What users are saying about
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Top Rated
2278 Ratings
33 Ratings
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Score 8.9 out of 100

TeamViewer

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Top Rated
2278 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

  • TeamViewer ranks higher in 1 feature set: Remote Administration

Remote Administration

7.9

N-able Take Control

79%
8.2

TeamViewer

82%
N-able Take Control ranks higher in 7/14 features

Screen sharing

8.7
87%
8 Ratings
9.0
90%
298 Ratings

File transfer

6.9
69%
9 Ratings
8.2
82%
281 Ratings

Instant message

8.4
84%
8 Ratings
7.8
78%
259 Ratings

Secure remote access with Smart Card authentication

8.2
82%
1 Rating
7.9
79%
77 Ratings

Access to sleeping/powered-off computers

6.2
62%
3 Ratings
7.2
72%
195 Ratings

Over-the-Internet remote session

8.0
80%
9 Ratings
9.0
90%
292 Ratings

Initiate remote control from mobile

5.5
55%
6 Ratings
8.1
81%
238 Ratings

Remote management of servers & workstations

8.5
85%
8 Ratings
8.4
84%
250 Ratings

Remote Active Directory® management

8.5
85%
4 Ratings
8.6
86%
80 Ratings

Centralized management dashboard

9.1
91%
7 Ratings
7.8
78%
186 Ratings

Session record

8.7
87%
5 Ratings
7.9
79%
184 Ratings

Annotations

8.6
86%
4 Ratings
7.7
77%
90 Ratings

Monitoring and Alerts

8.5
85%
7 Ratings
8.4
84%
112 Ratings

Multi-platform remote control

6.5
65%
8 Ratings
8.4
84%
230 Ratings

Attribute Ratings

  • TeamViewer is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.9

N-able Take Control

79%
9 Ratings
8.1

TeamViewer

81%
341 Ratings

Likelihood to Renew

N-able Take Control

N/A
0 Ratings
9.0

TeamViewer

90%
60 Ratings

Usability

N-able Take Control

N/A
0 Ratings
9.1

TeamViewer

91%
58 Ratings

Availability

N-able Take Control

N/A
0 Ratings
9.6

TeamViewer

96%
6 Ratings

Performance

N-able Take Control

N/A
0 Ratings
9.6

TeamViewer

96%
6 Ratings

Support Rating

N-able Take Control

N/A
0 Ratings
8.3

TeamViewer

83%
70 Ratings

In-Person Training

N-able Take Control

N/A
0 Ratings
5.0

TeamViewer

50%
1 Rating

Online Training

N-able Take Control

N/A
0 Ratings
6.0

TeamViewer

60%
3 Ratings

Implementation Rating

N-able Take Control

N/A
0 Ratings
10.0

TeamViewer

100%
14 Ratings

Configurability

N-able Take Control

N/A
0 Ratings
9.6

TeamViewer

96%
3 Ratings

Ease of integration

N-able Take Control

N/A
0 Ratings
7.2

TeamViewer

72%
3 Ratings

Product Scalability

N-able Take Control

N/A
0 Ratings
9.6

TeamViewer

96%
4 Ratings

Vendor post-sale

N-able Take Control

N/A
0 Ratings
6.3

TeamViewer

63%
4 Ratings

Vendor pre-sale

N-able Take Control

N/A
0 Ratings
7.8

TeamViewer

78%
4 Ratings

Likelihood to Recommend

N-able

In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.
Read full review

TeamViewer

I would definitely recommend TeamViewer to my colleagues as it's a kind of tool that I have been using for decades and it always does the job well. The added options are a cherry on top. Group voice and screen sharing and control is not supported. So definitely it doesn't work in this case.
Read full review

Pros

N-able

  • Easy to use remote support.
  • Easily and securely access sensitive systems.
  • Easily set-up our end users with the ability to remote access to their own desktops as needed.
Read full review

TeamViewer

  • Un-attended Remote Access control
  • Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights
  • Push Windows and Third-Party updates (depends on the version that you buy)
  • Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy)
Read full review

Cons

N-able

  • Copy and paste functions from the host to a remote desktop is cumbersome.
  • Screen sizing is an issue for lower resolution devices (servers).
Read full review

TeamViewer

  • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
  • TeamViewer is slow to make the initial connection.
  • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
Read full review

Pricing Details

N-able Take Control

Starting Price

Editions & Modules

N-able Take Control editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    TeamViewer

    Starting Price

    $6.95 per month (billed annually)

    Editions & Modules

    TeamViewer editions and modules pricing
    EditionModules
    Business$34.901
    Premium$102.902
    Corporate$206.903
    Remote Access$6.954

    Footnotes

    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    N-able

    No answers on this topic

    TeamViewer

    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
    Read full review

    Usability

    N-able

    No answers on this topic

    TeamViewer

    Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
    Read full review

    Reliability and Availability

    N-able

    No answers on this topic

    TeamViewer

    No single outage till now.
    Read full review

    Performance

    N-able

    No answers on this topic

    TeamViewer

    Steady connection and easy quick connect and disconnect
    Read full review

    Support Rating

    N-able

    No answers on this topic

    TeamViewer

    I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
    Read full review

    Online Training

    N-able

    No answers on this topic

    TeamViewer

    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review

    Implementation Rating

    N-able

    No answers on this topic

    TeamViewer

    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
    Read full review

    Alternatives Considered

    N-able

    Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.
    Read full review

    TeamViewer

    TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
    Read full review

    Scalability

    N-able

    No answers on this topic

    TeamViewer

    I've rarely had problems with the product.
    Read full review

    Return on Investment

    N-able

    • Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
    • Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
    Read full review

    TeamViewer

    • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
    • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
    • It is also recommended for system administrators who cover several offices with a small number.
    Read full review

    Screenshots

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