What users are saying about
83 Ratings
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Top Rated
2270 Ratings
83 Ratings
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Score 7.8 out of 100

TeamViewer

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Top Rated
2270 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Remote Administration

    N-able RMM

    Feature Set Not Supported
    N/A
    8.2

    TeamViewer

    82%
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.0
    90%
    297 Ratings

    File transfer

    N/A
    0 Ratings
    8.2
    82%
    280 Ratings

    Instant message

    N/A
    0 Ratings
    7.8
    78%
    258 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    7.9
    79%
    77 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    7.1
    71%
    194 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.0
    90%
    291 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    8.1
    81%
    237 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.3
    83%
    249 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.6
    86%
    80 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    7.8
    78%
    186 Ratings

    Session record

    N/A
    0 Ratings
    8.0
    80%
    183 Ratings

    Annotations

    N/A
    0 Ratings
    7.7
    77%
    90 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.5
    85%
    111 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.4
    84%
    229 Ratings

    Attribute Ratings

    • N-able RMM is rated higher in 1 area: Usability
    • TeamViewer is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.5

    N-able RMM

    65%
    28 Ratings
    8.2

    TeamViewer

    82%
    340 Ratings

    Likelihood to Renew

    N-able RMM

    N/A
    0 Ratings
    9.0

    TeamViewer

    90%
    60 Ratings

    Usability

    9.4

    N-able RMM

    94%
    2 Ratings
    9.1

    TeamViewer

    91%
    58 Ratings

    Availability

    N-able RMM

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    6 Ratings

    Performance

    N-able RMM

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    6 Ratings

    Support Rating

    7.2

    N-able RMM

    72%
    2 Ratings
    8.3

    TeamViewer

    83%
    70 Ratings

    In-Person Training

    N-able RMM

    N/A
    0 Ratings
    5.0

    TeamViewer

    50%
    1 Rating

    Online Training

    N-able RMM

    N/A
    0 Ratings
    6.0

    TeamViewer

    60%
    3 Ratings

    Implementation Rating

    N-able RMM

    N/A
    0 Ratings
    10.0

    TeamViewer

    100%
    14 Ratings

    Configurability

    N-able RMM

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    3 Ratings

    Ease of integration

    N-able RMM

    N/A
    0 Ratings
    7.2

    TeamViewer

    72%
    3 Ratings

    Product Scalability

    N-able RMM

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    4 Ratings

    Vendor post-sale

    N-able RMM

    N/A
    0 Ratings
    6.3

    TeamViewer

    63%
    4 Ratings

    Vendor pre-sale

    N-able RMM

    N/A
    0 Ratings
    7.8

    TeamViewer

    78%
    4 Ratings

    Likelihood to Recommend

    N-able

    SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
    Read full review

    TeamViewer

    I would definitely recommend TeamViewer to my colleagues as it's a kind of tool that I have been using for decades and it always does the job well. The added options are a cherry on top. Group voice and screen sharing and control is not supported. So definitely it doesn't work in this case.
    Read full review

    Pros

    N-able

    • It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
    • SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
    • Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
    Read full review

    TeamViewer

    • Un-attended Remote Access control
    • Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights
    • Push Windows and Third-Party updates (depends on the version that you buy)
    • Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy)
    Read full review

    Cons

    N-able

    • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
    • Load times in certain menus, regardless of server specs.
    • Integration with 3rd party applications.
    • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
    Read full review

    TeamViewer

    • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
    • TeamViewer is slow to make the initial connection.
    • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
    Read full review

    Pricing Details

    N-able RMM

    Starting Price

    Editions & Modules

    N-able RMM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      TeamViewer

      Starting Price

      $6.95 per month (billed annually)

      Editions & Modules

      TeamViewer editions and modules pricing
      EditionModules
      Business$34.901
      Premium$102.902
      Corporate$206.903
      Remote Access$6.954

      Footnotes

      1. per month (billed annually) 1 Licensed User
      2. per month (billed annually) 15 Licensed Users
      3. per month (billed annually) 30 Licensed Users
      4. per month (billed annually) 1 Licensed User

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      N-able

      No answers on this topic

      TeamViewer

      TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
      Read full review

      Usability

      N-able

      The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
      Read full review

      TeamViewer

      Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
      Read full review

      Reliability and Availability

      N-able

      No answers on this topic

      TeamViewer

      No single outage till now.
      Read full review

      Performance

      N-able

      No answers on this topic

      TeamViewer

      Steady connection and easy quick connect and disconnect
      Read full review

      Support Rating

      N-able

      The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
      Read full review

      TeamViewer

      I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
      Read full review

      Online Training

      N-able

      No answers on this topic

      TeamViewer

      I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
      Read full review

      Implementation Rating

      N-able

      No answers on this topic

      TeamViewer

      Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
      Read full review

      Alternatives Considered

      N-able

      SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
      Read full review

      TeamViewer

      TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
      Read full review

      Scalability

      N-able

      No answers on this topic

      TeamViewer

      I've rarely had problems with the product.
      Read full review

      Return on Investment

      N-able

      • The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
      • Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
      • The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
      Read full review

      TeamViewer

      • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
      • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
      • It is also recommended for system administrators who cover several offices with a small number.
      Read full review

      Screenshots

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