What users are saying about
41 Ratings
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Top Rated
2026 Ratings
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Webex Meetings

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Top Rated
2026 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Project Management

    6.6

    Mitel MiCollab

    66%

    Webex Meetings

    Feature Set Not Supported
    N/A
    Mitel MiCollab ranks higher in 7/7 features

    Task Management

    8.2
    82%
    5 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Scheduling

    7.7
    77%
    7 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.5
    65%
    3 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.8
    68%
    11 Ratings
    N/A
    0 Ratings

    Search

    5.2
    52%
    7 Ratings
    N/A
    0 Ratings

    Visual planning tools

    4.0
    40%
    4 Ratings
    N/A
    0 Ratings

    Communication

    6.9

    Mitel MiCollab

    69%

    Webex Meetings

    Feature Set Not Supported
    N/A
    Mitel MiCollab ranks higher in 8/8 features

    Chat

    8.0
    80%
    12 Ratings
    N/A
    0 Ratings

    Notifications

    7.8
    78%
    11 Ratings
    N/A
    0 Ratings

    Discussions

    7.2
    72%
    7 Ratings
    N/A
    0 Ratings

    Surveys

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Internal knowledgebase

    8.2
    82%
    5 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    5.0
    50%
    4 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    1.0
    10%
    3 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.1

    Mitel MiCollab

    61%

    Webex Meetings

    Feature Set Not Supported
    N/A
    Mitel MiCollab ranks higher in 7/7 features

    Video files

    2.0
    20%
    4 Ratings
    N/A
    0 Ratings

    Audio files

    5.5
    55%
    6 Ratings
    N/A
    0 Ratings

    Document collaboration

    5.2
    52%
    5 Ratings
    N/A
    0 Ratings

    Access control

    7.4
    74%
    7 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.0
    70%
    6 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Device sync

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Mitel MiCollab

    Feature Set Not Supported
    N/A
    8.3

    Webex Meetings

    83%
    Webex Meetings ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.8
    88%
    656 Ratings

    High quality video

    N/A
    0 Ratings
    8.7
    87%
    648 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.5
    75%
    624 Ratings

    Mobile support

    N/A
    0 Ratings
    8.3
    83%
    591 Ratings

    Screen Sharing

    Mitel MiCollab

    Feature Set Not Supported
    N/A
    8.6

    Webex Meetings

    86%
    Webex Meetings ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.9
    89%
    648 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.4
    84%
    561 Ratings

    Online Meetings / Events

    Mitel MiCollab

    Feature Set Not Supported
    N/A
    8.5

    Webex Meetings

    85%
    Webex Meetings ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.5
    85%
    621 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.7
    87%
    650 Ratings

    Integrates with social media

    N/A
    0 Ratings
    8.0
    80%
    234 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.7
    87%
    620 Ratings

    Slideshows

    N/A
    0 Ratings
    8.7
    87%
    565 Ratings

    Online Events Collaboration

    Mitel MiCollab

    Feature Set Not Supported
    N/A
    8.5

    Webex Meetings

    85%
    Webex Meetings ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.6
    86%
    613 Ratings

    Audience polling

    N/A
    0 Ratings
    8.5
    85%
    542 Ratings

    Q&A

    N/A
    0 Ratings
    8.5
    85%
    541 Ratings

    Online Events Security

    Mitel MiCollab

    Feature Set Not Supported
    N/A
    8.7

    Webex Meetings

    87%
    Webex Meetings ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.8
    88%
    581 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.7
    87%
    606 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.6
    86%
    320 Ratings

    Attribute Ratings

    • Webex Meetings is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.9

    Mitel MiCollab

    69%
    12 Ratings
    8.6

    Webex Meetings

    86%
    663 Ratings

    Likelihood to Renew

    Mitel MiCollab

    N/A
    0 Ratings
    7.5

    Webex Meetings

    75%
    40 Ratings

    Usability

    Mitel MiCollab

    N/A
    0 Ratings
    8.7

    Webex Meetings

    87%
    99 Ratings

    Availability

    Mitel MiCollab

    N/A
    0 Ratings
    9.0

    Webex Meetings

    90%
    430 Ratings

    Performance

    Mitel MiCollab

    N/A
    0 Ratings
    8.6

    Webex Meetings

    86%
    407 Ratings

    Support Rating

    6.4

    Mitel MiCollab

    64%
    6 Ratings
    8.1

    Webex Meetings

    81%
    150 Ratings

    In-Person Training

    Mitel MiCollab

    N/A
    0 Ratings
    7.9

    Webex Meetings

    79%
    2 Ratings

    Online Training

    Mitel MiCollab

    N/A
    0 Ratings
    7.8

    Webex Meetings

    78%
    2 Ratings

    Implementation Rating

    Mitel MiCollab

    N/A
    0 Ratings
    9.3

    Webex Meetings

    93%
    18 Ratings

    Contract Terms and Pricing Model

    Mitel MiCollab

    N/A
    0 Ratings
    7.7

    Webex Meetings

    77%
    11 Ratings

    Product Scalability

    Mitel MiCollab

    N/A
    0 Ratings
    8.9

    Webex Meetings

    89%
    402 Ratings

    Professional Services

    Mitel MiCollab

    N/A
    0 Ratings
    9.0

    Webex Meetings

    90%
    9 Ratings

    Likelihood to Recommend

    Mitel MiCollab

    MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
    Anonymous | TrustRadius Reviewer

    Webex Meetings

    I have used multiple applications when it comes to connecting with or communicating on the daily transaction but WebEx has been consistent in terms of simplicity and the same time delivering the quality of consistency while being on meeting and even if a large audience is invited for webinars and discussion the quality drop or issues in terms of product usability I have personally never seen it so I think overall it's a great product and well suited for your daily communication and engagement needs full stop it is less suited when you want to do a kind of a webcast because after certain threshold I am not sure this is the right platform which would like to go with in terms of broadcasting.
    Resham Chugh | TrustRadius Reviewer

    Pros

    Mitel MiCollab

    • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
    • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
    • The customer support for the product is first-rate. They are always present and helpful when needed.
    Anonymous | TrustRadius Reviewer

    Webex Meetings

    • Video Conference Meetings: In every industry from HR department to IT Department, everyone has there meetings, Webex just solve the issue of conference room blocking.
    • Events: Now we dont have to seat at conference hall & listen the events. We can do this while seating at home
    • Polls: Now we can record our views or make our voting count. Webex polls simply solve this issue with digital polling
    Radhika Chavan | TrustRadius Reviewer

    Cons

    Mitel MiCollab

    • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
    • Has chat feature to tag someone when they are on the phone, or you just don't want to call
    • App for smartphone allows for desk phone to cell phone collaboration
    Nathan Venno | TrustRadius Reviewer

    Webex Meetings

    • At times, the meeting audio/video can get glitchy if there are a lot of attendees online and using bandwidth.
    • Sometimes, it is hard for my prospects to join the meeting without downloading software or can't get the audio to work for some reason.
    • Hard to navigate attendees while presenting yourself.
    Nick Melosky | TrustRadius Reviewer

    Pricing Details

    Mitel MiCollab

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Mitel MiCollab Editions & Modules

    Additional Pricing Details

    Webex Meetings

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $12 per month

    Webex Meetings Editions & Modules

    Edition
    Basic$0.001
    Meet + Call Plan$25.001
    Meet Plan$13.501
    EnterpriseContact Sales
    Call Plan$17.003
    1. user/month
    2. none
    3. user/month
    Additional Pricing Details
    Pricing available by monthly or annual subscription, with discounts available for annual commitments.

    Likelihood to Renew

    Mitel MiCollab

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 7.5
    Based on 40 answers
    Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
    Jess Messenger | TrustRadius Reviewer

    Usability

    Mitel MiCollab

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 8.7
    Based on 99 answers
    Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
    Lance Herbst .ılı.ılı | TrustRadius Reviewer

    Reliability and Availability

    Mitel MiCollab

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 9.0
    Based on 430 answers
    Available all time, I didn't face any downtime with Webex Meetings. I use Webex from my Andriod phone or windows PC all-time experience is very good. Also, I usually use wifi or 4g and the connection is stable and the audio & video are very clear. Webex Meetings deployment is distributed among many data centers around the world. No chance to be down.
    Remon Adel | TrustRadius Reviewer

    Performance

    Mitel MiCollab

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 8.6
    Based on 407 answers
    I can't speak of integration with many software. The only integration I have is with Microsoft Outlook and the integration has been error-free for me. I do think Webex usually loads quite quickly. The only issue we had once was for an international employee who was based in a very low bandwidth environment and it took her 5-10 minutes for the meeting to start. But that issue was only for her and nobody else in the meeting experienced that. However, I have noticed that Zoom has a faster startup time than Webex. Webex, though, is usually faster to load than Microsoft Teams.
    Talha Shahzad | TrustRadius Reviewer

    Support Rating

    Mitel MiCollab

    Mitel MiCollab 6.4
    Based on 6 answers
    Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
    Anonymous | TrustRadius Reviewer

    Webex Meetings

    Webex Meetings 8.1
    Based on 150 answers
    The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
    Aziz Khambati | TrustRadius Reviewer

    Implementation Rating

    Mitel MiCollab

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 9.3
    Based on 18 answers
    That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
    Chris Carpenter | TrustRadius Reviewer

    Alternatives Considered

    Mitel MiCollab

    MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
    Anonymous | TrustRadius Reviewer

    Webex Meetings

    We use Microsoft Teams as our staple platform in the workplace but most of our team prefer Webex Meetings. This is due to its flexibility and stability. We have also used Zoom to bring in remote presenters for lectures and events but many staff are still cautious of using Zoom due to previous security downfalls. WebEx Meetings has a good name with most people we talk to and most users find it easy to adapt to and use.
    lewis brown | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Mitel MiCollab

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 7.7
    Based on 11 answers
    Pricing structures are available with multiple options- 1. From Website directly. (Not recommended due to absence of partner support). 2. From Cisco Partner. (Highly recommended they help in setup as well as after-service support to a particular extent that again depends from partner to partner). Small Tip- Free Fell to negotiate with the partner. They can and they will. 3. Cisco through partners for the larger organizations provides Active Use plans. Where they give you as many licenses you want but charge you as per the usage.
    Aziz Khambati | TrustRadius Reviewer

    Scalability

    Mitel MiCollab

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 8.9
    Based on 402 answers
    Setting this product in any department is easy since it has the most flexible setup process. The networking path is easy to maintain and monitor since the infrastructure is not complicated. New members who start using this product familiarize themselves within the shortest time possible. Marketing using this product has a great impact on influencing customers and interacting with them.
    Ganbare Yaki | TrustRadius Reviewer

    Professional Services

    Mitel MiCollab

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 9.0
    Based on 9 answers
    We did not take advantage of Webex Meetings' professional services.
    Michael Craven | TrustRadius Reviewer

    Return on Investment

    Mitel MiCollab

    • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
    Anonymous | TrustRadius Reviewer

    Webex Meetings

    • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
    • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
    • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
    Daniel Meyer | TrustRadius Reviewer

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