What users are saying about
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Top Rated
212 Ratings
Top Rated
81 Ratings

LogMeIn Rescue

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Top Rated
212 Ratings
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Score 8.2 out of 101
Top Rated
81 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

LogMeIn Rescue

LogMeIn Rescue works great when providing technical support to end-users. We are a software consulting company that supports many end-users who are not always tech-savvy. I have used other remote access tools in the past which were cumbersome or complicated to get non-tech users to connect. LogMeIn Rescue works every time and is simple and easy to use.When installing updates on remote computers, it can sometimes take several hours and you often need to restart the computer. The unattended access feature works great in allowing the end user to not need to be present at their desk while we do our work.
Matt Van Winkle profile photo

VNC Connect

VNC Connect works really well on computers connected both within the same local area network and when located outside the office connected via the internet. With VNC Connect, you can remotely access a computer and perform all functions as if you're sitting right in front of it. It also can be used as a training tool to show the person sitting at the computer the steps to take to execute and perform a task. I would not use VNC Connect to remotely access a computer that has the screen left on to perform confidential tasks on it that I don't want others to visually see. Unfortunately, there isn't a method like when you are using Windows Remote Desktop Services where the screen is blanked out to prevent others from viewing your connection.
Paul Li profile photo

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.1
VNC Connect
7.4
Screen sharing
LogMeIn Rescue
9.4
VNC Connect
9.5
File transfer
LogMeIn Rescue
8.6
VNC Connect
6.0
Instant message
LogMeIn Rescue
8.3
VNC Connect
7.6
Secure remote access with Smart Card authentication
LogMeIn Rescue
7.1
VNC Connect
8.8
Access to sleeping/powered-off computers
LogMeIn Rescue
7.2
VNC Connect
9.4
Over-the-Internet remote session
LogMeIn Rescue
8.7
VNC Connect
9.5
Initiate remote control from mobile
LogMeIn Rescue
7.6
VNC Connect
7.6
Remote management of servers & workstations
LogMeIn Rescue
8.1
VNC Connect
4.8
Remote Active Directory® management
LogMeIn Rescue
7.5
VNC Connect
Centralized management dashboard
LogMeIn Rescue
7.9
VNC Connect
7.2
Session record
LogMeIn Rescue
8.4
VNC Connect
7.0
Annotations
LogMeIn Rescue
8.0
VNC Connect
5.7
Monitoring and Alerts
LogMeIn Rescue
8.1
VNC Connect
7.0
Multi-platform remote control
LogMeIn Rescue
8.6
VNC Connect
6.0

Pros

LogMeIn Rescue

  • Easy to use with our end users. Setting up the connection is relatively simple for the most part.
  • Doesnt seem to be a whole lot of lag, except when connecting to users that are on a VPN. (Expected behavior)
  • The file transfer tool is really easy to use and its only failed a couple of times.
No photo available

VNC Connect

  • Visually see their computer screens and the information needed to properly respond to their questions.
  • Transfer files that I might need to work on their financial statements and corporation income tax returns or other reports that they may require. Also to upload files from my computer to update their records.
  • Help train clients to use their own accounting software appropriately while having them see first hand on their screens the use of the software interface and how the data is entered and processed by their software.
William Waks profile photo

Cons

LogMeIn Rescue

  • The most important feature that is missing is its ability to schedule a meeting ahead of time and integrating it with the office mail systems.
  • Their is no integration of voice so you have to resort to other calling app or phone to have a verbal interaction with the client.
  • In some cases it would be nice to set up a secured unattended remote access feature. This is particularly useful in big organizations where the remote systems are not always accessible quickly by the clients. So, if a mutually agreed secure link will help.
No photo available

VNC Connect

  • Some of the confusion of VNC upon installation is you need to be connected to the internet for it to function. This is not the case, but is unclear upon installation.
  • The licensing model is not ideal for locations that do not use the internet and function off of the grid.
No photo available

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.2
Based on 14 answers
There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.
Eric and Candace Strickler profile photo

VNC Connect

VNC Connect 7.0
Based on 7 answers
Tighten up security over internet and perhaps make it easier to deploy to clients. Keep it free but should be easier to setup and use similar to LogMeIn.
Stephen Hinzman profile photo

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
The user interface is extremely simple and easy to understand. It is a very minimalistic approach and does not confuse the user nor the technician. This makes it highly attractive especially for users that are not computer savvy or have trouble understanding.
Lochan Kalicharan profile photo

VNC Connect

VNC Connect 8.0
Based on 2 answers
The program does what it's supposed to do and does it well. It was never oversold and delivers on it's promises.
Kevin Medeiros profile photo

Reliability and Availability

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
Log me in has never failed me
No photo available

VNC Connect

No score
No answers yet
No answers on this topic

Performance

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
no complaints
No photo available

VNC Connect

No score
No answers yet
No answers on this topic

Support

LogMeIn Rescue

LogMeIn Rescue 8.3
Based on 17 answers
I've never had to contact support. I am only a user and not an admin so I've never had to open a support ticket or case. I'm not sure if we've ever had an issue where we needed to contact them at all. It seems to work without issues and it may be related to the workstation itself, if we're not able to log in using LogMeIn.
No photo available

VNC Connect

VNC Connect 7.0
Based on 1 answer
So far we've figured out the issue we have, haven't called support yet.
Michael Mei profile photo

Online Training

LogMeIn Rescue

No score
No answers yet
No answers on this topic

VNC Connect

VNC Connect 7.0
Based on 2 answers
The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
Matt Medley profile photo

Implementation

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
Again I wasn't included in the implementation
No photo available

VNC Connect

VNC Connect 9.0
Based on 1 answer
No problem at all, love the product.
Michael Mei profile photo

Alternatives Considered

LogMeIn Rescue

We used a trial version of a few other alternatives but this was the one that consistently had the least number of problems. We also liked that it functioned well in slow speed scenarios. Plus it had a more complete feature set than the other competitors we trialled
No photo available

VNC Connect

If you do not have a working internet connection, you can rule LogMeIn out as it is not a viable solution! NetSupport is fairly more advanced and has many more capabilities that VNC does not support so this is not a fair comparison!
Miguel Nuñez profile photo

Scalability

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
it's perfect
No photo available

VNC Connect

No score
No answers yet
No answers on this topic

Return on Investment

LogMeIn Rescue

  • We have noticed an overall increase in our productivity and are able to provide support to multiple clients at the same time.
  • Client users are generally able to follow along as we use the in-session chat windows to communicate.
  • The File transfer feature is a solid way to deliver patches and other support tools to speed things along very easily
Jason Segale profile photo

VNC Connect

  • VNC Connect has had a positive impact/ROI on our business objectives. Without using VNC Connect, we would have had to hire additional technicians and network admins to keep up with the volume of work. It has been a real benefit to keeping costs down as we do our best to control costs being a public sector government agency.
Richard Russell profile photo

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue Editions & Modules

Additional Pricing Details

VNC Connect

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

VNC Connect Editions & Modules

Edition
Professional$401
Enterprise$551
  1. per remote computer
Additional Pricing Details

Add comparison