages in the 2 years we have had the product. Even during those instances, parts of the system were still operational

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Pages load quickly, filter/sort quickly, and don't slow down or freeze. Everything is smooth and very easy to use. There are a places in the UI where you can forget how to get there, but other than that everything is great. We have had no issues using any part of the website.

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Tech prod support is great! I did have to ask for a new customer success rep, needed a more experienced person to match my 12 years of experience running Cybersec training programs. Would suggest that more matching of rep level of knowledge to client level knowledge would help.

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The rating is directed to the thrid party serive provider that we use. I do not now how good the Microsoft direct support is.

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Support for Thomson Reuters is very in-depth as they have a ton of knowledge articles that help troubleshoot common issues and gives a launching pad for users to learn more about the product and help them use the tools effectively and efficiently. When needed, reaching out to the live support is always prompt and we are able to effectively work past any issues that come up.

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Helpful and knowledgeable account managers have helped us navigate and use the system to our full potential

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confusing question. I inherited this application so I didnt get any formal training other than the person who was leaving. The CSM provided some later on when I asked in a zoom call

The implementation went really well and KnowBe4 was there the whole time on setup to make sure things were setup correctly. The only thing we had to figure out on our own was to script users automatically being added to security groups. So that when they sync to knowBe4 from AD they are placed into the same/correct groups.

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Basically the challenge with this implementation was the Business Portal, too many errors and even the aplication is up and running the users are still having issues. We will start planning the migraton to GP 2015 soon.

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KnowBe4 offered a significantly more favorable cost-benefit ratio compared to other solutions. Its seamless integration with our existing infrastructure—particularly Active Directory and email systems—was the most compatible with our operational and security requirements.

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I come from a strong background of using SAP. SAP doesn't have the flexibility of GP, an example would be SAP doesn't allow core mods, if they catch you, you lose support. Microsoft doesn't really care about mods, but they will be quick to have the vendor you used support your issue if it is caused by those mods. With SAP your company adapts to the software, where with GP you adapt the software to you.

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Thomson Reuters is all I have experience with.

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I was not involved in the pricing, billing or contract terms.

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The product scales greatly. As long as you upgrade the license to support the number of users you are needing, adding in those new users is easy. Also getting those users set up with trainings/campaigns is very easy as well

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The functionality that GP and related ISV solutions offer and the ease of integration of GP to other systems makes it an extremely scalable solution

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The team was great to work with and took their time to ensure that we knew what we were doing with the product and that it was set up to meet the specific needs of our organization. This wasn't just a cookie-cutter deployment, but rather they focused specifically on our needs.

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• There is really no way one can make all the needed trainings with in house resources anymore! The cost for this would be way way more than that of any platform!
• There is no way to even calculate the damage a company would suffer in case of a cybersecurity breach! So the cost for the use of the KnowBe4 Security Awareness Training platform if minimal compared to that of a possible breach!
• The cost of creating content for security awareness training is no longer realistic for a company. This is really no option, and it is in no way comparable to the cost of access to the training material available in the KnowBe4 Security Awareness Training platform. Also the training content needs to be constantly updated!

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• Microsoft Dynamics GP allows my clients to move from a paper or spreadsheet based company to an integrated, electronic, streamlined business. I love being able to help clients gain efficiencies through the use of Microsoft Dynamics GP.
• Microsoft Dynamics GP allows for better customer service because everything is at our fingertips. If someone calls questioning an invoice, we can easily look it up. If someone calls stating they paid an invoice with a certain check number, we can quickly run a query to find that particular check number to see where it was applied.
• Having everything on a single platform provides ease of use for upgrades, backups and end user training. There is only one software to learn!

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• Not authorized to view the large scale picture of Thomson Reuters CS Suite on ROI, however, it has been a part of the business model for years with constant updates and is only getting more and more efficient as time goes on.

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