Malwarebytes vs. Sophos Intercept X vs. Symantec Endpoint Security

Now, I gave it that rating because it's a handy tool for diagnosing issues. Quarantining them, and most of the time, it does fix the problem. Though with rootkits, it's been hit or miss, and sometimes perfectly valid software gets flagged erroneously. However, once you've run it, it tends to run continuously, consuming far too many resources and being a real pain to uninstall, sometimes even causing issues.

Incentivized

To be frank, this product is fairly expensive. So I would recommend this to companies that are mid-sized or larger to condone the cost of the purchase. It does save me a significant amount of time in my day - being able to glance at the dashboard and see if there are any outstanding issues that require my attention, as not much digging must be done to accomplish this. So for our company, with a short-staffed IT department, it's incredibly helpful to us. We also qualify for Educational pricing which brings the cost down - which helps tremendously

Incentivized

Symantec Endpoint Security is a well-rounded product that provides a significant amount of functionality and covers many of our endpoint needs without needing to resort to multiple vendors that might clash in unpredictable ways when ultimately deployed to the endpoints in our estate. The default policies are adequate and tuning these requires some time as with all similar EDR products but the product is flexible enough to allow very granular whitelisting/blacklisting which is great. Low resource requirements are also fantastic and we've not had many complaints from developers who were getting slowed down when compiling complex code with other previous solutions.

Incentivized

• Low system resources, it does not slow down the whole computer when scanning or when real-time protection is enabled
• Quick and frequent updates, usually people hate updating, but for malware/viruses, you want to be updated as possible. It takes less than 15 seconds and usually does it automatically. They usually send a few updates a day as they find more.
• Protection features actually work when visiting known bad websites. The page will be blocked and nothing will be downloaded. It may not be what the user wants, but it's what the user needs (as the user can't know every bad website)

Incentivized

• Sophos Intercept X is great at preventing malware infections and rolling back their effects. I have seen this happen hundreds of times since we installed it
• When combined with Sophos Central, you have an easy to use dashboard where you can manage all installations from a single pane of glass.
• It's easy to deploy on machines and stays updated.
• Good reporting features including alerts sent to the admin if there's ever something wrong with it.

Incentivized

• The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
• The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
• I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.

Incentivized

• One of the main things that malwarebytes is missing as a company, is phone support for its clients. All support questions has to go thru email only. This is not acceptable for issues that needs to be resolved quickly.
• There is an issue when installing the client on a machine, it has a set amount of time where the software can register with the management server. The issue with this is, with machines that are over a wide area network, slow connection speeds can cause the software not to register. When that happens, it never re attempts to register in the future.

Incentivized

• Sophos OOTB policies are very strict and they don't offer anything less strict without you creating new custom policies. I'm sure this is deliberate because the product starts you out in the safest way possible but it means that you will have lots of calls to your tech support desk when you first deploy it unless you do somewhat extensive testing beforehand.
• Sophos Intercept X is currently broken (at least the DLP component) by having secure boot turned on in the UEFI/BIOS. If any user wants to be able to write data to a USB drive or floppy from their PC (yes we still have a couple users who need to use floppies) we have to turn off secure boot on their PC, even if the DLP policy for that user/PC combination specifies that the user and PC are allowed to write to USB/floppy. This would be a very serious problem if it weren't for the fact that we have very few users who need to write files to USB. For us it's OK but I bet it would be a deal-breaker for others.
• I don't see a whole lot of evidence that Intercept X is any different than any other anti-virus, so maybe their admin alerts just don't clearly identify when they have identified a zero-day threat or maybe we just haven't had any zero-day threats.

Incentivized

• The system should have a better ability to auto repair, if an item is malfunctioning it should auto reinstall.
• The cloud platform and the server do not talk well to each other and it would be great to get the same data on both platforms, this may be due to version though.
• It seems the whitelisting on the cloud platform could use some work.

Incentivized

The last time we renewed Malwarebytes, we renewed for a 3 year renewal. That should describe the confidence we have in the product. Plus the cost savings impact year after year.

Incentivized

We have gotten a great product for the price. Easy to maintain and set up on new devices. Support is great and easy to work with and understand.

Incentivized

Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.

Incentivized

Usability-wise, it's pretty good, and it gets the job done. But once that's finished, the nags, the pop-ups, and the fact that it slows older systems down recklessly really cost it rating points. It becomes a clutter, and one of the first things we check when we receive reports that a PC is slow is whether it's running malware. Once we uninstall it, the PC is usually easily 40-50% faster. That's too much in the way of resources for something that wants to always run in the background.

Incentivized

The usability has never been a problem. Sophos Intercept X is a program you can install and let protect your company without much intervention. Apart from a few policies, Sophos will keep you protected better than most any product on the market. Sophos Intercept X works quite well when you are looking to "tighten your grip" on user's access to websites, programs, and add-ons.

The rating reflects Symantec Endpoint Security's ability to balance enterprise grade security with user-friendly workflows or advanced configurations require extra effort. For most organizations, the streamlined management and robust automation justify the high score. Management GUI is old fashined and need to be improve. Older devices may experience slowdowns during full scans without careful configuration.

Incentivized

We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it

Incentivized

The Malwarebytes customer support team is awesome! They really go above and beyond to help you with whatever issue you may experience. It is not that we need to contact their support team often, but the few times we did, we would speak to someone who knew what they were talking about and able to solve our problem. It is a comfort knowing that aside from a great product, you are getting a reliable support structure.

Incentivized

Most of the support reps are fantastic. There have been a few though that have had to be escalated via Account Manager when they haven't followed up but this is a rare instance, and often followed up by the Support Manager for APAC.

Incentivized

Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.

Incentivized

Best thing was the help pushing out via group policy and was able to get instructions for that on sophos site

Incentivized

Use a third party deployment tool and not the deployment option within the SEP Manager itself.

Incentivized

Avast and Norton's products were part of the testing for us but the cost was very high for them and the products were not light on the machine. They took up a lot of memory and slowed the computers down. Malwarebytes although may lack some feature, is a very light software.

Incentivized

Webroot Endpoint Protection is not even in the same league as Sophos Intercept-X. I have tested and compared both sides by side, run simulations and it's not even close. Plus the Sophos central management is so much better. Easier to view user activities and apply policies and remediate threats. Sophos is the clear winner between these two products.

Incentivized

Symantec Endpoint Security offers very similar features to the above products, they all do the same thing in terms of protecting your endpoints against cybersecurity threats. Installation wise the products all install from a central management system and report back to this for central reporting. Ultimately we choose Symantec as the reseller was able to offer additional incentives which made their pricing very competitive.

Incentivized

• Positive Impact: Have not had to remediate malware/virus infections since installed.
• Positive impact: As far as browsing goes, we can boldly go where no man has gone before. No, really, I am confident when I am clicking on search engine results that if something get past my trained eye, Malwarebytes will pick of the slack.

Incentivized

• Once our technical and commercial areas got certified, the ROI over the time spent, is great. Actual customers, and/or new ones with other tools, feel safe and advised, once they get in touch with us.
• When Sophos EndPoint is being compared against Web Management Tools (competitors), we have failed to deliver, nevertheless, there is a version of Sophos Central (Cloud) which achieves this requirement at 100% and more, since is Cloud Based (on AWS).
• We are grateful to be on Sophos "Radar" as a Platinum Partner, and "The Americas" valued partner, we have seen our business grow, thanks to this kind of technology, throughout the years.

Incentivized

• The ROI from deploying this has led to fewer security issues which reduces costs.
• Keeping track of security issues and how the were remedied is easier.
• Deskside support can work with end users easily if something is triggered and this allows us to not have to overstaff.

Incentivized