LogicMonitor vs. ManageEngine Site24x7

We have several government departments and universities as our clients, and we conduct online examinations for them. Therefore, our servers require additional security to prevent unauthorized access to our systems remotely without our permission. We were performing an examination for one of our clients when someone from outside attempted to access our systems by creating a backdoor to our servers. Our team was busy handling the examination process and ensuring its smoothness. However, thanks to LogicMonitor, we were alerted at the right time, and we were able to save our data and clients' information with its help.

Incentivized

I have tried other tools (PRTG etc) in the past, and switched from US monitor to [Site24x7 All-in-One Monitoring], for all the built-in features and ability to implement by using with or without the agents deployed (ip discovery LAN). This is one tool that encompasses the entire organization and allows that single pane of glass feel (NOC screen view) for an accurate virtual snapshot of your entire organization, either cloud and/or LAN.

Incentivized

• LogicMonitor is very customizable. We can build whatever modules we need, because it uses standard protocols like HTTPS, SNMP and WMI to gather data and metrics.
• We like that LogicMonitor is an agentless solution for our use case. Not all customers will allow an agent-based approach to 3rd party tools.
• LogicMonitor has thousands of out of the box modules, which work on their own and also act as good baselines for the ones that we will end up customizing more. We are rarely starting at zero when we decide to do something new with LogicMonitor.
• LogicMonitor has great documentation, and support has been helpful in the instances where we've needed them.

Incentivized

• Alerts: Site24x7 can be configured to send alerts in all sorts of ways, from email, to text messages, to even direct automated phone calls.
• Internal monitoring: An agent installed on one or more machines can monitor internal connectivity to other network devices. This means if connectivity to a server goes down, we often know about it before users alert us.
• External monitoring: Site24x7 also watched our websites and sends alerts if they're unreachable. It uses multiple locations to do so, which means if there's a partial network outage in some part of the country, we know who is affected.

Incentivized

• Because of the rapid change in technology, maintaining DataSources to the most current level can be time-consuming for staff.
• The network discovery and mapping capabilities are not as robust when compared to other solutions
• While it can back-up configuration files on devices, it does not have the ability to push or modify configuration files back to devices.

Incentivized

• I wish the advanced monitors were not so expensive.
• It is a cloud solution, so it is necessary to open up outbound ports in all security zones.
• If you lose outbound internet service, all your internal servers will throw alarms and life gets extremely noisy.

Incentivized

This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful

Incentivized

Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

Incentivized

The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

Incentivized

I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.

Incentivized

Add good training

Incentivized

The training is good but room to improve

Incentivized

I did not truly dedicate myself to implementing LogicMonitor. However, I overheard the IT team members explain that "LogicMonitor is perfect for us as it has made most of the work automated, and implementation and training sessions were perfect for us." Thus, I can state that everything went smoothly with our implementation.

Incentivized

We did not use software like LogicMonitor for the same work before, but I must say that my experience with LogicMonitor has been outstanding so far. It helps me to be free of tension. I can now concentrate on the actual work I was hired to do for my company.

Incentivized

Site24x7 [All-in-One Monitoring] has some similarities to ThousandEyes. Especially in the troubleshooting aspect where both offer Web performance waterfall charts to analyze the issue better. Both have cloud-based servers globally that allow to determine performance on the Internet. Site24x7 has more features available so we selected it instead.

Incentivized

• We have been able to eliminate multiple tools through LogicMonitor's ability to use collectors to run scripts and collect any numerical data from any reachable endpoint along with the customization and widgets available for dashboards. This has allowed for reduced costs and consolidation to a single point of view.
• The ability to grant our clients access to see their data in real time has improved both our client satisfaction surveys and attributed to a few point gain in our NPS score. The ease of getting to the data has also reduced the quoting time for our sales teams during renewals to quantify what a client is consuming.
• The amount of data that LogicMonitor collects affords our technicians a wide area of review when trying to isolate an issue and find a root cause. With the standard out of box data that is collected we have often been able to set a new threshold on something not previously thought of to proactively alert us in the future after identifying those root causes. This has reduced our Major Issues from 3-5 per month to usually 1-2 or less per quarter.

Incentivized

• Positivity wise, we're spending a third of what we were on our website monitoring, this has allowed us to focus funding elsewhere (namely SolarWinds).
• We have enhanced our core monitoring by now also being able to provide better coverage, whereas we were handicapped with our previous supplier due to the scaling costs of multi-step transactions.
• The general feeling from our IT staff is that the platform is not great, which obviously reduces confidence in the ability for the platform to provide accurate monitoring data for our websites.

Incentivized