Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mitel MiCollab
Score 6.2 out of 10
N/A
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A
Webex Meetings
Score 8.3 out of 10
N/A
Webex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.
$11.95
per month
Pricing
Mitel MiCollabWebex Meetings
Editions & Modules
No answers on this topic
Webex Free
$0.00
user/month
Webex Meet
$14.50
user/month
Webex Suite: Meet + Call Plan
$25.00
user/month
Enterprise
Contact Sales
Offerings
Pricing Offerings
Mitel MiCollabWebex Meetings
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsWebex Meetings are available at no cost to users. They are included in the Webex Suite, starting at $11.95 per user/per month for Enterprise Agreements.
More Pricing Information
Community Pulse
Mitel MiCollabWebex Meetings
Considered Both Products
Mitel MiCollab
Chose Mitel MiCollab
I believe that most of my colleages prefer Webex. That could just be that people like that with which they are familiar. But, I can't really say. Webex did seem to be easier to use from my perspective.
Webex Meetings

No answer on this topic

Top Pros
Top Cons
Features
Mitel MiCollabWebex Meetings
Project Management
Comparison of Project Management features of Product A and Product B
Mitel MiCollab
8.8
12 Ratings
11% above category average
Webex Meetings
-
Ratings
Task Management10.06 Ratings00 Ratings
Gantt Charts9.02 Ratings00 Ratings
Scheduling9.08 Ratings00 Ratings
Workflow Automation10.04 Ratings00 Ratings
Mobile Access6.811 Ratings00 Ratings
Search8.98 Ratings00 Ratings
Visual planning tools8.05 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Mitel MiCollab
8.1
13 Ratings
1% above category average
Webex Meetings
-
Ratings
Chat8.012 Ratings00 Ratings
Notifications8.812 Ratings00 Ratings
Discussions7.07 Ratings00 Ratings
Surveys8.02 Ratings00 Ratings
Internal knowledgebase9.06 Ratings00 Ratings
Integrates with GoToMeeting7.84 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.04 Ratings00 Ratings
Integrates with Outlook8.06 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Mitel MiCollab
7.9
9 Ratings
2% below category average
Webex Meetings
-
Ratings
Video files7.05 Ratings00 Ratings
Audio files9.07 Ratings00 Ratings
Document collaboration4.75 Ratings00 Ratings
Access control9.08 Ratings00 Ratings
Advanced security features9.07 Ratings00 Ratings
Integrates with Google Drive8.01 Ratings00 Ratings
Device sync9.07 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Mitel MiCollab
-
Ratings
Webex Meetings
8.0
778 Ratings
1% below category average
High quality audio00 Ratings8.6772 Ratings
High quality video00 Ratings8.5765 Ratings
Low bandwidth requirements00 Ratings7.1736 Ratings
Mobile support00 Ratings8.0701 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Mitel MiCollab
-
Ratings
Webex Meetings
8.2
768 Ratings
3% above category average
Desktop sharing00 Ratings8.7766 Ratings
Whiteboards00 Ratings7.7667 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Mitel MiCollab
-
Ratings
Webex Meetings
8.2
777 Ratings
0% below category average
Calendar integration00 Ratings8.2735 Ratings
Meeting initiation00 Ratings8.3763 Ratings
Integrates with social media00 Ratings7.6312 Ratings
Record meetings / events00 Ratings8.6726 Ratings
Slideshows00 Ratings8.4658 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Mitel MiCollab
-
Ratings
Webex Meetings
8.4
736 Ratings
0% below category average
Live chat00 Ratings8.7714 Ratings
Audience polling00 Ratings8.2634 Ratings
Q&A00 Ratings8.4641 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Mitel MiCollab
-
Ratings
Webex Meetings
8.4
729 Ratings
1% above category average
User authentication00 Ratings8.3679 Ratings
Participant roles & permissions00 Ratings8.5710 Ratings
Confidential attendee list00 Ratings8.4423 Ratings
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User Ratings
Mitel MiCollabWebex Meetings
Likelihood to Recommend
8.0
(13 ratings)
8.6
(789 ratings)
Likelihood to Renew
-
(0 ratings)
9.9
(46 ratings)
Usability
9.0
(1 ratings)
8.4
(103 ratings)
Availability
-
(0 ratings)
9.1
(448 ratings)
Performance
-
(0 ratings)
8.7
(423 ratings)
Support Rating
6.4
(3 ratings)
7.8
(108 ratings)
In-Person Training
-
(0 ratings)
8.2
(3 ratings)
Online Training
-
(0 ratings)
5.5
(3 ratings)
Implementation Rating
-
(0 ratings)
7.0
(14 ratings)
Configurability
-
(0 ratings)
9.1
(7 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(10 ratings)
Ease of integration
-
(0 ratings)
9.0
(5 ratings)
Product Scalability
-
(0 ratings)
9.1
(419 ratings)
Professional Services
-
(0 ratings)
8.9
(9 ratings)
Vendor post-sale
-
(0 ratings)
8.4
(7 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(8 ratings)
User Testimonials
Mitel MiCollabWebex Meetings
Likelihood to Recommend
Mitel Networks Corporation
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
Read full review
Cisco
Good examples: - Conducting trainings and courses - Planning meetings and inviting colleagues to attend - Presenting topics to a large group of people - Speech reproduction is very good - assigning rights and copresentor Not so good: - Interaction with other applications - Mute microphones when using multiple clients - Video call quality - Tracking history, private settings
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Pros
Mitel Networks Corporation
  • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
  • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
  • The customer support for the product is first-rate. They are always present and helpful when needed.
Read full review
Cisco
  • We have a global and diverse team with different devices and operating systems. Webex works smoothly on all of them and everyone can collaborate in real-time saving a lot of time and effort, making meetings much more productive.
  • We can easily capture discussion points and decisions for future reference, without the need for manual note-taking. It helps us in smaller group discussions and brainstorming sessions within the main meeting itself.
  • I can even tailor the layout to suit the meeting's purpose and agenda. Webex is intuitive and easy to navigate, even for non-technical users, joining and scheduling meetings is a smooth process.
Read full review
Cons
Mitel Networks Corporation
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Read full review
Cisco
  • While sharing the content of browsers like Chrome or Firefox it becomes difficult to toggle from one tab to another due to menu dropdown from the top.
  • Sometimes while joining a meeting it asks you to download the app again even if it's downloaded.
  • Limited scheduling option through mobile WebEx app
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Likelihood to Renew
Mitel Networks Corporation
No answers on this topic
Cisco
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
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Usability
Mitel Networks Corporation
It's very easy to use and setup for everyone who is tech savvy or not!
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Cisco
Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
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Reliability and Availability
Mitel Networks Corporation
No answers on this topic
Cisco
So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
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Performance
Mitel Networks Corporation
No answers on this topic
Cisco
We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
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Support Rating
Mitel Networks Corporation
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
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Cisco
I gave this rating for overall support on Webex meetings because if something goes wrong we have the best support here and rarely need to go to help.webex.com. Multiple people have been appropriately trained so finding the answers to any issues we occur is very simple here at work.
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In-Person Training
Mitel Networks Corporation
No answers on this topic
Cisco
It was straight to the point and very informative. effective training often includes clear explanations, hands-on practice opportunities, time for questions and answers, real-world examples, and follow-up support. If you're trying to assess the quality of a specific training session, you might consider these factors. For organizations looking to assess the quality of their in-person training, it's best to solicit feedback directly from the participants. This can be done through anonymous surveys or feedback sessions, enabling the organization to gather firsthand information and improve future training sessions accordingly.
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Online Training
Mitel Networks Corporation
No answers on this topic
Cisco
We mostly use training from Cisco's online training programs which is very informative and can be easily incorporated into our daily schedules without disrupting our normal working activities. There are many online training materials are available on cisco's website as well as other third-party training companies may also provide additional training.
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Implementation Rating
Mitel Networks Corporation
No answers on this topic
Cisco
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
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Alternatives Considered
Mitel Networks Corporation
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
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Cisco
Meetings is the way to go! It blends in with our organization's workflow seamlessly. Teams is great but really suffers in the collaboration department from our personal experience. Webex Meetings is much more fleshed out. The features it has are much more convenient and easier to use. There was a bit of a learning curve, but once you are over that speedbump you are able to get much more use out of Webex Meetings.
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Contract Terms and Pricing Model
Mitel Networks Corporation
No answers on this topic
Cisco
We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
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Scalability
Mitel Networks Corporation
No answers on this topic
Cisco
I can speak to multiple departments at my organization using Webex Meetings. It has been, and continues to be, our longest online meeting software. It has been deployed across the organization and each department uses it. As I have mentioned, our monthly all-organization Town Halls are hosted on Webex. We have also used it to broadcast a panel-based speaker event.
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Professional Services
Mitel Networks Corporation
No answers on this topic
Cisco
It is a user friendly application. We have had no adoption problems within the company.
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Return on Investment
Mitel Networks Corporation
  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
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Cisco
  • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
  • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
  • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
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ScreenShots