What users are saying about
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Top Rated
1867 Ratings
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Top Rated
1961 Ratings

Mailchimp

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Top Rated
1867 Ratings
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Score 8.2 out of 100

Microsoft 365 (formerly Office 365)

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Top Rated
1961 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Mailchimp

Mailchimp is well suited to a situation where you have a stable or known set of recipients to whom you will be sending email updates on a regular basis. Mailchimp is well suited to situations where a lot of information needs to be sent to a lot of different people and organizations at specified times in the future.Mailchimp is not appropriate for one-to-one communication - the higher the scale of interactions from 1 to many the better the software performs.
Alfred Brock | TrustRadius Reviewer

Microsoft 365 (formerly Office 365)

I strongly recommend Microsoft Office 365, for those companies that are starters or if they're looking for a collaborative Microsoft Suite to reduce deployment times, and stressful management, Office 365 can allow you to run your mail accounts, shared cloud Files and, IM communication, track down the usage of information and leverage the process of delivering to your teams the development of company process. Remember is a great tool if you got a decent Internet Service Provider, if not you'll need another on premise solution to avoid sync issues or data disruptions.
Victor Arana | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailchimp
8.1
Microsoft 365 (formerly Office 365)
WYSIWYG email editor
Mailchimp
8.5
Microsoft 365 (formerly Office 365)
Dynamic content
Mailchimp
7.8
Microsoft 365 (formerly Office 365)
Ability to test dynamic content
Mailchimp
7.9
Microsoft 365 (formerly Office 365)
Landing pages
Mailchimp
7.6
Microsoft 365 (formerly Office 365)
A/B testing
Mailchimp
7.8
Microsoft 365 (formerly Office 365)
Mobile optimization
Mailchimp
8.6
Microsoft 365 (formerly Office 365)
Email deliverability reporting
Mailchimp
8.8
Microsoft 365 (formerly Office 365)
List management
Mailchimp
8.3
Microsoft 365 (formerly Office 365)
Triggered drip sequences
Mailchimp
7.7
Microsoft 365 (formerly Office 365)

Lead Management

Mailchimp
9.2
Microsoft 365 (formerly Office 365)
Lead nurturing
Mailchimp
6.9
Microsoft 365 (formerly Office 365)
Lead scoring and grading
Mailchimp
10.0
Microsoft 365 (formerly Office 365)
Data quality management
Mailchimp
10.0
Microsoft 365 (formerly Office 365)
Automated sales alerts and tasks
Mailchimp
10.0
Microsoft 365 (formerly Office 365)

Campaign Management

Mailchimp
10.0
Microsoft 365 (formerly Office 365)
Calendaring
Mailchimp
10.0
Microsoft 365 (formerly Office 365)
Event/webinar marketing
Mailchimp
10.0
Microsoft 365 (formerly Office 365)

Social Media Marketing

Mailchimp
10.0
Microsoft 365 (formerly Office 365)
Social sharing and campaigns
Mailchimp
10.0
Microsoft 365 (formerly Office 365)
Social profile integration
Mailchimp
10.0
Microsoft 365 (formerly Office 365)

Reporting & Analytics

Mailchimp
7.7
Microsoft 365 (formerly Office 365)
Dashboards
Mailchimp
7.7
Microsoft 365 (formerly Office 365)
Standard reports
Mailchimp
8.2
Microsoft 365 (formerly Office 365)
Custom reports
Mailchimp
7.4
Microsoft 365 (formerly Office 365)

Platform & Infrastructure

Mailchimp
8.5
Microsoft 365 (formerly Office 365)
API
Mailchimp
9.0
Microsoft 365 (formerly Office 365)
Role-based workflow & approvals
Mailchimp
10.0
Microsoft 365 (formerly Office 365)
Customizability
Mailchimp
6.4
Microsoft 365 (formerly Office 365)
Integration with Salesforce.com
Mailchimp
8.5
Microsoft 365 (formerly Office 365)
Integration with Microsoft Dynamics CRM
Mailchimp
8.5
Microsoft 365 (formerly Office 365)
Integration with SugarCRM
Mailchimp
8.5
Microsoft 365 (formerly Office 365)

Pros

Mailchimp

  • Easy to use and updates to application have been very customer focused.
  • Love the amount of services you receive from them at absolutely no cost to you. You can add up to 2,000 subscribers for free.
  • Compatibility with our CRM and Hubspot which enables us to target our email marketing efforts.
  • Great customer service. Any time issues arose or questions needed to be addressed, their customer service team was very responsive and helpful.
  • Outstanding email analytics which allows us to measure many metrics for our email marketing campaign.
Ron Rothstain | TrustRadius Reviewer

Microsoft 365 (formerly Office 365)

  • It opens and edits the vast majority of file formats given to us for our education.
  • It's widely used and relatively easy to learn if you've never been exposed to it before.
  • The additional web accessibility is handy for getting some cloud-based documents and emails while away from my computer.
Tom Pentzer | TrustRadius Reviewer

Cons

Mailchimp

  • Phone support. While the chat function is extremely effective, it can be helpful with certain questions to speak with someone over the phone.
  • I'd like the ability to unsubscribe someone to all campaigns. Currently, if someone unsubscribes to a campaign, they will never receive that exact campaign again. But if their email address is on multiple lists or gets added on another list by someone who is unaware that they unsubscribed, that person will receive another email. Many recipients have been angered by this, telling me that the unsubscribed - which they did - but I have to explain that the process is not universal, and sometimes we forget to include the "exclude" list.
  • The payment structure goes by the number of email addresses that are stored on Mailchimp, so to stay below a certain billing threshold, I have to periodically delete lists of stored email addresses. This gets to be cumbersome because I regularly need to delete and re-upload many of the same lists of people.
Jason Carlage | TrustRadius Reviewer

Microsoft 365 (formerly Office 365)

  • I use process flowcharts frequently as a consultant. I have not found a useful Microsoft app to provide this capability that helps produce a professional result. Smart Art is quite limited.
  • Screen capture is limited with tools such as "Snip". I'm forced to use third-party tools such as SnagIt. I use image capture every day to create training materials and reports.
  • Creating documents with an Index and reference paragraphs I find difficult to use.
David DJ Ryan | TrustRadius Reviewer

Likelihood to Renew

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

Microsoft 365 (formerly Office 365)

Microsoft 365 (formerly Office 365) 8.2
Based on 2 answers
There are many features of Office that we cannot replicate in any other tool. Plus people know it already. It's not going away anytime soon.
Rebecca T Barber, MBA, PHD | TrustRadius Reviewer

Usability

Mailchimp

Mailchimp 8.5
Based on 138 answers
The interface is really easy to use. The email editor works great and helps smooth out the issues you have when creating emails for the many different email clients out there. It's also easy to schedule and deploy emails within the platform. Email reporting is also great.
Mike Muller | TrustRadius Reviewer

Microsoft 365 (formerly Office 365)

Microsoft 365 (formerly Office 365) 8.5
Based on 3 answers
Because in spite of allowing so many opportunities and possibilities, this same cause that there is a conflict at the time of manipulating more advanced or specialized options.
Luis Garcia Müller | TrustRadius Reviewer

Reliability and Availability

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Microsoft 365 (formerly Office 365)

No score
No answers yet
No answers on this topic

Performance

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Microsoft 365 (formerly Office 365)

No score
No answers yet
No answers on this topic

Support Rating

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

Microsoft 365 (formerly Office 365)

Microsoft 365 (formerly Office 365) 7.6
Based on 104 answers
8 because sometimes you do need to wait for a callback or help.But they are a huge company and I can't expect to have someone at our beck and call the very few times i've needed immediate support.They're always friendly and try hard. Feel like they really want you to be satisfied.
Mike Petrich | TrustRadius Reviewer

Implementation Rating

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Microsoft 365 (formerly Office 365)

No score
No answers yet
No answers on this topic

Alternatives Considered

Mailchimp

The automation features in Mailchimp vastly outrank any other mail service I've tried so far, and seeing as we often try and teach our clients how to utilize it, I also really appreciate their deep and constantly updated tutorials and documentation. Whenever I've had an issue or problem their support staff, whether over chat or phone have been really helpful and invested in helping solve the issue.
Maria Clara Daly | TrustRadius Reviewer

Microsoft 365 (formerly Office 365)

Office 365 is the industry standard, so much easier to use in the business world. It is more robust than the competition and is a mature product. GSuite may have an edge in user experience on smaller mobile devices, but that is changing. Personally, Guite's email interface and functionality are much better than the one in Microsoft Office 365. The concept of putting things in folders is a bit outdated, and the searchability in GSuite is superior.
Tom Wondra | TrustRadius Reviewer

Scalability

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Microsoft 365 (formerly Office 365)

No score
No answers yet
No answers on this topic

Return on Investment

Mailchimp

  • Its affordability keeps campaign expenditures low. For the first year of the campaign, we were able to utilize the free service which saved us about $400 on administrative costs. We have just recently upgraded to a payment plan.
  • The ease of using saved templates cuts down on staff time, and even if we decide to use a new template, customizing a template is pretty simple.
  • We have been able to raise $5,000+ from our email campaigns, and that was during the time when we weren't paying for the service.
Fredrick Doss, M.A. | TrustRadius Reviewer

Microsoft 365 (formerly Office 365)

  • Gaining features such as cloud-hosted emails has had a dramatically positive impact, allowing us to reference email no matter where we are.
  • As we use more cloud-sharing features, we're running into less version conflicts and "read only" prompts when someone has a document open.
  • Overall, it's continued to make us more efficient.
Chris Cromer | TrustRadius Reviewer

Screenshots

Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft 365 (formerly Office 365)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mailchimp
8.5
Microsoft 365 (formerly Office 365)
8.4

Likelihood to Renew

Mailchimp
9.4
Microsoft 365 (formerly Office 365)
8.2

Usability

Mailchimp
8.5
Microsoft 365 (formerly Office 365)
8.5

Reliability and Availability

Mailchimp
10.0
Microsoft 365 (formerly Office 365)

Performance

Mailchimp
10.0
Microsoft 365 (formerly Office 365)

Support Rating

Mailchimp
10.0
Microsoft 365 (formerly Office 365)
7.6

Implementation Rating

Mailchimp
8.8
Microsoft 365 (formerly Office 365)

Scalability

Mailchimp
9.3
Microsoft 365 (formerly Office 365)

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