Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mitel MiCollab
Score 4.4 out of 10
N/A
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A
Webex Meetings
Score 8.5 out of 10
N/A
Webex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.
$14.50
per month per user
Pricing
Mitel MiCollabWebex Meetings
Editions & Modules
No answers on this topic
Webex Meet
$14.50
per month per user
Webex Suite: Meet + Call
$25
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
Mitel MiCollabWebex Meetings
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
Mitel MiCollabWebex Meetings
Considered Both Products
Mitel MiCollab
Chose Mitel MiCollab
I believe that most of my colleages prefer Webex. That could just be that people like that with which they are familiar. But, I can't really say. Webex did seem to be easier to use from my perspective.
Webex Meetings

No answer on this topic

Features
Mitel MiCollabWebex Meetings
Project Management
Comparison of Project Management features of Product A and Product B
Mitel MiCollab
5.5
14 Ratings
33% below category average
Webex Meetings
-
Ratings
Task Management6.08 Ratings00 Ratings
Gantt Charts6.03 Ratings00 Ratings
Scheduling6.09 Ratings00 Ratings
Workflow Automation4.06 Ratings00 Ratings
Mobile Access7.513 Ratings00 Ratings
Search4.010 Ratings00 Ratings
Visual planning tools5.06 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Mitel MiCollab
6.4
15 Ratings
21% below category average
Webex Meetings
-
Ratings
Chat6.514 Ratings00 Ratings
Notifications7.014 Ratings00 Ratings
Discussions6.08 Ratings00 Ratings
Surveys4.03 Ratings00 Ratings
Internal knowledgebase3.58 Ratings00 Ratings
Integrates with GoToMeeting7.84 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.04 Ratings00 Ratings
Integrates with Outlook8.06 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Mitel MiCollab
6.3
11 Ratings
22% below category average
Webex Meetings
-
Ratings
Versioning5.01 Ratings00 Ratings
Video files8.06 Ratings00 Ratings
Audio files8.09 Ratings00 Ratings
Document collaboration7.06 Ratings00 Ratings
Access control3.510 Ratings00 Ratings
Advanced security features4.09 Ratings00 Ratings
Integrates with Google Drive8.01 Ratings00 Ratings
Device sync6.59 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Mitel MiCollab
-
Ratings
Webex Meetings
8.2
817 Ratings
4% above category average
High quality audio00 Ratings8.6811 Ratings
High quality video00 Ratings8.7803 Ratings
Low bandwidth requirements00 Ratings7.8772 Ratings
Mobile support00 Ratings7.9737 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Mitel MiCollab
-
Ratings
Webex Meetings
8.4
803 Ratings
7% above category average
Desktop sharing00 Ratings8.8800 Ratings
Whiteboards00 Ratings8.0698 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Mitel MiCollab
-
Ratings
Webex Meetings
8.5
811 Ratings
4% above category average
Calendar integration00 Ratings8.6770 Ratings
Meeting initiation00 Ratings8.7797 Ratings
Integrates with social media00 Ratings8.0331 Ratings
Record meetings / events00 Ratings8.8756 Ratings
Slideshows00 Ratings8.7688 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Mitel MiCollab
-
Ratings
Webex Meetings
8.6
768 Ratings
6% above category average
Live chat00 Ratings8.7746 Ratings
Audience polling00 Ratings8.6662 Ratings
Q&A00 Ratings8.5669 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Mitel MiCollab
-
Ratings
Webex Meetings
8.7
762 Ratings
8% above category average
User authentication00 Ratings8.6715 Ratings
Participant roles & permissions00 Ratings8.8742 Ratings
Confidential attendee list00 Ratings8.7451 Ratings
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Mitel MiCollabWebex Meetings
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Troop Messenger
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JioMeet
JioMeet
Score 9.8 out of 10
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HCL Connections
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Score 9.0 out of 10
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Score 8.4 out of 10
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User Ratings
Mitel MiCollabWebex Meetings
Likelihood to Recommend
4.5
(15 ratings)
8.4
(829 ratings)
Likelihood to Renew
-
(0 ratings)
7.4
(55 ratings)
Usability
5.5
(3 ratings)
6.9
(110 ratings)
Availability
-
(0 ratings)
6.7
(443 ratings)
Performance
-
(0 ratings)
9.4
(418 ratings)
Support Rating
6.4
(3 ratings)
9.5
(113 ratings)
In-Person Training
-
(0 ratings)
8.8
(6 ratings)
Online Training
-
(0 ratings)
8.4
(6 ratings)
Implementation Rating
-
(0 ratings)
9.2
(19 ratings)
Configurability
-
(0 ratings)
9.0
(12 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(10 ratings)
Ease of integration
-
(0 ratings)
9.7
(8 ratings)
Product Scalability
-
(0 ratings)
9.9
(414 ratings)
Professional Services
-
(0 ratings)
8.9
(9 ratings)
Vendor post-sale
-
(0 ratings)
9.5
(10 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(11 ratings)
User Testimonials
Mitel MiCollabWebex Meetings
Likelihood to Recommend
Mitel Networks Corporation
If you're in an area that has highly trained technicians to support the Mitel MiCollab product - I think your experience will likely be much better than ours. In my opinion, Frontier (and Integra before them) were the worst, and we do not look back on that experience with much happiness.
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Cisco
The first reason is the ease of use and availability, which makes WebEx work for all. The quality of audio and video is adorable. As a business development associate, I must make an impression on the other side, and WebEx helps me make first impressions. A few features are complex for new users but can be resolved.
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Pros
Mitel Networks Corporation
  • Easy to use interface for non technical users.
  • Lots of options to setup for end users.
  • Headsets are comfortable and better than old handsets with desk phones. MiCollab allows users more comfortable phone calls.
  • Call quality is great.
  • Chat feature is great.
Read full review
Cisco
  • Anywhere at anytime virtual meetings and conferences.
  • Secure collaboration end-to-end.
  • Webex Assistant, I like this feature every much.
  • Customizable layouts as needs arise.
  • Great User Interface (UI).
  • Historical capture of meetings.
  • The shape and gesture recognition features using AI.
  • Note-taking.
  • Close Captioning in various languages.
Read full review
Cons
Mitel Networks Corporation
  • The setup for the twinning feature was a bit confusing and took me a while to successfully complete the task.
  • The UX, particularly on an older iPhone could be improved.
  • Overall, the product is rather sound, and I am pleased with my experience using it.
Read full review
Cisco
  • Only a few options are there for non-verbal feedback like hand raising or emoji reactions. They should work on it as expressing understanding or agreement would help collaborate with the cross-functional teams.
  • More options for creating custom workflows and integrations with internal tools would be helpful and the whiteboard also looks basic compared to other similar tools. I think, adding features like sticky notes and freehand drawing would be a great boost.
  • The mobile app is functional but I find it less intuitive and feature-rich compared to the desktop version. Should have parity in features and a more user-friendly interface will become more helpful for mobile users like me who sometimes conduct or attend meetings on the go.
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Likelihood to Renew
Mitel Networks Corporation
No answers on this topic
Cisco
Because Webex Meetings is known for its consistent performance, with high quality audio and video that works well even in low bandwidth situations. This makes it a dependable tool for both small and large meetings without worrying about technical glitches. Also, the platform is easy to navigate, both for meeting hosts and participants. Features like screen sharing, chat, and breakout rooms are intuitive
Read full review
Usability
Mitel Networks Corporation
It is easy to you for existig Mitel UC users, who are familiar with the Mitel way of things, but for green field enterprises, might be a ramp up period which in most cases would not be worth it as its competitor TEAMS is much easier and intuity to use.
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Cisco
Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
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Reliability and Availability
Mitel Networks Corporation
No answers on this topic
Cisco
So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
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Performance
Mitel Networks Corporation
No answers on this topic
Cisco
We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
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Support Rating
Mitel Networks Corporation
Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.
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Cisco
The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
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In-Person Training
Mitel Networks Corporation
No answers on this topic
Cisco
It was straight to the point and very informative. effective training often includes clear explanations, hands-on practice opportunities, time for questions and answers, real-world examples, and follow-up support. If you're trying to assess the quality of a specific training session, you might consider these factors. For organizations looking to assess the quality of their in-person training, it's best to solicit feedback directly from the participants. This can be done through anonymous surveys or feedback sessions, enabling the organization to gather firsthand information and improve future training sessions accordingly.
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Online Training
Mitel Networks Corporation
No answers on this topic
Cisco
It was very interactive and well explained. The trainor is very much knowledgeable of the product. He was able to answer all of our inquiries in a timely and professional manner. There were lots of exercises done during the duration of the training to ensure that we have a better view on what to expect from the product.
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Implementation Rating
Mitel Networks Corporation
No answers on this topic
Cisco
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
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Alternatives Considered
Mitel Networks Corporation
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
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Cisco
The ability to transfer multimedia files directly into the platform and a very robust free plan helped me make the decision to try out Webex Meetings. Easy to set up in a company environment and accessible once the learning curve and sign up process are complete. In-platform web navigating is also a nice feature when onboarding new staff or doing market research.
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Contract Terms and Pricing Model
Mitel Networks Corporation
No answers on this topic
Cisco
We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
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Scalability
Mitel Networks Corporation
No answers on this topic
Cisco
I work for a Fortune 500 company with many employees so I can testify to its usability for large corporations. In addition, I use the software within my small team of sales reps so it is always usable on a small scale as well. In my eyes, this tool is scalable for businesses of all sizes without any hiccups or issues.
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Professional Services
Mitel Networks Corporation
No answers on this topic
Cisco
It is a user friendly application. We have had no adoption problems within the company.
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Return on Investment
Mitel Networks Corporation
  • This product was competitively priced when originally purchased. We will need to evaluate whether to replace it when it approaches the end of life or simply upgrade it.
  • Users typically only use the phone system because the collaboration tools have been superseded in functionality by other tools.
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Cisco
  • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
  • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
  • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
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ScreenShots